finding your keys to success
TRANSCRIPT
Finding your keys to success
All content © 2017 Towards Maturity CIC Ltd. Not to be distributed or copied.
[email protected]@LauraOverton@TowardsMaturity www.towardsmaturity.org/benchmark
@JaneSDaly
What does success look like?
The New Learning Organisation – a vision of the future
Integrating learning and work
Transforming the transactional
Boost PERFORMANCE
Cultivate AGILITY
Fine-tune PROCESSES
Improve EFFICIENCY
InfluenceCULTURE
DIG
ITA
L TA
LE
NT
The Learning Organisation
“A learning organisation is a group of people working together collectively to
enhance their capabilities to create results they really care about.”
Peter Senge, author of The Fifth Discipline
We still have a long way to go…
Integrating learning and work
Transforming the transactional
Boost PERFORMANCE29% achieved
Cultivate AGILITY
24% achieved
Fine-tune PROCESSES
39% achieved
Improve EFFICIENCY
41% achieved
InfluenceCULTURE
21% achieved
How do we find the keys to success?
5500learning leaders
+35,000employees
Benchmarking: bringing the outside in
25%
18%
12%10%
8%
37%
28%
20%
13%
10%
50%
39%
32%
20%18%
65%
54%
47%
40%
35%
77%
64%62%
54%
46%
ImprovingEfficiency
Fine-tuningProcess
BoostingPerformance
CultivatingAgility
InfluencingCulture
x3
x5x6
Q4 Q3 Q2 Q1 TD Q4 Q3 Q2 Q1 TD Q4 Q3 Q2 Q1 TD Q4 Q3 Q2 Q1 TD Q4 Q3 Q2 Q1 TD
Some are realising their vision faster than others
x3
x5
% Reporting achievement of goals in each outcome
What can we learn from high performing learning teams?
Defining
Need
Understanding
Learners
Work
Context
Building
Capability
Ensuring
Engagement
Demonstrating
Value
THE TOP 10%
T O W A R D S M A T U R I T Y I N D E X
TOPDECK
TOP LEARNING
ORGANISATIONS
Improving EfficiencyFine-tuning Processes
High achievers are more likely to be
using these top tools
75%
96%
93%
83%
71%
84%Internal / enterprise information services
Internal learning portals
Job aids (e.g. checklists, infographics)
The Top Deck…
Leverage classroom
trainers
87% integrate technology into face to face training (vs 24% rest)
Defining
Need
Understanding
Learners
Work
Context
Building
Capability
Demonstrating
Value
Ensuring
Engagement
The Top Deck…
Cut clutter
87% regularly review their programmes (vs 41% rest)
Defining
Need
Understanding
Learners
Work
Context
Building
Capability
Ensuring
Engagement
Demonstrating
Value
The Top Deck…
Analyse the problem
92% Analyse the problem before recommending a solution (vs 53% rest)
Understanding
Learners
Work
Context
Building
Capability
Ensuring
Engagement
Demonstrating
Value
Defining
Need
The Top Deck…
Equip managers as
guides
90% expect line managers to take responsibility for their staffs’ development (vs 61% of the rest)
Defining
Need
Understanding
Learners
Work
Context
Building
Capability
Demonstrating
Value
Ensuring
Engagement
www.towardsmaturity.org/benchmark
Tra
nsf
orm
ing
th
e t
ran
sact
ion
al
FINE-TUNE PROCESSExamples:
Increase valueReduce time to
competencySpeed up rollout
IMPROVE EFFICIENCY
Examples:Increase accessImprove quality
Reduce cost
Keys to success*
• Integrate tech into the classroom
• Cut the clutter
• Analyse the problem
• Equip line managers
How do we use these keys to success?
Turning Data into Insights Turning Insights into Action
Boosting PerformanceCultivating Agility
Integrating learning and work: top tools
Job aids (e.g. checklists, infographics)
87%
82%Mobile devices
Communication tools(e.g. Slack, WhatsApp)
87%
Sharing applications(e.g. SlideShare, OneDrive) 77%
High Achievers are more likely to
be using these tools
The Top Deck…
Respond at the speed of
work
87% agree that learning is delivered in time to meet the needs of business (vs 45% rest)
Understanding
Learners
Work
Context
Building
Capability
Ensuring
Engagement
Demonstrating
Value
Defining
Need
The Top Deck…
Design for learning transfer
94% include activities that help individuals practice (vs 45% rest)
Defining
Need
Understanding
Learners
Work
Context
Ensuring
Engagement
Demonstrating
Value
Building
Capability
The Top Deck…
Tune into the voice of their
staff
82% are proactive in understanding how their staff learn what they need to do their jobs (vs 30% rest)
Defining
Need
Work
Context
Building
Capability
Ensuring
Engagement
Demonstrating
Value
Understanding
Learners
The Top Deck…
Provide permission
to fail
2x as likely to agree staff can learn from mistakes
Defining
Need
Understanding
Learners
Building
Capability
Ensuring
Engagement
Demonstrating
Value
Work
Context
Inte
gra
tin
g le
arn
ing
an
d w
ork
CULTIVATE AGILITYExamples:
Respond fasterPush at point of needSpeed application of
learning
BOOSTPERFORMANCE
Examples:Increase productivityFacilitate new ways of
working
Keys to success*
• Respond at the speed of work
• Design for learning transfer
• Tune into the voice of their staff
• Provide permission to fail
www.towardsmaturity.org/benchmark
How do we use these keys to success?
Turning Data into Insights Turning Insights into Action
InfluencingCulture
High Achievers are more likely
to be using these tools
Influencing culture: top tools
Culture influencers Non-achievers
Looking at wearabletechnologies as part of learning
14%11%11%
7% 5%
Starting with augmented / virtual reality
Using artificial intelligence tools (e.g. Intelligent Tutoring Systems,
virtual assistants)
19%
Podcasts 2x as likely
Curation tools/feeds
2x as likely
User Generated Content
2x as likely
The Top Deck…
Use tech to make life
easier
5x as likely to have
Curation strategies in place
4xas likely to use
Micro Learning
3xas likely to provide
Job aids via mobile
3xas likely to use
Use Tags and Metatags
Defining
Need
Understanding
Learners
Work
Context
Ensuring
Engagement
Demonstrating
Value
Building
Capability
The Top Deck…
Position experiences as opportunities
to learn
74% develop challenging stretch-tasks to embed learning (vs 20% rest)
Defining
Need
Understanding
Learners
Building
Capability
Ensuring
Engagement
Demonstrating
Value
Work
Context
The Top Deck…
Capture and share success
82% communicate learning success to line managers(vs 33% rest , 37% N.Europe)
Defining
Need
Understanding
Learners
Work
Context
Building
Capability
Ensuring
Engagement
Demonstrating
Value
Infl
ue
nci
ng
cu
ltu
re
INFLUENCING CULTUREExamples:
Increase sharing of good practice
Drive Innovation
Build capability of organisation to solve
problems
• Use tech to make life easier
• Position experiences as opportunities to learn
• Capture and share success
www.towardsmaturity.org/benchmark
Turning Data into Insights Turning Insights into Action
How do we use these keys to success?Keys to success*
Top Deck
organisations
are DELIVERING
what matters
to business
Compared to rest of sample
of 600 L&D leaders
Growth
Transformation
Productivity
Profitability
3x
4x
3x
3x
Unlocking the Potential of L&D
The place to
start…
Discover your keys to success:
www.towardsmaturity.org/benchmark
For evidence, case studies and how-to’s, email by 5pm today:Subject line – “LTSF Keys”