FLITE 2004-2005

Annual Report

Richard Cochran, DeanApril 21, 2005

This Year’s Report

• FLITE People• FLITE Kudos• FLITE Services and Statistics• FLITE 2004/05 Initiatives• Unit Action Plan Submission

2005/06• Questions and Comments

FLITE’s Mission Statement

FLITE promotes and advances Ferris State University’s present and future teaching, learning, research and informational inquiry by providing high quality collections, services and instruction.

• FLITE People

• Arrivals

• Departures

• New Assignments/ Promotions

FLITE People

• Arrivals– Fran Rosen, Acquisitions Librarian– Helen Sobers, Circulation Services

• Departures– Elma Clinkscale, Circulation

Services – Donald Cook, Circulation Services – Gloria Nazimek, LSO– Jerry Sholl, Media Production– Cecilia Taylor, Circulation Services – Keith Upton, Acquisitions Librarian

FLITE People

• New Assignments/Promotions

– Sharon Hamel, Coordinator, Media Production

– Carrie Buss--Promoted from LIS II to LIS III

– Tammy Finch--Promoted from LIS III to Library Technical Services Assistant (new job classification)

• FLITE FLITE KudosKudos

FLITE Kudos - 1

• Carrie Forbes, Anne Kelly: Achieved Tenure

• Tammy Finch: 2004 Ferris graduate• Steve Cox: 2004-05 recipient of the College

of Education and Human Services Distinguished Alumni Award

• Paul Kammerdiner: Co-presenter with Prof. Marcy Parry at the 24th International Critical Thinking Conference

• David Scott: Presenter at the Michigan Library Association Annual Conference

FLITE Kudos - 2

• Scott Atwell: Reviews published in Choice and Musical Reference Services Quarterly

• Scott Atwell, Karen Blanzy, Steve Cox, Chris Jacobs, Jessica Rush, Jerry Sholl: Pat-on-the-Back Award Winners

• Shirley Sundell: Banner Word of the Week Contest Winner

• Joan Boroff, Ann Breitenwischer: Ferris Employee Leadership Development Program

• FLITE Services and FLITE Services and StatisticsStatistics

FLITE Services and Statistics

• Visitors in the Building• Use of Study Rooms• Use of Extended Hours Area• Use of Seminar

Rooms/Instructional Studios• Use of Collections

– Conventional– Electronic

• “Business” Statistics

Visitors in the Building

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000Ju

l-02

Sep

-02

No

v-02

Jan

-03

Mar

-03

May

-03

Jul-

03

Sep

-03

No

v-03

Jan

-04

Mar

-04

May

-04

Jul-

04

Sep

-04

No

v-04

Jan

-05

Mar

-05

Vis

its

to F

LIT

E

Use of Study Rooms

0

500

1000

1500

2000

2500

3000

3500

4000

4500J

ul-

01

Oc

t-0

1

Ja

n-0

2

Ap

r-0

2

Ju

l-0

2

Oc

t-0

2

Ja

n-0

3

Ap

r-0

3

Ju

l-0

3

Oc

t-0

3

Ja

n-0

4

Ap

r-0

4

Ju

l-0

4

Oc

t-0

4

Ja

n-0

5

Ro

om

Ch

ec

ko

uts

Use of Extended Hours Area

0

1000

2000

3000

4000

5000

6000

7000

Agg

rega

te H

ead

Cou

nt

Winter 2001

Summer 2001

Fall 2001

Winter 2002

Summer 2002

Fall 2002

Winter 2003

Summer 2003

Fall 2003

Winter 2004

Summer 2004

Fall 2004

Seminar Room/Instructional Studio Usage

0

250

500

750

1000

1250F

all 2

002

Win

ter

2003

Su

mm

er 2

003

Fal

l 200

3

Win

ter

2004

Su

mm

er 2

004

Fal

l 200

4

Win

ter

2005

(pro

ject

ed)

Nu

mb

er o

f R

oo

m B

oo

kin

gs

Use of Collections – Conventional*

* Books and reserve items

0

1000

2000

3000

4000

5000

6000Ju

l-01

Oct

-01

Jan

-02

Ap

r-02

Jul-

02

Oct

-02

Jan

-03

Ap

r-03

Jul-

03

Oct

-03

Jan

-04

Ap

r-04

Jul-

04

Oct

-04

Jan

-05

Item

s C

ircu

late

d

Use of Collections – Electronic*

0

100,000

200,000

300,000

400,000

500,000

1998

-99

1999

-200

0

2000

-01

2001

-02

2002

-03

2003

-04

2004

-05

(pro

ject

ed)

Nu

mb

er

of

Hit

s

* Online databases

New Online Resources (since 4/2004)

• ABI/INFORM Global• ACM Digital Library• Communication &

Mass Media Complete

• DieselNet• Foundation Directory• Hospitality &

Tourism Index• JSTOR: Arts and

Sciences III, IV, and Complement Collections (We already owned Collections I and II.)

• MRI Plus• Oxford University Press Online Journals• RIA Checkpoint• Serials Directory• Wiley Interscience

Online Journals

Pending/Under Consideration

• Cochrane Library• OVID Health Sciences Journals• Philosopher's Index• PsycArticles• SocIndex

““Business” Business” StatisticsStatistics

Reference Questions – Monthly

0

200

400

600

800

1000

1200

1400

1600

Re

fere

nc

e Q

ue

sti

on

s

2001/02 334 206 1254 1228 900 724 414 499 428 503 168 207

2002/03 241 159 545 1204 1383 372 331 392 337 433 110 105

2003/04 172 148 428 469 513 126 268 287 284 318 148 221

2004/05 165 135 469 618 609 302 276 436 399

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June

Chat Reference Statistics

0

25

50

75

100

125

Jan

uar

y

Feb

ruar

y

Mar

ch

Ap

ril

May

Jun

e

July

Au

gu

st

Sep

tem

ber

Oct

ob

er

No

vem

ber

Dec

emb

er

Nu

mb

er

of

Tra

ns

ac

tio

ns

2003

2004

Library Instruction Sessions by Semester

0

50

100

150

200

250

300

350

400

2000 2001 2002 2003 2004

No

. o

f S

es

sio

ns

Fall Winter Summer Total

Interlibrary Loan Transactions

-

1,000

2,000

3,000

4,000

5,000

Nu

mb

er

of

Tra

ns

ac

tio

ns

Lending 3,919 3,989 4,197 3,692 2,819 4,045 4,852

Borrowing 1,819 1,853 1,603 1,216 965 2,051 2,625

1997-98 1998-99 1999-2000 2000-01 2001-02 2002-03 2003-04

Acquisitions Expenditures Summary

$0

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

$1,400,000

1999-2000 2000-01 2001-02 2002-03 2003-04 2004-05(projected)

Fiscal Year

Acquisitions Expenditures by Format

FY1999-2000 FY2004-2005 projected

Books Added to Collection

-500

500

1500

2500

3500

4500

5500

6500

FY98 FY99 FY00 FY01 FY02 FY03 FY04

No

. of

Tit

les

Titles Purchased Donations Added

Cataloging & Collection Size

• 26,448 Titles Cataloged in FY04• 334,496 Total Volumes (Books &

Bound Journals) in Collection on July 1, 2004

• 1,445 Current Periodical Subscriptions (Print & Microform)

• 12,358 Full-text Periodical Titles Available Online (as of 3/30/2005)

University Archives - now

University Archives in 2005: 3031 cubic feet• Over 2645 boxes, and other items (film

and audio reels, photographs, computer data tapes, slides and bound materials)

• 2000 volume collection currently in FLITE• Furniture including tables, a safe,

cabinets, sofa and chairs that were in the Timme Library’s Historical Room

• Paintings and smaller objects (drum, clock, letter box, etc.)

University Archives - now

• 19 standard size file cabinets, an oversize map cabinet, 2 microfilm reader/printers and 3 file cabinets with a card catalog

• 109 oversized framed paintings/photographs, 18 oversize boxes

Inactive Records Center: 395 square feet • 395 boxes of material

University Archives 2004/2005

• 85 collection records added to online catalog

• 13 collections processed; finding aids now available on website

• 107 donations of items (ranging in size from City of Big Rapids records to a 1911 Ferris Institute postcard)

• Inactive records center received 201 boxes (versus 144 boxes deposited last year)

• Average at least one inactive records retrieval per week for offices

• FLITE 2004/05 InitiativesFLITE 2004/05 Initiatives

FLITE 2004/05 Initiatives

• University Archives planning and records management promotion

• Assist the University’s goal of establishing an intellectual climate at FSU – Information Literacy Efforts

• Ongoing reengineering of FLITE internal processes and assignments – Internal Environmental Scan

Information Literacy Efforts

• Offered 2 credit hour course: LIBR 290 “Information Resources: FLITE & Beyond”

• Continued to work with FSUS program and Gen. Ed. courses

• Conducted assessment of learning for library module offered to MBA program students (and showed statistical significance for the experience!)

Internal Environmental Scan

Conducted June-July 2004 to answer three questions:

1. “I could be doing a better job at performing my responsibilities in FLITE if…”

2. “I know the Ferris community wants FLITE to…”

3. “Within the next three years, I would like to see FLITE begin to…”

Responses to Question 1

• Improve communication 13

• Improve its internal culture 12• Define job responsibilities

and reporting structure 12

• Provide more professional development opportunities 11

Responses to Question 2

• Increase services provided14

• Increase and improve access to collections 9

• Make some changes in and the enforcement of policies and procedures 9

• Improve the human aspect of customer service6

Responses to Question 3

• Increase outreach activities11• Offer more and improved

services 11• Improve communication

8• Provide more professional

development opportunities 6• Publicize our services 6

Progress in Implementation

• Efforts to Improve Meetings– FLITE/Team Delta IT Meetings (11/04)

– Better minute-keeping and posting– Agenda-guided meetings– FLT questionnaire

• Communication Facilitation– FLITE on a Roll– FLITE Log (Deans’ Council)– Media Production’s faculty focus

groups– Bulldog Radio Spots

Progress in Implementation

• Professional Development– Support for blanket CT job audit– InFLITE Instructional Sessions

– FLITEC Technology Sessions

• Department Merger Proposal

• Unit Action Plan Submission Unit Action Plan Submission 2005/20062005/2006

Significant Areas of Success

• Learning-Centered University

FLITE users can now access 12,358 full-text electronic and print periodical titles. Authentication for off-campus users was also simplified and streamlined in 2004. A new feature of “Find a Periodical” provides the automatic display of online passwords, speeding access for Ferris users.

• Create an Engaged Campus

A total of 18,196 study room uses and 4,288 room bookings were recorded in FLITE during FY 2004. FLITE aims for maximum building utilization and hosts a growing number of meetings of student, campus and off-campus organizations.

Ongoing or Proposed Significant Activities

• Provide highly-focused technology instruction to all FLITE employees (FLITEC training initiative). Utilize FLITE colleagues willing to share their expertise as instructors.

• Augment Library Instruction and Reference Services (RIS Department); continue offering information literacy sessions in specified general education courses and program-specific courses and broaden information literacy outreach.

QUESTIONS AND COMMENTS

Thanks for coming!