flirting with your customers -agile2011 ppt - agile alliance · flirting with your customers jenni...
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Flirting With Your Customers
Jenni Jepsen
www.goagile.dk
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Maslow’s Hierarchy of Needs
Self-
actual-
ization
Self-realization
Self-esteemSelf-esteem
Love and belonging
Security
Physiological
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Maslow’s Hierarchy of Needs
Self-
actual-
ization
Self-realization
Self-esteemSelf-esteem
Love and belonging
Security
Physiological
![Page 4: Flirting with your customers -Agile2011 ppt - Agile Alliance · Flirting With Your Customers Jenni Jepsen . Maslow’sHierarchyof Needs Self-actual-ization Self-realization Self-esteem](https://reader030.vdocuments.us/reader030/viewer/2022020416/5d3c420488c993332b8cef46/html5/thumbnails/4.jpg)
Radar
Acknowledge the importance
of engaging your customer.
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Target
Determine who
you need to
connect with.
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Move in
Show and prove
your interest in
their
perspectives.
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Back off a little
Stand back and see
what happens.
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Open up
Share more.
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Dance
Go out and have some fun.
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Get real
Work through a
crisis together.
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Enjoy
Enjoy the
relationship
you’ve
established.
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Suggested reading
The Charisma Effect, How to Make a Powerful and Lasting
Impression, Leigh
Crucial Conversations, Patterson, Grenny, McMillan, Switzler
Law of Connection,The Science of Creeating Ideal Personal and
Professional Relationships, Losier
Made to Stick, Heath & Heath
Jenni [email protected]
www.goagile.dk
Nonviolent Communication, A Language of Life, Rosenberg