Finding and accessing e-resources

Louise Cole17/18 March 2009

Summary

• Access from the Library catalogue (Prism/OPAC)

• Access from the A-Z e-resources• Access from the A-Z e-journals• Access from 360 Link (databases)• Off-campus access• Support issues

Access from the Library catalogue

• Coming soon – links for all e-journals direct from the Library catalogue (Prism/OPAC)

• Example of how this might work – @bc bulletin in Prism

Access from the A-Z e-resources

Access from the A-Z e-journals

Access from 360 Link

Access from 360 Link (2)

Off-campus access

• Issues off-campus at the journal or article level where single sign-on does not operate correctly

• ‘Task force’ looking at ways of making this easier

• Journal level: advise that any notes about access should be followed

• Article level: at the moment 360 Link does not display notes … but this is coming

Off-campus access

• Some examples … try to spot where the student might have to click

Off-campus: Science Direct

Off-campus: Science Direct

Off-campus: Springer

Off-campus: Springer

Off-campus: Wiley Blackwell

Off-campus: Wiley Blackwell

Off-campus: Emerald

Off-campus: Emerald

Off-campus: Internurse

Off-campus: Internurse

Over to you

• Three scenarios• Work in groups• Imagine this is a real enquiry – what would

you do?• Include any checks you would make and any

issues you can identify.

Scenarios

• A student would like to view full-text of an article. The journal is listed in the A-Z e-journals but she can’t access the content.

• A student has followed a link from the A-Z e-resources into Ingenta. He is being asked for payment when he tries to access an article of interest.

• A student has successfully logged into StudentSpace but can’t get access to a database from the A-Z e-resources.

Scenarios

• A student would like to view full-text of an article. The journal is listed in the A-Z e-journals but she can’t access the content.

• Check A-Z e-journals. Is the year of the article she is trying to access included in our coverage?

• Try it yourself. Are you getting a request for payment or an error message?

• Is the site showing that we subscribe to the content (although this is not always obvious)?

• Try another article from the same journal – same result?• Check student’s record as they may be on grace logins which would block

them from any external authentication.

Scenarios

• A student has followed a link from the A-Z e-resources into Ingenta. He is being asked for payment when he tries to access an article of interest.

• Check whether we do subscribe to that journal by searching for it in the A-Z e-journals. Not everything in Ingenta is available in full-text to us.

• Look for any hints about accessing the content in A-Z e-journals.• Check whether the subs icon is visible against the content in Ingenta.• Try it yourself – do you get the same request for payment?• Check their user record to see if they are an odd category of user such as

partner college or external – this might block their access.

Scenarios

• A student has successfully logged into StudentSpace but can’t get access to a database from the A-Z e-resources.

• Check A-Z e-resources list for any notes relating to access problems.• Check their user account to see if they are on grace logins. Suggest they

change their password and then try again – note this takes a while to synchronise before they will be able to access with the new password.

• Try it yourself. Can you get access to the database? Note any error messages that you see.

Support issues

• Check whether problem is on-campus• Check yourself whether you can get into the resource• Check whether enquirer is trying to access dates we

don’t have (check coverage in A-Z e-journals)• Take note of any error messages• Check user record to see if any problems, e.g. grace

login• If still not sure email eresources@kingston.ac.uk or

advise enquirer to do so with full details