findings from lsp certification audits - wsh c · your trusted partner in accreditation sac...
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Your Trusted Partner in Accreditation
Outline
• Introduction
• Findings from LSP Certification Audits
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Your Trusted Partner in Accreditation
What is Accreditation?
‘Independent evaluation of conformity assessment bodies (CABs) against
recognised standards to ensure their impartiality and competence to carry out
specific activities, such as tests, calibrations, inspections and certifications’
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Your Trusted Partner in Accreditation
Accreditation Infrastructure
Industry (Products & Services)
Assurance in Singapore
Products & Services
rendered
Certification
Bodies
Calibration &
Testing
Laboratories
Inspection
Bodies
Confidence in the
technical competency &
integrity of the service
providers
Proficiency
Testing
Providers
Singapore Accreditation Council
(Secretariat provided by SPRING)
National System to ensure
compliance to international
standards and practices
Global Mutual Recognition Arrangement
on Accreditation
Platform for international
acceptance of national
accreditation systems
Conformity
Assessment Bodies
(CABs)
Examples: Medical,
Food, Construction
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Your Trusted Partner in Accreditation
SAC programmes
over the years
Testing and Calibration
Laboratories (SINGLAS) Management System
Certification Bodies Inspection Bodies
Product Certification
Bodies
LSP Certification Proficiency Testing
Providers
1986 1996 2001 2013 2014
• Based on
ISO/IEC 17025
& ISO 15189
• >320
laboratories
accredited
• QMS based on
ISO/IEC 17021-
1
• 20 certification
bodies
accredited
• Based on
ISO/IEC 17065
• 11 certification
bodies
accredited
• Based on
ISO/IEC
17021-1
• 6 certification
bodies
accredited
• Based on
ISO/IEC 17020
• 107 inspection
bodies
accredited
• Based on
ISO/IEC
17043
• 2 facilities
accredited
Personnel
Certification
• Based on
ISO/IEC 17024
• 1 certification
body
accredited
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Your Trusted Partner in Accreditation
Accredited LSP Certification Bodies
AJA Registrars Pte Ltd
Certification International (Singapore) Pte Ltd
Guardian Independent Certification Pte Ltd
Lloyd's Register Quality Assurance Limited
QAI Certification Pte Ltd
TÜV Rheinland Singapore Pte Ltd
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Your Trusted Partner in Accreditation
Benefits of Accreditation Reduce risk of conformity assessment being employed as a trade barrier
Enhance productivity
– reduce costs & delays in obtaining product approvals
– Removal of redundant and duplicate testing
Maintain integrity and transparency
Give users confidence
Facilitate trade and market access (MRAs)
Enhance regulatory efficiency
Support the government in FTA negotiations
SAC
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Your Trusted Partner in Accreditation
Certification Criteria for LSPs
• ISO 29990:2010 Learning services for non-formal education and
training – Basic requirements for service providers
• Technical Notes
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1. Learning Services
determine learning needs
design of learning service
provide the learning service
monitor the delivery of the learning service
conduct evaluation (by LSPs)
2. Management of LSPs
general management principles
strategy and business management
management review
preventive and corrective actions
financial management and risk management
human resource management
allocation of resources
Internal audits
feedback from interested parties
Your Trusted Partner in Accreditation
Common Audit Findings • LSP failed to ensure their compliance with ISO 29990:2010 and only focusing on MOM
Technical Notes compliance
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Clause Findings
4.9 & 4.3
4.2 & Annex A
4.2
4.5
3.5.3
3.3.3
4.6.2
3.1
LSP are often failed to conduct:
1) Internal audit and Management review
2) Update of Business Plan (periodic review of market analysis, strategies, improvement plans
progress and result, etc)
3) Review and monitoring of Business policies and objectives, as well as quality policies and
objectives.
4) Financial and risk management
5) Evaluation of learning services; e.g. periodic evaluation of facilitators, gathering feedback for
improvement
6) Review of learning environment requirements for both training sites to ensure that they were
conducive for learning
7) Evaluation of LSP competencies, performance management, and professional development (3
core competencies evaluation, staffs satisfaction and motivation, etc)
8) Document Masterlist is not established to control version status of supporting documents
Your Trusted Partner in Accreditation
Common Audit Findings
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• Findings against ISO 29990
Clause Findings
4.5
Reviewed the RA for “Walking on Scaffold” and verified that the Severity was
defined as “4”, even though the possible injury could be death due to falling
from height.
Your Trusted Partner in Accreditation
Common Audit Findings
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• Findings against MOM Technical Notes II
Clause Findings
TN Part II,
Cl. 2.4
1) Reviewed Practical Training for Work-at-Height for workers course conducted by the
facilitator and verified that he is the only facilitator and he did not walk through the
practical training with the individual learner.
2) At the practical training site, seen only 4 out of 9 learners wearing safety shoes and the
Facilitator is also not wearing safety shoes. Further all the learners are not provided
safety gloves for the practical training.
3) Evidence of PE approval on the erected scaffold is not available. Also Scaffold condition
was not adequate. No capping of pipe end for some pipe & rusty condition of some bolts
and nuts that are used to hold the clamp that hold the pipe structure of the scaffold.
4) Reviewed the assessment conducted by the assessor, Suspension Trauma and verified
that the use of harness suspension straps was not verbalized by some of the learners
and the assessor did not penalized them.
Your Trusted Partner in Accreditation
Common Audit Findings
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• Findings against MOM Technical Notes II
Clause Findings
Checklist for LSP LSP failed to records inventory of assessment paper, no system to monitor and
account for the production of the test question papers.
Facilitator and
Assessor
requirement
1) LSP failed their due diligence to ensure facilitator/assessor competency to
comply with TN requirements.
2) LSP facilitator failed to describe relevant experience in their CV related to the
course applied
Related
regulations &
Approved
Training syllabus
1) LSP did not update their course material to the latest applicable
requirements ; RM 2.0 framework. Operation of cranes 2016. etc.
2) LSP did not cover all topics in syllabus in their curriculum.
3) During audit with mock up course, LSP did not practice in real course
situation, instead shorten/skips the syllabus
Your Trusted Partner in Accreditation
Common Audit Findings
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• Findings against MOM Technical Notes II
Clause Findings
TN Part II -
Training delivery
advice
LSP did not indicate version control in standard curriculum they developed, in
order to ensure an updated version of the training course syllabus, lesson plan,
facilitator’s guide and any other relevant course information at all times for
inspection and verification by MOM/CB/SAC.
Course Reference
Matrix
LSP failed to ensure the time allocated for a topic consistent with the material
and adhere to requirements. E.g. 2.5hours topic of SMSEC - Day 9: Topic of
factors affecting safety of scaffold structure were only covered with 8 slides.
Your Trusted Partner in Accreditation
(Lee Ham Eng)
(Head) | SAC Secretariat | SPRING Singapore
(+65 6279 1860) | ([email protected])
Thank you
www.sac-accreditation.gov.sg
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