FIVE WAYS OUTCOME-BASED SERVICES ENABLE OPERATIONAL EXCELLENCE.

CONTENT

MANUFACTURERS ARE UNDER GROWING PRESSURE TO MINIMIZE RISK, REDUCE TOTAL OWNERSHIP COST, AND IMPROVE CONTROL SYSTEM EFFICIENCY AND PERFORMANCE.Honeywell has transformed automation support for the digital age. With our outcome-based Assurance 360 services, manufacturers no longer worry about maintenance, support and updates for control systems. The program provides agreed service levels and takes a strategic view to minimize asset ownership costs, guarantee performance and improve business results.As part of Assurance 360, Honeywell’s global support center provides experts to monitor control system health and make performance recommendations utilizing the latest cloud-based predictive analytics.

INTRODUCTION

Plant managers must continuously improve operations while finding ways to proactively manage automation assets. This means ensuring installed solutions are operating safely, in a secure manner, and that production and business goals are met.

DEMANDS ONINDUSTRIAL PLANTS.

REDUCE OPERATIONAL EXPENSES (OPEX)

LOWER CAPITAL EXPENSES (CAPEX)

IMPROVE MARKET COMPETITIVENESS

REPLACE LOST WORKER COMPETENCY

OPTIMIZE ASSET PERFORMANCE

INCREASE OVERALL EQUIPMENT EFFECTIVENESS (OEE)

A growing number of plant owners are moving beyond traditional approaches to automation support and partnering with Honeywell to achieve continual and optimal performance of their control systems.

HOW TO OPTIMIZE YOUR OPERATIONS.

Assurance 360 can help focus on sustaining long-term control performance, Honeywell Assurance 360 cooperative service agreements deliver significant economic benefits throughout industrial operations.

— Continuous improvement aligned with business goals

— Enhanced operator effectiveness

— Reduced total cost of ownership

— Flexible, outcome-based service levels

— Current technology to sustain operations

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Peter Smit, Head of Process Control at Refining NZ, Northland, New Zealand

NEGOTIATING A STRATEGIC PARTNERING CONTRACT SHOULD BE DONE DIFFERENTLY THAN A NORMAL MANAGED SERVICE CONTRACT. ASSURANCE 360 HAS HELPED REFINING NZ LEADERSHIP CHANGE THE THOUGHT PROCESSES, WITH GREATER FOCUS ON OUTCOMES. ”

Assurance 360’s outcome-based deliverables ensure continuous improvement aligned with a predictable control system support cost structure and the certainty of guaranteed service outcomes.

Honeywell can help customers improve uptime and productivity by as much as 40 percent, cut production waste by up to 30 percent, and reduce total cost of ownership by up to 20 percent. In terms of security, our remote managed security services team performs control system audits to identify cyber vulnerabilities and helps mitigate threats to automation assets.

Though continuous improvement is not a new concept, there is a growing requirement for manufacturing companies to improve their business, processes, and ways of working to drive productivity and profitability.

ENSURE CONTINUOUS IMPROVEMENT. “

Cobus van Dyk, Senior Engineer, Critical Control Information Infrastructure Lead, Sasol, Secunda, South Africa

PEOPLE CONSIDERING ASSURANCE 360 NEED TO DETERMINE WHAT THE BUSINESS NEEDS. EVERY BUSINESS IS DIFFERENT. IF YOU GO INTO THIS PARTNERSHIP WITH A COMMITMENT TO GET TO A SUCCESSFUL OUTCOME, YOU CAN ATTAIN IT WITH THE RIGHT PARTNER. ”

ENHANCE CONTROL PERFORMANCE.

With the complexities of modern process plants, operators want to see information in near real-time for an immediate overview of the health and performance of their automation systems.

Assurance 360 dashboards provide a single view of contract key performance indicators (KPIs), such as response time, incident reductions, and the performance of servers and controllers.

Premium Assurance 360 customers can utilize the new System Performance Analyzer (SPA) tool to continuously monitor control applications and capacity functions to provide early warnings of potential issues. They gain insights to help minimize the frequency and impact of any degraded performance.

ASSURANCE 360 IS OFFERING LUNDIN FULL SUPPORT FOR THE EDVARD GRIEG PROJECT IMPROVING SYSTEM AND BUSINESS PERFORMANCE.

In an increasingly competitive business environment, manufacturers must maximize their return on automation investments, and keep plant systems and field equipment running at peak performance.

EXPAND THE ASSET LIFECYCLE.

By providing ongoing asset lifecycle management, Assurance 360 provides customers with a fully optimized control system so they can focus on operational improvements while delivering better business results.

Assurance 360 assessments have identified up to 20% cost savings by extending assets’ useful lifetime, reducing the need for third-party services, or minimizing staffing from previous levels.

As Baby Boomers reach retirement, the industrial sector is facing a skills dilemma. Finding and training younger talent to replace experienced employees is become increasingly difficult.

EMPOWER QUALIFIED RESOURCES.

Honeywell recognizes that the loss of seasoned workers coupled with reduced budgets, higher targets and new technologies are requiring industrial organizations to think differently and pivot seamlessly – all while balancing risk.

With Assurance 360’s flexible contract options, Honeywell can carry out complete on-site technical service delivery, augment an in-house workforce and competencies, or provide remote surveillance and support.

Companies often resist modernizing their automation strategy due to the amount they have invested in legacy systems. However, there are ways to extend existing technology without starting from scratch.

EXTEND TECHNOLOGY INVESTMENTS.

Assurance 360 helps plants safely maintain their installed control assets. For example, its technology road-mapping feature optimizes refresh schedules to decrease cost, accommodate operational constraints and ensure long-term supportability.

Honeywell’s Integrated Automation Assessment provides a report on the system configuration based on proven best practices, a summary of security performance, an analysis of supported hardware and software revisions, and, finally, a synopsis on overall asset performance.

RELY ON HONEYWELL. Count on Honeywell for comprehensive support across

the industrial enterprise. We are a trusted resource for diagnostic system monitoring, automated incident management, technical assistance, parts management, site-based support, and ongoing system upgrades.

The Right Service Partner

–  Automation and control portfolio supplied to customers worldwide and backed by more than 100 years of experience

–  Global network of programs delivering centralized and local technical support, development engineering and delivery capabilities

–  Complete suite of products providing information useful to the field up to the boardroom

–  More than 6,000 engineering, maintenance and software support experts around the globe

THE FUTURE IS WHAT WE MAKE IT.

Copyright © 2019 Honeywell International Inc.

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