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firstpoint staff posterfirstpoint have created a useful reference poster for staff, highlighting the key issues you might direct a student to firstpoint for. It was created with the idea of supporting Academic colleagues and Professional Services staff interacting with students for pastoral needs that may fall outside their usual skills and experience.The poster provides a quick reference guide to see the support available to students via firstpoint, broken down into themes of Student Support, Course Issues, Documentation, Accommodation and Money/Finance.The poster also includes 'Quick Tips', highlighting some key areas that a member of staff will be able to discuss or signpost a student to, without the need for a visit to firstpoint. We understand that some enquiries can be less straight forward than others, so the website, firstpoint blog, social media and contact information have all been included, to ensure you and your colleagues can assist your students to access the services in the best way

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possible.You can collect a copy of the poster from your ASU or from firstpoint in either an A3 or A4 format.

firstpoint blogYou'll probably be aware of the firstpoint webpages, but did you know there is also a firstpoint blog?The blog can be accessed directly from the MyDay page or via the weblink: https://firstpoint.blog/ Throughout the year, firstpoint uses the blog to provide relevant and timely updates covering a wide range of topics to inform and advise students. For example, we might post how to access disabilityand dyslexia support and assessments, invite students and staff to join the choir or explain how to work out degree classifications - the topics are as diverse as our student population!Every Monday we post "firstpoint fives" offering top tips on subjects such as making the most of your time while at university, where to access study support, working through the challenges of communal living and how students can look after themselves during exams and assessments. We try to make each post relevant and helpful, according to what's going on at the time.Students and staff can sign up to follow the blog and receive regular updates - you won't be

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overwhelmed with posts and all the information isup to date.If you have an event to advertise or an upcoming promotion, we would welcome your contributions and we can help you to spread the word. Please contact us on firstpointsocialmedia@worc.ac.uk

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