food bank’s story of using kaizen to end hunger in nyc · food bank’s story of using kaizen to...

FoodBank’sStoryofUsingKaizentoEndHungerinNYC

Margare&ePurvisPresidentandCEO

WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ

MEALSPERHOURVIDEO


https://www.youtube.com/watch?v=EedMmMedj3M

WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ WWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ

JapaneseTransla@on•  ChangeforBeCer

LEANTransla@on•  con@nuousimprovement•  Long-termapproachtoworkthatsystema@callyseekstoachievesmall,incrementalchangesinprocesses

•  Seekstoimproveefficiencyandquality.•  Appliedtoanykindofwork

WhatisKAIZEN?

WWW.FOODBANKNYC.ORG FOODBANKNYC @ FOODBANK4NYC @FOODBANK_PREZ


KAIZEN&FOODBANK

2014

YearoftheRollout

2013

YearofCitywideExposure

2011-2012

YearofIntroduc@on

Food,FundsandCAPACITYwhereNEEDEDMOST


SERVINGACITY•  Notyourneighborhood“foodbank”•  ServeChari@estoServePeople

(1.5million)•  Innova@oninAc@on:Food

Distribu@onandBeyond

THEMulIlayeredMAGICOFPARTNERSHIP•  ACacktheline•  UseBestofCorporatetoCREATEBestofService•  BenefitfromPowerofImage“MealsPerHour”&ExamplesinUse•  MarryPartnership’s“Story”withMission


FromLinestoaNewLens•  Harlem“Gemba”◊BestopptoseedandScaleSolu@ons•  Foodpantries,soupkitchens,schools,mobilepantries,shelters,andlargemul@-

serviceorganiza@ons•  Mostoperatedbyvolunteersandhavelimitedresources


LEANTHINKING,ROBUSTRESULTS

•  EMBRACEtheMUDA•  ExaminingSlowmovingFood&GedngRidofIt:$3million

•  Examiningimpactofdisconnecteddata:1stTimeCRMacrossallhungerprograms

•  Memberfeedback/analysisofproducedistribu@on:NewModelaSer20yearsà

•  GreenSidewalkunderdevelopment



AllHandsOnEfficiencies•  FocusedonPar@cipa@on:23%increaseinKosherFood

•  ChangedourDonatedProduceProcess:22%increaseaka18million

•  RecordDistribu@on(76mill);13%reduc@oninlaborcosts

•  Collec@veimpactstrategiesforhungerprograms:19miladdi@onalmealstoNYC;$141MillioninTaxRefundsin2015



ConInuousImprovementByZone•  17%increaseincompliancesitevisits•  77%increaseincapacitysitevisits•  49%increaseintrainingpar@cipa@on•  Inten@onalsystemofco-loca@ngStrategican@povertyprogramsincommuni@esofhighestneeds

•  Staffturnoverlowestinorg;shistory


LEANTHINKINGTowardstheFUTURE

•  SoupKitchenOpera@onsManualindevelopment•  RevampedHumanResources(TeamandTalentDevelopment)•  Acknowledgingwhatdoesn’twork•  EmbeddingLeanPrinciplesinRecruitmentEfforts

•  LeanunitshioedtoOpera@onsteamforCrossorgimplementa@on

•  ProcessimprovementforDonorservices/communica@onandengagement


Thejourneyfrom

WHOOHOOOOTo

UHOHHHHHH

FALLINGINLOVEVS.BEINGINARELATIONSHIP

Responsibility,commitmentandconsistency–evenwhenyoumightwanttorunintheotherdirecIon

1.  Don’tgetdiscouragedifthelovelooksaheckofalotlikeannoyance

2.  DealingwiththeeffectsofAmnesia

3.  CarriedovertheThreshold….RacingtoTherapy

4.  BelievingthatDIVORCEIsNOTanOPTION

WALKINGTHELINE


FallingInLoveLooksLike RelaIonshipsLookLike

GladiatorStyleLEANexperttotherescue

LEANexpertseekingtobeHELPFULbasedonneeds

SeeingImprovementsOnly Recogni@onthatImprovementshappenbecausetherewere

PROBLEMS

BelievingThatYOUmayapplyLEANtoanything

UnderstandingFit/CultureandBestSalesman

BackslappingAoerImplementa@on Con@nuousMaintenanceandTherapy

FALLINGINLOVEVS.BEINGINRELATIONSHIP


It’sWORTHIT85%oftheTax

Refunds…PoorestCommuni@es

76%ofFRESHproduce...PoorestCommuni@es

Added15MillionMeals…Without

Trucks

Q&AWWW.FOODBANKNYC.ORG FOODBANKNYC @FOODBANK4NYC @FOODBANK_PREZ

food bank’s story of using kaizen to end hunger in nyc · food bank’s story of using kaizen to...

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