Words That Negatively Influence You and Others

(How to Change to Become Resilient)

WORDS

Zaheen NanjiFlex Your Attitude™, Embrace Change & Bounce Back.

www.zaheennanji.com #resiliencereflex

NEEDYou only need air, water and shelter

Makes one feel less in control and almost powerlessSubstitute with It’s time to

For example:

I need this opportunity It’s time to get the right opportunity

vs.

Zaheen NanjiFlex Your Attitude™, Embrace Change & Bounce Back.

www.zaheennanji.com #resiliencereflex

TRYThe subconscious mind will provide least effort when we use

this word

Substitute with I’ll do it or give it a go

The subconscious mind knows that the doubt is gone.

Zaheen NanjiFlex Your Attitude™, Embrace Change & Bounce Back.

www.zaheennanji.com #resiliencereflex

SHOULDIt boxes you in and limits you

Substitute with Could or Would

It opens up room for choices, for example:

I should be able to do this I could do thisvs.

Zaheen NanjiFlex Your Attitude™, Embrace Change & Bounce Back.

www.zaheennanji.com #resiliencereflex

WHYMost times the answer is: “I don’t know” and starting a question with a ‘why’ also gets the other person into

defense-mode.

Substitute with what, when, who and how

Why do you do this? What makes you want to do that?

vs.

Zaheen NanjiFlex Your Attitude™, Embrace Change & Bounce Back.

www.zaheennanji.com #resiliencereflex

BUTHuman brain only hears what comes after the ‘but’ and not what comes before it. Place the weakness before the ‘but’

and point out the strengths after the ‘but’.

For example:

I know the cost to run this project has gone beyond the budget allocated to it (weakness), but you will notice that it will significantly reduce the maintenance costs that we are

incurring now (strength)

Zaheen is a resilience champion and she helps her clients and audiences build

their resilience muscle so they can easily embrace change and bounce back using her

3-step system.

Find out more at Zaheennanji.com