fine tuning your network support - mono
TRANSCRIPT
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 1!
Fine tuning your network support
Andy%McKay%[email protected]%
Reactive support
Proactive maintenance
Backup
Managing change
Agenda
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 2!
Reactive support
Call logging
Call logging
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 3!
Issue prioritisation
Issue prioritisation
Self service support
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 4!
Built into Windows Snapshot Volume
30GB More space = more versions
Volume Shadow Copy
Network Recycle Bin
Incident management
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 5!
Proactive maintenance
Monitoring
Real time monitoring Web interface
Email alerting Plugins & scripts
Monitoring
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 6!
Nagios
Backups Network logon All servers operational Internet access Email access
Daily checks
Anti virus alerts Print queues H&S issues All ICT Suites
Wireless access All laptops Unauthorised files Station startup time Login time
Weekly checks
Application load times
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 7!
Disk space Network bandwidth
Switch ports Wireless controller load
Capacity planning
FSRM quotas
Documentation
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 8!
Who supports?
Server support
Desktop warranties
MIS support
Cashless catering
Switch support
Who supports?
Cabling Contractors
Changing passwords
Increasing quotas
Granting permissions
Allocating software
Processes
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 9!
New joiner
Leaver
Leaver
User Leaves
Account Disabled
User Returns
Account Enabled Full Backup
Account Deleted
6 m
on
ths
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 10!
Backup
Server backup
The SYSVOL folder
A copy of the Active Directory
The server�s registry
Boot files
Local System State
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 11!
Local System State
wbadmin enable backup -addtarget:<BackupTarget> -schedule:<TimeToRunBackup> -systemState -quiet
Local System State
wbadmin enable backup -addtarget:F: -schedule:05:00 -systemState -quiet
SQL
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 12!
Test restores
Server recovery
Locally stored data
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 13!
Config backup
Managing change
Why?
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 14!
Why? Change type
Deadline
Justification
Desired Outcome
Risk
Implementation plan
Implementation check
Rollback plan
Update scheduling
Reboot if needed Tuesday
RM Seminars spring 2013 - Fine tuning your network support!
(C) 2013 RM Education! 15!
Log all calls and prioritise using set criteria
Check and monitor the network
Document the network setup
Backup infrastructure configs
Create processes for common tasks
Summary
Implement change management
Fine tuning your network support
Andy%McKay%[email protected]%