Storm Water ServicesCharlotte-Mecklenburg

Fiscal Year 2018 Annual Report

About Us

DivisionManager

Assistant DivisionManager

Leadership Team(front row)

Stewart EdwardsKruti Desai

Matthew GustisMarc Recktenwald

(back row)Kate LabadorfJoe Hecksher

Daryl HammockSusan Tolan

Celebrating 25 years of serving and enhancing our community, Charlotte-Mecklenburg Storm Water Services manages and constructs projects to drain stormwater runoff safely and ensure runoff is as clean as possible.

AdministrativeProgram

Accounting

Billing Support

Budget

PublicInformation

Technology

ConstructionProgram

Contractor Management

ProjectInspections

Safety Training

Design Program

In-houseProject Design & Management

Pipe Video

Right of Way Abandonment/

Annexation

EngineeringProgram

Consultant Project Design & Management

Pond Inspections

Public Meetings

Strategic*Planning

3-1-1 Coordination

Asset Management

Citizen Investigations

Drainage System Inventory

Water QualityProgram

Clean Water Act Enforcement

MitigationBanking

Public Education

Watershed Restoration

*FY19

Infrastructure

Surface Waters Improving and protecting surface water quality are required elements of effective stormwater management under the Clean Water Act.

Designing and constructing projects requires work on thousands of feet of drainage system often throughout a neighborhood.

Street MaintenanceInspection Customer Response

Design

Project Management

Asset Management/Inventory Certified ArboristConstruction

Surface Water MonitoringPost-Construction Management Municipal Pollution Reduction Industrial Facilities Evaluation

Education and Outreach Watershed Restoration Illicit Discharge Detection Stormwater Treatment

Total rainfall (inches)29 - 34

34.01 - 37

37.01 - 39

39.01 - 41.84

Legend

City Limit

Major Streets

Resources

3c - Clean Water Act compliance, public education and collaboration

4c - Technical expenses (such as GIS, utility locating and spatial data)

4c - Daily maintenance activities (such as removing debris from storm drains)

For each dollar Storm Water Services collected in Fiscal Year 2018...

5c - Overhead expenses(such as insurance, rent and training)

1c - Monthly payroll for Storm Water Services employees

Rainfall

Legend

< 34.034.1 - 37.037.1 - 39.039.1 - 41.8

Total rainfall (inches)

Major StreetsCity Boundary

Investing $0.83 of every dollar collected to drain stormwater runoff safely to streams and ensure runoff is as clean as possible.

Averaging 36 inches of rainfall during fiscal year 2018.

63c - Capital improvements (storm drainage improvement and water quality enhancement projects)

20c - Debt service for capital improvement revenue bonds

Storm Water Services Stats

$58 Minvested in projects

2,340citizen requests

received

6,200miles of pipes

& open streams

184projects

completed

477projects

managed

100,000 existing storm drains

26,737feet of pipe installed

6.30.18

7.01.17

1,544pollutant control

measures inspected

Charlotte has more than

&

25,477feet of stream

improvement in construction

EducationFlood Preparedness: Know your flood risks; Never walk in floodwater; Turn Around, Don’t Drown

Pollution Prevention: Storm drains lead directly to our streams; Scoop the Poop; Maintain your drain

Volunteer: Big Spring Clean; Storm Drain Marking; Second Saturday Stream Clean-ups

Awards2018 Stormwater Management Green Infrastructure Award Winner Medium/Large Population Briar Creek/Chantilly Water Quality Improvement and Stream Restoration Project by the National Association of Flood and Stormwater Management Agencies

2018 City of Charlotte GOVies Award Winner - Innovation Watershed Improvement and Permitting Team for acquiring the only US Army Corps of Engineers Regional General Permit issued to a municipality in North Carolina, reducing permit review time and costs.

2018 City of Charlotte GOVies Awards 33 Storm Water Services employees nominated

What are Storm Water Services fees used for in our community?

Repairing storm drainage infrastructure Reducing flood risks Improving surface water quality

What is considered impervious area?

Impervious surfaces are hard surfaces that do not allow rain to absorb into the ground.

What is not counted as impervious area?

Areas covered with grass, trees, gardens and gravel are not included when measuring impervious surface area.

How is the size of impervious area on my parcel determined?

Impervious surfaces are identified and measured using aerial photography for each parcel in Mecklenburg County. You can view your impervious area by visiting the GeoPortal website at mcmap.org/geoportal/ then click on Impervious Surface in the menu.

When should I call 311?

Report flooding Report stormwater pollution problems Report blockage of storm drain or creek Find flood zone information Inquire about your fee/bill

August 2018 30320-I-0338August 2018 30320-I-0338August 2018 30320-I-0338

For more information visit:StormWater.CharMeck.org

For more information visit:StormWater.CharMeck.org

or call 311

UNDERSTANDINGYour Storm Water Fee

Fiscal Year 2019

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frequently asked

QUESTIONS

3,200citizens reached in 29

community events

9,700project updates

1.3Mutility bills inserts

6.3M peoplereached with TV

3,000volunteers

108,350pageviews @

StormWater.CharMeck.org

StormWater.CharM eck .org6 0 0 E a s t Fo u r t h S t r e e t C h a r l o t t e , N C 2 8 2 0 2