flow of communication
TRANSCRIPT
By
Chirag Parmar
140210125078
Ashish Parmar
140210125076
IntroductionThe exchange of information, ideas and knowledge
between sender and receiver through an accepted code of
symbols.
Two way process
The term ‘communication’, derived from a Latin term
‘communicare’.
Sender-Encoding-Mediums-Decoding-Receiver-Feedback
Process of Communication
Medium
Feedback
Sender Receiver
encode decode
Noise in CommunicationPhysical Noise (channel)
Psychological Noise
Reasons:
Faulty background, surrounding noise, high volume,
illegible handwriting
Ambiguous sentence structure, faulty grammar,
misspelling, incorrect pronunciation or punctuation
General & Technical CommunicationGeneral:
Contains a general message
Informal in style and approach
No set pattern
Mostly oral
Not always for a specific audience
No use of technical terms or graphics
Technical:
Contains a technical message
Mostly formal in style and approach
Follows a set pattern
Both oral and written
Always for a specific audience
Frequently involves jargons, graphics etc.
Meaning in CommunicationLanguage employs a combination of words to
communicate ideas in a meaningful way.
By changing the word order in a sentence, you can
change it’s meaning, and make it meaningless.
E.g.: I eat rice only.
I only eat rice.
Characteristics of Language1-Artificial:
It’s a man made system.
Man modifies meanings of words as per the need.
E.g. ‘nice’-means good
It’s Latin root ‘nescire’ means to be ignorant
And in 13th century it meant stupid, foolish
Characteristics of Language2-Resticted:
When we think and translate our thoughts into
language, some meaning is lost in process.
E.g.-my school
Characteristics of Language3-Abstract:
It represents a generalized idea.
E.g.-dress, table
4-Arbitrary:
No direct relationship between word and the object it represents.
E.g.-table can be called anythinng
Characteristics of Language5-Creative:
Generates many words in many meanings.
E.g.-mouse, virus, edutainment
6-Repititive:
It improves or reduces effectiveness of communication.
E.g.-A couple of girls are riding their bicycles.
All of you meet together to see me in the afternoon at 3 p.m.
Characteristics of Language7-Recursive:
No limit of any potential length of a sentence.
Generates any number of additional parts in a sentence.
He borrowed a pen from me…which was not
mine….and was given to me by someone
Levels of CommunicationExtra personal
Intra personal
Inter personal
Organizational (-internal operational-external
operational-personal)
Mass (large reach-impersonal-presence of a gatekeeper)
LEVELS OF COMMUNICATION
EXTRAPERSONAL INTRAPERSONAL INTERPERSONAL ORGANIZATIONAL
INTERNAL-OPERATIONALEXTERNAL-
OPERATIONAL
PERSONAL
MASS
LARGE REACH
IMPERSONALITY
PRESENCE OF
GEETKEEPER
EXTRAPERSONAL COMMUNICATION
COMMUNICATION BETWEEN HUMAN BEINGS
AND NNON HUMAN ENTITIES
IT REQUIRES MORE PERFECTNESS
UNDER STANDING AND COORDINATION BETWEEN SENDER AND RECEIVER
INTRAPERSONAL COMMUNICATION
TAKE PLACE INDIVIDUALLY
WITHOUT SUCH INTERNAL DIALOGUE THIS COMMUNICATION DOES NOT TAKE PLACE
SELF MOTIVATION AND SELF DETERMINATION
INTERPERSONAL COMMUNICATION
REFERS FOR SHARING INFORMATION AMONG PEOPLE
ADVANTAGEOUS DUE TO IMMEDIATE FEED BACK
IT CAN BE FORMAL OR INFORMAL
ORGANIZATIONAL COMMUNICATION
TAKE PLACE AT DIFFERENT
HIERARCHICAL LEVELS
INTERNAL-OPERATIONAL:ALL COMMUNICATION THET OCURES IN CONDUCTING WORK WITHIN AN ORGANIZATION
EXTERNAL-OPERATIONAL:THE WORK RELATED COMMUNICATION THAT AN ORGANIZATION DOES WITH PEOPLE OUTSIDE
PERSONAL:ALL COMMUNICATION IN AN ORGANIZATION THAT OCURES WITHOUT PURPOSE AS FAR AS BUSINESS CONCERNED
MASS COMMUNICATIONMEDIATOR IS REQUIRED
TO TRANSMIT
E.X:JOURNALS,BOOKS,
IT IS MORE PERSUASIVE IN THE NATURE THAN ANY OTHER FORM OF COMMMUNICATION AND REQUIRED OUT MOST CARE ON PART OF SENDER IN ENCODING THE MESSAGE
FLOW OF C0MMUNICATION
DOWNWARD UPWARDLATERAL OR
HORIZONTAL
DIAGONAL OR CROSS-
WISE
Flow of CommunicationDownward
Upward
Lateral or Horizontal
Diagonal or Cross-wise
DOWNWARD COMMUNICATIONUPPER DEGNITY TO
LOWER
IT IS ADEQUATELY BALANCED BY UPWARD COMMUNICATION
E.X:OFFICE;
UPWARD COMMUNICATIONLOWER DEGNITY TO
UPPER DEGNITY
DEPENDS ON THE ORGANIZATIONAL
CULTURE
LATERAL COMMUNICATIONDETWEEN PEER OR
HIERARCHICALLY EQUIVALENT EMPLOYEES
IT SAVE TIME,FACILIATE COORDINATION AND BRIDGE THE COMMUNICATION GAP AMONG VARIOUS DEPERTMENTS
EITHER ADVANTAGES OR DISADVANTAGES
ENABLES THE SHARING OF INFORMATION WITH A VIEW TO APPRISE THE PEER GROUP OF ACTIVITIES OF A DEPERTMENT
VITAL FOR THE GROWTH OF ORGANIZATOIN
DIAGONAL COMMUNICATIONFLOWS N ALL DIRECTIONS AND CUTS ACROSS FUNCTIONS AND LEVELS IN AN ORGANIZATION
IT IS QUICK AND EFFICIENT
IT IS ENCOURAGED BY SOCIAL NETWORKING
Communication NetworksFormal Network:
Chain network
Y- network
Wheel network
Circle network
All channel network
Communication NetworksInformal Network:
Single strand
Gossip
Probability
Cluster
Technical CommunicationOral Forms
Face-to-face communication
Telephone Talk
Meetings
Seminars
Conferences
Dictation
Instructions
Presentations
Group discussions
Interviews (employment/press)
Video conferences
Voice conferences
Written Forms
Memos
Letters
E-mails
Faxes
Notices
Circulars
Newsletters
Reports
Proposals
Research papers
Bulletins
Brochures
Manuals
In-house journals
ConclusionYour communication skills can make a difference between being hired and fired.
Will will find a way….
Practice makes a man perfect…
*****