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Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
601/6077/9
Qualification Specification
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Qualification Details 3
Qualification Purpose 3
Qualification Structure / Rules of Combination 3
Learner Entry Requirements 3
Age Ranges 3
Geographical Coverage 3
Reasonable Adjustments and Special Considerations 3
Assessment Methods 3
Progression Routes 4
Useful Websites and Supporting Materials 4
Links to National Occupational Standards 4
Appendix A: Units 5
Appendix B: Assessment Strategy 11
Appendix C: Assessment Best Practice 12
Appendix D: Guidance on observed assessments 16
Appendix E: Example Assessment Plan 18
Contents
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Qualification Details
QAN: xxx/xxxx/xGLH: 40Credit:5
Qualification Purpose
The Focus Awards Level 2 Award in Understanding Stewarding as Spectator Events qualification isaimedatlearnerswhowishtoworkasastewardintheActiveLeisure,LearningandWell-beingsector.Thismayincludeeventssuchassports,musicfestivals,concerts,paradesorcarnivals.Itcovershowtoprepareforevents,controlentryandexitofcustomers,identifyanddealwithcrowdproblemsandrespondtoemergencies.
Qualification Structure / Rules of Combination
Learnersmustcompleteall4 mandatory unitstotalling5 credits
UnitTitle Unit Ref Level Credit GLHMandatory unitHowstewards control the entry, exit andmovementofspectatorsatevents L/501/8956 2 2 15
Howstewardsmonitorcrowdsandrespondtopotentialcrowdproblemsatspectatorevents R/501/8957 2 1 10
Howstewardsprepareforspectatorevents Y/501/8958 2 1 10Howtorespondtoinjuries,illnessesandotheremergen-ciesinactiveleisureandlearning D/501/8959 2 1 5
Learner Entry Requirements
Therearenospecificentryrequirementsforthisqualification.
Age Ranges
Entryisatthediscretionofthecentre;howeverlearnersshouldbe16toundertakethisqualification.Geographical Coverage
ThisqualificationhasbeenaccreditedforuseinEnglandandNorthernIreland.
Reasonable Adjustments and Special Considerations
PleaserefertotheFocusAwards‘FocusAwardsReasonableAdjustmentsandSpecialConsiderationPolicy.’
Assessment Methods
TheFocusAwardsLevel2AwardinUnderstandingStewardingatSpectatorEventsisinternallyassessed.
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Each learner is required to createportfolioofevidencewhichdemonstratesachievementofall thelearningoutcomesandtheassessmentcriteriaassociatedwitheachunit.
Themainpiecesofevidencefortheportfoliocouldinclude:
• Assessorobservation–completedobservationalchecklistsonrelatedactionplans• Witnesstestimony• Learnerproduct• Worksheets• Assignments/projects/reports• Recordoforalandwrittenquestioning• Learnerandpeerreports• Recognitionofpriorlearning(RPL)
EvidencemaybedrawnfromactualorsimulatedsituationswhereappropriateandwherepermittedbytherelevantSectorSkillsCouncilorSectorSkillsBody.
SpecificassessmentrequirementslaiddownbySkilsActive canbefoundforeachunitinAppendix B.
Progression Routes
Learnerswishingtoprogressfromthisqualificationcanundertakethefollowingqualifications:
• Level2CertificateinUnderstandingStewardingatSpectatorEvents• Level2NVQCertificateinSpectatorSafety• Level3NVQCertificateinSpectatorSafety• Level4NVQCertificateinSpectatorSafetyManagement• LicencetoPracticequalificationse.g.DoorSupervisionorSecurityGuarding
Useful Websites and Supporting MaterialsYouwillfindusefulwebsitesandsupportingmaterialshere:
www.focusawards.org.uk/supportingmaterials www.skillsactive.comwww.ofqual.gov.uk
Links to National Occupational Standards
TheLevel2AwardinUnderstandingStewardingatSpectatorEventshasbeenmappedtoinsertNOSmaphere.
QCFUNITTITLE LINKTONOSMandatoryunitsHowstewardscontroltheentry,exitandmovementofspectatorsatevents
C210Controltheentry,exitandmovementofpeopleatspectatorevents
Howstewardsmonitorcrowdsandrespondtopo-tentialcrowdproblemsatspectatorevents
C211Monitorspectatorsanddealwithcrowdproblem
Howstewardsprepareforspectatorevents C29Prepareforspectatorevents
How to respond to injuries, illnesses and otheremergenciesinactiveleisureandlearning
C35Dealwithaccidentsandemergencies
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Appendix A: Units
Unit Title: Howstewardscontroltheentry,exitandmovementofspectatorsatevents
Unit No: L/501/8956Level: 2GLH: 15Credit: 2Unit details: Thisunitdevelopsthelearner’sknowledgeandunderstandingofhowtocontroltheentry,exitandmovementofspectatorsatevents,coveringrecognisingandrespondingtoillegalandprohibiteditems,helpingcustomerswiththeirproblemsanddealingwithchallengingcustomerbehaviourLearning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Knowhowstewardscontroltheentry,exitandmovementofspectatorsatevents
1.1 Outlinethelegalrequirementsandpowerscoveringasteward’srighttorefuseentryandtheirrighttoasksomeonetoleaveavenue
1.2 Describetheproceduresstewardsshouldfollowwhenrefusingentryoraskingsomeonetoleave
1.3 Outlinewhystewardsshouldgiveexplanationswhentheyarerefusingentryoraskingsomeonetoleave
1.4 Describetheproceduresstewardsshouldfollowtosupervisespectatorentry
1.5 Describetheproceduresstewardsshouldfollowtocontrolqueues
1.6 Describetheproceduresstewardsshouldfollowtosupervisespectatormovementbetweendifferentareas
1.7 Outlinewhyitisimportantforstewardstomonitortheirdesignatedareacarefully
1.8 Describetheproceduresstewardsshouldfollowtosupervisespectatorexit
2 Knowhowstewardsrecogniseandrespondtoillegalandprohibiteditemsatspectatorevents
2.1 Identifythetypesofillegalitemsthatspectatorsmaybringtoevents
2.2 Describetheproceduresstewardsshouldfollowwhentheyidentifyillegalitems
2.3 Identifythetypesofitemsthatmaybeprohibitedatdifferentvenuesandevents
2.4 Describetheproceduresstewardsshouldfollowwhentheyidentifyprohibiteditems
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Unit Title: Howstewardscontroltheentry,exitandmovementofspectatorsatevents
3 Knowhowstewardshelpcustomerswiththeirproblemsatspectatorevents
3.1 Outlinewhyitisimportantforstewardstoprovidehighstandardsofcustomercareatspectatorevents
3.2 Outlinewhyitisimportantforstewardstotakeaccountofdiversityandequalitywhendealingwithcustomersatspectatorevents
3.3 Describehowstewardsshouldinteractwithcustomersatspectatorevents
3.4 Identifythetypesofinformationthatcustomersatspectatoreventsmayneed
3.5 Describehowstewardsshouldrespondtodifferentrequestsforinformation
3.6 Identifythetypesofproblemthatcustomersmayhaveatspectatorevents
3.7 Identifyhowstewardsshouldhelpcustomerswiththeirproblems
3.8 Identifythetypesofcustomerproblemsthatstewardsshouldrefertosomeoneelse
3.9 Outlinetheproceduresstewardsshouldfollowforhandlingcomplaints
4 Knowhowstewardsdealwithchallengingcustomerbehaviouratspectatorevents
4.1 Recognisethetypesofsituationsthatmaycausechallengingcustomerbehaviouratspectatorevents
4.2 Statethelimitsofstewards’powersandresponsibilitieswhendealingwithchallengingbehaviour
4.3 Describehowstewardsshouldrespondtochallengingbehaviourandpreventitescalating
4.4 Identifythedifferencebetweenstewardsbeingassertiveandbeingaggressive
4.5 Identifywhenandhowstewardsshouldcallforassistanceandsupport
4.6 Outlinelegalconsiderationscoveringself-defenceandthereasonableuseofforce
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Unit Title: Howstewardsmonitorcrowdsandrespondtopotentialcrowdproblemsatspectatorevents
Unit No: R/501/8957Level: 2GLH: 10Credit: 1Unit details: Thisunitdevelopsthelearner’sknowledgeofworkingandunderstandingofhowtomonitorcrowdsandrespondtopotentialcrowdproblemsatspectatorevents,coveringrecognisingandrespondingtopotentialcrowdproblems,illegalandunsociablebehaviour.
Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Knowhowstewardsrecogniseandrespondtopotentialcrowdproblemsatspectatorevents
1.1 Outlinewhyitisimportantforstewardstomonitorforpotentialcrowdproblems
1.2 Describehowstewardsshouldmonitorforpotentialcrowdproblems
1.3 Identifythetypesofpotentialcrowdproblematspectatorevents
1.4 Statewhatstewardsshoulddowhentheyidentifypotentialcrowdproblems
1.5 Outlinetheproceduresstewardsareaskedtofollowinresponsetodifferenttypesofcrowdproblems
1.6 Outlinewhyitisimportantforstewardstoremaincalmandfollowinstructionswhentherearepotentialcrowdproblems
1.7 Identifysituationsinwhichstewardsmayplacethemselvesandothersatriskwhentryingtorespondtopotentialcrowdproblems
1.8 Identifyhowstewardscanavoidplacingthemselvesandothersatriskwhentryingtorespondtopotentialcrowdproblems
2 Knowhowstewardsrecogniseandrespondtoillegalandunsociablebehaviouratspectatorevents
2.1 Outlinewhyitisimportantforstewardstorecogniseandrespondtoillegalandunsociablebehaviour
2.2 Identifythetypesofillegalbehaviourthatmayoccuratspectatorevents
2.3 Outlinetheproceduresstewardsshouldfollowwhentheyencounterillegalbehaviour
2.4 Identifythetypesofunsociablebehaviourthatmayoccuratspectatorevents
2.5 Outlinetheproceduresstewardsshouldfollowwhentheyencounterunsociablebehaviour
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Unit Title: HowstewardsprepareforspectatoreventsUnit No: Y/501/8958Level: 2GLH: 10Credit: 1Unit details: Thisunitdevelopsthelearner’sknowledgeandunderstandingofhowtoprepareforspectatorevents,coveringrolesandresponsibilities,preparingfordutiesandcheckingforandrespondingtohazards.Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Understandtherolesandresponsibilitiesofstewardsandotherstaffatspectatorevents
1.1 Outlinetheimportanceofsafetyatspectatorevents
1.2 Describethecontributionthatstewardsmaketotheprovisionofsafetyandcustomerservice
1.3 Giveexamplesofdifferenttypesofeventsatwhichstewardingtakesplace
1.4 Identifythebasiclegalrequirementsforaspectatorevent
1.5 Identifythedifferentrolesandresponsibilitiesofstewardsataspectatorevent
1.6 Outlinewhyitisimportantforstewardstoworktogetherasateam
1.7 Statethelegallimitationsofstewardsatspectatorevents
1.8 Listtherolesandresponsibilitiesofotherpeopleinvolvedinspectatorsafetyatanevent
1.9 Describehowtherolesandresponsibilitiesofotherpeoplerelatetothestewardingteam
1.10 Giveexamplesofguidancedocumentsonstewardingateventsandhowtoaccessthese
1.11 Outlinehowdifferentspectatoreventpoliciesandproceduresmayaffectthesteward’srole
1.12 Outlinewhyitisimportantforstewardstocontinuetodevelopthemselvesintheirjobrole
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Unit Title: Howstewardsprepareforspectatorevents2 Knowhowstewardspreparefortheir
dutiesatspectatorevents2.1 Describeappropriatestandardsofappearance
forstewardsatspectatorevents2.2 Describeappropriatestandardsofbehaviour
forstewardsatspectatorevents2.3 Outlinewhyitisimportantforstewardsto
wearcorrectidentificationatalltimes2.4 Outlinethecontentofatypicalspectatorevent
safetyhandbook2.5 Outlinewhyregistration,briefingandpre-
eventroutinesareimportant2.6 Listthetypicalpre-eventroutinesthat
stewardscouldbeinvolvedin2.7 Identifytheresourcesstewardscouldreceive
atregistrationandbriefing2.8 Outlinewhyitisimportantforstewardstolook
aftertheresourcestheyreceive2.9 Outlinetheproceduresstewardsshouldfollow
tochecktheirresourcesandreportfaults2.10 Outlinewhyitisimportantforstewardstotake
noteofinformationprovidedatbriefings2.11 Listthetypesofinformationstewardscouldbe
givenatabriefing3 Knowhowstewardscheckforand
respondtohazardsatspectatoreventvenues
3.1 Identifythefacilitiesinatypicalvenuethatastewardshouldknowthelocationof
3.2 Identifyandinterpretthesignageinatypicalvenue
3.3 Identifythetypesofhazardsthatmaybefoundatvenues
3.4 Outlinethetypicalproceduresforcheckingdifferentareasofavenueforhazards
3.5 Outlinetheproceduresthatstewardsshouldfollowwhentheyidentifyhazards
3.6 Outlinetheimportanceofstewardsfollowingprocedureswhentheyidentifyhazards
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Unit Title: Howtorespondtoinjuries,illnessesandotheremergenciesinactiveleisureandlearning
Unit No: D/501/8959Level: 2GLH: 5Credit: 1Unit details:
Learning OutcomeThe learner will:
Assessment Criterion The learner can:
1 Knowhowtorespondtoinjuriesandillnessesonafirstonscenebasis
1.1 Outlinewhyitisimportanttodealwithpeoplewhoareinjuredorillpromptly,calmlyandcorrectly
1.2 Identifythebroadtypesofinjuryandillnessthatmayoccur
1.3 Outlinehowtodealwithinjuriesandillnessesona‘firstonscene’basis
1.4 Statethetypesofinformationandsupportthatshouldbegiventoqualifiedassistance
1.5 Outlinewhyitisimportanttoreportaccidentsandincidents
1.6 Identifythetypicalproceduresforreportingaccidentsandincidents
2 Knowhowtofollowemergencyprocedures
2.1 Outlinewhyitisimportanttorespondtoemergenciespromptly,calmlyandcorrectly
2.2 Identifythetypesofemergencythatmayoccur2.3 Outlinetheproceduresforrespondingto
emergencies2.4 Identifythedifferentrolesandresponsibilities
ofpeopleinaworkplaceforeachtypeofemergency
2.5 Listthetypesofproblemsthatmayoccurduringemergencyprocedures
2.6 Outlinehowtorespondtoproblemsduringemergencyprocedures
2.7 Statewhyproblemswithemergencyproceduresshouldbereported
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Appendix B: Assessment Strategy
SkillsActive Assessment Strategy
How stewards control the entry, exit and movement of spectators at events
Learningoutcome3
Thelearnershouldknowhowtointeractwith:• Customersfromdifferentcultures• Customerswith a limitedunderstandingof thelanguagebeingusedatthevenue• Disabledpeople• VIPs• Mediarepresentatives
Thelearnershouldgiveexamplesofthefollowingtypesofproblemsthatcustomersmayexperienceandhowstewardsshoulddealwiththese:• Needforinformationandadvice• Ticketingproblems• Missingproperty• Illegal/unsociablebehaviourbyothers
Learningoutcome4
Thelearnershouldgiveexamplesofthefollowingtypesofbehaviour thatmaypreventchallengingbehaviourescalating:• Remainingcalm• Showingempathy• Communicatingclearly• Activelylistening• Usingappropriatebodylanguage• Respectingpersonalspace
How stewards monitor crowds and respond to potential crowd problems at spectator events
Learningoutcome1Thelearnershouldbeabletorecognisethefollow-ingtypesofpotentialcrowdproblems:• Unexpectedcrowdmovements• Localovercrowding• Overcapacity• Distress
• Separationofindividualsandgroups• Trespassintounauthorisedareas
The learner should outline the following proce-duresstewardsareaskedtocarryout:• Beingvisibletothecrowd• Warning/reassuringpeople• Containingacrowd• Removingpeopleandobjects
How stewards prepare for spectator events
Learningoutcome3Thelearnershouldgiveexamplesofthefollowingtypesofhazards:• Safetyhazards• Securityhazards• Firehazards• Hygienehazards• Emergencyequipmenthazards
Thelearnershoulddescribeprocedurestocheckthefollowingtypesofareas:• Confinedareas• Openareas• Publicareas• Non-publicareas
How to respond to injuries, illnesses and other emergencies in active leisure and learningLearningoutcome1Thelearnershouldgiveexamplesofthefollowingtypesofinjuriesandillnesses:• Minorinjuriesthatcanbedealtwithon-site• Minorillnessesthatcanbedealtwithon-site• Majorinjuriesrequiringmedicalattention• Majorillnessesrequiringmedicalattention
Thelearnerdescribesthefollowingwaysofdeal-ingwithinjuryandillnessonafirstonscenebasis:• Protectingpeoplefromfurtherharm• Providingcomfortandreassurance• Referringpeopletoqualifiedassistance• Callingforqualifiedassistance
Focus Awards, Silicon House, Farfi eld Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Appendix C: Assessment Best Practice
The assessment process
Theassessmentprocessisasystematicprocedurewhichshouldbefollowedtogivelearnersaposi-tiveexperience.Thiscanbeachievedbyfollowingtheassessmentcycle.Thecyclewillcontinueuntilallaspectsofthequalificationhavebeenachievedbyyourlearner(s).
Throughout the cycle, standardisation of assess-ment practice between assessors should takeplace;thiswillensureconsistencyandfairnessofdecisionsand thatall assessors interpret the re-quirementsinthesameway.InternalQualityAs-surancewillalsotakeplacethroughoutthecycleaspartofyourCentre’sinternalqualityassurancearrangements.
The assessment cycle
Initial assessment
The assessor must ascertain if the learner hasanypreviousknowledgeand/orexperienceofthesubject/topic/unit to be assessed. This informa-tion can be obtained through application forms,
interviewsorprofessionaldiscussions.Theresultsof the initial assessmentwill give youvital infor-mationregardingyourlearnerswhichyoumaybeabletousewithintheassessmentprocessforex-ample claiming exemptions, equivalences, credittransferorRecognitionofPriorLearning(RPL).Itwillalsogiveyouvitalinformationifyourlearnerrequiresfurthertrainingoranyadditionalsupporttheymayneed.Thisprocessmightnotalwaysbecarriedoutby the assessor, but the informationobtainedmustbepassedontotheassessorinor-derforthemtoeffectivemoveontothenextstageof theassessmentcycleandplanthe learneras-sessment. Initialassessment isknownasassess-mentforlearning,asithelpspreparelearnersforassessmentandidentifiestheirpotential.
Assessment planning
Assessment planning should be short and me-dium/long term, toallow forboth formativeandsummativeassessmenttotakeplace.Inclusionofyour learner(s) in the planning processwill helpidentifywhattheyhavelearnt,howandwhentheywillbeassessedandwillallowforcommunicationtotakeplacetoclarifyanypointsorconcerns.
Assessment activity
The assessor must use relevant methods, ap-proachesandactivities forexampleobservation,questioning, assignments or gathering appropri-ateevidenceofcompetence.Assessmentcanbeformative(usuallyongoingandtocheckprogress)and summative (usually at the end, that fullyachieves the assessment criteria and fully con-cludestheassessmentcycle).
Assessment decision and feedback
Theassessormakesajudgementofsuccessoroth-erwise,givingconstructivefeedbackandagreeingfurtheractionthatmaybenecessary.Recordsofwhatwasassessedandthedecisionsmadeshouldalwaysbemaintained.
Review of progress
The assessor reviews the progress and achieve-mentwiththelearner,discussinganyotherissues
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
thatmayberelevant to the learningandassess-mentprocess.Withinthissession,theassessorwillnaturallystarttheassessmentcycleagain,byiden-tifyingwhatisthenextstageintheassessmentofthequalification,howthelearnerwillachievethisandthenplanningtheassessment.
Recordsshouldbemaintainedthroughoutallas-pectsoftheassessmentcycleandinternalqualityassuranceactivitiesshouldtakeplaceonanongo-ingbasis.
Exemptions, equivalences, credit transfer and RPL
With the introductionof theQCF itnowenableslearners to avoidduplicationof learning andas-sessmentthroughequivalencesorexemptionsasfollows:
• ForachievementswithintheQCFitispossibletotransfercredit(equivalence)• Individuals with certificated achievements out-sidetheQCFcanclaimexemptionfromtherequire-menttoachievecreditsfordesignatedunits• Ifalearnerhaspreviouslyachievedthesameunitthroughanotherawardingorganisation,thiswillbeclassedasacredittransfer.• Inallthesecasesasthelearnerhasalreadyhadtheir achievement recognised, and will have re-ceivedacertificatetoconfirmthis,theirachievementtowardsthisspecificqualificationMUSTbeshownasanexemption,equivalenceorcredittransferandMUSTNOTbeallocatedanycreditachievement.
Recognition of Prior Learning (RPL) isamethodofassessment that considerswhethera learner candemonstrate that they canmeet the assessmentrequirements for a unit through knowledge, un-derstandingorskills theyalreadypossessanddonotneedtodevelopthroughacourseoflearning.Thereforethelearneriseitherawardedtheunitorcan progress straight to assessment without theneedfordelivery.Thiswillshowasaunitachieve-ment on the certificate. For any learnerwho haspreviouslyachievedunitsthathavebeenapprovedasExemptions,Equivalences,andCreditTransferorwillbeachievedthroughRPLitisyourresponsibilitytoinformFocusAwardsatregistration,throughtheuseoftheregistrationexcelspreadsheet.
Theclaimmustfirstofallbemade toyourCen-treanditisyourresponsibilitytomaketheinitialconsideration–ifyouareinanydoubtyoushouldrequest advice/clarification from Focus Awards.Upon authorising the request, youmust ensurethat appropriate evidence anddocumentation isreviewed,maintainedandmadeavailabletoFocusAwardsstaffasrequired.
Guidance for Tutors, Assessors and IQA’s
AllTutors,AssessorsandIQA’sshould:
• Possessadisciplinespecificqualificationequiva-lenttotheLevel2AwardinUnderstandingSteward-ingatSpectatorEvents(QCF)and;• DemonstrateactiveinvolvementinaprocessofindustryrelevantContinuedProfessionalDevelop-mentduringthelasttwoyears
Requirements of Tutors:
Tutorsshouldhold,orbeworkingtowardsateach-ingqualification.Thefollowingareacceptable:
• PreparingtoTeachintheLifelongLearningSector(PTLLS);• CertificatetoTeachintheLifelongLearningSec-tor(CTLLS);• DiplomatoTeachintheLifelongLearningSector(DTLLS);• Level3AwardinEducationandTraining;• Level4CertificateinEducationandTraining;• Level5DiplomainEducationandTraining.FocusAwardswillconsiderotherteachingqualificationsuponsubmission.
Tutorsmustalsobeabletoshowthefollowing:• Relevanttechnical/occupationalcompetencyinthedisciplines/unitstheywishtoteach.
Requirements of Assessors:
Assessorsshouldholdorbeworkingtowardsthefollowing:• D32/D33;• A1qualification;• Level 3 Award in Assessing Vocational Achieve-ment;
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
• Level 3 Award in AssessingCompetence in theWorkEnvironment;• Level 3 Certificate inAssessing Vocationally Re-latedAchievement;
Assessorsmustalsobeabletoshowthefollowing:• Relevanttechnical/occupationalcompetencyinthedisciplines/unitstheywishtoteach.
Please note that trainee assessors will requiretheirdecisions tobecountersignedbyasuitablyqualifiedassessor.
Requirements of Internal Quality Assurers (IQA):
IQA’s shouldholdorbeworking towardsoneofthefollowing:
• D34;• V1qualification;• Level4AwardintheInternalQualityAssuranceofAssessment.
Guided Learning Hours (GLH)
Theguided learninghoursfigure gives themini-mumamountoftimerequiredto‘deliver’thepro-gramme,andincludesalltimeswhenamemberofstaff ispresenttogivespecificguidancetowardslearning aims/outcomes, as well as other struc-turedlearningtimesuchasdirectedassignments,supportedindividualstudyorpracticeandassess-ment. Itdoesnot include timespenton learner-initiatedwork;ortimespentbytutorsmarkingas-signmentswherethelearnerisnotpresent.
Assessment
AssessmentpracticesmustreflecttheEqualityandDiversity Policy of FocusAwards and reasonableadjustmentsmayberequiredforindividuallearn-erstoenablethemtoundertakeassessmentsfair-ly.Pleaseseeourguidanceandtheproceduresforapplyingreasonableadjustments.Assessmentmustmeetfullyalllearningoutcomesandassessmentcriteriaasdescribedinthequalifi-cationspecification/assessmentstrategy;althoughthemethodofassessmentmaysometimesbead-justed to cater for learners requiring alternative
assessment methods. The qualification assess-ment strategyprovidesdetailedassessmentandevidencerequirements.
Consistency of assessment decisions
The consistency of assessment decisions, acrosslearners,sitesandassessors,isofprimaryimpor-tanceinassuringthequalityofassessmentwithinaCentre.FocusAwardsensuresthatthefollowingmechanismsareinplacetoassistthis:
• Assessorsarequalifiedorworkingtowardscur-rentassessorstandards;• Level 3 Award in Assessing Vocational Achieve-mentorLevel3AwardinAssessingCompetenceintheWorkEnvironment.Note:D32.33andA1isalsoacceptable;• Assessors have relevant subject competency intheunitstheywishtoassess;• Assessors are observed assessing by qualifiedIQA’satleastonceperyear;• StandardisationexercisesarecarriedoutwiththeCentre;• FocusAwardsissue‘AssessmentGuidance’docu-mentationforeachqualification;• CentretrainingdaysrunbyFocusAwardsincludeassessmentbestpractice;• ExternalqualityassuranceiscarriedoutatleasttwiceperyearineachCentrebytrainedandquali-fiedEQA’s.
Judging authenticity
• Assessors must ensure that the evidence pro-videdbylearnersisvalid,current,sufficient,reliableandauthentic;• Trainers/assessors should ensure that learnerssignadeclaration that theirwork is authentic i.e.their‘ownunaidedwork’;• Youmust implement aRecordofAchievementdocumenttorecordhowthelearningoutcomesandassessment criteriahasbeensufficiently covered.By ‘signingoff’ learners evidenceusing this docu-menttheassessorsand IQA’sareconfirmingthattheassessmentevidencesubmittedbythelearnerisauthenticandtheirownunaidedworkand it issufficienttomeetthestatedlearningoutcomesandassessmentcriteria;
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
• Wherethereissuspicionthattheworkmaynotbeauthentic,theassessorshouldcarryoutcheckstoascertainitsauthenticity.Forexample,oralques-tioning tocheck the learner’sknowledgematchestheevidenceprovided;• Evidence which is deemed to be inauthenticshouldnotbeaccepted.
Guidance on re-submission of learner as-sessment
• Thereisnolimittothenumberoftimesthatworkmayberesubmittedbythelearnerforassessment;• However, you may wish to operate your ownsystemsandpoliciesforadditionalsupport/advicewhichmaybegiventolearnerswhohavebeenun-successfulonanumberofoccasions;• Assessors/tutorsmay offer some assistance tolearners to learners in completing written work,suchasexplainingwhatthequestionsmeanorof-fering additional guidancewhen they have previ-ouslyansweredquestionsincorrectly,however,as-sessors/tutorsmustnotgivelearners,orleadthemto,thecorrectanswers;• Assessors/tutorsshouldnotaddtolearners’an-swersinworksheets,etc…wheretheydonotfullymeet the required standard. Rather the learnershouldbeaskedtoaddtotheiranswersthemselvesuntiltheydemonstratecompetence.
Use of language and stimulus materials
ItisyourresponsibilityasaCentretoprovideyourlearnerswithsuitableresourcesandassessmentmaterials to support them in their learning jour-ney.Resourcesandassessmentmaterialsandthelanguageusedwithintheseshouldbesuitableandappropriate to theirneeds.Theyareonlyappro-priateifthey:
• Enablelearnerstodemonstratetheirlevelofat-tainment;• Require knowledge, skills and understandingwhicharerequiredforthequalification;• Are clear and unambiguous (unless ambiguityformspartoftheassessment)and• Are not likely to cause unnecessary offence tolearners.
Theuseof thesematerialswillbe revieweddur-ingCentreEQAmonitoringvisitsandinconsider-ingwhether languageandstimulusmaterials forlearningandassessmentareappropriate,anEQAwilltakeintoaccountthefollowing:
• Theageoflearnerswhomayreasonablybeex-pectedtotakethequalification;• Thelevelofthequalification;• Theobjectiveofthequalification;• The knowledge, skills and understanding as-sessedforthequalification;• Itcontainslanguageorcontentwhichcouldleadagroupoflearnerswhoshareacommonattributeorcircumstancetoexperience–becauseofthatat-tributeor circumstance – anunreasonabledisad-vantageinthelevelofattainmentthattheyareabletodemonstrateintheassessment.
Pleasenotethatforthecreationofmanualsortextbooks, youmust showhoweachof the learningoutcomeshasbeencoveredand forassessmentmaterialsyoumustadoptanevidencereferencingsystemtoshowhoweachoftheassessmentcrite-riahasbeencovered.
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Appendix D: Guidance on ob-served assessments
Assessment briefing
When carrying out a planned observed assess-ment,itisessentialthattheassessorcarriesoutabriefingpriortotheassessment. Theassessmentbriefingshouldcoverthefollowinginformation:
• Wheretheassessmentwilltakeplace;• Howtheassessmentwillbeconducted;• Whatthestudentisexpectedtopresentintermsofperformanceevidence;• Anydocumentationwhichformspartoftheas-sessment;• Whenquestioningandfeedbackwilltakeplace;• Whattodoifthereisadisagreementwiththeas-sessmentdecision(appealsprocedure);• Theassessorshouldalsousethistimetoletstu-dents ask questions or seek clarification on any-thingrelatingtotheplannedassessment. Othersinvolvedintheassessmentprocessshouldbepartoftheassessmentbriefing.
Theassessmentbriefingisusuallycarriedoutinagroupsituationandthentheassessorwillbrieflyconfirm the process with each individual beforetheassessmentcommences.
Observing the learner
Observationisthemainmethodofassessingprac-ticalcompetenceandinvolvestheassessorwatch-ingthestudentcarryouttheplannedtasks. Whencarryingoutanobservedassessment, theasses-sorshouldadheretothefollowingguidelines:
• Involvethestudent;• Completeanadequatebriefing;• Useanassessmentchecklist;• Ensuregoodobservationalpositionenablingyoutosee/hearappropriately;• Avoidbecominginvolvedintheassessmentproc-essexceptininstancesofhealthofsafetyorwhen‘movingon’;• When‘movingon’,sticktothephrase‘thankyou,canyoumoveontothenextexerciseplease’.Avoid
usingphrasessuchas‘that’sgreat’or‘welldone’–thiscouldgiveanindicationofperformance;• Ensuresufficienttimeisplannedtogiveimmedi-atefeedbackaftertheassessment;• Useamethodofrecordingtheobservationthatisasunobtrusiveaspossible. Rustlingpaperscanprovedisruptiveinaquietenvironmentwherepeo-pleareconcentratingonwhatisbeingassessed;• Beseentobeobserving,nevereat,talktootherpeople,textonamobilephoneoranyother suchactionwhichwilldistractfromyourobservation;• Avoid using positive/negative body language –thiscouldgiveanindicationofperformance.
Suggested stages of an observation for Focus Awards Level 2 Award in Under-standing Stewarding at Spectator Events (QCF)
Step 1InitialLearnerbriefing
Step 2DirectObservation
Step 3Learner/ClientFeedback
Step 4Learner Evaluation with client (15minutesmini-mum)
Step 5AssessorQuestions(openandnon-leading)
Step 6AssessorDecision(pass/refer)
Step 7AssessorFeedback(constructive,conciseandrel-evanttoperformancecriteria,writtenandverbal)
Questioning to Assess Knowledge and Understanding
• Itiseasyto inferalevelofunderstandingbywhatweseeduringobservationandsoitisessentialthatwequestionlearnersifweareeverindoubtaboutunderpinningknowledge;
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
• However,aquestionshouldnotbeaskediftheassessordoesnotseeaparticularPC.• Questionscanbedividedintotwocategories:
• Openquestionsstartwiththewords, ‘How?’,‘What?’, ‘When?’, ‘Where?’, ‘Why?’ and ‘Who?’ -thesewordsactaspromptstogivethestudentsthe opportunity to respond fully in their ownwords.• Closedquestionsenable the students to re-spondwithasimple ‘Yes’or ‘No’ response.Forexample, “Wouldyouask aparticipant tokeepthebackstraightwhenliftingweightsfromthefloor?”.
• Assessors should always use open questionswhenassessingunderpinningknowledge• Itis aFocusAwards requirementthatallquestionsasked during assessment are recorded togetherwithlearnerresponses. Thesemustbewrittenoutinfullandsignedanddatedbyboththelearnerandassessor.• It is unacceptable to write next to a question“learneranswered correctly”. If therewasanap-pealagainstyourassessmentdecision,thenthereshouldbeaclearlyauditabletrailofevidencewhichshowsthequestionthatwasaskedandthelearnerresponse.
Non-Leading Questions
Assessorsshouldbecarefulnottousequestionsthatcould leadthe learnersbygivinghimorhera clue to the right answer. They shouldalsobeawareofanypreferencesoropinionstheymightholdthatcouldaffectthewaytheyaskquestions. Itisjustaseasytoleadthelearnerbythetoneorinflectionofthevoiceorbysomefacialexpressionorbodymovement.
Examplesofleadingquestionswouldbe:
• “YourparticipantseemedtobeoutofbreathontheCVsectionofyourworkout,doyouthinkyoucouldhavebroughttheintensitydownforher?” • “Arethedeltoidsworkedinabenchpressaswellasthepectoralsandtriceps?”
Feedback
‘Structuredinformationthatonepersonofferstoanother,aboutthe impactoftheiractionsorbe-haviour’.• Feedback following assessment should relatespecificallytowhathasbeenassessedandhowtheevidencepresentedmeets,ordoesnotfullymeetthecriteriabeingassessed. • Feedback should not include your opinion norshoulditbeacriticism.• Criticism is oneperson’s judgementof anotherperson, or theirwork. Criticism is likely tomakesomeonefeeldevaluedorangry;anddoesnothingtoboostself-confidence.Itdoesnothelpapersontosolvetheproblem.Itshowsthatyoudismiss,re-jectordisapprove,andisunlikelytoleadtothere-sultyouintended.Youwillgetaresult-butitmaybeaworsesituationorabacklash.• Effectivefeedbackshouldbeatwowayprocess,involvingthelearneratalltimes.
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Appendix E: Example Assessment Plan
Assessor name: Learner name: Date:
Date and timings of planned assessment
Unit/s and/or learning outcome/s to be assessed
What is to be assessed?Describe the activity or process you will observe or the product to be produced.
Assessment Method (Please see key below)
Date assessment completed
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Iconfirmthattheassessmentprocess,theactivityandevidencetobegeneratedhasbeenfullyexplainedtome:
SignedbyLearner:…...................................................
Date:…………………………………………………………………………
OQ-OralQuestioning,O–Observation,WT -WitnessTestimony,S -Simulation,PD -ProfessionalDiscussion,WQ-WrittenQuestions,A -Assignment/Project,WP-WorkProject,CS-CaseStudy,RA–ReflectiveAccount,RPL–Recognitionofpriorlearning
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Professional DiscussionLearner name:Assessor name:Date:Assessment criteria / topic of discussion:
Learner response:
Assessor signature: Date:Learners signature: Date:Internal quality assurer signature:
Date:
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Assessor Question SheetQualification:
Unit:
Assessor question Learner response Assessment criteria covered
Assessor signature: Date:Learners signature: Date:Internal quality assurer signature:
Date:
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Assessor Feedback SheetQualification:
Unit(s):
Performance criteria / assessment criteria
Assessor feedback
Assessor signature: Date:Learners signature: Date:Internal quality assurer signature:
Date:
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Learner Assessment Record
Evidence Date Achieved
Assessor signature
Learner Signature
Focus Awards, Silicon House, Farfield Park, Manvers, Rotherham, S63 5DB
Focus Awards Level 2 Award in Understanding Stewarding at Spectator Events (QCF)
Evidence Record Sheet
Qualification:
Unit:
Learning outcome
Evidence
I confirm that the evidence provided is a result of my own work:
Signatureoflearner:
Date:
I confirm that the learner has demonstrated competence by satisfying all of the learning outcomes and assessment criteria for this unit:
Signatureofassessor:
Date:
SignatureofIQA:
Date: