FINAL REFLECTION

ASSIGNMENTBy Gianna Libretti

FUNCTIONAL OUTLINE AND 5 CS DOCUMENTWHAT DID YOU LEARN?

Functional Outline: provided an organizational pattern for memos and letters that inform and request. News (What?): Informing or requesting? The purpose of the

memo/letter must be stated right away, expect for bad news where you can say something nice before stating the bad news.

Reason (Why?): What is the reason for writing the memo/letter to inform or request? Separate your news from your reasons if you have more than one reason. Do not begin the memo/letter with your reason.

Details (How?): Details of the information you are giving the reader? Details of your request?

Closing (Now what? And/or HONEY): What do you want the reader to do when finishing the memo/letter? Do you want to thank the reader or close with a courteous statement that doesn’t require the reader to do anything?

FUNCTIONAL OUTLINE AND 5 CS DOCUMENT WHAT DID YOU LEARN? (CONT.)

5 Cs Document: Clear: The news/purpose of your correspondence must be put in the beginning of your

memo, letter, or e-mail. There are only 3 purposes in any business correspondence: inform, request, persuade. Make sure it is clear who your reader is. Make sure details in your correspondence are clear to the reader. Make sure your information is organized in a way that is easy for the reader to follow. Make sure your word choice is clear as well.

Concise: Your correspondence must be concise. Do not use excess words. Language in business writing is simple and to the point. KISS (keep it short and simple) is the rule to live by. Do not use flowery or overly formal language. Do not use excess information that is not needed. Carefully analyze your reader(s) to determine what information is needed and what information is already known by your reader(s).

Complete: Do not miss any news/details that are necessary in order to understand the memo/letter/e-mail. Must include the news, details, and closing. Stating your reason(s) will depend on the situation.

Correct: Must have correct grammar, format, punctuation, capitalization, spelling, and word usage.

Courteous: Be careful of loaded language, punctuation that shouts, and capital letters. Do not order something, request politely. Do not use biased or sexist language.

FUNCTIONAL OUTLINE AND 5 CS DOCUMENT

HOW, SPECIFICALLY DID YOU LEARN IT?

I applied the functional outline and 5 Cs document while creating the following assignments:

Writing Assignment 3 Analysis Assignment 3 Analysis Assignment 4

Each of these assignments were specifically graded through the 5 Cs rubric and functional outline.

FUNCTIONAL OUTLINE AND 5 CS DOCUMENT:

WHY DOES THIS LEARNING MATTER, OR WHY IS IT SIGNIFICANT?

Functional Outline: Learning and understanding this outline is an important guideline that provides the correct steps to follow in order to write an effective memo or letter. The details in each step provide helpful information that will lead to a proficient professional letter or memo.

5 Cs Document: This outline is important to understand in order to create effective correspondence. The guidelines of the 5 Cs help to create clear, concise, complete, correct, and courteous letters, memos, and e-mails. Each step of the 5 Cs show what information and details are essential to have the most effective correspondence needed in an easy-to-follow format.

FUNCTIONAL OUTLINE AND 5 CS DOCUMENT

IN WHAT WAYS WILL YOU USE THIS LEARNING?

Functional Outline: I will continue to follow this outline for future assignments of writing memos and letters in this class. I will be able to reference this outline in my future professional career and create functional and efficient memos and letters.

5 Cs Document: I will continue to follow this document upon creating future assignments for this class. This guideline will also be extremely useful for future situations in my professional career when I am creating any type of letter, e-mail, letter, or report.

MODULE 5: DESIGNING DOCUMENTS, SLIDES, AND SCREENSWHAT DID YOU LEARN?

Apply strategies for paper page design Apply strategies for presentation slide

design Apply strategies for Web page design Apply strategies for design tests Apply strategies for computer use in

design Recognize questions about design while

writing

MODULE 5: DESIGNING DOCUMENTS, SLIDES, AND SCREENS

HOW, SPECIFICALLY DID YOU LEARN IT?

I applied the information from Module 5, while creating my Analysis Assignment 3, where we were asked to analyze a website page from the list of the ten worst websites of 2011.

MODULE 5: DESIGNING DOCUMENTS, SLIDES, AND SCREENS

WHY DOES THIS LEARNING MATTER, OR WHY IS IT SIGNIFICANT?

According to the text book, good document design saves time and money, reduces legal problems, and builds goodwill. The book states that effective design also groups ideas visually, making the structure of the document more obvious so the document is easier to read. According to the book, research shows that easy-to-read documents also enhance your credibility and build an image of you as a professional, competent person.

MODULE 5: DESIGNING DOCUMENTS, SLIDES, AND SCREENS

IN WHAT WAYS WILL YOU USE THIS LEARNING?

By learning and understanding this module, I will apply this knowledge for future presentations I will have to create in my college career, as well as ones I encounter when entering the professional world.

MODULE 23: SHORT REPORTSWHAT DID YOU LEARN?

Select patterns for short business report organization

Apply strategies for short business report organization

Apply principles for good business report style

Apply strategies for specific and polite question use

MODULE 23: SHORT REPORTSHOW, SPECIFICALLY DID YOU LEARN IT?

I applied the information from this module while creating Writing Assignment 3, where we were asked to create book recommendations for One Book, One Campus in the format of a short report.

MODULE 23: SHORT REPORTSWHY DOES THIS LEARNING MATTER, OR WHY IS IT SIGNIFICANT?

This module was important to understand, because according to the book, when given the choice, we should write a short report as opposed to a long one. This module helps us to interpret what information the reader needs to make a decision, rather than providing irrelevant information the reader does not need. However, the module also provides ways to expand the reports given when needing to write a longer one.

MODULE 23: SHORT REPORTSIN WHAT WAYS WILL YOU USE THIS

LEARNING?

By learning and understanding this module, I will apply the knowledge of creating short reports when I am needed to create ones in future circumstances in my college career, along with ones I will likely encounter when entering the professional world.

MODULE 22: FINDING, ANALYZING, AND DOCUMENTING INFORMATION

WHAT DID YOU LEARN?

Apply strategies for print and online information searches.

Apply strategies for Web page evaluation. Apply strategies for survey and interview

question use. Identify respondents for surveys and

interviews. Analyze information from research. Practice common citation styles for research

documentation.

MODULE 22: FINDING, ANALYZING, AND DOCUMENTING INFORMATION

HOW, SPECIFICALLY DID YOU LEARN IT?

I applied the information from this module while creating the following assignments:

Writing Assignment 3: Where I collected and analyzed information when finding book recommendations.

Analysis Assignment 3: Where I analyzed a poorly designed website.

Analysis Assignment 4: Where I analyzed a social media disaster and provided solutions.

Writing Assignment 4 Part 1: Where I found and evaluated an article in the news on social media.

MODULE 22: FINDING, ANALYZING, AND DOCUMENTING INFORMATION

WHY DOES THIS LEARNING MATTER, OR WHY IS IT SIGNIFICANT?

This module teaches us how to collect, analyze, and cite information effectively. Understanding the ways to gather this information is important while researching for reports and provides strategies for a successful report.

MODULE 22: FINDING, ANALYZING, AND DOCUMENTING INFORMATIONIN WHAT WAYS WILL YOU USE THIS LEARNING?

By learning and understanding this module, I will be able to successfully use this learning while creating future college assignments involving research tactics. This module will also be helpful when finding, analyzing, and documenting information when I enter the professional world.

MODULE 12: PERSUASIVE MESSAGES

WHAT DID YOU LEARN?

Compare strategies for persuasive messages. Create subject lines for persuasive messages. Apply strategies for persuasive message

organization. Identify solutions for objections. Recognize techniques for more persuasive

messages. Apply strategies for common ground solutions. List common kinds of persuasive messages. Apply strategies for persuasive message analysis

with PAIBOC.

MODULE 12: PERSUASIVE MESSAGES

HOW, SPECIFICALLY DID YOU LEARN IT?

I applied the information from this module while creating the following assignment:

Writing Assignment 3: Where I created a recommendation report with hopes to persuade the reader to choose my book recommendations.

MODULE 12: PERSUASIVE MESSAGESWHY DOES THIS LEARNING MATTER, OR WHY IS

IT SIGNIFICANT?

This module was important to understand, because according to the text, in the 21st century, businesses depend more and more on persuasion and “buy-in” to get quality work done. The module helps us determine ways to have the reader act, provide enough information so that the reader knows exactly what to do, and to overcome any objections that might prevent or delay action.

MODULE 12: PERSUASIVE MESSAGESIN WHAT WAYS WILL YOU USE THIS LEARNING?

I will apply the knowledge learned from this module when I am needed to create persuasive messages in an effective and successful manor in future circumstances in my college career, as well as when entering the professional world.

MODULE 21: PROPOSALS AND PROGRESS REPORTS

WHAT DID YOU LEARN?

Define reports in the workplace Estimate time for business proposal

writing. Identify sections for business

proposal organization. Identify “hot buttons” for business

proposal strategies and beyond. Identify sections for progress

report organization.

MODULE 21: PROPOSALS AND PROGRESS REPORTS

HOW, SPECIFICALLY DID YOU LEARN IT?

I applied the information from this module while creating the following assignment:

Writing Assignment 3: Where I composed a recommendation report.

MODULE 21: PROPOSALS AND PROGRESS REPORTSWHY DOES THIS LEARNING MATTER,

OR WHY IS IT SIGNIFICANT?

According to the text book, reports provide the information that people in organizations need to make plans and solve problems. It is important to understand and know how to do, especially when entering the professional world.

MODULE 21: PROPOSALS AND PROGRESS REPORTS

IN WHAT WAYS WILL YOU USE THIS LEARNING?

I will apply the knowledge learned from this module when I am needed to compose proposals and reports in future circumstances in the rest of my college career, as well when I enter the professional world and am likely to have to compose proposals and reports frequently.

SOCIAL MEDIA SUPPLEMENTARY MATERIALS

WHAT DID YOU LEARN? Social Media Readings:

“New Ways of Working, New Ways of Writing”: Explains the basic skills needed to use in electronic media writing.

“10 Foolproof Steps to Writing Hot Social Media Content”: Provides the needed steps to create the attention businesses desire in their social media pages.

“Social Media: Changing the World of Business Communication”: Explains the influence social media is creating with the ways people communicate both personally and professionally.

“Managing an Online Reputation”: Provided tips to help manage your online business reputation.

“Customer Service is the New Marketing & Reputation Management”: When customers frequent your business, many are using “Yelp” to describe their experiences.

The Fail Trail: Understanding 3 Social Media Crises: Looks at social media crises and provides ways to react when faced with a social media crises.

How Social Media and Electronic Communication are Revolutionizing Business Communication: Explains the changes that electronic communication has made in the business world.

SOCIAL MEDIA SUPPLEMENTARY MATERIALS

HOW, SPECIFICALLY DID YOU LEARN IT?

I applied the information from this module while creating the following assignments:

Analysis Assignment 4: Where I applied the information from “The Fail Trail: Understanding Social Media Crises,” while composing an analysis of a social media disaster.

Writing Assignment 4: Where I summarized and evaluated an article of social media in the news and applied the information from the YouTube video, “How Social Media and Electronic Communication are Revolutionizing Business Communication.”

I also gathered and interpreted the information from the Social Media Readings while creating both Analysis Assignment 4 and Writing Assignment 4.

SOCIAL MEDIA SUPPLEMENTARY MATERIALS

WHY DOES THIS LEARNING MATTER, OR WHY IS IT SIGNIFICANT?

The Social Media Readings, The Fail Trail: Understanding 3 Social Media Crises, and How Social Media and Electronic Communication are Revolutionizing Business Communication, each provided insight and useful information of understanding how social media is changing and influencing the business world enormously and provided ways to effectively use social media in a professional way along with ways to avoid social media crises in businesses.

SOCIAL MEDIA SUPPLEMENTARY MATERIALS

IN WHAT WAYS WILL YOU USE THIS LEARNING?

I will use the information from this module when I enter the professional world and must communicate through social media professionally. I will also use the information now, while I am getting ready to enter the professional world and manage my social media sites respectively to avoid a crises when I am seeking jobs in the professional world.