for government services delivery - oecd. · pdf filefor government services delivery ......

Ministry of State for Administrative Development E-Government Program

Arab Republic of EgyptArab Republic of Egypt

The Egyptian Information Society InitiativeThe Egyptian Information Society Initiative

EISIEISI-- GovernmentGovernmentfor Government Services Delivery

Presented by: Presented by: Mohamed Sameh BedairMohamed Sameh BedairEE--Government Program DirectorGovernment Program Director

[email protected]@ad.gov.eg


Delivering services to customers at their finger tips according to their taste and style with appropriate efficiency and allowing them to participate in the decision making process

Thus, …ICT is only a tool not an objective in it sown

Customers:Citizens, Business men, Investors, Companies, …

Vision


T he vision is guided bythree main principles

Citizen centric service delivery:The program slogan is "government now delivers" which reflects government intention to develop a one stop shop e-services approach focused at citizen's needs.

· Community participation:EISI Government is a project with nation wide impact, thus community participation is a must. Citizens' demands are constantly being analyzed and reflected, and private/public sector companies are active participants in project's implementation and management.

Efficient allocation of government resources:The project proposes techniques for increasing the level of efficiency of the Egyptian government. Productivity, cost reduction, and efficient allocation of resources are among the major expected outcomes from project implementation.


Government Now Delivers

EISI-Government Program

Transformation


• Tailoring government services to meet citizens expectations.

• Creating a conducive environment to investors.

• Availing accurate and updated government information.

• Increasing Government efficiency through modern management techniques and new working models.

• Reducing government expenditure• Fostering local competitiveness

and increasing globalization readiness

Objectives


Objectives

Enhancing Egyptian government readiness to accept a strong local program and to smoothly integrate in the global community.

Legal and regulatory :Remote authentication mechanism. Security and privacy issues.

Technological:Lack of unified standards Multiple service providersIsolated communication islands ofgovernment bodies.

Culture and economic:Poor penetration of credit cardsInexistence of suitable e-paymentmethod.

challengesBasic Infrastructure

Project

E-signature andPublic Key Infrastructure.

Document of standards.

Simple but comprehensive e-payment framework

Governmentgateway.

Government communicationnetwork.

Challenges and Solutions


Objectives

Providing timely, customized and

quality measured government services

to the citizens and investors through

convenient delivery channels.

Government :Reputation of quality of services.Inconvenience of

delivery mechanisms

Citizen:Overlap among service providers.Computer illiteracyLow PC and internet penetration.

challengesService Delivery

Project

Reengineering services and availing them.

Establishingservice centers

Establishing programsto distribute PCs .



Objectives

Increasing efficiencyAnd

reducing expenditure

Reluctance and mistrust of automation.

Inflexibility to modify workflows(wrongfully thinking its

illegal).

Multiple auditing bodies.

Overlapping authority amonggovernment bodies.

Adopting new philosophies andpractices of modern management.

challengesBack office Automation

Project

EISI-Government ERP

Document managementand electronic archiving.

Business processautomation.



Objectives

Providing accurate and updated

information to serve investors and to

support the decision making process.

Reluctance of information sharing among government bodies.

- Security and privacy issues.

Ownership and copyrights issues.

Lack of unified data dictionary and definitions.

challengesEconomic Databases and Decision Support

Project

Creation and update of databases. .

Drafting standards and lawsfor information sharing,

copyrights, and ownership.




Complexity, overlapping and variety of service providers

Government Gateway

Low ICT readiness of government enterprises

Multinational Contracts

Fear of electronic paymentLow penetration of credit cards

No payment tools for simple citizens

Simple e-payment framework

No legal framework to authenticate persons over networks

E-signature law and PKI Infrastructure

No document of standards Draft and Publish Standards


Economic Data Bases Projects Accurate Updated Information for Decision Makers and Investors

Intranet Procurement

Gov Net

Business Process

Automation

Local Governerates

Doc Arch & Mang. ERP

Enhance EfficiencyReduce Expenditure

Readiness(Local and International)

Service Provision Project Distinguished servicesAttract Investors

Basic Infrastructure Project Readiness(Local and International)

Components Objectives

Objectives and Components


• Legal group E- Signature E-Contracting

Cyber crime

• Technical group Networking Information security

Interoperability Document management PKI Services for special needs

• Financial group e-Payment framework ~

Work Groups

Citizensا CompaniesInvestorsSuppliers

Service Centers

Networks

Internet

Government Network Firewalls

National Database

Infrastructure

Telephony

(Ministries

E-Signature

Security SpecificationsNetworks Standards

PKI

Doc. Classification & HandlingApplication developmentSpecial service

needs

E-Payment Standards

Bawaba


Government wide initiative not MSAD ownedOutsourcing implementationPublic Private PartnershipEncouraging new models for financingNon-centralizationIncentive programs for adoption and ICT employees…

Policies and Strategies


www.egypt.gov.eg

www.tax.gov www.health.gov www.justice.gov www.housing.gov

RE

Taxes JusticeHealth Housing

MC MC MC MC

DBE

AE

Gateway- Scenario

www.egypt.gov.eg


Integrate with multiple back ends

Connect various platforms

Customer centric interface

Higher security and privacy

Higher return on Investment

Why a Gateway?


Egyptian Bawaba

Business men

Citizens

BrokersPortal

Financial Institutions

Gateway

MinistriesInformation and services


http://www.egypt.gov.eg

www.egypt.gov.eg


• Information services.• Inquiry services.• Full transaction.• Integration between agencies• Push Vs Pull• Interaction• Personalization based on AI.

Service Levels

Telephone Netw

ork

Telephone Netw

ork

IVRS

MS

Citizens

GovernmentGateway

Service providers

Service providers

Service providers

Intermediaries

(Post offices..)

The Internet

Call centers

• Citizens• Businessmen• Companies

Citizens - SMEs


ServicesBetter environmentLess interaction of employees and public!

Direct1-3% savings in procurement =

20-60M L.E.Utilizing 0.5% of dead inventory =

200M L.E.Savings from 100K transactions on line =

9 M L.E.

IndirectIncrease local demand on ICTNew jobsLess traffic…

SocialEconomical

Return on Investment


True Challenges!!

It is very easy to get two computers to talk to each other …

Try to do the same with government employees and government agencies !!

OH


Where are we?

OH

Step 4 (four) on a very long road …But for sure it would have been longer if we did not start

When will the program end?We hope by 2007 we have remarkable achievements but the cycle of progress never ends …


Thank You

For more information please visithttp://www.egypt.gov.eg

or contact us [email protected]

[email protected]@ad.gov.eg

OH

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