flatworld corporate presentation-bu2- jh · hub of outsourcing activity. today fws provides over 15...

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© 2016 Flatworld Solutions Pvt. Ltd. All Rights Reserved.www.flatworldsolutions.com

Expanding Possibilities

Increased Profit with Reduced Risk – It’s Possible

ü Multiple Services in a One- stop Shop – It’s Possibleü Over 60% savings in every process transition – It’s Possibleü Scale up from 10-300 or more in 30 days- – It’s Possibleü Scale down from 100-10 in 15 days- – It’s Possible

ü No Infrastructure costs at Customer site- – It’s Possibleü Use technology to Virtualize all work environments- – It’s Possibleü 24/7 multi- delivery center redundancy cover- – It’s Possibleü Legally tenable Confidentiality overseas– It’s Possible

6000+ clients have Experienced the Possibilities.

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© 2016 Flatworld Solutions Pvt. Ltd. All Rights Reserved.

www.flatworldsolutions.com

The Story Till Now

Year 1999

The year 1999, when

the whole world was

looking at the Y2k

enigma

Set up shop in India Start first service line

Market forces decided

the first service line…

Software Development

BPO services began

Great customer

relationship ensures

repeat business and

the first steps of BPO

services began Today Flatworld operates in 15 services with 1200 seats handling our projects worldwide.

A set of young entrepreneurs,

people who understood the

future of the internet and the

power of technology to break

geography decided to set up

shop in India

Set up a rich website

A feature rich and SEO savvy

website

(www.outsource2india.com)

was set up- one the first of

its kind!

Added services every couple of years

Every couple of years since then, as the

ITES /sourcing market matured, new and

complex services like Engineering

drawings, Market research, Graphic

design was added

http://www.outsource2india.com/

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Why are we in Business?

Innovative Business Practices (committed delivery systems, transition models, QC methodologies)

True-value, Enterprise Solutions Worldwide

(project management platforms, review

mechanisms)

Higher Efficiency and More Profit (do more

with the money you save)To be a Value Accelerator

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Expanding Possibilities

Our Mantra @ Work

Delivery Time

ProcessSolutions

ROI

PeopleProfit

This is the fulcrum we live by

At Flatworld, People, Products & Processes converge to create compelling, high-value, low-cost solutions in record time.

Every possibility can be stretched to deliver unbelievable ROI in the long run

Every solution can be stretched to deliver more productivity & every process can be stretched to achieve faster turnaround

Flatworld is all about stretching that extra, to expand the possibilities

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Mortgage• We are ISO 27001 and SSAE 16 compliant• We have Appraisal Reviewers that are USPAP certified• We are also a member of Mortgage Bankers Association

Customs Brokerage• CCS Certified

Insurance• ISO 27001 and SSAE 16 compliant (no industry specific

certifications)

Quality Control: ISO 9001:2001

USPAPCERTIFIED APPRAISER

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Business Focus

Flatworld's focus has been to realize business

potential by leveraging the power of

technology to break geographic barriers.

Coupled with our reliance on a business strategy

based on people, process and technology has led us

to mutually rewarding, long-term associations with a

number of prestigious customers including Fortune

500 companies.

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A History of Rapid GrowthFlatworld Solutions is headquartered in the Silicon Valley of India, Bangalore, famous the world over for being the hub of outsourcing activity.

Today FWS provides over 15 distinct services and has a combined strength of over 1200 seats.

Our customers are located in the US, Canada, UK, Norway, France, Australia, The Netherlands, Switzerland, Germany and UAE.

Our Execution centres are located in Bangalore (multiple locations), Chennai (multiple locations), Coimbatore, Trissur, Mumbai, Philippines, China and Bolivia

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Areas of Expertise

Global Shared Services Business Solutions

Transcription

Data Management

Image Services

Architectural, Civil, Structural Engineering

Mechanical Engineering

Research & Business Analytics

Creative Services

Electrical Engineering

Foreign Language Translation

Contact Center

Legal Services

Customs & Brokerage

Mortgage Services

Software Development

Healthcare Services

Financial Services

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Data Management Services

Data Entry• Online Data Entry • E-book Data Entry• Data Enrichment• Directory Services• Offline Data Entry• Data Capture• Copy Paste• Document Data Entry• Image Data Entry• Data Extraction• Document Management• Database Development

and Data Migration

Data Processing • Forms Processing• Insurance Claims• Mailing List Compilation• Data Deduplication• Order Processing• Transaction Processing• Check Processing• Market Research Forms

Processing• Data Mining• Image Processing• Credit Card Processing• Electronic Bill of Lading• Data Cleansing• Survey Processing• B3 Form Building

Global Shared Services

Data Conversion• File Conversion• HTML Conversions• SGML Conversion• XML Conversion• Book Conversion• Electronic Document

Management• PDF Conversion Services• Document Conversion• Word Documents

Scanning• Document Digitization• Processing• Microfilm Scanning• Microfiche Conversion

Optical Character Recognition• OCR Cleanup

E-Publishing

eCommerce Product Data Entry

Indexing

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Healthcare Services

Healthcare Services• Medical & Dental Billing

• Medical Coding

• Accounts Receivable Follow – Up

• Teleradiology

• Medical Transcription

• Insurance Verification and Pre- authorization

• Data entry on HCFA / UB forms & others

• Medical Animations

Business Solutions

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Mortgage Services

Mortgage Services• Loan Processing • Mortgage Underwriting• Mortgage QC Services• Mortgage Closing and Post-Closing Services• Mortgage Title Services• Mortgage Appraisal Services• Loss Mitigation• Mortgage Software Solutions• Mortgage Dashboard Services

Business Solutions

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Insurance Services

Insurance Services• Quote Summary & Proposal• Certificate of Insurance (COI)• Document Indexing & Filing • Loss Run Processing• Policy checking & Policy Servicing• Billing & Accounts Receivable• Renewals Processing & Manage Renewal List• New Business Setup• Policy setup• Policy Servicing • Claims Processing & Follow Up

Business Solutions

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Finance & Accounting Services

Finance & Accounting Services• Bookkeeping Services• Accounting Services• Tax Processing Services• Invoice Processing Services• Financial Analysis Services• Cash Flow Management Services• Payroll Processing Services• QuickBooks Accounting Services

Business Solutions

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Contact Center

Voice Support(Inbound/Outbound)• Customer Service • Telemarketing/telesales• Collection• Technical Support • Loyalty Programs • Booking & Reservations • Service Activations • Complete Query Resolution • Escalated Calls • Customer Satisfaction Survey

Email Support• Customer Care• Technical Support• Order Fulfilment • Verification • Complete Query Resolution• Escalated Cases

Business Solutions

Chat Support• Customer Care• Technical Support

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Research and Business Analytics

Business Market Research • Data Analysis• Brand Research• Survey Analysis• Online Research• Primary Market • Research • Qualitative Research• Quantitative Market Research• Market Research• International Market Research• Market Research Surveys

Business Analytics• Retail Analytics• Risk Analytics• Supply Chain Analytics• Collections Analytics• Financial Analytics• Predictive Analytics• Survey Analytics• Contact Center Analytics• Text Analytics• Dashboard Preparation


Dial-a-Report Services• Key Opinion Leaders• Competitor Profiling• Perceptual Mapping• Competitive Business Analysis• Trend Analysis• Competitor Analysis• Database Creation

Financial Analytics• Business Research• Investment Research• Credit Research• Equity Research• Financial Analysis • Business Valuation

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Software Services

Application Design & Development

Product Development

Software Testing Services

Maintenance Services

Consultancy Services

Web enabling Legacy Applications

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Tools & Technologies

Platforms• .NET• ASP.NET • Java • J2EE• J2ME

Web Content Production• Macromedia Dreamweaver• Macromedia Fireworks MX• Macromedia Flash • Adobe Photoshop 8.0• Adobe Illustrator • Viewlet Builder 2.0• Sound Forge

RDBMS• MS SQL• PostGreSQL• MySQL

Application Servers• WebLogic• JBoss• Websphere

Project Management • MS Project, Base Camp

Communication• Skype, Base Camp, IM

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Flatworld Infrastructure Overview

Firewall: CISCO PIX and Fortigate

Access Control: Access Control

cards

Power Redundancy: All systems

backed up with UPS and

generators

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Our Infrastructure

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Why Flatworld?

SLA Guarantee Delivery Process

Price Lock Data Security

Engagement Model Global Services Supermarket

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Flatworld's SLA Guarantee

Realize Huge Reduction in Cost and Time

High Degree of Delivery Efficiencies

Conducive Implementation of SLA's

Successful Outsourcing Transition Model

Ongoing Improvements in Service Offerings

High Integration of Information Technology

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Advantage Flatworld

The Primary Center is located at Bangalore, Silicon Valley of India

Bangalore has no previous history of recorded Earthquake or any major Flooding, Cyclones, Thunderstorms or Tsunamis

24 X 7 Electricity supply from Government and Captive

Generator back upDemocratic State Governments, with policies that facilitate the IT and BPO IndustryUnique and robust Delivery Model

using Delivery Center in India and other Capable Developing

Countries – Philipines, Ukraine, Argentina, Kenya etc. Exceptional

cost savings and TAT possible.Disaster Recovery and Redundancy setup in place.

24 X 7

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Engagement Models

Management Model• Time and Materials (Customer

Managed)• Turnkey (Flatworld Managed)

Pricing Model• Time and Materials (Effort

Based)• Fixed price (Milestone Based)• Full Time Equivalent

(dedicated Resource)


Delivery Model• Offshore• Locations• Multiple Delivery Centers

Our Unique Value Proposition• Economies of Scope• In-depth Domain Expertise • Strong process and project

implementation

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Data Security

All Projects at Flatworld are managed for security breaches at 3 levels - People, Process & Technology

Prevention this includes all measures to ensure the prevention of a security breach.

Detection in the unlikely event of a security breach.

Quick Response recovery and remedial action from the situation.

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Data Security: People

We carry out stringent background checks before employing any staff.

We ensure that the team is adequately trained and are completely aware of customer security requirements.

Employees are made aware of the confidential nature of data, information they handle and the consequences of irresponsible handling of this information.

All the employees are bound legally by confidentiality agreements as part of the employment process.

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Data Security: Process

We have clearly defined processes that ensure that project information is made available and handled responsibly.

Information is shared only on a need-to-know basis and none other than the people directly involved in the project have access to the project information.

Clear process to detect and handle information breach.

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Data Security: Technology

Operational systems in practice so that data security is adequately addressed by technology-driven detections systems.

Entry into the premises and the various project areas is restricted by access control devices and monitoring systems are in place to prevent and detect unauthorized access.

The systems used by the operators do not have any external drives and hence no data can be copied onto external storage media. Print permissions are restricted and carefully monitored to prevent misuse.

Audit trails of all system activities are maintained.

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Network Infrastructure

Policy based access to various protocols

Veritas Backup Exec Suite for file replication

Physical access controlled by electronic access control

Domain level access restrictions along with Group Policy

Secure VPN communication – IPSec/PPTP

McAfee Enterprise suite for Virus prevention and cure with HIPS (host

intrusion prevention) and NAC (network access control)

Gateway level Anti Spyware and Spam filter for Internet access &

mail server

URL filtering application for surf control

URL

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Network Security

Profile based Desktop access which allows access to only required minimum applications

Centralized server based storage

File system access policy based on user authentication

Restricted Internet Access based on Domain Authentication

Logging of Internet Access at user level

Restricted mail and internet access at Agent’s desktops

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Our Foundation!

Integrity: Make every relationship transparent and fair

Excellence: Every service must set a benchmark

Leadership: Understand the value of leading by example

Innovation: Always exploring, never complacent

Teamwork: Rubbing shoulders to achieve a single goal

Philanthropy: There's life beyond business

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USAFlatworld Solutions Inc.

116 Village Blvd,

Suite 200, Princeton,

NJ 08540.

INDIAFlatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road,

Dodda Banaswadi,

Bangalore - 560 043

PHILIPPINESFlatworld Solutions Inc.

Lucita Building Lapu Lapu Cr.

Sobrecarey Street,

Davao City 8000

UKFlatworld Solutions Ltd.

Batchworth House, Batchworth Place,

Church Street, Rickmansworth

Herts, WD3 1JE

Let’s discuss possibilities!