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Trends Forecast for HR Professionals
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mail: P.O. Box 509 Eau Claire, WI 54702-0509 • telephone: 866-352-9539 • fax: 715-802-1131email: [email protected] • website: www.lorman.com • seminar id: 405523
Jackie A. Sexson
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mail: P.O. Box 509 Eau Claire, WI 54702-0509 • telephone: 866-352-9539 • fax: 715-802-1131email: [email protected] • website: www.lorman.com • seminar id: 405523
Prepared By:Jackie A. Sexson
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Trends Forecast for HR Professionals
Presented by: Jackie Sexson, JD, MBA, SPHR
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The Speaker
• JD, MBA, SPHR (HRCI), SHRM‐SCP
• Compliance manager with Fortune 300 company
• Former Executive Director with The Sexson Group, a legal and human resources consulting firm
• Former Assistant General Counsel, specializing in employment and labor law
• Former HR and Compliance Director for a regional financial institution
• Experience in employee relations, performance management, AAP, D&I, organizational management, benefits administration, talent acquisition, EEO and T&OD
• Can be reached at [email protected]
Learning Objectives
• Describe what the employees want to experience in the workplace and what they want from HR
• Explain the importance of winning the talent war and keeping your employees engages
• Identify trends for 2018 and beyond, including engaging the workforce, reassessing performance review process, incorporating online learning and arranging flexible workplaces
• Recognize whether you have an engaged workforce and how to change things
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Possible Game Changers
• New employment legislation• Global trends in HR• Low employee engagement• Global demographic shifts• Values and attitudes toward work/life balance• Improvements in HR technology and social media• Rising benefit costs• Talent needed vs. talent available• Push for more talent innovation and creativity
Employee Experience in the Workplace
• What is employee experience?
– Early 2000s, employers were most interested in employee satisfaction
– Now it is all about employee engagement
• Employee Life Cycle
• Why is the employee experience important?
• Role of technology in the employee experience – we will discuss this later
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Employee Experience in the Workplace
• What it is not
– Employee Perks
– Employee Value Proposition
– Talent Management
– Employee Satisfaction
• What it is
Employee Engagement
• Drives a better bottom line
– Organizations with high engagement levels experience positive returns on
• talent outcomes,
• customer satisfaction and
• the bottom line.
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Employee Experience in the Workplace
How does HR create a
positive employee experience?
Innovation
• In the Organization
• In Human Resources
• Should the organization be modeled after Google?
– No
–Why not?
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HR Technology
• Everything is Digital
• Is this the way to keep employees engaged?
• Let’s talk basics
HR Technology
• Automation of the Basics
– It is no longer the simple HR business processes such as payroll and applicant tracking
– Everything that helps to automate the small processes and eliminate the need for manual input into the systems is what companies need to be competitive.
– HR managers need the tools to perform the HR related tasks efficiently.
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HR Technology
• Communication Channels
– Recruiting
• Recruiters are putting out fires when hiring rather than providing strategic value for the company.
• Artificial intelligence
• Schedule and outreach automation
• Training and testing through Virtual Reality
– Social media
HR Technology
• Employee Engagement
–Myriad of tools that help companies drive engagement
• But what really drives employee engagement?
• Generational Differences
– Keeping up with technology
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HR Technology
• HR Data
– Analytics
– Employee behavior
– Efficiency metrics
– Assessment tools
What Do Employees Want from HR
• Employee engagement
–Why is this important
– Are surveys effective
• Learn what matters to employees
• Build a habit of transparency and share the results
• Create an action plant for feedback
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Gamification of HR
• The fun way to engage employees
– How
• Motivation and increased employees’ engagement
• Employee referral program
• Acquiring and improving the best talent
• Promoting and communicating culture and core values of the company
• Enhance knowledge, skills and abilities
• Use of Mobile Tools
What Do Employees Want from HR
• A focus on employee career pathing
• Employee friendly policies
• Total rewards
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Total Rewards
• External factors influencing the total rewards strategies of the future:– Aging population– Multiple generations– Health care– Retirement– Compensation– Unionization– Diversity– Globalization– Technology– Activist investors
Employee Benefits and Leave Trends
• Cutting edge benefits
• Wellness beyond the office
• Paid leave
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Wellness Beyond the Office
• Financial and wellness will get prioritized
• Sit/stand desks
• Healthy products in vending machines
• Stress management techniques
• How engaged are employees in the workplace health and well‐being programs?
The Vacation Crisis
• Studies show American workers have lost an entire week of vacation
• Americans left 658 million unused vacation days
• 48% of Millennials want to be seen as a “work martyr”
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Winning the Talent War
• Turning hiring into a science
– Importance of candidate experience
–What job seekers hate about candidate experience
–What job seekers want in their candidate experience
Winning the Talent War
• Diversity and inclusion for success
– The importance of branding
– Use of online resources
– Inclusion, unconscious bias and diversity training
• Keeping a talented and engage workforce
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American Workforce by Generation
• By 2020
– Baby Boomers
• 20%
– Gen X
• 20%
–Millennials (born 1982 – 1993)
• 55%
– Gen Z (born 1994 – 2010)
• 5%
Gen Z & Millennials
• Similarities
– Top leadership quality – communication
– Top employee benefit – work flexibility
– Top reward/incentive – cash rewards
– Top social network – Facebook
–Most desirable industry – technology
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Gen Z & Millennials
• Differences– Leadership aspiration
• Gen Z – slightly higher aspirations• Millennials – high aspirations
–Measuring success• Gen Z – promotions
• Millennials – respect from colleagues
– Loyalty• Gen Z – more loyal
• Millennials – less loyal
Gen Z & Millennials
• Differences (cont.)
–Manager feedback
• Gen Z – regularly
• Millennials – weekly
– Training vehicle
• Gen Z – project‐based work
• Millennials – corporate sponsored class
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HRM 2020
• Technology challenges
• Employee diversity
• Managing skills
• Empowering workers
• Changing role of HRM
• Performance management software
Trends for 2018 and Beyond
• Engaging the workforce
• Reassess performance review process
• Online learning
• Flexible working arrangements
• Wearable computing
• Age of consumerism
• Dress code
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Final Thoughts
• Jobs are not going away. They are changing.
• We must design our organizations and jobs to empower people and the customer experience.
• There is a talent war and it is important to understand how to attract and engage the diverse employee.
Questions
• Contact Info:
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Notes
