finding people in large organisations joergen dalen
DESCRIPTION
How to design effective people search in large organisationsTRANSCRIPT
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Informasjonsarkitektur
Finding people in large organisationsJørgen Dalen
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Finding people in large organisations
Hypotheses
People search: choosing relevance criteria
Suggestion for solution
Discussion
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Hypotheses
• In large organizations, 80% of the knowledge is not documented– Knowledge in people’s heads
– Finding the right person might be more important than finding the document
• It is a very difficult task to display the most relevant persons without editorial control (in both search result and on pages)
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Choosing relevance criteria
• Use of metadata (organizational unit, competence area etc)
• Free text attributes
• Editorial preferences: the company determines who the domain experts are
• User behavior parameters– Contributions
– Interests
– Judgement of quality
– Relations to content and other people
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User behaviour parameters
Complexity
Findability relevance
Social graph
Content consumption
Content quality rating
Content contribution
Content commenting
Implicit links
Bookmarking
Focus at this stage of the project
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Suggestions
• Use a consolidated search concept– Where people and content search are part of the same search session
• Use common metadata for both content and people
• Avoid “one trick pony” relevance criteria– People tend to adapt to whatever give them high ranking
– Combine automatic and manual approaches
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Suggestion: use common metadata for people and content
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Discussion
• What criteria should be used to rank employees?– To avoid manipulation of ranking
– To avoid being unethical
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