v O l u M e 3 / i s s u e 2 / Fa l l / w i N t e r 2 0 1 0

Fisk HOustON BuilDs Future site OF MiraCles

r e G i O N a l D i v i s i O N O F F i C e s

Houston (est 1913)

111 T.C. Jester Blvd. (77007) P. O. Box 4417 (77210-4417) (713) 868-6111 (713) 868-5503 fax

Dallas (est 1956)

1617 W. Crosby Road Suite 120 Carrollton, Texas 75006 (972) 466-0900 (972) 466-3988 fax

las vegas (est 1989)

3451 West Martin Ave Suite C Las Vegas, Nevada 89118 (702) 435-5053 (702) 435-2127 fax

Miami (est 1997)

10125 NW 116th Way, #14 Medley, Florida 33178 (305) 884-5311 (305) 884-2192 fax

New Orleans (est 1969)

181 James Drive West St. Rose, LA 70087 (504) 889-0811 (504) 833-4045 fax

New York (est 2004)

341 W 38th Street, 8th Floor New York, NY 10018 (212) 823-9400 (212) 823-9401 fax

san antonio (est 1969)

8964 Broadway P.O. Box 17155 San Antonio, Texas 78217 (210) 828-3325 (210) 828-6434 fax

austin (est 2007)

2013 Centimeter Circle Suite B Austin, Texas 78758 512-491-4100 512-833-6685 fax

texas CHilDreN’s HOspital MaterNitY CeNter

Fisk Currents

visit Our weBsite www.fiskcorp.com

Fisk employees were proud to be present at the Texas Children’s Hos-pital Maternity Center “Topping Out” celebration held on June 3rd, 2010.

The Maternity Center is the largest of the new projects that make up Texas Children’s Hospi-tal’s Vision 2010 program that started in 2006 with the Feigin Center expansion (also a Fisk project). In response to a rise in high-risk births in the region and nation, Texas Children’s Hos-pital made the decision to expand into maternity care for high risk births. The new hospital, in collaboration with Texas Medical Center part-ners, will provide unparalleled pediatric care to unborn children and newborns with advanced care needs, complementing services in fetal surgery, fetal cardiology, and genetics, as well as the New Born Center. Texas Children’s Hospital currently oper-ates the world’s largest Level 3 Neonatal Unit and has long been a leader in fetal surgery. Ar-eas of expertise include reproductive endocri-nology, infertility, fetal surgery, fetal cardiology, and neonatology. When completed, the new Maternity Cen-ter will include 790,000 sq. ft. in 15 floors and house 90 patient beds. Five thousand births per year are predicted when the Center is fully op-erational. According to Texas Children’s, “The new Maternity Center building has been designed as an environment in which caregivers can do their best work and in which patients will feel com-forted. The building itself is based on the lat-est concepts of evidence-based design, which recognizes the environment as a vital part of therapeutic treatment, helping to promote over-

all health and well being. In a beautiful, sooth-ing setting, and equipped with the very latest in technology, the Maternity Center at Texas Chil-dren’s Hospital will be the health care facility of choice for expectant Houston families.” A sweeping circular sky bridge will con-nect the new building with the West Tower and Clinical Care Center. Four levels of underground parking will be built to allow parking for 1,000 vehicles. The bottom floor represents the deep-est structure placed in Houston. The Fisk team has made extensive use of 3-D Building Information Modeling Systems (BIM) in conjunction with extensive prefabrica-tion to enhance the schedule and minimize restrictions of construction space inherent with a high-density, high traffic area construction site. Fisk is a part of the construction team led by Charles Kuban of Bellows Construction Cor-poration. Total cost of the project is $575 million. Completion is scheduled for winter 2011.

Take care of your customers and your customers will take care of you goes without saying, and is a long-standing cliché in every business in-

volving service. That said, of even more signifi-cance and concern is the converse, Don’t take care of your customers and someone else will. Quality customer service has been a hallmark trait of Fisk, a differentiator from the pack so to speak for years, but now more than ever before it is absolutely imperative that all of us keep it at the forefront of all our customer interactions. Budgeting, bidding and building can always benefit from a customer care tune-up. There is nothing like a recession to bring about the best in customer service, as competi-tor companies go to new heights in seeking out quality customers and quality projects. Although Fisk has always prided itself on its exceptional handling of the “customer experience” – what was exceptional yesterday is not good enough for today. We need to realize that our customers old

and new all have choices and that if we don’t satisfy their needs there are others out there standing in line to take our place. Equally im-portant, we need to realize that our customers are made up of people and we need to make absolutely sure we understand and are attentive to what their needs are and not necessarily to what we think their needs should be. We are hired for our great work, but we are re-hired for providing that work in a way that makes the lives of those people easier, better and solves their problems. There are many ways to govern our behavior within the parameters of our contracts. Although volumes have been written about the “customer ex-perience,” there are a few basic “do’s” that I consider essential to any well-run, service-related organization. First and foremost, we must always re-member that the customers are our bosses; they are very important. They need to be lis-tened to, communicated with and given timely feedback. We need to identify and anticipate their needs. Second, we need to appreciate the

power of “Yes.” As long as requests are reason-able, we need to say yes and figure out how to do it. And if we say yes, make sure we do it. Third, we need to give our customers what they want first and then give them what they need. Look for ways to make doing business with

Fisk easy. Fourth, there should be no surprises about costs, schedules, materials or man-power. Fifth, deal with problems head on; know how to apologize. Don’t get caught up in being right if the only advantage or purpose is to prove someone else wrong. We are always smarter working together as a team. Sixth, the old standby – make sure to un-der-promise and over-deliver. It’s okay not to know something, but it’s not okay not to find out the

answer. Take the extra step. And finally, make the “customer experience” an integral part of every job, not just an add-on or an after thought. With that, enjoy what is left of those wonderful days of Fall and I will see you all in the Spring.

a MessaGe FrOM keN

Fisk HOustON arrives aHeaD OF sCHeDule at HOBBY airpOrt F

isk Houston is nearing completion of the work package known by the Houston Airport System as Project 417F. The project has two phases.

Phase One, completed in 2008, included ex-pansion of the Central Concourse with the ad-dition of six gates, construction of airport opera-tions offices, an employee rest area, passenger holding rooms and concession areas. The project team lead by Clark Construction Group finished Phase One over ten weeks ahead of schedule thus allowing airline employees and vendors to relocate 76 days ahead of schedule. Phase Two is scheduled to complete in the fall of 2011. It includes improvements to the Main Terminal Building with renovation of the East Terminal to provide new ticketing and facilities for airlines other than Southwest Airlines, im-proved baggage handling, baggage services offices for Southwest Airlines, and accessibility improvements required by Americans With Dis-abilities Act guidelines. Total project construc-tion cost is $156.65 million. Hobby Airport has been in operation for over 60 years and serves over 8 million passengers per year. The airport will remain open during the entire project.HOBBY airpOrt, HOustON, texas

keN OrlOwski President & CEO

Fisk New OrleaNs GOiNG “BiG” iN BatON rOuGe

Woman’s Hospital has suffered from growing pains for some time. The lack of space and functionality threatened its

ability to provide the care needed due to growth of the Baton Rouge population. To meet this demand, the Hospital Board ap-proved construction of an 840,000 sq. ft. hospital complex on the new 85-acre cam-

pus five miles away from the existing campus located at the corner of Airline Highway and Pecue Lane. With proximity to the Baton Rouge Loui-siana “Medical Corridor,” the new complex will create a new campus that will be aes-thetically pleasing, technologically advanced, focused on exceptional patient care, and be 26% larger than the existing campus.

Project Location Scope Description

Benson tower New Orleans, LA 236,000 Sq. Ft. New Tenant Build Out

Gold leaf MOB New Orleans, LA 100,000 Sq. Ft. Medical Office Building

lsu Business school Complex Baton Rouge, LA 222,000 Sq. Ft. Class Rooms and Adminstration Building

eMC saN refresh Austin, TX 100,000 Sq. Ft. OM4 Fiber Upgrade

Morgan stanley Richardson, TX 40,000 Sq. Ft. New Data Center

NYC CityNet Manhattan, NY Multiple Buildings Comms Rooms Power Upgrades

CCMC MOB/south Garage Fort Worth, TX 270,000 Sq. Ft. New Medical Office Building and Ambulatory Surgical Center

lackland aFB BraC iOC San Antonio, TX 51,600 Sq. Ft. NEED DATA HERE

san antonio international airport San Antonio, TX 340,000 Sq. Ft. Data Buildout

Hess tower Houston, TX 840,000 Sq. Ft. Data and Electrical Buildout

lone star College Houston, TX 250.000 Sq. Ft. Data Buildout

asia House Houston, TX 50,000 Sq. Ft. Museum and Performance Hall

Memorial Hermann Memorial City Houston, TX 50,000 Sq. Ft. Emergency System Hardening Project

academy sports & Outdoors Houston, TX 950,000 Sq. Ft. DC Fire Alarm System Replacement

Flamingo - Genator Las Vegas, NV Added Generator & UPS F & I Gen set and UPS

st. rose Hospital Las Vegas, NV 15,000 Sq. Ft. Electrical Hospital Remodel

Mandalay Bay - wireless Das Las Vegas, NV DAS System Adds/Upgrades Upgrades Mandalay Tower and Podium

switch Data Center - MGM Las Vegas, NV Data Center Low Voltage New Low Voltage Additions

The construction management team of JE Dunn Construction Group, Milton J. Wo-mak, Inc., and Arkel Constructors selected Fisk’s New Orleans team to provide precon-struction and design-assist services and electrical installation work for this important and challenging endeavor to create a state-of-the-art hospital facility. The 85-acre site will consist of a five-story hospital building (approximately 500,000 sq. ft.), a two-story support services building (approximately 69,000 sq. ft.), a two-story central energy plant building (approximately 24,000 sq. ft.) and a five-story medical office building (ap-proximately 250,000 sq. ft.). Extensive use of 3-D Building Informa-tion Modeling Systems (BIM) have been an integral component in the development and coordination of construction drawings and accurate pricing. Use of extensive prefabri-cation techniques within common areas and patient rooms, along with Fisk’s extensive experience in hospital work will play an im-portant role in project planning and construc-tion. The $350 million project is scheduled for completion in March 2012.

reCeNtlY awarDeD jOBs iNCluDe...

Fisk serves clients throughout the United States in several major market sectors including: healthcare, commercial, industrial, hospitality & gaming, sports & entertainment, data service, religious, educational and governmental. Proud of its past and excited about

its future, Fisk is constantly seeking new opportunities to build projects as well as relationships that will withstand the test of time. Following is a sample of some of the projects recently awarded to Fisk.

wOMeN’s HOspital, BatON rOuGe, laPhoto courtesy of Aerophoto

Fisk Dallas has been selected to continue with the Linbeck Group’s construction team on the new Cook Children’s Medical Center Medical

Office Building Phase II. The new project is a 270,000 sq. ft. building built concurrently with the new North Hospital Tower Fisk presently has under contract. In addition to the MOB, and the North Tower, Fisk was awarded the

242,000 sq. ft. vertical expansion of the South Garage at Cook Children’s Medical Center. The new MOB connects to the soon-to-be-completed North Tower building – providing easy access to the entire campus. The MOB basement will contain an Ambulatory Surgical Center with six operating rooms, radiology, ul-trasound, MRI, and recovery areas. The remain-ing five floors will house clinics for Nephrology,

Infectious Disease, Gastroenterology, Endo-crinology, Pulmonary and Hematology. Project completion is scheduled for December 2011. As with the North Tower project, the Lin-beck Group will serve as the team leader in an integrated project delivery along with FKP Ar-chitects, Smith Seckman Reid Engineers, Fisk and others. The project will take advantage of a complete 3D/CAD coordination model using REVIT and NAVISWORKS software programs to mitigate conflicts and deliver an interactive facility maintenance management tool contain-ing a state of the art Building Information Model (BIM). All work on the project is being coordi-nated weekly by the multi-discipline construc-tion team using “clash” software to minimize field installation problems. After completion of the project, the facility group at Cooks Children’s Medical Center will be able to effectively man-age maintenance and future modifications to the facility with the convenience of consolidated and accurate information afforded by the BIM model software and record documents.

Fisk Dallas aDDs tO its CONstruCtiON pOrtFOliO at COOk CHilDreN’s MeDiCal CaMpus

The San Antonio International Air-port has played a major role in the growth of the storied city of San Antonio. From its beginning

in 1941, the airport system has kept up with the growth of the city from a mission town to the seventh largest city in the United States. The airport handles more than eight million passengers per year. The most recent addi-tions to the airport include expansions within

and around the airport to provide space needed for travelers, including upgrading the road-ways to and from the airport, expanding parking garages and building a new terminal to re-place the 1953 era Terminal 2. This project is the single-largest Capital Improvement project for the City of San Antonio and includes almost 300,000 sq. ft. of new terminal space, renova-tion of existing terminal space in excess of 40,000 sq. ft., over 9,000 linear sq. ft. of baggage handling systems and a new Central Utility Plant. This monumental effort has a total project cost of an estimated $200 million. The new terminal is scheduled to open November 2010. Fisk Technology in San Antonio was awarded a contract from the Clark/Byrne joint ven-ture to provide the lion’s share of the low voltage systems for the Airport Expansion. The sys-tems included Telecomm and Data, Security, MATV, DAS, Master Clock, LAN, VOIP, Paging, Cable Management, MUFID’s and Audio/Visual. Fisk Electric and Fisk Security also played vital roles in the success of this project.

saN aNtONiO iNterNatiONal airpOrt

COOk CHilDreN’s MeDiCal CeNter M.O.B., Dallas, texas

Fisk DivisiONs FlY tOGetHer at saN aNtONiO iNterNatiONal airpOrt

Last spring, Fisk Technologies/Las Vegas expanded service offerings to include turnkey Audio Visual ser-vices. For years, Fisk Technologies

enjoyed significant success installing some of the largest AV installations in the Las Vegas market. Now we have expanded our AV group offerings to include design, equipment sales, and programming. We have established direct manufacturer relationships with top name in-dustry providers, including JBL, Crown ampli-fiers, Crestron, and Magenta Research. These manufacturers support Fisk’s capability to provide these services on a national basis. Fisk interviews with existing and poten-tial customers confirmed an enthusiastic need for integration of services into a single-source provider. The previous project model for large Audio Visual projects in Las Vegas involved an AV Integration company subcontracting field work to local union shops. Fisk Technologies evolved into the “go to” installation company many of the AV integration companies used, says Jason White, Fisk Technologies Las Ve-gas Audio Visual Manager. “We are breaking the mold in having all of the products and services previously offered by AV integrators now under one roof. Our customers now have

one agreement, one contact person, and one point of responsibility. We are now a true One Stop Shop.” In conjunction with our electrical group, Fisk recently completed one of the largest Audio Visual projects in the world, MGM/Mi-rage’s newest property, City Center. Fisk in-stalled millions of feet of audio, speaker, video and fiber optic cable – along with hundreds of fully-loaded AV racks, projectors, displays, thousands of speakers, and various control

devices. One particular AV head-end room lo-cated within City Center is already the talk of the Las Vegas AV community. This 120 ft. by 15 ft. room contains eighty equipment racks with over 1,200 two-inch EMT, AV conduits – each filled with an average of forty, 300 ft. AV cables, with a combined total length of 2,717 miles! This expertise is available through all Fisk regional offices and can be coordinated through Jason White in our Las Vegas office.

Fisk las veGas puts ON a sHOw

Miami International Airport has witnessed considerable growth in the past few years. Fisk is proud to have a major role in

the expansion and renovations involved. Phase I of the North Terminal included a 290,000 sq. ft. expansion. Nicknamed the “Front Door,” the new terminal for American Airlines’ service to Latin America and the Caribbean includes new areas for 14 curbside check-in positions, 58 ticket agent positions, 66 self-service terminals and two new security check points that provide access to the North Terminals’ new gates. In addition to the new check-in areas and secu-rity check points, twenty-one new restaurants and retail specialty stores were added. Phase I opened for business on November 9, 2009. Phase II of the North Terminal renova-tions includes 25 new or renovated passenger gates, a reopened Concourse A, American Eagle’s new Regional Commuter facility, a mile-

MGM/MiraGe’s CitY CeNter, las veGas, NevaDa

MiaMi iNterNatiONal airpOrt

Fisk MiaMi Makes CONNeCtiONs ON tiMelong 4-station People Mover system, capable of transporting 9,000 passengers per hour, and a state of the art baggage screening system capable of screening and transporting 8,400 bags per hour. Phase 2 opened for business in August of 2010. The entire North Terminal is capable of serving 3,600 international passengers per hour with a 72-lane federal inspection area and an 8-lane re-check inspection area for passen-gers connecting between international flights. These remaining areas are scheduled for com-pletion in March of 2011. Fisk Miami is the Electrical Contractor for this project which also serves as a connection (A-B Infill) between the A and B Concourses. The total project encompasses 925,000 sq. ft. Fisk provided electrical work, Card Access con-duit and wiring, CCTV conduit and wiring, Fire Alarm Systems, Building Management System conduit and wiring, and the PDS system. Over

100,000 feet of four-inch conduit and two miles of electrical duct-bank were installed as a part of Fisk’s contract.

For suggestions, comments or questions about the newsletter, please send your correspondence to editor@fiskcorp.com. If you have a story idea – we would love to hear from you as well.

Important Contact Numbers

Human Resource Department

Darcy Kazanecki Office Number: 713-865-9477 Fax Number: 713-865-9479

ON HaND tO aCCept tHe reCOGNitiON awarD FOr Fisk were (seCOND-rOw, leFt tO riGHt) larrY MCtaGue, jaMes MuHl (COrpOrate saFetY OFFiCer), GreG tHOMas, Barrett MCMurtreY. (First-rOw, leFt tO riGHt) jOe tHOMas, rex MartiN, BarrY OlsON, DeNise Dewitt aND DarCY kazaNeCki.

Fisk saN aNtONiO reCOGNizeD as a saFetY leaDer BY its peers

Fisk HOustON “staNDs-DOwN” FOr saFetYFisk suppOrts eMplOYees wHO serve Our MilitarY

Fisk uNDerstaNDs tHe iMpOrtaNCe OF COMMuNitY aND NatiONal serviCe. iN FaCt, tHere are MaNY Fisk eMplOYees iN saN aNtONiO wHO alsO serve as reservists. we’re prOuD tO Give tHese DeDiCateD iNDiviDuals tHe requireD tiMe-OFF tO serve. Fisk was NOMiNateD BY Our eMplOYees FOr tHis prestiGiOus HONOr.

Each year chapters of The Associated General Contractors of America ask their members to join with members

of other chapters across the nation to show their commitment to safety by participating in local “Safety Stand-Downs.” Participating companies are asked to “stand-down” their projects in a unified effort to focus their attention on safety and its importance…especially in the workplace. During the “stand-down” work is suspended for an hour while workers are re-educated on the importance of safety. This year on May 5th Fisk Houston was proud to show its continuing commitment to safety by joining 5,500 area construction workers on more than 200 local jobsites in the annual AGC Houston Chapter “Safety Stand Down.”

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