finding application problems before they impact users

© 2014 CA. All rights reserved.

Finding Application Problems Before they Impact Users____________________________________________________________________________________________________________

CA Application Performance Management

Aruna RavichandranVice President, Product and Solution MarketingAPM and DevOpsCA Technologies

2/25/14

2 © 2014 CA. All rights reserved.

What has APM got to do with Water???

Water Pressure This is similar to

infrastructure monitoring

Water Quality This is similar to

application quality

Both have to viewed concurrently

CA looks at EVERYTHING that touches the

application


Off- Premise End-User Analysis

Measures the performance of

the delivery of the application over the Network and

Servers

Application-Delivery Analysis

Measures performance

from the perspective of the

End User

End-User Analysis

Diagnostics, Root-Cause Analysis and

triage of application component tiersApplication Root Cause

Analysis

APMMulti-Variant

Analytics

APM Domains


Proactively detect issues;conduct problem triage; diagnose root cause

Monitor all business transactions through the infrastructure; measure response & SLAs

Understand End-User experience; establish SLAs

CA APM: End-user ExperienceEnd-to-end View of Business Transactions

WAN/WWW

End User

App ServerRouter Firewall Switch Web Servers

Load Balancer Portal

SAP

Siebel

Web Services

3rd Party Applications

Databases

PSFT

Database

NETWORKUSER FRONT END

MIDDLEWARE

BACK END

Mainframe

End User Experience

What is happening with my critical applications?

How well are my key transactions

performing? Who’s impacted?

Which transactions are failing to

meet expectations?

1


Every packet for every Client – Server hop is analyzed and compared against adaptive baseline

Each Client -> Network -> Server connection is analyzed.

Passive Traffic Analysis gives visibility to each leg of an application

CA APM: Application-delivery AnalysisVisibility to Tier-based Performance

WAN/WWW

End User


Portal

SAP

Siebel

Web Services


Databases

Mainframe

PSFT

Database

USER FRONT END

MIDDLEWARE

BACK END

Load BalancerBackendNetwork

NETWORK

Network Triage:Which locations

are being impacted, for

how long?

Which tier is the cause of the problem?

Is it an application or an infrastructure

problem?

2


Application Tiers:Why is my customer unhappy?

Is the application waiting on a slow backend service?

Is there a block of code

that is causing the

issue?

3

Diagnose root causeTriage application performance degradations

Understand Application interactions.; Detect anomalies

CA APM: Root-cause AnalysisDeep-dive Inspection; See Inside The Application

WAN/WWW

End User


Load Balancer Portal

SAP

Siebel

Web Services


Databases

PSFT

Database

NETWORKUSER

MIDDLEWARE

BACK END

Mainframe

FRONT END

On Prem or in the

Cloud


Network

End User

App ServerRouter Firewall SwitchWeb

ServersLoad Balancer

CA Identity Manager

Portal

SAP

Siebel

Web Services

Databases

Mainframe

PSFT

Database

A

Enterprise Manager

TIM

Multiport Collector (MTP)

APMCommunication

Copied NetworkTraffic

Role-SpecificManagement

Consoles

AdvancedAnalytics

Engine

Mobile Dashboards

Root-Cause Analysis:Introscope

Java/.NET Class & Method Performance, Errors, Always-on Recording, Transaction tracing, Visibility into backend services.

3

Agentless Triage:Application Delivery Analysis

Proactive notification when performance varies from historic norms. Triage whether issues liein application or infrastructure.

2

Multi-Variant Analytics:Application Behavior Analysis

Data Agnostic, Anomaly Detection, Pattern Matching, Auto Configuration

4

End-User Experience:Customer Experience Manager

Business-Centric Reporting, Transaction Throughput, SLA’s &Scorecards, Success & Failure Rates, Tie Actual Users to Activity

1

CA APM: Four Simple Steps One Holistic Solution


Proactive Analytics Multi-variate analytics finds problems BEFORE

they impact users

Deepest Coverage of Most Critical AppsSAP, Citrix, SharePoint, Hadoop

Java, .NET, Mobile applications, web 2.0, Many, many other protocols

CA APM: 360 View of ApplicationsScalable to the Largest Environments

Unmatched Depth Drill down deep into from end-user to the

mainframe

Real Time MetricsSee each user

transaction in real time

Relentless TrackingAbility to track every transaction any time


CA APM: Application Behavior Analytics (ABA)CA Exclusive Feature

ABA: A Different Type of Analysis• Takes multiple data sources• Analyzes in aggregate• Fully integrated into APM user experience• NO ADDITONAL COST FOR ABA!!

Anomaly DetectionProcesses 100,000

multi-variant metrics per 15-second interval

Auto-ConfigAutomatically

configures itself & adapts to app changes

Pattern MatchesRecognizes abnormal behavior on its own

Data AgnosticReviews data from ANY

soource


CA Cloud MonitorDeep SaaS Based APM Solution

On-premise Monitoring Stations• 48 Countries / 94 locations / 15 Time Zones• Same capability when as set behind the firewall• Unmatched browser monitoring ability• Mobile Access!

Synthetic Transactions

From global Points Of Presence (POPs)

48 Countries / 92 Cities15 Time Zones24x7

Application availability, & service levels, API &

web services monitoring

End to EndUser experience

validation

Integrated Use stand alone or

integrated with on-prem CA APM


Differentiation for partnersBetter business outcomes

for customers

Cross Enterprise Integration CA Mainframe

CA Siteminder (Security)CA Infrastructure Management

CA LISA (Test & Dev)

OEM IntegrationSAP (Exclusive)

CitrixMicrosoft

Many More

Cloud Providers Amazon

RackspaceMore

CA APM: Comprehensive IntegrationComplete Enterprise-wide Solution

On-

Prem

/ C

loud

Publ

ic

Clou

d


CA APM: For Industry Leaders1000+ Large Enterprise Installations

Telecommunications Customer

• Monitors 25,000+ JVMs • Across global datacenters• Reports 25,000,000

metrics every 15 seconds• Over 140B metrics/day

Banking Customer

• Manages 14,000+ JVMs & middleware• Manages critical applications like Online banking & Investment banking

CommunicationsCustomer

• Monitors 16,000+ JVMs • 20,000,000 metrics

every 15 seconds• Watches 2500 business

processes• Dashboards to exes

Software Customer• Monitors 9,000+ JVMs • Monitors 2,500,00

concurrent sessions • Across on-prem, private

& public cloud • Reports to 120+ managers

7 of 10* of Top Banksof Top Telecommunications Companiesof Top Healthcare Companies

*Source: Fortune Global 500, 2013


Scale for Largest Environments

Visualization for Relevant Insight

CA APM with Application Behavior AnalyticsNo Other Solution Provides this Breadth of Coverage

360 View for Exceptional Experience

Application Behavior AnalyticsAuto-configures & automatically searches for anomalies

to find problems BEFORE they impact users

finding application problems before they impact users

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