final questionnarie

8/7/2019 FINAL Questionnarie

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The Survey (Questionnaire)

A survey on the Strategic and Entrepreneurial Orientation (EO) and Growth of

Small & Medium Enterprises (SMEs)

Underlying the importance and future of SMEs in India, their contribution to our economy and the

efforts of SME owners/ top management in the growth of the firm, we are seeking information

about the role of Strategic & Entrepreneurial orientation on the growth of SMEs. This questionnaire

is designed to gather information about the interplay of strategy and entrepreneurship and how their

dimensions affect firm growth. We feel your contribution can be very useful in this direction and

will definitely pave the way for better understanding of Strategic Entrepreneurship and its

dimensions which can be helpful for future success of many SMEs. Thus we would really

appreciate if you, as the owner/ top manager of this business, would take some time to read and fill

this information required. The information you are going to provide will be used only for academic

purpose and strictly confidential.

Support Information

Enterprises Name ...................................

Individuals Name ...................................

Designation ...................................

Firm's Address: ..................................

City: .................... State: ....................

Pin Code: .................... Telephone: ....................

E-mail: ....................


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Personal And Business Details

Please tick () into the relevant box, which is most suitable to your enterprise and your self

1.

In which of the following age group you are?

Up to 20 years 21-30 years 31 40 years

41-50 years 51-60 years More than 60 years

2. Your GenderMale Female

3. Marital StatusSingle Married

4. Place of Birth ............................................................

5. What is your highest educational qualification or nearest equivalent?Under Graduate University Diploma/degree

Post-graduate Others (please specify) _____________________

6. Have you ever attended a training programme related to your business?YES NO

7. Do you have previous work experience before this?YES NO

8. Was your previous work experience related to this current business?YES NO

9. Do you have any business start up experience prior to this business?YES NO

10.When was the firm founded? __________________________


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11.Which of the following best describes your present position in the company?Founder Partner

CEO Senior Manager

Public Relation Manager Other (Specify) ______________

12.How long have you been associated with this firm?Less than 12 months 1-5 years 5-10 years

10-20 years More than 20 years

13. How are you associated with this business?Founded it Inherited

Purchased it Employee

14. Which of the following best describes the form of your business organization?Sole Owner Partnership Company

Trust Other (specify) ______________

15. How many employees do you have in your firm ?Less than 20 20-50

51-100 101-500

More than 500

16.Please classify your industry:Service Wholesale trade Manufacturing

Retail trade Distribution Mining

Construction Agriculture Other_________________

17.What is your firms specific sector?(Manufacturing/ Service) ____________________


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18.What is your firm's annual turnover? (Please Tick the correct one)Manufacturing Tick Service Tick

Below INR 25 Lakhs Below INR 10 lakhs

INR 25 Lakhs- 500 Lakhs INR 10 Lakhs- 200 Lakhs

INR 500 Lakhs- 1000 Lakhs INR 200 Lakhs- 500 Lakhs

More than INR. 1000 Lakhs More than INR. 500 Lakhs

19. Which best describes your industry in the last three years?

Growing Stable Declining

20. Which best describes your firm in the last three years?

Growing Stable Declining

21. Which of the following is the best indication of your firms net profit for the current year?

Less than INR 5 Lakhs INR 5 -10 Lakhs

INR 10-25 Lakhs INR 25 50 Lakhs

INR 50 100 Lakhs More than INR 100 Lakhs


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Dimensions of Entrepreneurial Orientation

The following statements pertain to the management style of the SMEs affecting the growth of your

firm. Please read each of the following statements and indicate the response that matches the

manner in which the firm operates.

1. In regard to new services or products my firm has...Introduced many new

services or Products

1 2 3 4 5 6 7 Introduced no new

services or Products

2. In regard to new services or products my firm has...Made only minor changes in

services or products

1 2 3 4 5 6 7 Made dramatic changes

in services or products

3. In regard to new services or products my firm...Has a strong emphasis on

the use of tried and tested

products and processes

1 2 3 4 5 6 7 Has a strong emphasis on

innovations

4. In regard to new services or products my firm...Prefers to design new

processes and techniques

1 2 3 4 5 6 7 Prefers to adapt processes

and techniques that others

have developed and

proven

5. In regard to new services or products my firm has...Favour experimentationand original approaches to

problem solving

1 2 3 4 5 6 7 Favour imitating methodsof other firms used for

solving their problems

6. In regard to speed of action my firm...Typically initiates actions

which competitors then

respond to

1 2 3 4 5 6 7 Typically responds to

actions that competitors

initiate.


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7. While exploring opportunities my firm...Is very often the first one

to introduce new products/

services, administrative

techniques, process

technologies, etc.

1 2 3 4 5 6 7 Is not the earlier ones to

introduce new products/

services, administrative

techniques, process

technologies, etc

8. While exploring opportunities my firm...Typically adopts a very

competitive, undo-the-

competitors posture

1 2 3 4 5 6 7 Typically seeks to avoid

competitive clashes,

preferring a live and let

live posture

9. While exploring opportunities my firm...Maintains a consistent

market/ product definition

1 2 3 4 5 6 7 Continuously monitor

trends and identify future

needs of customers and/or

anticipate future demand

conditions

10.While exploring opportunities my firm...Takes a follow theleader approach in

introducing new products

or ideas

1 2 3 4 5 6 7 Strives to be first moverto capture the benefits of

an industry pioneer.

11.When confronted with decision making situations involving uncertainty, my firm...Typically accepts a bold,

aggressive posture in order

to maximize theprobability of exploiting

potential opportunities

1 2 3 4 5 6 7 Typically adopts a

cautious Wait and see

posture in order tominimize the risk

12.When confronted with decision making situations involving uncertainty, my firm...Believe that, owing to the

nature of the environment,

it is best to explore

opportunities gradually

via incremental approach

1 2 3 4 5 6 7 Believe that, owing to the

nature of the external

environment, bold, wide

ranging acts are necessary

to achieve firms objective


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13.When confronted with decision making situations involving uncertainty, my firm...A strong proclivity for

high risk projects with

chances of high returns

1 2 3 4 5 6 7 A strong proclivity for low

risk projects with normal

and certain rate of returns.

14.When confronted with decision making situations involving uncertainty, my firm...Prefer to study a problem

thoroughly before

deploying resources to

solve it

1 2 3 4 5 6 7 Is quick to spend money

on potential solutions if

problems are holding back

15.When confronted with decision making situations involving uncertainty, my firm...Encourage people in the

firm to take calculated

risks with new ideas

1 2 3 4 5 6 7 Do not encourage people

in the firm to take

calculated risks with new

ideas

16. While fighting competition, my firm......

Is very aggressive andintensely competitive 1 2 3 4 5 6 7 Makes no special effort totake business from

competition.

17.While fighting competition, my firm......Blends with the industry

stakeholders on whatever

actions will be initiated

1 2 3 4 5 6 7 Establishes competitive

position and vigorously

exploit opportunities to

achieve profitability.

18. While fighting competition, my firm......Exhibits a low-key profile

to actions, which can lead

to erosion of firm

reputation and retaliation

by competitors

1 2 3 4 5 6 7 Utilizes market strategies

like entering markets with

drastically lower prices or

copying the business

practices or techniques of

successful competitors


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19.While encouraging employees to perform better, my firm.....Expects individual and/or

teams pursuing business

opportunities to justify

their actions throughout

the development process

1 2 3 4 5 6 7 Encourages individuals or

teams pursuing business

opportunities to proceed

without having to justify

their action at every stage

of development

20.While encouraging employees to perform better, my firm.....Individuals and/or teams

are most effective if their

goals and performances

targets are set by their

superiors

1 2 3 4 5 6 7 Individuals and/or teams

are most effective if they

set their own goals after

consultation with their

superiors

21.While encouraging employees to perform better, my firm.....Individuals and/or teams

are expected to use

existing strategies and

standard operating

procedures as a basis fordecision making

1 2 3 4 5 6 7 Individuals and/or teams

are encouraged to think

outside the box when

making decision.

22. While encouraging employees to perform better, my firm.....The CEO and top

management team play a

major role in identifying

and selecting

entrepreneurialopportunities

1 2 3 4 5 6 7 Employees initiative and

input play a major role in

identifying and selecting

entrepreneurial

opportunities


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The following statements pertain to the external environment affecting your firm. Please read each

of the following statements and circle the one that reflects your response. Selecting 1 indicates that

you strongly disagree with the statement, selecting 7 indicates that you strongly agree with the

statement, whereas selecting 4 indicates neutrality.

1 The external environment our firm operates in has a

high level of risk and uncertainty.

1 2 3 4 5 6 7

2 The external environment poses serious threats to

our firm's survival and growth.

1 2 3 4 5 6 7

3 Our firm deals with a wide range of external

environment influences

1 2 3 4 5 6 7

4 Tough price competition is a major challenge in our

industry.

1 2 3 4 5 6 7

5 Government policy is a major challenge in our

industry.

1 2 3 4 5 6 7

6 The rate of product and service obsolescence is veryhigh in our industry.

1 2 3 4 5 6 7

7 In our industry, actions of competitors are

unpredictable

1 2 3 4 5 6 7

8 In our industry, demand and customer tastes are

unpredictable

1 2 3 4 5 6 7

The External Environment

Strongly

Disagree

Disagree Partially

Disagree

Neutral Partially

Agree

Agree Strongly

Agree

1 2 3 4 5 6 7


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Resource Availability

The following items are representative of resource availability in terms of whether or not

accessibility to the specified resources places the firm at an advantage or disadvantage. Please read

the following statements and circle the one that reflects your response. Selecting 1 indicates that

you strongly disagree with the statement, selecting 7 indicates that you strongly agree with the

statement, whereas selecting 4 indicates neutrality.

1 Easy Availability of capital 1 2 3 4 5 6 7

2 Access to low cost of capital 1 2 3 4 5 6 7

3 Leading edge plant equipment/production facilities 1 2 3 4 5 6 7

4 Availability of highly trained & skilled employees 1 2 3 4 5 6 7

5 Experience in product/ service development 1 2 3 4 5 6 7

6 Expertise in customer service 1 2 3 4 5 6 7

7 Access to low cost distribution channels 1 2 3 4 5 6 7

8 Access to resourceful social and business networks 1 2 3 4 5 6 7

9 Access to low cost labour 1 2 3 4 5 6 7

10 Access to low cost raw materials 1 2 3 4 5 6 7

Strongly

Disagree

Disagree Partially

Disagree

Neutral Partially

Agree

Agree Strongly

Agree

1 2 3 4 5 6 7


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Firm Growth

The following items pertain to the growth of your firm. Please read each of the following statements

and indicate the level of importance that you attach to the factors listed below as firms growth

objectives by circling the item that reflects your response. Selecting 1 indicates that the importance

level is least; selecting 7 indicates that importance is highest; whereas selecting 4 indicates

neutrality.

1 Sales Growth 1 2 3 4 5 6 7

2 Revenue Growth 1 2 3 4 5 6 7

3 Growth in Market Share 1 2 3 4 5 6 7

4 Employment Growth 1 2 3 4 5 6 7

5 Customer Growth 1 2 3 4 5 6 7

6. Growth in Assets 1 2 3 4 5 6 7

7 Net Profit 1 2 3 4 5 6 7

8 Return on Investment 1 2 3 4 5 6 7

9 Gross Margins 1 2 3 4 5 6 7

10 New Product Development 1 2 3 4 5 6 7

Not at all

importance

Neutral Highly

Importance

1 2 3 4 5 6 7


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Satisfaction

The following items pertain to the satisfaction with the growth areas of your firm. Please read the

following statements and indicate the level of satisfaction that you attach to the factors listed below

for achieving your firms growth by circling the item that reflects your response. Selecting 1

indicates that you are Highly Dissatisfied with the statement, selecting 7 indicates that you are

Extremely Satisfied with the statement, whereas selecting 4 indicates neutrality.

1 Sales Growth 1 2 3 4 5 6 7

2 Revenue Growth 1 2 3 4 5 6 7

3 Growth in Market Share 1 2 3 4 5 6 7

4 Employment Growth 1 2 3 4 5 6 7

5 Customer Growth 1 2 3 4 5 6 7

6 Growth in Assets 1 2 3 4 5 6 7

7 Net Profit 1 2 3 4 5 6 7

8 Return on Investment 1 2 3 4 5 6 7

9 Gross Margins 1 2 3 4 5 6 7

10 New Product Development 1 2 3 4 5 6 7

Highly

Dissatisfied

Neutral Extremely

Satisfied1 2 3 4 5 6 7

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