First Remote Deposit System Update

On Saturday, 6/22/2013, First Financials’ First Remote Deposit software is being updated. The update

includes improvements to security features. As a result, a small number of users may encounter web

browser messages indicating that their web browser requires download and installation of a few updated

browser ActiveX Add-ons (browser utility programs) for the updated system software to properly function.

This occurs if the web browser setting for ActiveX control installation is not enabled.

The installations take just a few minutes. The messages and installation steps are described below.

ActiveX Control Failed to Load Messages When launching the First Remote website after the system update and trying to make a deposit or print,

you may see the following message just beneath your Internet Explorer web browser toolbars:

The notification indicates that Internet Explorer requires the browser Add-on updates. There are three

ActiveX updates:

� Capture Control: enables capture function.

� CTI: controls scanner function.

� Print Control: enables print function.

Depending on your version of Internet Explorer, you will see a notice indicating that the website want to

run or install the add-on is needed. In IE 8, the message is atop the page:

In IE 9, the notification is on the bottom of the page:

2

Capture Control Active X Utility You may need to update this Add-on when first trying to make a deposit after the upgrade.

1. In IE8, click the “…website wants to run…” message and then click Run Add-on from the popup menu:

2. After the web site downloads the CaptureControlUtility.cab file, click the “…website wants to install…” message, then click Install This Add-on.

In IE 9, simply click Install:

3. In IE 8, click Retry to reload the web site.

4. You are then prompted to install the CaptureControlUtility.cab. Click Install.

3

CTI Control ActiveX Utility Next, the web site tries to install the CTI ActiveX Control Utility. Repeat the same steps as above for this

Add-on.

1. Click the “…website wants to install…” message and then click Run Add-on (IE 8). In IE 9, click

Install.

2. Click Retry in in IE 8 to refresh the page.

3. Click Install.

Print Control ActiveX Utility When first trying to print a report after the update, you may be prompted to download a Print Control

ActiveX file.

IE 8:

IE 9:

1. Click OK to clear the error message.

Follow the same steps as above to install the print Add-on:

2. Click the “…website wants to install…” message and then click Run Add-on (IE 8). In IE 9, click Install.

3. Click Retry in in IE 8 to refresh the page.

4. Click Install.