Contact: 0345 3000 406 or customerservices@fish4.co.uk

Jobseeker TemplateFull nameAddressPhone NumberEmail AddressDon’t include date of birth, marital status, children, national insurance number, gender or any other personal data that is unrelated to your ability to do the job.Personal profile

Brief overview of your career history, areas of expertise, key skills and type of roles you are seeking.

Your personal summary is the ‘hook’ to encourage the recruiter to continue reading so make sure it

includes the right keywords (skills, experience, qualifications etc.).

Example

An articulate and self-motivated customer service professional with three years’ experience in

banking and financial services sectors. Demonstrable skills in telephone handling and online

customer service. An adaptable and dependable team player with a proven track record of

service excellence, winning ‘Outstanding Service Award in Q3 2011 and Q1 2012.

Core skills

Ensure they are relevant to jobs you are applying for. Look at job descriptions and list the skills you have

that match.

Example

Shorthand and touch typing (60 wpm)

Excellent customer service skills

Staff management: teams up to 20 staff

IT skills: Microsoft Office: Word, Excel, PowerPoint

Language skills: Bi-lingual in English and Spanish

Employment History

Should read as a chronological flow with gaps accounted for. Start with most recent job and scale back

the information you provide for each job the further back you go – employers are most interested in your

most recent work experience.

Job title, company, dates (MM/YY – MM/YY) 

Responsibilities - List key responsibilities as bullet points to make it easier to read; make sure they are

relevant to the job you’re applying for.

Contact: 0345 3000 406 or customerservices@fish4.co.uk

Key achievements- List 3-4 bullet points outlining key achievements such as revenue generated, cost

savings, awards, promotions etc.

Example

Senior Customer Service Advisor, Goliath National Bank, Jan 2011 – present

Responsibilities include

·         Managing customer interactions using the CRM database

·         Responding to and triaging customer calls

·         Providing pre and after sales support to customers by phone

·         Training new customer service advisors

·         Promoting customer service best practice throughout the team

Key achievements

·         Achieved on average 115% call targets

·         Awarded employee of the month, January 2012

·         Promoted to Senior Customer Service Advisor after 6 months

Repeat this layout for all jobs you’ve had in last 10 years (unless prior roles highly relevant).

Education & Qualifications

Remove dates if education and qualifications received more than 20 years ago.

 Example

·         BA (Hons) English, Grade 2:1, Northampton University

·         NVQ Level 2 in Engineering Maintenance, Highbridge College

·         GCSEs: 8 grades A-C, Wimbledon High School

References available on request 

Don’t include names and contact details on a CV. Always seek permission from a reference before

passing their details on to a recruiter or potential employer