# Online Stores- 7 Tips to Never let your existing Customer's Out of the Bag

This article is driven by 80/20 rule of sales and marketing of online stores, ecommerce experts at Sales-Push.com have found some of the ways and tricks to help you in getting 80% of your revenue out of your 20% loyal customers. Nurturing relationships with your customers is a crucial part of growing a successful business.

In this age of automation and innovation, caring for your customers has been most important part for online stores.

1- Treat a Customer Like a Valued Partner:"Communication is a Two Way Process"

Social Push is a social media management tool that helps businesses and individuals schedule their content for the best times to share and get engagement.

2- Continue to Satisfy:"Offer On-going Support and Specials"

It’s important to note that 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.

Besides offering support, on-going specials will continue to help enchant and satisfy your customers for the long term.

3-Always Listen:"Hear What Your Customers are saying"

Use the following methods to gather feedback from your customers: Surveys

Focus Groups

Observation

Point of Sale

Customer Service

Social Media

Communities and Groups

Email and Web Forms

4- Build Trust:"Alert Customers to Large Scale Changes, Good or Bad"

Even if it is a small thing, cancelling or failing to follow through will create hairline fractures in your trustworthiness, Although the occasional failure to follow through may not seem like a bid deal, repeated failures can add up.

Over time, people in your life may come to see you as less trustworthy.

5- Follow Through on Your Word:"Follow Up on Promises"

Your word is your bond.

Manage the expectations of your customers to ensure realistic goals are set and can be met.

6- Don’t Come on Too Strong:"Respect Your Customers"

Keeping your patience is key to giving your customer the time to air out their issue.

And, in turn, it creates the opportunity for you to help resolve the issue and make them comfortable.

The more comfortable the customer is the more likely they’ll share valuable feedback that can help prevent similar issues from occurring again in the future.

7- Always Say “Thank You:"Kindness and Gratitude will Take You Far"

Be as appreciative as possible to your customers for taking the time to go through the process of resolving their issue.

Always say “Thank you.” As many as 3 out of 4 customers say they have spent more with a company because of a history of positive experiences.

Sales-Push.Com

ByFAISAL KAZMISales-Push.com(Powerful eCommerce Personalization Suite)