Florida KidCare Application Assistance Partner Training

Florida KidCare School based Outreach

Barbara BiggartTeacher/CounselorKidCare Outreach SpecialistThe Parent Academy(305) 995-7326bbiggart@dadeschools.net

11Whos Uninsured?

22According to a report by Georgetown University Center for Children and Families, approximately 11 percent of Florida children about 436,000 lack health insurance, a rate that is still higher than the national average rate of 7.2 percent. Florida ranks among the top six states with the highest numbers of uninsured children, according to the study.

Source:

http://www.tampabay.com/news/health/rate-of-uninsured-kids-drops-in-us-florida/2153473. Retrieved: November 20, 2013.

Uninsured in FloridaFloridaPopulationNumberEmployerIndividualMedicaid/CHIPMedicareUninsuredChildren3,941,64041.7%7.9%40.6%0.7%10.9%Low-IncomeChildren2,001,94417.2%4.4%65.7%1.1%14.0%Adults11,492,33150.4%9.9%10.2%3.9%28.9%3Source:

Health Coverage for Children and the Uninsured 2012http://ccf.georgetown.edu/facts-statistics/health-coverage-uninsured/health-coverage-uninsured-data/#fl

Who is at risk3Whos at Risk?436,000 Florida children are estimated to be uninsured

Florida ranks 3rd in terms of the number of uninsured children

Florida ranks 6th in terms of the percentage of uninsured children

4Source:

Alker, J., & Mancini, T. (2013) Health Coverage on the Eve of the Affordable Care Act, Say Ahhh!, November 2013. Retrieved from http://ccf.georgetown.edu/wp-content/uploads/2013/11/Children%E2%80%99s-Health-Coverage-on-the-Eve-of-the-Affordable-Care-Act.pdf

4Myth Busters-Uninsured Children55Most uninsured children live with an adult who worksParents of almost half of the uninsured children work in small firmsA quarter of children in working poor families lack health insurance and almost a third of Floridas children live in working-poor familiesMothers are absent from their jobs 5 to 29 days per year caring for ill childrenEmployee absences due to sick children costs businesses as much as $12 billion annually

Myth busters talk with audience

Source:Annie E. Casey Foundation. (2001). Kids Count and Office of Health Policy: Assistant Secretary for Planning and Evaluation. (December 1998). Chartbook on Childrens Insurance Status.

Health Implications for Uninsured 6Insurance is one of the most powerful indicators of whether or not a child will receive all recommended well-child care.

76% of privately insured and 85% of publically insured children satisfied well-child visit recommendations, compared with 68% of uninsured children.Parents keep kids out of athletics because they cannot afford medical bills for sports-related injuries.

Source:Annie E. Casey Foundation. (2001). Kids Count and Office of Health Policy: Assistant Secretary for Planning and Evaluation. (December 1998). Chartbook on Childrens Insurance Status.

National Association for the Sick Child Day Care.

6CHIP & MedicaidChildrens MedicaidChildrens Medicaid provides health coverage for low-income children. The federal government sets minimum guidelines for Medicaid eligibility, but states can choose to expand coverage beyond the minimum threshold

Childrens Health Insurance Program (CHIP)CHIP provides health coverage to nearly eight million children in families throughout the country, with incomes too high to qualify for Medicaid and can't afford private coverage. Signed into law in 1997, CHIP provides federal matching funds to states to provide this coverage

7The Florida KidCare program is financed with a combination of federal and state funds and family contributions. Federal funding comes from two sources:

Medicaid (Title XIX of the Social Security Act) and the Childrens Health Insurance Program, or CHIP (Title XXI of the Social Security Act). Medicaid is an entitlement program authorized by Title XIX of the Social Security Act. A State must provide coverage to any individual who meets all of the eligibility requirements. There is no cost sharing for childrens Medicaid. For FFY 2013, Floridas match rate for Title XIX Medicaid is 58.79 percent federal funding to 41.21 percent state funding.

CHIP is a non-entitlement program authorized by Title XXI of the Social Security Act. The State has access to a fixed amount of federal funds to extend health insurance benefits to eligible children. In a non-entitlement program, a State may determine how many children to cover and may stop enrollment or modify benefits within broad federal requirements to ensure expenditures do not exceed the Title XXI budget. The CHIP federal law provides states more flexibility to establish childrens health insurance programs tailored to their populations. CHIP has a more favorable matching rate than Medicaid, with the federal government contributing 70 cents for every 30 cents Florida invests in childrens health insurance. For FFY 2013, the match rate for Florida CHIP is 71.15 percent federal funding to 28.85 percent state funding

Florida KidCare Coordinating Council. (2013). 2014 Annual Report and Recommendations. Retrieved March 5, 2014 from http://www.floridahealth.gov/alternatesites/kidcare/council/reports/2014_Annual_Report.pdf79/19/2012What is Florida KidCare?Florida KidCare is the states Childrens Health Insurance Program (CHIP) and Childrens Medicaid program for uninsured children under age 19

12-month continuous coverageLow-cost or free childrens health care coverage

8Florida KidCare BenefitsCheck-Ups ToTransplants99Florida KidCare EligibilityUnder age 19No health insurance for last 60 days**Florida residentU.S. citizen or qualified non-citizenIf income exceeds 200% FPL, families may qualify for Florida KidCare Full Pay option

10** There are exceptions:Cost of employer-sponsored health benefits is greater than 5% of family's total income Parent has lost their job that provided employer-sponsored health benefits Parent who held health benefits for the child is now deceased Child has a medical condition that, without medical care, would cause serious disability, loss of function, or death Employer canceled health coverage The applicant's child's coverage ended because the child reached the maximum lifetime coverage limit or an annual benefit limit Canceled COBRA coverage or COBRA has reached legal limit Non-custodial parent canceled the child's coverage Insurance does not cover the child's health care needs Domestic violence led to a loss of health benefits

Except Medicaid or if cost of health insurance is more than 5% of incomeCostMost families pay only $15 or $20 for all children for coverage, depending on family size and incomeFull pay option may be available for families with a higher income

There is no deductible

There are minimal co-pays

11State employees are now eligible for subsidized premium payments (Effective July 2012)!11Full Pay OptionFamilies with income above 200% of the Federal Poverty Level are eligible for the full cost of the premium for each childFull pay option available for children from age 1 thru 18New Full Pay Premiums12PLEASE LINK ON TO THE FULL PAY PREMIUMS HYPERLINK AS IT EXPLAINS THE Co-pays for different services allowed through the two full pay options:

Facilitation Notes: Repeat Florida KidCare is open to all except infants age 0-1 that are over 200% of the federal poverty level - it is what you pay that is varies (shift perspective from a low income program to a program for all children)What kind of child is not eligible only infants 0-1 over 200% of poverty line

Personal Story:Jane & John Doe, full-time, working parents, children attend private school. Jane works for her local school district as a parent liaison for children with disabilities; John is an adjunct instructor with a local university and a playwright-Neither position carries health insurance but the family could afford a private health plan. The issue was that it offered poor coverage-limited providers & service options. Family has been enrolled in Florida KidCare full pay option for 3 years and loves the coverage & providers.12Qualified Non-citizensChildren must be U.S. citizens or qualified non-citizens to be eligible for Florida KidCare subsidized premium assistance

Qualified Non-Citizens RefugeesAsylees

Advanced ParoleesCuban/Haitian EntrantAmerasians

Legal Permanent Residents

Afghan and Iraqi Special Immigrants (SIV) American Indian/Alaskan Indian/Canadian natives Victims of Human Trafficking13Subsidized Premium Assistance: Families pay less money for their premiums based upon their family size, income and citizenship.13New Florida KidCare Application ProcessBased on eligibility criteria, such as income and age, the new Florida KidCare application:

Moves individuals who are eligible to DCF and/or Federal Health Insurance Marketplace

Completes a Medicaid Eligibility Check (MEC) Real-time Service Call to AHCA Replaces Nightly Batch Medicaid Match

14The Medicaid Eligibility Check links together with State database systems to provide a faster method to check income eligibility for Medicaid. This is an upgrade from the system before and may help speed up the processing times for families.14Confidentiality LawsIf you wish to advocate for your clients, you must use the FHKC release formInformation can only be released to parent or guardian on the applicationState and Federal lawA written authorization form is required for each child for access by third partiesAuthorization forms are valid for no more than one yearParents should be informed that this form is voluntary

15Florida Healthy Kids

16Florida Healthy Kids Corporation administers the program

Low-cost health insurance for children ages 5 through 18

Child is not eligible for Medicaid

Child is uninsured

Focuses on preventive care in an effort to promote children's health and learning

CoverageFull PaySubsided/Lower Premium

Full Pay: Any child qualifies for programSubsided Premium Assistance Eligibility:Uninsured Ages 5 through 18 (Teens need to be Healthy Kids too!)Not eligible for Medicaid Not an ineligible non-citizen or child of a state employee Not in a public institution

Florida Healthy Kids. (2009). Eligibility Requirements for Florida Healthy KidCare. Retrieved November 23, 2009 from https://www.healthykids.org/apply/eligibility.php?lang=

16Florida KidCare Programs17Florida KidCare is made up of public and private insurance that creates one affordable and comprehensive insurance program for children which includes: Medicaid for ChildrenMediKids Florida Healthy KidsChildrens Medical Services NetworkWhen the parent applies for coverage, Florida KidCare will check which program their child may be eligible for based on age, family income and household size.

17When you apply with Florida KidCare, it is like you are applying for all the options!No Wrong Door1818

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New application processEligibility determination includes a review of: SSN Social Security Income Citizenship Identity Incarceration

22After the review the above are matched with federal databases and State Data Services: Earned Income (DOR) Unemployment (DEO)

22Release of Information (ROI)A ROI form should be voluntarily completed by application parent or guardian

One ROI must be properly completed and on file with Florida KidCare customer service for 48 hours prior to disclosure

Each child needs to have a separate ROI

Make sure the parent or guardian initials where indicated

Signature is required

2323Personal identifying information(PiI)NameAddressPhone NumberSocial Security Number (SSN)Date of Birth (DOB)Premium PaymentRelativesEmail AddressHealth/Dental Plan #EmployerAccount NumberPersonal Health Information

24You must maintain the confidentiality of any personal health information to comply with federal and state law.Families should include as much information with their application as possible. Make sure they sign both spaces on the application or it is not complete!Including the first months premium payment may result in earlier coverage, though applications are processed with or without the payment. This amount will be refunded if child is found ineligible.Florida KidCare will attempt to verify income electronically but if they cannot you should provide legible copies (not originals) and the parents name should be clearly printed on each document. Applicants should also include their confirmation number if they applied online.Families should keep a copy of their complete application package for their personal records.

Florida Healthy Kids Corporation. (2011). Introduction to Confidentiality & HIPAA. For Florida KidCare Community Partners September 2009.

24Help families apply Fastest way is ONLINE!

Visit www.floridakidcare.org Encourage families to receive 1 on 1 application assistanceFamilies can also submit an application over the telephone or by paper application

Submit documentation in one of three ways:By Fax to 1-866-867-0054By Email as a scanned document to: contactus@healthykids.orgBy Mail to:Florida KidCareP.O. Box 980 Tallahassee, FL 32302-0980

25Its easiest for families to apply online. Florida KidCare applications can also be completed over the telephone. 25Misleading Applicants

26Examples include:Attempting to determine eligibility of an application or make any assurances regarding the eligibility of any application.Accepting money or premium payment for applicants.Making payments on behalf of a family.Mailing applications or keeping and holding applications or bundling them together for mailing.Coaching an applicant to include fraudulent information on an application to ensure coverage.Offer or provide gifts, favors, or other inducement to potential applicants in exchange for applying.Recommend one plan or provider over another.Identify staff as employees of Florida Healthy Kids Corporation or FKC.Divulge to any unauthorized person, any information obtained while assisting individuals with their applications.Influencing an applicant to separate their child from employer-based group health coverage.Artificially dividing families for the purpose of submitting more than one completed application.Provide inaccurate, misleading, or coercive oral or written information or materials.

The following statement is for the FL-CKF FHKC project only: As an application assistant, misleading applicants is a violation of Florida KidCare Application Assistance Project.

Florida Healthy Kids Corporation. (2011). Introduction to Confidential & HIPAA. For Florida KidCare Community Partners September 2009.

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Questions?

27Put my contact info here27

28Click on Apply Now to begin the application process.If youve already started an application, click the Resume button to finish the application.Download button allows individuals to download a paper application in English, Spanish or Creole. See language options next to the search field.

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29Enter the number of individuals within your household, defined as:Your SpouseChildren under 21 that live with youAn unmarried partner that needs health insuranceAnyone included on your tax return, whether they live with you or notAnyone under 21 who you take care of and lives with you

KEEP IN MIND: During the application process, families and partners can refer to the Help toolbar on the right side of the page for assistance.

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30Enter the names of those individuals within your household.30

31Enter the home address for the family and select the county in which they live.31

32Select whether or not Jane needs health insurance. For this example, Jane receives health insurance through her job and will only be applying for health coverage for her son.SSN or date applied for SSN is not required to complete the application.Including Janes SSN will help verify her income and citizenshipProvide Janes date of birth, sex and a contact number-either at home or cell.32

33Information about the application can be received by email. Select the preferred language: English, Spanish, CreoleSelect whether Jane plans on filing taxes next year.33

34This screen is asking about taxable status for the Jane. This includes:joint filingany tax dependents claimedJane being claimed as a dependent on anyone elses taxes

As a reminder, Florida KidCare eligibility is determined by family size, income, and citizenship. Income is now reviewed based on tax filing unit.34

35U.S. National are eligible for subsidized coverage if they have been in the country for at least 5 years. For the parent, their status does not impact the ability to enroll the child. If Jane was pregnant, the unborn children will be included within the household size determination.

U.S. NationalAn individual who owes his sole allegiance to the United States, including all U.S. citizens, and including some individuals who are not U.S. citizens. For tax purposes the term "U.S. national" refers to individuals who were born in American Samoa or were born in the Commonwealth of the Northern Mariana Islands who have made the election to be treated as U.S. nationals and not asU.S. citizens.U.S. CitizenAn individual born in the United States.An individual whose parent is a U.S. citizen.*A former alien who has been naturalized as a U.S. citizenAn individual born in Puerto Rico.An individual born in Guam.An individual born in the U.S. Virgin Islands.

*The Child Citizenship Act, which applies to both adopted and biological children of U.S. citizens, amends Section 320 of the Immigration and Nationality Act (INA) to provide for the automatic acquisition of U.S. citizenship when certain conditions have been met. Specifically, these conditions are:One parent is a U.S. citizen by birth or through naturalization;The child is under the age of 18;The child is residing in the United States as a lawful permanent resident alien and is in the legal and physical custody of the U.S. citizen parent; andIf the child is adopted, the adoption must be final.

U.S. Department of Internal Revenue Service. (2014). Immigration Terms and Definitions Involving Aliens. Retrieved March 5, 2014 from http://www.irs.gov/Individuals/International-Taxpayers/Immigration-Terms-and-Definitions-Involving-Aliens

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36Employment Questions: Is Jane self-employed? Or is she currently employed through a business?

If Jane is self-employed:The application will ask about self employment income (net income minus business expenses).Florida KidCare may request supporting documentation in the form of business records or ledgers to provide verification for self-employment income.36

37Enter employer address and wage informationBe sure to enter in the cents portion of the wages, this field is a requirement for successful completion of the application and may cause an error if not filled in. Provide the pay schedule and average hours worked each week.Remember Weekly Income will be Multiplied by 4 and Biweekly Income will Multiply by 2 to determine monthly incomeIf individual is seasonally employed or if hours vary significantly, provide justification within the text box.Also, report any employment status changes which occurred in the past year.

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38Submit information on any additional income, including:UnemploymentPensionSocial SecurityRetirement AccountsAlimony receivedNet Farming/FishingNet Rent/royaltiesDo not need to report:Child Support incomeSSI VA Payments Workers Comp38

39Provide any itemized deductions that are planning on being taken for:Alimony PaidChild support is different from Alimony Student loan interestOther deductions reportedMost families will take a blanketed deduction on taxes and may not have itemized these deductions.Report any significant change in income anticipated.39

40Report whether Jane has health insurance. If enrolled, is it through a job?Did Jane voluntarily cancelled health insurance for children in the past 2 months?This could impact their ability to switch directly to a subsidized Florida KidCare program.Exceptions to the 2 month waiting period for subsidized coverage:Cost of insurance was more than 5% of familys incomeLoss of job that provided insuranceEmployer canceled insuranceCanceled COBRA coverage or COBRA reached legal limitNon-custodial parent canceled coverageChild has a medical condition that without medical care could cause serious disability, loss of function, or deathInsurance does not cover health care needsCoverage ended due to child reaching maximum lifetime limit or annual benefitDomestic violence led to loss of coverageState employees are eligible for premium assistanceIf the family believes they would qualify as an exception, have them follow up with Florida KidCare to ensure that is noted on their account.

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41Provide details on current health insurance

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42If employer-based coverage, select employer which provides health insurance.42

43Provide additional information on employer that provides health insurance benefits:Indicate whether it is a state employee planIndicate eligibility status through employer

AlsoA group health plan and a health insurance issuer offering group coverage may not use a waiting period that exceeds 90 days. A waiting period is the period of time that must pass before coverage for an employee or dependent who is otherwise eligible to enroll under the terms of the plan can become effective. AndIf a group health plan conditions eligibility on an employee regularly working a specified number of hours per period (or working full time), and it cannot be determined that a newly-hired employee is reasonably expected to regularly work that number of hours per period (or work full time), the plan may take a reasonable period of time to determine whether the employee meets the plan's eligibility condition, which may include a measurement period that is consistent with the timeframe permitted.

U.S. Department of Labor. (n.d.). Technical Release No. 2012-2 Guidance on 90-Day Waiting Period Limitation Under Public Health Service Act 2708. Retrieved March 5, 2014 from http://www.dol.gov/ebsa/newsroom/tr12-02.html43

44If not immediately eligible for coverage, list date when they can enroll.List family members eligible for coverageMinimum Value is when a health plan is designed to pay at least 60% of the total cost of medical services. Starting in 2014, individuals offered employer-sponsored coverage that provides minimum value and thats affordable wont be eligible for a premium tax credit.Provide the cost for only the individual to get health coverage from the lowest-cost minimum plan.Report any anticipated changes to the cost for employer coverage.

U.S. Centers for Medicaid & Medicaid Services. (n.d.) Glossary: Minimum Value. Retreived March 5, 2014 from https://www.healthcare.gov/glossary/minimum-value/

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45Jane (Person 1) is completed! On to Timmy (Person 2)!45

46Application asks for basic name and SSN information. If a SSN isnt available, provide the date the SSN was applied for. For undocumented children: If a child doesnt have a SSN and a parent has not applied for one enter 111-11-1111. Provide DOB and sex, as well as the persons relationship to Jane.Indicate whether Timmy will file income taxes independently.46

47Enter Timmys citizenship status. If not a US citizen, see the following slide for the various qualified non-citizen types.47

48Types of childs citizenship/immigration documents:Birth CertificateForm I-94 (Arrival/Departure Record)Form I-551/I-515 (Green Card, Permanent Resident Card)Passport stamped by the United States Citizenship and Immigration Services (USCIS) showing immigration status or immigrant visaForm I-571 (Travel Authorization)Notice of U.S.C.I.S receipt of Form I-589 (Asylum Application), if Cuban or HaitianOther documentation of status

Be sure to review the document carefully to ensure the correct document ID number is entered. 48

49This page screens the child to see if they have any disability or home care requirements they have any unpaid medical billsthey are being taken care of by a minorthey aged or were adopted out of foster care they are a full-time studentRace and ethnicity can be provided, but it is optional for a family.

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50The top 3 questions screen children for the Childrens Medicaid Services Network (CMSN). If they answer yes to any of these questions and are eligible based upon family size, income, and citizenship, CMSN will schedule a clinical evaluation with the family.

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51Submit information on any additional income, including:UnemploymentPensionSocial SecurityRetirement AccountsAlimony receivedNet Farming/FishingNet Rent/royaltiesDo not need to report:Child Support incomeSSI VA Payments Workers Comp51

52Provide any itemized deductions that are planning on being taken for:Alimony PaidStudent loan interestOther deductions reportedMost families will take a blanketed deduction on taxes and may not have itemized these deductions.Report any significant change in income anticipated.

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53Report whether Timmy has health insurance. If enrolled, is it through a job?If the parent cancelled health insurance, it could impact their ability to switch directly to a subsidized Florida KidCare program. (Stress why this is repeated-look back at exceptions).Cost of insurance was more than 5% of familys incomeLoss of job that provided insuranceEmployer canceled insuranceCanceled COBRA coverage or COBRA reached legal limitNon-custodial parent canceled coverageChild has a medical condition that without medical care could cause serious disability, loss of function, or deathInsurance does not cover health care needsCoverage ended due to child reaching maximum lifetime limit or annual benefitDomestic violence led to loss of coverageState employees are eligible for premium assistance

If the child has health insurance, the application will ask similar questions regarding the type of insurance, cost of insurance, and whether the ability to attain insurance will be impacted in the following year.

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54Person 1 and 2 are complete! Jane is one step closer to finishing the application for Timmy!54

55Allow families to review application information and verify the applications accuracy. If there are any changes needed, click the Edit button at the top of the page to go back.To switch to another family member click the tab at the top of the page with their name on it.55

56Allow families to review application information and verify the applications accuracy. If there are any changes needed, click the Edit button at the top of the page to go back.To switch to another family member click the tab at the top of the page with their name on it.

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57Allow families to review application information and verify the applications accuracy. If there are any changes needed, click the Edit button at the top of the page to go back.To switch to another family member click the tab at the top of the page with their name on it.

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58Once the family verifies the accuracy of the application, click Continue.It is useful to print these pages for the familys records to accompany their application confirmation number.58

59 CK26In order to track online applications, Florida Covering Kids & Families implements our Covering Kids CK Codes to track which project has submitted the online application. It helps to provide local projects, coalitions and other staff with information about the number of applications being submitted each month. FL-CKF shares these figures with stakeholders along with county-level enrollment information.59

60Have the family read the page and confirm that no one on the application is currently incarcerated.If eligible for Medicaid, the Medicaid agency may pursue and get medical support from a spouse or parent.Indicate if the child on the application has a parent living outside of the home.60

61Families have the right to appeal if Florida KidCare makes a mistake in the eligibility or determination process. Have the family member applying click the following boxes and click Sign Now as an electronic signature, which agrees to the terms laid out in this slide and the previous.Parent must click the Sign Now button.

61Eligibility ProcessAll applications are:Acknowledged by letter once received and if needed, a request for missing information is sentScreened for Childrens Medicaid eligibility. If eligible, the child must enroll in Childrens MedicaidIf referred to DCF, a referral letter for the family is mailedIf an applicant indicates their child has special health care needs they are screened for CMSN

62After the online app is submitted, print off the confirmation page and circle the application confirmation number. They can utilize this number to track their case with Florida Healthy Kids.Parent 1 SSN can also be utilized as an identifier for their case.Approximately a week or two after the application is submitted, have the family call the KidCare Hotline to follow up regarding their application. Be sure to have the family follow-up through the hotline especially if they have not received any letters with additional information such as eligibility or a Family Account Number (FAN). They can also access this information through the Healthykids.org account portal.

629/19/2012Monthly Premium PaymentsVisit https://www.healthykids.org/pay/automated for all payment options.63Healthy Kids. (2014). Automated Payment Processing. Retrieved 2-17-14 from https://www.healthykids.org/pay/automated 63Renewal ProcessFor CHIP (MediKids, Florida Healthy Kids, CMSN):Enrollees must renew coverage every 12 months from date of enrollmentFor Medicaid:Renewal for coverage every 12 months from date of enrollment, however,Enrollees ages 5 to 19 must recertify coverage every 6 months from date of enrollment if family receives additional benefitsOnline account renewal and renewal forms are also available online at www.floridakidcare.org or http://www.myflorida.com/accessflorida/

64649/19/2012RenewalNon-renewal of coverage means the loss of health insurance benefits!65Letter in mail 2 months prior to renewal datePre-populated forms to reviewImportant to respond ASAP to letterNeed to update income verifications

The renewal period for the 1st quarter in 2014 will be temporarily suspended and renewals will be evaluated from April June January and April Mailed in April February and May Mailed in May March and June Mailed in June

65Application TipsIts easier for families to apply online!Do not take responsibility for mailing applicationsFax documents or provide the family with a stampDo not keep and hold applicationsEnclosing the first months premium payment may result in earlier coverageHowever, applications are still processed with or without the paymentSend only copies of original documentsMake sure all documents are legible and the childs name and application confirmation number are clearly indicated on each document

66Additional Application InformationApplications are valid for 120 daysIf not completed within 120 days, the applicant should contact 1-800-821-KIDS (5437) before completing a new applicationRemember to make a copy of the entire application package for the parents records before it is sent inThe family can log in to review account information online at: http://www.healthykids.org/

67Provide Technical Assistance Follow up; provide families with options to solve their problemsEmpower them to find answers by calling the helpline Regarding status or existing account: 1-800-821-5434Medicaid account issues: 1-800-352-5437Three-way calls with parents to assist inquiries to hotlineProvides a lot of added value when there are language issues You MUST have a completed release of information on file to obtain account information. 68Florida KidCare community partners can only assist a family through the hotline when a signed release is on file with Florida Healthy Kids Corp. 68Application assistance is not just about completing a Florida KidCare application Its important to ensure children are actually enrolled and utilizing their healthcare benefits Your follow-up could be the determining factor in a child's coverageIts that trusting personal relationship that makes it easier not just to help with applications but check in every so often and help navigate families through all the options. You cant have a relationship without follow up. Childrens Defense FundRemember!Family follow-up is important

69The follow-up is often as important as the initial contact in getting children enrolled. The follow-up reassures the families.It can increase the effectiveness of your outreach. Follow-up will reinforce or evaluate your enrollment process.

69Complete the tracking sheet before you complete the application Provide the family with their application information in an organized mannerCreate a system to track applications: Ask your family if they would like to complete and sign an ROI.Institute a set time after applications are complete to call families.Ensure families have checked that FKC has received their documentationContact family within 3 weeks of application to check status of approval and ensure payment has been submitted

Develop a system for follow up70Ask families to provide name, address and contact information in order to provide follow up and technical assistance.Partners can utilize Microsoft Excel or database software to create notes and updates once contact has been made. FL-CKF can share a template to use to assist with tracking family cases.If the family does not respond by the third follow-up (typically once by phone, once by email, then a second phone message), you may add the individual to a tickler file to retain information in case the family responds at a later time.

7071M-DCPS Connecting Families to KidCareEnrollment EventsFree and Reduced Lunch ListsParent Interest FormsAppointment Setting FormsPromotional Materials: Fliers, Connect-EdMedia Center Venue for Enrollment

7172Enrollment Events Scheduled Per Request

FLEXIBLE SCHEDULING

Family enrichment RESOURCES PROVIDED

TECHNOLOGY RESOURCES AS NEEDED

HERES TO HEALTHY KIDS!

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Questions?

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