food retail business

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Requirements for operating a

FOOD RETAILINGBUSINESS


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Page

1. About this Guide 1

2. Council requirements for establishing a food retailing business in Hurstville 2

3. Additional items requiring Council or other approval 6

4. Council Inspections and Notifications 10

5. Useful websites that provide information about 12

other Government requirements

6. Helpful advice on setting-up and operating your business 16

CONTENTS

Disclaimer

This information has been collated using many resources. While every attempt has been made to provide a comprehensive

guide to starting a small business no responsibility is taken for decisions made using information from this guide.


3/20HurstvilleCity Council 1

This guide provides clear and relevant information about Councils requirements for new and

prospective owners of food retailing businesses in the Hurstville Local Government Area (LGA).

In addition, the guide provides a directory of other organisations that can help grow the business

and can be used in conjunction with the Food Retailing website available online at

www.hurstville.nsw.gov.au/foodretailing

Food Retailing is an important component of the Hurstville economy

There are approximately 693 restaurants and food retailing businesses in Hurstville LGA. Thesebusinesses make a significant contribution to the local economy in terms of employment and the

purchase of goods and other services, and also make Hurstville an attractive place to live, work

and visit.

Requirements for operating a

FOOD RETAILINGBUSINESS

1. ABOUT THIS GUIDE


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2.1 Approvals: CouncilDevelopment Application (DA)

Any business that manufactures, prepares,

stores, handles or sells food must have

approval from Hurstville City Council.A Development Application is also required

when a CHANGE OF USE, FITOUT or REFIT

of a premises occurs, regardless of whether

it is a proposed food business or an existing

food business.

It is strongly recommended that prior to

completing your application you arrange to

speak to Councils Customer Service Centre

about these requirements.

Enquiries in person

Intending food retail businesses are

encouraged to contact Councils Customer

Service Centre to discuss their requirements

in person with the Duty Planner between

12.45pm and 4.30pm Monday to Friday. Duty

Planners are available to discussrequirements by phone between 12.45pm

and 5.00pm Monday to Friday.

Councils Customer Service Centre

features:

access for people with disabilities

council and community information

meeting room

development model displays

Justice of the Peace

(Tuesdays 2.00pm 4.00pm)

Duty Officer

If you would like specific advice on

development matters a duty officer can assist.

This officer can provide general advice on:

Building Codes of Australia Hurstville Local Environment Plan

Development Control Plans (DCPs)

Lodging a Development Application

Progress on Development Application

Referral to other Government Authorities

Hurstville City Council as the Principal

Certifying Authority

Duty Officers provide advice on building

and construction matters between 8.30am

and 12.45pm and offer planning advice

from 12.45pm 4.30pm. For more specific

enquiries about a particular development or

building matter, officers can be contacted on

weekdays from 9.00am 10.00am.

Development Applications must be lodgedby 4:00pm each day. Payments can be made

by cash, cheque, EFTPOS or credit card

(a variable merchant fee applies depending

upon the credit provider).

Please note that Council officers will not

provide zoning advice over the telephone in

lieu of obtaining a Planning Certificate for

valuation, conveyancing or similar purposes.

A Planning Certificate Application can be

downloaded www.hurstville.nsw.gov.au/

Planning&Development/Forms/Fees/Guides

2. COUNCIL APPROVALS REQUIRED FOR

SETTING-UP A FOOD RETAILING BUSINESSIN HURSTVILLE



Requirements for operating aFOOD RETAILING BUSINESS

Prelodgement Consultation Service

For larger developments, Council offers a

formal prelodgement meeting service, where

you can find out about matters including:

site details including GIS mapping of

drainage, easements, zonings and airphoto

types of development that comply withCouncils requirements

what restrictions apply (codes, development

control plans etc)

other Authorities which may need to be

consulted

fees and charges

approval process and estimated time frames

To arrange a prelodgement meeting call

the Duty Officer on 9330 6133 to make an

appointment.

To obtain copies of Development Control

Plans (DCP)Hurstville City Councils Development

Control Plans 1 and 2 came into force on

23 April 2007.

DCPs 1 and 2 consolidate all of Councils

existing development controls into two DCPs,

and replace all of Councils previous DCPs and

a number of Codes.

Hurstville City Councils DCPs 1 and 2 can

be downloaded from Councils website, or you

can purchase copies from Councils Customer

Service Centre for $100 (hard copy) or $15

(CD-ROM version). DCPs can also be viewed

at Councils Customer Service Centre,

Hurstville Central Library and Penshurst

Branch Library.

Online Development Applications

Application Tracking allows you to track

the progress of your application online from

lodgement to decision, for the following types

of applications:

development applications (DAs), including

modifications (Section 96) and review of

decision (Section 82A)

construction certificate applications (CC)

complying development certificate

applications (CDC)

If you already have an approval but wish to

change the type of your food activity (eg from

a bakery to cake shop) you will also need to

lodge a Development Application with Council.


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Council approval is required for all food

premises. As part of the application process allthe requirements outlined in the controls listed

in Councils Development Control Plans 1 and

2 for Specific Non-Residential Types Food

Premises will need to be addressed including:

General Requirements

Provision for adequate storage

Receipt of food

Storage of food

Preparation of food

Food display

Delivery of food

Temperature control

Hygiene

Waste disposal

Pest control

Cleanliness

Construction, Materials & Finish

Walls

Floors

Ceilings

Window openings, Door openings &

Serving hatchesService pipes

Garbage rooms and areas

Grease arrestors

Cool-rooms and Freezers

Installation of fixtures & equipment

Storage facilities

Fire suppression systemsToilet facilities

2.2 Required documentation for

a Development ApplicationThe following information must be submitted

with the Development Application:

A completed Development Application form

Detailed Plans that include:

Floor plans, scale 1:100

Sectional elevation, scale 1:100 through

any building showing details of mechanicalventilation including inlets and outlets

Site plan, Scale 1:200 including car

parking, adjacent land uses and refuse area

Mechanical exhaust ventilation plans

Hydraulic plans detailing plumbing

connections, floor waste positions

Schedule of finishes

Layout of all equipment

Door and window openings

Customer seating area square metres of

floor space and number of seats

Customer and staff toilet details

Statement of environmental effects

Other information required at time of

application: details of food safety training

undertaken by owners and managers.

Construction certificate plans must address

all conditions specified on the development

application.

For more information download the

Development Application Checklist at

www.hurstville.nsw.gov.au/Planning&Development/Forms/

Fees/Guides


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2.6 Other Considerations when

setting up a Food RetailingBusiness

Energy Efficiency

Energy efficiency can be achieved during the

design and construction process and by the

choice of food appliances that maximise the

use of renewable energy resources.

Crime Prevention by Environmental DesignCouncil has developed a set of requirements

that assist in reducing crime in the Hurstville

Local Government Area. The requirements

give practical suggestions to assist you in this

matter. When preparing your development

application you should be familiar with the

requirements and how they relate to your

business. More information about Crime

Prevention by Environmental Design can be

found in DCP 1 Section 3.4.

3. ADDITIONAL ITEMS REQUIRING COUNCILOR OTHER APPROVAL

3.1 Advertising and Signage

Advertising and Signage is very important

in promoting your food business. However

Council has specific rules and requirements

regarding the placement of exterior signs. This

is to ensure there is a consistent approach to

the design and placement of advertising signs

across the Hurstville LGA.

There are many different types of signs that

you can use to promote your business and all

the requirements for each type are set out in

Councils DCPs.

For food premises located in areas outside theHurstville City Centre requiring advertising or

signage, see DCP 1 Section 5.8 Advertising

and Signage.

For food premises located within the Hurstville

City Centre see DCP 2 Section 8.7.

Signs that meet ALL the exempt development

requirements listed in the table do not need

Council approval.

Rememberall advertising must be displayed

in English but may include a translation into

another language. Any translated message

must be accurate and complete, and use

wording and/or numbering that is not larger

than the English text.

Development Application Checklist for

Advertising and SignageWhere Council approval is required for business

identification signage or advertisements, the




following information and documentation is

required to accompany a DevelopmentApplication.

A completed Development Application form.

Details of all business identification and

advertising signs proposed for the site,

including:

>address of the site;

> building elevation diagram and

proposed sign location;>proposed structure type and

construction materials, including details

of how the sign will be attached;

> number of proposed signs;

> sizes of proposed signs;

> lettering content for each sign;

> colours to be used; and

> notification about whether the signs are

to be illuminated or not, and if so, howthis is to be done.

Plans drawn at a scale of 1:100 or 1:200,

appropriately dimensioned, showing the

location and size of all proposed advertising

on the building.

Photographs showing the site and the

relationship of the proposed advertising to

that on adjoining buildings, land uses, andany prominent natural and/or built features of

the landscape.

Photomontage showing proposed signage

on building elevation.

Payment of appropriate fees.

The State Environmental Planning Policy 64

(SEPP 64) identifies certain types of advertising

that require additional information to besubmitted with the Development Application.

SEPP 64 should be consulted as part of the

application process.

Advisory Note: Conditions of consent normally

require any obsolete signage to be removedprior to the commencement of any new use.

3.2 Extended Trading Hours

If you want to extend your current trading hours

or open your business outside of 6 am to 12

midnight you will need to make an application

to Council.

Council has a list of issues which need tobe considered to extend your trading hours

beyond the standard business hours. You will

need to address each of these issues (as they

relate to your business) in your application.

Extended Trading Hours DCP 1 Section 5.1

and DCP 2 Section 8.1

These sections apply to commercial premises

approved by Council. Extended trading hoursrefers to hours outside of 6am to midnight, daily.

The following matters need to be considered

when applying for extended trading hours:

(a) Additional information to be submitted with

the DA to include:

Detailed description of the activity and its

potential impact on adjoining premises Potential impact on the amenity of the area

Litter generation

Anticipated patronage numbers

Responsibilities of staff, staffing levels and

qualifications (if relevant)

External and internal lighting

Security measures

Toilet facilities.


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(b) Additional advertising requirements for

extended trading hours DAs can beconsidered.

(c) Referral of the DA to the NSW Police for

comment and input.

(d) Where appropriate, conditions of consent

to include a requirement that the applicant/

operator of the premises submit a quarterly

report to Council addressing key areas

of the business operations eg securitymeasures and/or incidents etc. This will

assist in the early identification of potential

problems that may be associated with the

premises, particularly for more contentious

or suspect premises.

Council can request action, which would

need to be reported in the next quarterly

report. If the situation did not improve,warnings could be issued and ultimately

approval for the premises would be

revoked where conditions of consent were

breached.

(e) Option of time limited consent where

Council can review the business operation

after a designated time period, at which

time additional controls can be placed on

the business if required or consent revoked

if there were ongoing problems.

(f) A regular overview to be provided to

Councils Safety Committee of premises

trading extended hours.

For more information contact Councils

Customer Service Centre on 9330 6222

3.3 Use of a Public Footpath

Council may grant permission for the

placement of certain articles within approved

areas of the footpath subject to approval

and compliance with the specific criteria in

the Code for the Commercial Use of Public

Footways.

Such articles as:

Tables and chairs, umbrellas

Pot plants (but not cut flowers)

bollards, pavement markers, planters, rope

fence, or like articles used to delineate

approved areas for use, but no signs must

be used in this manner Structures for side walk cafes may be placed

on the footpath after approval by Council

and the payment of the applicable fee.




An annual fee will be charged for as long

as you use the space.To apply, complete the Use of Public Footway

or Roadway application form accompanied

by a plan of the proposed area and the

application fee.

The required plan must be drawn to scale

(1:50 or 1:100) and include:

Boundaries of the proposed seating area;

Kerbline of the street;

Building line of the shop and adjacent shops

either side;

Any existing street furniture, litter bins,

garden beds, street trees or light poles;

Proposed position of all tables, chairs,

umbrellas, planters, bollards or articles;

A brief description of each componentincluding dimensions, colours and

materials; and

Proposed shop names or logos which are to

be included on any furniture in the approvedarea or as part of the umbrella design.

To Download Form

www.nsw.hurstville.nsw.gov.au

>Go to Planning and Development

>then Development

>then to Form, Fees & Guides

>Use of Public Footway orRoadway Application

3.4 Noise issues

Where a new food premises adjoins a

residential property or residential zone, Council

may request you to submit a noise report

(usually referred to as an Acoustic Report)

to ensure things like mechanical exhausts,

air-conditioning units or vents do not causeproblems for adjoining residents.


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4. COUNCIL INSPECTIONS AND NOTIFICATIONS

4.1 Inspections

A food premises must be registered with

Council prior to opening so that inspections

can be conducted regularly by Councils

Environmental Health Officers.

Each food business will be categorised as

HIGH, MEDIUM or LOW risk, according to the

health risk associated with the business. This

categorization then determines the appropriate

fees and inspections allocated to the business.

A fee will apply for each inspection undertaken

by Council and there will be additional fees for

inspections resulting in non-compliance.

To view Councils fees and charges visit:

www.hurstville.nsw.gov.au

4.2 Non-Compliance

Non-compliance with the Food Act 2003,

Food Regulation 2004, Food Standards Code

may result in Councils (or other) authorised

officers issuing an improvement notice,

prohibition order and/or a Penalty Infringement

Notice under Part 5 of the Food Act 2003.

Consult the NSW Food Authority Fact Sheets

available at

www.legislation.nsw.gov.au

www.foodstandards.gov.au/newsroom/

factsheets/

www.foodauthority.nsw.gov.au/industry/

index.asp

4.3 Improvement Notice

(a) In the course of an inspection by Council

Officers or another authorised officer, an

Improvement Notice may be issued to

the proprietor of the premises to carry out

works specified in the notice.

(b) An Improvement Notice is issued when :

The premises, equipment or food

transport vehicle is in an unclean or

unsanitary condition; or

The premises, equipment or food

transport vehicle is unfit for the purpose

that is was designed or intended to be

used for; or

The non-compliance with any part of theFood Act 2003, Food Regulation 2004 or

Food Standards code.

(c) An Improvement Notice must be complied

with within 24 hours or the period specified

in the notice.

(d) On being issued with an improvement

notice, the proprietor may submit a request

during the specified compliance periodfor an extension to carry out the works

specified in the Notice. Depending on the

severity of the case and the impact on

public health, Council Officers or other

authorised officers may grant an extension.




4.4 Prohibition Order

(a) A Prohibition Order may be issued to theproprietor of the premises, when:

The Improvement Notice issued has not

been complied with within the specified

time, or

Council Officers or other authorised

officers believe that the issue of order is

necessary to prevent or mitigate a

serious danger to public health.

(b) When a Prohibition Order is issued:

No food intended for sale is to be

handled on the specified premises; or

No food intended for sale is to be

conveyed in a specified vehicle; or

Specified equipment is not to be used

in connection with the food intended forsale; or

No food intended for sale is handled by

the food premises in a specified way or

purpose until such time an inspection

has taken place by Council Officers or

other Authorised Officers and a

certificate of clearance is issued to

the proprietor to whom the Prohibition

Order was issued to.

(c) The proprietor may request in writing for

a re-inspection to be undertaken on thepremises prior to the specified time stated

in the Prohibition Order. Council Officers or

other authorised officers shall inspect the

premises within 48 hours upon the receipt

of the request.

(d) Contravention of a Prohibition Order may

result in a maximum penalty of $55,000 for

individuals and $275,000 for a corporation.

4.5 Penalty Infringement Notice

(a) A Penalty Infringement Notice is an on the

spot fine that is issued to an individual or

the proprietor of the food premises when

the Food Act 2003, Food Regulation 2004

and/or Food Standards Code are breached.

(b) A Penalty Infringement Notice can beissued during the course of an inspection.

(c) A breach of a relevant act or regulation may

result in a penalty of $110 to $1320 per

offence or breach.


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5. USEFUL WEBSITES THAT PROVIDE

INFORMATION ABOUT OTHER GOVERNMENTREQUIREMENTS

Taxation

Register for anAustralian BusinessNumber (ABN)

The Australian Business Number (ABN) is a single identifier for all business dealings withthe tax office and for dealings with other government departments and agencies.

www.ato.gov.au/businesses

Register for FringeBenefits Tax (FBT)

Fringe benefits tax (FBT) is paid on certain benefits employers provide to their employeesor their employees associates in place of salary or wages.


Register for Goods &Services Tax (GST)

Goods and Services Tax (GST) is a broad-based tax of 10% on most goods, servicesand other items sold or consumed in Australia


Register for Pay as YouGo (PAYG) withholding

Pay As You Go (PAYG) installment is a system for paying installments towards yourexpected tax liability on your business and investment income.

www.ato.gov.au/businessesRegister for a Tax FileNumber (TFN)

Partnerships, companies and trusts need their own tax file number (TFN). A TFN can beobtained at the same time as the Australian business number (ABN).


Register for Pay RollTax

Employers, or a group of related businesses, whose total Australian wages exceed theNSW monthly threshold of $50,000 are required to register for pay-roll tax.

www.osr.nsw.gov.au

SuperannuationGuarantee

Employers must pay superannuation contributions on behalf of all their eligibleemployees. This compulsory contribution is called the superannuation guarantee. This

guide will help you to meet your superannuation guarantee obligations.www.ato.gov.au/super

Business ActivityStatements

Businesses use an activity statement to report and pay tax obligations including PAYG,FBT and GST, and to pay deferred company and superannuation fund installments


Establish status as anindependent contractor

If you wish to act as an independent contractor in the eyes of the tax department there isspecific actions required.

www.ato.gov.au




Business Registration

Register or change toyour business name

You can conduct business in NSW under your own name without registering a businessname, provided you dont change or add anything to your name.

To conduct business in NSW under any other name, that name must first be registeredas a business name.

www.fairtrading.nsw.gov.auwww.fairtrading.nsw.gov.au/business/businessnames/registeringabusinessname

Managing yourbusiness name

The NSW Governments provides a comprehensive online service for lodgment ofrenewal and changes to particulars of Fair Trading business names.

www.licencedft.nsw.gov.au

Registering a companyname and obtaining anAustralian CompanyNumber (ACN)

If you decide to create a business structure that requires you to register a company.

www.asic.gov.au

Ensuring yourtrademark doesntconflict with somebodyelses registeredtrademark.

To check whether another party is using a trademark, brand or logo that is identical orsimilar to yours. This is of particular important for businesses with similar goods andservices.

www.ipaustralia.gov.au/trademarks/search_index.shtml

Business rights andobligations

The Australian Competition & Consumer Commission has detailed information on yourbusiness rights and obligations.

www.accc.gov.au

Consumer Rights The Australian Competition & Consumer Commission has detailed information onconsumer rights in relation to your business.

www.accc.gov.au

Legal obligation todoing business on line.

Doing business on line creates specific legal obligation for your advice foradvice visit.

www.toolkit.acma.gov.au/internet

Employing People

Industrial RelationsState Awards

Information is provided on the major NSW awards that set minimum pay rates andemployment conditions NSWs private sector industries.Many NSW companies and organisations are covered by enterprise awards or enterpriseagreements. In some cases, these enterprise awards and enterprise agreements willset different pay rates and employment conditions for workers in these enterprises andorganizations.

www.industrialrelations.nsw.gov.au

www.industrialrelations.nsw.gov.au/awards/payrates


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Employing People

Fair Pay Council Fact sheets are available on the following topics:

2006 Minimum Wage decision Who will get a wage increase? Wage-setting decision process Pay Scales, awards and the AIRC Safety Net adjustments 2005 Junior employees and employees to whom training arrangements apply Casual loadings and basic piece rates of pay Employees with a disability Where can I get more information about the Australian Fair Pay

Commissions decision?

www.workchoices.gov.au

www.workchoices.gov.au/ourplan/payconditions/AustralianFairPayCommissioninformation

Terms of employment This section will help employers and employees understand their rights andresponsibilities at work. The following information is provided to increase awareness andanswer questions parties may have about the regulatory environment of work and theemployment relationship.

www.industrialrelations.nsw.gov.auwww.industrialrelations.nsw.gov.au/rights

Copyright and Trademarks

Register your domain

name

A domain name is a textual address for a location on the Internet which corresponds to

the actual alpha numeric address which the Internet computers can read.

www.ipaustralia.gov.auwww.auda.org.au

Register your trademark

A trademark is used to distinguish the goods or services of one trader from those ofother traders. Registration of a trade mark gives the registered owner exclusive use ofthe trade mark throughout Australia.

www.ipaustralia.gov.auwww.ipaustralia.gov.au/trademarks

Register your designs A design is the overall appearance of a product. The visual features that form the designinclude the shape, configuration, pattern and ornamentation which, when applied to theproduct, give it a unique appearance.

www.ipaustralia.gov.auwww.ipaustralia.gov.au/designs/process_instructions


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18/2016

Area of Assistance Explanation

Planning your Businessand setting your goals

Whether you are starting a new business or buying an already established business youshould prepare a business plan which enables you to carefully consider all aspects ofyour chosen enterprise

www.smallbiz.nsw.gov.au/smallbusiness/Starting+in+Business/Business+Planningwww.business.gov.au/Business+Entry+Point/Business+Topics/Home+based+business/Planning.htm

Using technology inyour business

Use of technology can provide your business with tools and information to improve andachieve your goals

www.smallbiz.nsw.gov.au/smallbusiness/Technology+in+Businesswww.business.gov.au/Business+Entry+Point/Business+Topics/e-businesswww.ipaustralia.gov.au/ip/index.shtml

Taxation and your newbusiness

Taxation is a very important area in running your business. The Australian TaxationOfficer (ATO) provides excellent on-line support and information on all the taxationrequirements.It is important to understand the tax effect of running a business from home. The taxoffice has an excellent booklet available.

www.ato.gov.au/business/default

Legal Requirements

and Responsibilities

As a business owner you are responsible to ensure you act within the laws and

regulations relating to your business. It is not an excuse not to know. Your businessteam will be able to assist you and you can find information from the following sites.

www.wbec.vu.edu.au/toolbox/content/02-establishlegal/task.htmwww.smallbiz.nsw.gov.au/smallbusiness/Managing+a+Business/Legal+Issues

Insurance By law there are three compulsory insurance Workers Compensation, Third PartyPerson (CTP insurance) and superannuation that all businesses must have. Responsiblebusiness owners recognise insurance is important in a business. You should understandthe contents of your insurance policies and the ramifications there of.

www.business.gov.au/Business+Entry+Point/Business+Topics/insurance

Business Structures The choice in determining a suitable business structure depends on the type of businessand the number and relationship of persons involved in the business. Every individualssituation and business is different, therefore it is essential that you consult widely on youroptions

www.smallbiz.nsw.gov.au/smallbusiness/Starting+in+Business/Legal+Issues/Business+Structure

Record Keeping andFinancial Management

There are a wide range of records that the small business operator will need to keep forthe business enterprise. These records must be kept to comply with either Corporationsor Taxation legislation, or both.

www.ato.gov.au/businesseswww.smallbiz.nsw.gov.au/smallbusiness/Starting+in+Business/Finance/Record+Keeping+FAQ

Leasing Premises Always consider leases in the light of: How do I get into it How do I get out of it What do I have to do while I am subject to the leaseUnless the business premises are owned by you freehold do not start a business withoutsigning a lease and before signing any business property lease or lease renewal option,always seek professional advice and consult your legal advisers.

www.smallbiz.nsw.gov.au/smallbusiness/Starting+in+Business/Legal+Issues

6. HELPFUL ADVICE ON SETTING-UP AND

OPERATING YOUR BUSINESS




Area of Assistance Explanation

Marketing A Marketing Plan details information on what products/services are being offered towhich clients; how they will be provided on what methods will be used to promote themand entice clients/customers to buy them. The basis of a marketing plan is marketresearch which involves thorough research before commencement.

www.smallbiz.nsw.gov.au/smallbusiness/Managing+a+Business/Marketing+and+Saleswww.business.gov.au/Business+Entry+Point/Business+Topics/Market+research+statistics/Marketing+advertising.htm

Improving yourknowledge ofyour businessneighbourhood

The St George and Sutherland Shire Business Enterprise Centre provide businesssupport to start-up and established small businesses in the St George and SutherlandShire.

www.becsmallbiz.com.au

Look for assistance togrow your business:Department ofState and RegionalDevelopment

The Department of State and Regional Development provides information, advice andassistance to foster business growth, industry and innovation in Sydney and New SouthWales.

www.business.nsw.gov.au

Tradestart Assistance to exporters and export service providers in the St George and Sutherlandareas by providing a range of highly focused skills development programs.

www.aiex.com.au/index.php?id=144#Austrade

Needing advice onExport Contact

Austrade

Austrades mission is to contribute to community wealth by helping more Australianssucceed in export and international business by providing advice, market intelligence andsupport to Australian companies to reduce the time, cost and risk involved in selecting,entering and developing international markets. In addition Austrade provides advice andguidance on overseas investment and joint venture opportunities.

www.austrade.gov.au

Essential information onplanning, starting andrunning your business:Business Entry Point

business.gov.au offers you simple and convenient access to all the governmentinformation, transactions and services you need. Its a whole-of-government serviceproviding essential information on planning, starting and running your business.

www.business.gov.au

Doing Business On Line The internet is an important business tool and can be a means to increase marketcoverage. Save time and money by understanding key issues up front.

www.e-businessguide.gov.au www.toolkit.acma.gov.au/internet

Finding the RightEmployee

There is free assistance available to help you find suitable staff, however for specialisedneed you may need the service of private recruitment.

The Australian Job Search website and the Job Network offer free recruitment services.

www.jobsearch.gov.au www.jobnetwork.gov.au

Skills Development andTraining

It is important to regularly evaluate the skills of your staff in relation to a constantlyevolving business environment. For assistance you can contact your local TAFE.

www.training.com.auwww.tafensw.edu.au/campuses/location_12.htmwww.tafensw.edu.au/campuses/location_5.htm


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For more information:

Contact Customer ServiceCivic Centre, MacMahon Street, HurstvilleWeekdays: 8.30am 4.30pm

Thursdays 8.30am 5.30pmTelephone: (02) 9330 6222Facsimile: 9330 [email protected]

PO Box 205 Hurstville BC NSW 1481DX11310 HurstvilleABN 2482671133

2007 Hurstville City Council

This publication is an Australian Governmentinitiative under the Regulation ReductionIncentive Fund.

food retail business

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