Moving from monologue to dialogue

How Capco are using chat to build their employer brand in

specialist markets

Jo Lee, Capco and Jodie Grove, Meet & Engage

Capco is a global business and technology consultancy dedicated to the

financial services industry. We focus on complex change, and excel at the

intersection of business and technology, and deliver distinctive solutions to help

our clients’ meet and overcome the challenges of today and tomorrow.

We consistently deliver these core tenets as part of our brand:

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We help our clients transform and advance their businesses, increase revenue, manage risk and regulatory change to ultimately

reduce costs and enhance control. We deliver unique mix of world-class technology and business support, and are passionate

about helping you transform and grow your business in an ever-evolving industry.

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CAPCO DIGITALAt Capco, we believe digital is driving a new way of doing business. Therefore, a holistic digital strategy

should be integrated into all organizational activities. To be successful, organizations need a clear digital

vision, a redefined operating model and an agile approach to delivering innovative solutions.

• Digital Strategy

• Customer-centric Experience Design

• Digital Wealth

• Digital Creation and Innovation

• Digital and API Banking

BUSINESS CHANGE AND COST TRANSFORMATIONUniquely, Capco combines deep industry expertise with an unmatched ability to execute transformative

business and operational change, and apply cost-takeout strategies, through innovative methodologies

and delivery excellence.

• Strategic Advisory

• Business Growth Strategies

• Change Acceleration

• Intelligent Agile Design

• Strategic Cost Transformation

• Payment Strategy Transformation

• Core Banking Transformation

FINANCE, RISK AND COMPLIANCEFor banks, new regulations increase complexity and cost. Through guiding and implementing FRC

strategies operationally and harnessing new and emerging technologies for RegTech, Capco has built a

reputation of empowering clients to turn compliance into a competitive advantage.

• Financial Crime

• Regulatory Reporting

• Consolidated Audit Trail

• Finance and Risk Convergence

• CCAR / DFAST

• Cyber Risk

• Retirement DOL

EXAMPLES OF SOLUTION OFFERINGS

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• Data Science and Analytics

• Data Visualization

• Data Strategy and Transformation

• Data Supply Chain

DATA AND TECHNOLOGY SOLUTIONSCapco helps firms enable data-driven decision-making through the areas of machine learning, predictive

models, text analytics and classification, image recognition, language translation, and process

automation. With deep knowledge of the latest modeling and big data processes and technology trends,

Capco delivers best-in-class solutions to complex data and analytics endeavors.

TECHNOLOGY DELIVERYIn today’s ever-changing environment, your technology journey must be state-of-the-art and future-

looking. Our focus and deep expertise in financial services helps us create, build and deploy front-to-

back offerings, allowing us to provide end-to-end support to financial institutions seeking to rapidly

integrate innovation.

• Digital Architecture

• Digital Engineering

• Enterprise Payments

• Agile Transformation

• Systems Integration

EXAMPLES OF SOLUTION OFFERINGS

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WHAT IS MEET & ENGAGE?

Branded, moderated group, 121 and private group chat

DATA AND MEASUREMENT

CANDIDATE JOURNEY

One of the key items on the recruitment agenda in 2017 was to improve the candidate journey,

candidates want information at their finger tips, and Meet and Engage has enabled us to compete in a

busy market place and use technology to do this.

EMPLOYER BRAND

Capco is well known in the FS market for our established business areas, but with the growth and

strategic vison of the company we want to elevate the brand and give candidates more insight to get to

know us as a business and know our people.

ATTRACTION

The platform is a great way to attract candidates to learn more about Capco, giving them insight to the

way we work and the opportunity to speak to our people gaining insight into pour unique Culture.

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WHY MEET & ENGAGE?

We wanted to partner with Meet & Engage to help build our employer brand and transform the way we interact with our candidates both

current and future.

PASSIVE CANDIDATES

We introduced monthly sessions with our business leaders, giving passive candidates the opportunity to

engage with Capco and find out more about our business and strategic direction before they apply

formally on line.

CURRENT PIPELINE

We have introduced bi weekly Q&A sessions with all candidates who are in our current process. The live

chat is a creative way to give candidates the opportunity to ask recruiters questions about the process

and Capco over all.

INTERNALLY

We are currently piloting internal conversations to keel the business involved with “Partner Spotlights” .

Enabling our current employee community to stay in touch and meet our leadership team and voice their

opinions. Many of our consultants are based on client site so it’s a great way to keep in touch.

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HOW WE USE MEET & ENGAGE

Technology and innovation is key for Capco and we wanted to ensure the platform we use was easy and interactive, and we good use with candidates and

internally.

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HOW HAS MEET & ENGAGE IMPROVED THE PROCESS?

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Candidates are engaged throughout the process

Net promoter scores have improve to a score of +79, with candidates giving positive feedback

participating in the live chats

Great awareness of Capco Brand and the areas in which we work

Candidates gaining insight to Capco Culture

Current employees given the opportunity to voice their opinions and keep in touch

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