final project 6th sem bbi

8/19/2019 Final Project 6th Sem BBI

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EXECUTIVE SUMMARY"If you want 10 days of happiness, !ow !ain If

you want 10 yea!s of happiness, !ow at!ee If you want 100 yea!s of

happiness, !ow peop#e"$%&ECTIVE $' T(E STU)YThe pheno*ena#

e+pansion of insu!ane seto!-

The *a.o! insu!ane o*panies in ou! ount!y ha/e e+panded thei!

!anhes pheno*a##y in the #ast few deades A#so, *any newinsu!ane

o*panies a!e ein esta#ished a## o/e! the ount!yThe o.eti/e of

the study is the!efo!e, to e+a*ine the insu!ane o*panies, thei!

funtioninand asses thei! /iai#ity

IM$RTA2CE $' T(E STU)Y

The need to make profts:

!o3ts a!e essentia# fo! the su!/i/a# and !owth of e/e!yo**e!ia#

o!ani4ation

Increasing emphasis on proftability:

The p!o3tai #ity aspet of the insu!ane o*panies hasotten a #ot of

attention in the !eent yea!s

Employee satisaction:

A#on with the in!easin e*phasis on p!o3 tai#ity,

e*p#oyeesatisfation has a#so een ene!atin onside!a#e

inte!estThis study has thus een unde!ta5en to e+a*ine the

i*po!tane hu*an !esou!e *anae*ent ininsu!ane o*paniesHYPOTHESIS STAEE!T

In/est*ents in (RM p!aties an he#p a 3!* pe!fo!* ette!

I!T"O#$%TIO!

Co*petiti/e ad/antae of a o*pany an e ene!ated f!o* hu*an

!esou!es 6(R7 ando*pany pe!fo!*ane is in8uened y a set of

e9eti/e (RM p!aties In this study, weintended to assess the (R

p!aties in insu!ane o*paniesE/e!y o!ani4ation is o*posed of

peop#e and uti#i4in thei! se!/ies, de/e#opin thei! s5i##s,*oti/atin

the* to enhane thei! #e/e#s of pe!fo!*ane and ensu!in that they!e*ain o**ittedto the o!ani4ation a!e essentia# fo! the

ao*p#ish*ent of o!ani4ationa# o.eti/es This is t!uefo! a## types of

o!ani4ations : o/e!n*ent, usiness, eduation, hea#th, !e!eation o!

soia#ation $!ani4ations that an do this wi## e oth e9 eti/e as

we## as e; ient Ine;ient o! ine9eti/e o!ani4ations fae the dane!

of stanatin o! oin out of usiness

The e*phasis on p!ope! and e9et i/e hu*an !esou!e *anae*ent has

in!eased in the !eent


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ti*es It has o*e to e identi3ed as an i*po!tant fato! in the

suessfu# *anae*ent of ano!ani4ation ui!in,de/e#opin,

*oti/atin and !etainin hu*an !esou!es The a>uisition funtion

sta!ts with p#annin fo! the nu*e! and ateo!ies of e*p#oyees

!e>ui!ed, and end with sta; n Thede/e#op*ent funtion has th!ee

di*ensions = e*p#oyee t!ainin, *anae*ent de/e#op*ent, anda!ee!

de/e#op*ent

The *ot i/ation funt ion in#udes ident ifyin the indi/idua# *ot i/ationa#

needs of e*p#oyees and3 ndin ways to *oti/ate the* The !etention

funtion is one!ned with p!o/idin a wo!5 en/i!on*ent ondui/e to

the e*p#oyees and nu!tu!in the* to *a5e the* fee# o**itted

andattahed to the o!ani4ation(u*an !esou!es a!e the *ost

/a#ua#e and uni>ue assets of an o!ani4ation The

suessfu#*anae*ent of an o!ani4ation?s hu*an !esou!es is an

e+itin, dyna*i and ha##enin tas5,espeia##y at a ti*e when the

wo!#d has eo*e a #oa# /i##ae and eono*ies a!e in a state of 8u+

The sa!ity of ta #ented !esou!es and the !owin e+petations of the

*ode!n day wo!5e! ha/e fu!the! in!eased the o*p#e+ity of the hu*an

!esou!e funtion E/en thouh spei3 hu*an !esou!efuntions@ati/ities a!e the !esponsii#ity of the hu*an !esou!e

depa!t*ent, theatua# *anae*ent of hu*an !esou!es is the

!esponsii#ity of a## the *anae!s in ano!ani4ationIt is the!efo!e

neessa!y fo! a## *anae!s to unde!stand and i/e due i*po!tane to

the di9e!enthu*an !esou!e po#iies and ati/ities in the

o!ani4ation(u*an Resou!e Manae*ent out#ines the i*po!tane of

(RM and its di9 e!ent funtions in ano!ani4ationIt e+a*ines the

/a!ious (R p!oesses that a!e one!ned with att!atin, *anain,

*oti/atinand de/e#opin e*p#oyees fo! the ene3t of the

o!ani4ation

The insu!ane seto! e*p#oye!s a!e indu # in into a!ess i/e

!e!uit*ents uite

8e+i#e and !eady to wo!5 as pa!t ti*e e*p#oyees as we## Apa!t f!o*

hi!in atua!ies and unde!w!ite!s, the indust!y isfousin on hi!in

aents These aents !ep!esent the f!ont end of the usto*e! hain and

a!e!esponsi#e fo! !inin in new usiness


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I!S$"A!%E SE%TO": A! I!T"OS$%TIO!Ins&rance

is a fo!* of !is5 *anae*ent p!i*a!i#y used tohedeaainst the!is5 of

a ontinent #ossInsu!ane is de3ned as the e>uita#e t!ansfe! of the

!is5 of a #oss, f!o* one entity to anothe!, ine+hane fo! a p!e*iu*,and an e thouht of as a ua!anteed and 5nown s*a## #oss to

p!e/enta #a!e, possi#y de/astatin #ossAn

insu!e!

is a o*pany se##in the insu!ane an

insu!ed

o!

po#iyho#de!

is the pe!son o! entity uyin the insu!aneThe

insu!ane !ate

is a fato! used to dete!*ine the a*ount to e ha!ed fo! a e!tain

a*ountof insu!ane o/e!ae, a##ed the

p!e*iu*

The

si+ p!inip#es

of insu!ane

a!e-

1

Indemnity

= Insu!ane is a ont!at of inde*nity whe!e the insu!ane

o*panyinde*ni3es the insu!ed aainst e!tain !is5s fo! a

onside!ation 5nown as p!e*iu*D

Ins&rable interest

= *eans the #oss of whih wi## di!et#y a9et the insu!ed

$tmost good aith

= *eans that the insu!ed and the insu!ane o*pany wi## not

wi##fu##yhide anythin f!o* eah othe!

F

http://en.wikipedia.org/wiki/Risk_managementhttp://en.wikipedia.org/wiki/Hedge_(finance)http://en.wikipedia.org/wiki/Riskhttp://en.wikipedia.org/wiki/Premiumhttp://en.wikipedia.org/wiki/Hedge_(finance)http://en.wikipedia.org/wiki/Riskhttp://en.wikipedia.org/wiki/Premiumhttp://en.wikipedia.org/wiki/Risk_management


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itigation

= *eans the insu!ed wi## not eha/e i!!esponsi#y and wi## ta5e due a!e

sothat the !is5 of #oss o! the #oss is *ini*i4ed

S&brogation

= *eans the insu!ane o*pany a>ui!es #ea# !ihts to at on eha#f of

theinsu!ed ie the insu!ane o*pany steps into the shoes of the

insu!ed

G

%a&sa Pro'ima or Pro'imate %a&se

( *eans the p!o+i*ate ause of #oss to ase!tainwhethe! the #oss is

o/e!ed unde! the po#iy

HISTO"Y O) I!S$"A!%E SE%TO" I! I!#IA

The his to!y of Insu!ane in India sta!ted with #i fe insu!ane in 1H1H

when it wasonei/ed as a *eans to p!o/ide fo! En#ish


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The insu!ane .o des!ipt ion whih is ene!a##y ass ined to peop#e

wo!5in in the insu!aneindust!y is i/en e#ow-

To hand#e a## the a9ai!s of the usto*e! !e#ated to the po#iies o!

these!/ies o9e!ed y the insu!ane o*pany and to !eso#/e anyon8itsa!isin if any

To wo!5 fo! insu!ane o*pany o! se/e!a# insu!ane o*panies and

3ndin #ients ino!de! to !eate awa!eness aout the insu!ane po#iies

that the insu!ane o*pany has too9e!

The .o !esponsii #i ty *ay in#ude 3ndin out if the #ai* *ade y the

#ient fo! insu!ane o/e! wa!!antees insu!ane o! not

To in/est iate whethe! a## the p!e*iu*s we!e pa id on ti*e and whethe!

the #ai* *adefa##s in the pa!tiu#a! insu!ane po#iy

To *eet potentia# usto*e!s and se## the* the insu!ane po# iies ein

o9e!ed y theinsu!ane o*pany

%ompetencies re,&ired or -ob in ins&rance

Any Insu!ane .o see5e! *ust possess the fo##owin set of s5i##s-

P&blic Speaking

- A ood insu!ane p!ofessiona# shou#d ha/e st!on o**uniation

aswe## as pu#i spea5in s5i##s

%omp&ter kno.ledge

- %asi 5now#ede of o*pute!s in#udin Mi!osoft


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- As an insu!ane .o in#udes o!ani4in wo!5 it is neessa!y toha/e

ood s5i##s in this depa!t*ent

H$A! "ESO$"%E A!A/EE!T: A! I!T"O#$%TIO!

N(u*an !esou!e *anae*ent 6(RM7 is p#annin pe!sonne# needs

!e!uitin, se#etin,t!ainin, and de/e#opin apa#e e*p#oyeesp#ain the* in p!oduti/e wo!5 en/i!on*ents and!ewa!din thei!

pe!fo!*ane N

Thus, hu*an !esou!e *anae*ent !efe!s to a set of p!o!a**es,

funtions andati/ities desined and a!!ied out to *a+i*i4e oth,

e*p#oyee as we## as o!ani4ationa#e9eti/eness It is one!ned with

the peop#e di*ensions in the *anae*ent Sine e/e!yo!ani4ation is

*ade up of peop#e, a>ui!in thei! se!/ies de/e#opin thei! s5i##s

*oti/atinthe* to hihe! #e/e#s of pe!fo!*ane and ensu!in that theyontinue to *aintain thei! o**it*ent to the o!ani4ation a!e

essentia# to ahie/in o!ani4ationa# o.eti/es This is t!ue,!ea!d#ess

of the type of o!ani4ation :o/e!n*ent, usiness, eduation, hea#th,

!e!eation o! soia# ations

(u*an !esou!e is one of the natu!a# !esou!es of any ount!y?s

eono*y It is thewea#th of the ount!y In the onte+t of an5in,

hu*an !esou!e is of !eate! i*po!tane Thedep#oy*ent of hu*an

!esou!e th!ouh p!ope! and e; ient se#etion, t!ainin and

de/e#op*ent,is a##ed (u*an Resou!e Manae*entThe suess of any

o!ani4ation #a!e#y depends on e; ient hu*an !esou!e *anae*ent,

apa!tf!o* ope!ations, *a!5etin and sa#es, the (R depa!t*ent

*anaes a## the e; ient peop#ewo!5in in ope!ations and *a!5etin


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di/isions in any o!ani4ationThus, (RM !efe!s to a set of p!o!a**es,

funtions and ati/ities desined and a!!iedout in o!de! to *a+i*i4e

oth e*p#oyees as we## as o!ani4ationa# e9 eti/eness

(u*an !esou!e *anae*ent is ased on fou! funda*enta#

p!inip#es-

1(u*an !esou!es a!e the *ost i*po!tant assets i*po!tant assets an

o!ani4ation has and thei! e9eti/e *anae*ent is the 5ey to its

suessD$!ani4ationa# suess is *ost #i5e#y to e ahie/ed if the

pe!sonne# po#iies and p!oedu!esa!e #ose#y #in5ed to o!po!ate and

st!atei p#ans

$!ani4ationa# u#tu!e, /a#ues and #i*ate sini3ant#y in8 uene*anae!ia# eha/io! ande+e!t a *a.o! in8 uene on the ahie/e*ent of

e+e##ene (ene, ontinuous e9o!t is neededsta!tin f!o* the

*anae*ent in o!de! to *a5e the o!anisationa# u#tu!e

aepta#eF(u*an !esou!e *anae*ent is one!ned with

inte!atin a## *e*e!s of the o!ani4ationin/o#/ed and wo!5in

toethe! with a sense of o**on pu!pose

An o!ani4ation is d!i/en y hu*an apita# and the >ua#ity and

e9eti/eness of the o!ani4ationis dete!*ined y the >ua#ity of the

peop#e that a!e e*p#oyed The !esou!es of *en *oney*ate!ia# and

*ahine a!e o##eted and oo!dinated th!ouh peop#e ui!ed to attain the

o*panyBs st!atei oa#sManae*ent deisions and p!oesses fo!

dea#in with e*p#oyees a!e !itia# to ensu!e that theo!ani4ation ets

and 5eeps the !iht sta9(RM *ay e de3 ned as a set of po#iies

p!aties and p!o!a*s desined to *a+i*i4e oth pe!sona# and

o!ani4ationa# oa#s and the p!oess of indin peop#e and

o!ani4ations toethe! so that the o.eti/es of the eah a!e ahie/ed

So*e de3nitions of (RM a!e as fo##owsN(RM is the *anae*entfuntion that is one!ned with ettin, t!ainin, *oti/atin and5eepin

o*petent e*p#oyeesON(RM is a *ost ad/aned app!oah in the 3 e#d

of !esou!e **t ta#5s aout opti*a# uti#i4ationof hu*an apita# The

app!oah is inte!ati/e and suppo!ti/eON(RM does ta#5 aout the

u#ti/ation of a s5i##fu# en/i!on*ent in whih peop#e o!

e*p#oyeeassoiate a!e a#e to e+t!at thei! hihest potentia#O(RM

dea#s with the day to day ope!ations of the hu*an !esou!es

depa!t*ent This u!!iu#u*wou#d in#ude usiness #aw, o*pensation,

e*p#oyee !e#ations, ene3ts, and *edia# e t

(u*an Resou!e Manae*ent 6"(RM"7 is a way of *anae*ent that#in5s peop#e:!e#ated


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ati/ities to the st!atey of a usiness o! o!ani4ation (RM is often

!efe!!ed to as "st!atei(RM" It has se/e!a# oa#s-

To *eet the needs of the usiness and *anae*ent 6!athe! than .ust

se!/e the inte!ests of e*p#oyees7

To #in5 hu*an !esou!e st!ateies @ po #i ies to the usiness oa#s and

o.eti/es

To 3nd ways fo! hu*an !esou!es to "add /a#ue" to a usiness

To he#p a usiness ain the o**it*ent of e*p#oyees to its /a #ues,oa#s and o.eti/es

O+*E%TI0ES O) H"

1

SO%IETA12

To e ethia##y and soia# #y !esponsi#e to the needs and ha# #enes of

thesoietyD

O"/A!I3ATIO!A1

:To !in o!ani4ationa# e9eti/eness and se!/e othe! depa!t*ents

)$!%TIO!A12

To do the opti*a# uti #i4at ion of the !esou!es and !espond to the need

of the o!ani4ationF

PE"SO!A1

2 To assist e*p#oyees in ahie/in thei! pe!sona# oa#s to *ot i/ate and

!etainthe* the!ey, enhanin the indi/idua#Bs ont!iution to theo!ani4ation

#E)I!ITIO! O) H"#

(R) )EAS


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Thus,

(u*an Resou!e )e/e#op*ent dea#s with the t!ainin and the

de/e#op*enta# aspet of e*p#oyees

H" I! I!S$"A!%E

Unde! p!esent *a!5et fo!es and st!it o*petition, the insu!ane

o*panies a!e fo!ed to eo*petiti/e Conte*po!a!y o*panies *ust

see5 ways to eo*e *o!e e; ient, p!oduti/e,8e+i#e and inno/ati/e,

unde! onstant p!essu!e to i*p!o/e !esu#tsThe t!aditiona# ways of

ainin o*petiti/e ad/antae ha/e to e supp#e*ented

witho!ani4ationa# apai#ity i e the 3!*Bs ai#ity to *anae

peop#e$!ani4ationa# apai#ity !e#ates to hi!in and !etainin

o*petent e*p#oyees and de/e#opino*petenies th!ouh e9eti/ehu*an !esou!e *anae*ent p!atiesIndeed, de/e#opin a ta#ented

wo!5fo!e is essentia# to sustaina#e o*petiti/e ad/antae(ih

pe!fo!*ane wo!5 p!aties p!o/ide a nu*e! of i*po!tant sou!es of

enhanedo!ani4ationa# pe!fo!*ane (R syste*s ha/e i*po!tant,

p!atia# i*pats on the su!/i/a# and3nania# pe!fo!*ane of 3!*s, and

on the p!oduti/ity and >ua#ity of wo!5 #ife of the peop#e inthe*

Ob-ecti4es and Importance o the St&dy

ie!a#i4ation in the Indian insu!ane seto! has opened the seto! top!i/ate o*petitionThe insu!ane indust!y fo!*s an inte!a# pa!t of the

#oa# 3nania# *a!5et, with insu!aneo*panies ein sini3ant

institutiona# in/esto!sIn !eent deades, the insu!ane seto!, #i5e

othe! 3nania# se!/ies, has !own in eono*ii*po!taneA nu*e! of

fo!ein insu!ane o*panies ha/e set up !ep!esentati/e o; es in India

and ha/ea#so tied up with /a!ious asset *anae*ent o*panies

A## these de/e#op*ents ha/e fo!ed the insu!ane o*panies to e

o*petiti/e


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567

H&man "eso&rce Planning

Keo!e %e!na!d Shaw said- Qto e in he## is to d!ift to e in hea/en is to

stee

!B


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(u*an !esou!e p#annin has t!aditiona##y een used y o!ani4ations

to ensu!e that the !iht pe!son is in the !iht .o at the !iht

ti*e (u*an !esou!e p#annin an e

de3ned as the p!oess y whih *anae*ent dete!*ines howthe

o!ani4ation shou#d *o/e f!o* its u!!ent *anpowe! position to its

desi!ed positionTh!ouh p#annin, *anae*ent st!i/es to ha/e the

!iht nu*e! and the !iht 5inds of peop#e, atthe !iht p#aes, at the

!iht ti*e, doin thins whih !esu#t in oth the o!ani4ation and

theindi/idua# !eei/in *a+i*u* #on:!un ene3ts

)actors $nderlying Increased Interest in H&man "eso&rce

Planning

Undouted#y, the!e a!e *any fato!s that aount fo! the in!easedattention di!eted to hu*an!esou!e p#annin, ut en/i!on*enta#

fo!es:#oa#i4ation, new tehno#oies, eono*ionditions, and a

hanin wo!5 fo!e see* pa!tiu#a!#y potentThese !eate o*p#e+ity

and une!tainty fo! o!ani4ations Une!tainty an inte!fe!e

withe; ient ope!ations, so o!ani4ations typia##y atte*pt to !edue

its i*pat fo!*a# p#annin isone o**on tati used y o!ani4ations

to u9e! the*se#/es f!o* en/i!on*enta# une!tainty

The Process o H&man "eso&rce anagement Planning

The hu*an !esou!e p#annin p!oess, de*ands the (R *anae! to

3!st unde!stand the usiness!e>ui!e*ent $n#y if he o*p!ehends the

natu!e and sope of the usiness, wi## he e a#e toe*p#oy those who

wi## de#i/e! the !e>ui!edpe!fo!*ane


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STEPS I! H$A! "ESO$"%E A!A/EE!T P1A!!I!/

56 #etermining the n&mbers to be employed at a ne. location

If o!anisations o/e!do the si4e of thei! wo!5fo!e it wi## a!!y su!p#uso! unde!uti#ised sta9A#te!nati/e#y, if the opposite *is.ud*ent is

*ade, sta9 *ay e o/e!st!ethed, *a5in it ha!d o! i*possi#e to *eet

p!odution o! se!/ie dead#ines at the >ua#ity #e/e# e+peted So the

>uestionswe as5 a!e-

(ow an output e i*p!o/ed you! th!ouh unde!standin the

inte!!e#ation etween p!oduti/ity, wo!5 o!anisation and tehno#oia#

de/e#op*ent ui!e*ents

(a/e *o!e 8e+i#e wo!5 a!!ane*ents een onside!ed

(ow a!e the sta9s you need to e a>ui!ed

The p!inip#es an e app# ied to any e+e!ise to de3ne wo!5fo!e

!e>ui!e*ents, whethe! it e a usiness sta!t:up, a !e#oation, o! the

openin of new fato!y o! o; e

86 "etaining yo&r highly skilled sta9

Issues aout !etention *ay not ha/e een to the fo!e in !eent yea!s,

ut a## it needs is fo! o!anisations to #ose 5ey sta9 to !ea#ise that an

unde!standin of the patte!n of !esination isneeded Thus

o!anisations shou#d-

*onito! the e+tent of !esination

diso/e! the !easons fo! it

esta#ish what it is ostin the o!anisation


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o*pa!e #oss !ates with othe! si*i#a! o!anisationsua#ity

sta9 is ein #ost This wi## ost the o!anisation di!et#y th!ouh the

i## fo! sepa!ation, !e!uit*ent andindution, ut a#so th!ouh a #oss of

#on:te!* apai#ity

(a/in unde!stood the natu!e and e+tent of !esination steps an e

ta5en to !etify the situationThese *ay e !e#ati/e#y heap and si*p#e

so#utions one the !easons fo! the depa!tu!e of e*p#oyees ha/e een

identi3ed %ut it wi## depend on whethe! the p!o#e* is peu#ia! to

you! own o!anisation, and whethe! it is onent!ated in pa!tiu#a!

!oups 6e y ae, ende!, !adeo! s5i##7

6 anaging an e9ecti4e do.nsi;ing programme

This is an a## too o**on issue fo! *anae!s (ow is the wo!5fo!e to

e ut pain#ess#y, whi#e atthe sa*e ti*e p!otetin the #on:te!*

inte!ests of the o!anisation A >uestion *ade a## theha!de! y the

ti*e p!essu!es *anae*ent is unde!, oth eause of usiness

neessities ande*p#oyee an+ieties (R he#ps y onside!in-

the so!t of wo!5fo!e en/isaed at the end of the e+e!ise

the p!os and ons of the di9e!ent !outes to et the!e

how the natu!e and e+tent of wastae wi## hane du!in the !un:down

the uti#ity of !et!ainin, !edep#oy*ent and t!ansfe!s

what the app!op!iate !e!uit*ent #e/e#s *iht eSuh an ana#ysis an

e p!esented to senio! *anae!s so that the ost ene3t of /a!ious

*ethodsof !edution an e assessed, and the ti*e ta5en to *eet

ta!ets esta#ishedIf instead the CE$ announes on day one that the!e

wi## e no o*pu#so!y !edundanies and/o#unta!y se/e!ane is open to

a## sta9, the dane! is that an una#aned wo!5fo!e wi##

!esu#t,!e8etin the ta5e:up of the se/e!ane o9e! It is often di; u#t

and e+pensi/e to !ep#ae #ost>ua#ity and e+pe!iene


14/63

f!o* e#sewhe!e %ut they !eonise that whi#ethis *ay ha/e dea#t with

a sho!t:te!* s5i##s sho!tae, it has not so#/ed the #one! te!* >uestion

of *anae!ia# supp#y- what so!t, how *any, and whe!e wi## they o*e

f!o* To add!ess these>uestions you need to unde!stand-

the p!esent a!ee! syste* 6in#udin patte!ns of p!o*otion and

*o/e*ent, of !e!uit*entand wastae7

the ha!ate!istis of those who u!!ent#y oupy senio! positions

the o!anisationBs futu!e supp#y of ta#entThis then an e o*pa!ed

with futu!e !e>ui!e*ents, in nu*e! and type These wi## of ou!se

ea9eted y inte!na# st!utu!a# hanes and e+te!na# usiness o!

po#itia# hanes Co*pa!inyou! u!!ent supp#y to this !e/ised de*and

wi## show su!p#uses and sho!taes whih wi## a##owyou to ta5e o!!eti/e

ation suh as-

!e!uitin to *eet a sho!tae of those with senio! *anae*ent

potentia#

a##owin faste! p!o*otion to 3## i**ediate aps

de/e#opin !oss funtiona# t!ansfe!s fo! hih 8ie !s

hi!in on 3 +ed:te!* ont!ats to *eet sho!t:te!* s5i##s@e+pe!iene

de3its

!eduin sta9 nu*e!s to !e*o/e #o5aes o! fo!tho*in su!p#uses

Ho. can H"P be applied>

The !epo!t detai #s the so!t of app!oah o*panies *iht wish to ta5e

Most o!anisations a!e#i5e#y to want (R syste*s-

whih a!e !esponsi/e to hane


15/63

whe!e assu*ptions an easi#y e *odi3 ed

that !eonise o!anisationa# 8 uidity a!ound s5i##s

that a##ow 8e+ii#ity in supp#y to e in#uded

that a!e si*p#e to unde!stand and use

whih a!e not too ti*e de*andin

To ope!ate suh syste*s o!anisations need-

app!op!iate de*and *ode#s

ood *onito!in and o!!eti/e ation p!oesses

o*p!ehensi/e data aout u!!ent e*p#oyees and the e+te!na# #aou!

*a!5et

an unde!standin how !esou!in wo!5s in the o!anisation

If (R tehni>ues a!e ino!ed, deisions wi## sti## e ta5en, ut without

the ene3t of unde!standin thei! i*p#iations K!aduate !e!uit*ent

nu*e!s wi## e set in ino!ane of de*and, o! *anae*ent

suession p!o#e*s wi## de/e#op unnotied

867

O"/A!ISI!/


16/63

$!ani4in !esou!es an *ean a /a!iety of thins 'i!st, the *anae!is in ha!e of o!ani4inhu*an !esou!es 'o! e+a*p#e, a *anae! wi##

need to e su!e the app!op!iate e*p#oyees a!ehi!ed In addition, it is

the *anae!Bs !esponsii#ity to ensu!e the e*p#oyees ha/e the

s5i##sneessa!y fo! the wo!5p#ae $!ani4in these e*p#oyees,

ao!din to when they a!e neededand how they a!e uti#i4ed, is a

!itia# pa!t of the *anae!Bs position

Organi;ing Occ&rs %ontin&o&sly

$!ani4in is a dai#y, wee5#y and yea!#y tas5 fo! *ost *anae!s In

todayBs fast:paed usinesswo!#d, thins hane >ui5#y and /a!iations

ou! Manae!s *ust !e*e*e! that the

o!ani4ationa# o*ponent is 8 uid and fo!e/e!:hanin '#e+i#e

*anae!s a!e a#e to haneou!ses when neessa!y and sti## *eet the

#ientBs needsChane is ine/ita#e 'o! 3 !*s that e+pe!iene hane

f!e>uent#y, the o!ani4in funtion ise/en *o!e !uia# $!ani4ationa#

hanes suh as addin new positions o! e#i*inatin e!tain p!oesses

an hane the o!ani4ationa# #e/e# and st!utu!e of the usiness

Importance o Organi;ation

eop#e who a!e o!ani4ed ene!a##y ao*p#ish *uh *o!e than

diso!ani4ed indi/idua#s Thesa*e is t!ue of o!ani4ed depa!t*ents o!

usinesses Those *anae!s who an *aste! theo!ani4ation funtion

wi## en.oy a *uh s*oothe! tenu!e in the *anae*ent position

67

*O+ A!A1YSIS:


17/63

&o Ana#ys is is a p!oess to identi fy and dete!*ine in detai # the

pa!tiu#a! .o duties and!e>ui!e*ents and the !e#ati/e i*po!tane ofthese duties fo! a i/en .o &o Ana#ysis is a p!oess whe!e .ud*ents

a!e *ade aout data o##eted on a .o

The &o not the pe!son

- An i*po!tant onept of &o Ana#ysis is that the ana#ysis is

ondutedof the &o, not the pe!son uestionnai!es, the

p!odut of the ana#ysis is a des!iption o! spei3ations of the .o, not

a des!iption of the pe!son

#etermining Training !eeds

&o Ana#ysis an e used in t!ainin@"needs assess*ent" to identify o!

de/e#op-

t!ainin ontent

assess*ent tests to *easu!e e9eti/eness of t!ainin

e>uip*ent to e used in de#i/e!in the t!ainin

*ethods of t!ainin 6ie, s*a## !oup, o*pute!:ased, /ideo,

#ass!oo*7


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Co*pensation

&o Ana#ys is an e used in o*pensation to identi fy o! dete!*ine-

s5i## #e/e#s

o*pensa#e .o fato!s

wo!5 en/i!on*ent 6e, ha4a!ds attention physia# e9o!t7

!esponsii#ities 6e, 3sa# supe!/iso!y7

!e>ui!ed #e/e# of eduation 6indi!et#y !e#ated to sa#a!y #e/e#7

Se#etion

&o Ana#ys is an e used in se #et ion p!oedu!es to identi fy o! de/e#op-

.o duties that shou#d e in#uded in ad/e!tise*ents of /aantpositions

app!op!iate sa#a!y #e/e# fo! the position to he#p dete!*ine what sa#a!y

shou#d e o9e!edto a andidate

*ini*u* !e>ui!e*ents 6eduation and@o! e+pe!iene7 fo! s!eenin

app#iants

inte!/iew >uestions

se#etion tests@inst!u*ents 6e, w!itten tests o!a# tests .o

si*u#ations7

app#iant app!aisa#@e/a#uation fo!*s


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o!ientation *ate!ia#s fo! app#iants@new hi!es

e!fo!*ane Re/iew

&o Ana#ysis an e used in pe!fo!*ane !e/iew to identify o! de/e#op-

oa#s and o.eti/es

pe!fo!*ane standa!ds

e/a#uation !ite!ia

#enth of p!oationa!y pe!iods

duties to e e/a#uated


20/63

ethods

The!e a!e se/e!a# ways to ondut a .o ana#ysis, in#udin- in te!/iews

with inu*ents andsupe!/iso!s, >uestionnai!es 6st!utu!ed, open:

ended, o! oth7, ose!/ation, !itia# inidentin/estiations, and

athe!in a5!ound info!*ation suh as duty state*ents o!

#assi3ationspei3ations In .o ana#ysis onduted y (R

p!ofessiona#s, it is o**on to use *o!e than oneof these *ethods

ui!e*ents, !e>ui!e a !easona#e a*ount of

*enta# ati/ity, and he#ps foste! fee#ins of ahie/e*ent and se#f:

estee*

)A%TO"S A))E%TI!/ *O+ #ESI/!

&o desin is a9 eted y o!ani4ationa# , en/i!on*enta # and eha/io!a#

fato!s A p!ope!#ydesined .o wi## *a5e it *o!e p!oduti/e and

satisfyin If a .o fai#s on this ount, it *ust e!edesined ased on

the feeda5 The /a!ious fato!s a9etin .o desin a!e the fo##owin

$!ani4ationa# fato!s

$!ani4ationa# fato!s in#ude ha!ate!istis of tas5, wo!5 8 ow,

e!ono*is and wo!5 p!aties%haracteristics o Task

- &o desin !e>ui!es the asse*#y of a nu*e! of tas5s into a .o o!

a!oup of .os An indi/idua# *ay a!!y out one *ain tas5 whih

onsists of a nu*e! of inte!:!e#ated e#e*ents o! funtions $n the

othe! hand , tas5 funtions *ay e spi#t etween a tea*,wo!5in

#ose#y toethe! o! st!un a#on an asse*#y #ine In *o!e o*p#e+

.os, indi/idua#s*ay a!!y out a /a!ie ty of onneted tas5s, eah wi th a

nu*e! of funtions, o! these tas5s *ay e a##oated to a !oup of

wo!5e!s o! di/ided etween the*

=ork )lo.


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- The 8ow of wo!5 in an o!ani4ation is st!on#y in8uened y the

natu!e of the p!odut o! se!/ie The p!odut o! se!/ie usua##y

suests the se>uene and a#ane etween .os, if the wo!5 is to e

done e; ient#y Afte! the se>uene of .os is dete!*ined, the

a#ane etween the .os i s esta#ished

Ergonomics

- E!ono*is is one!ned with desinin and shapin .os to 3 t the

physia#ai#ities and ha!ate!istis of indi/idua#s so that ,they pe!fo!*

the .os e9eti/e#y

=ork Practices

-


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&o e/a#uat ion

is the p!oess of syste*atia##y dete!*inin a !e#ati/e inte!na# /a#ue of

a .o inan o!ani4ation In a## ases the idea is to e/a#uate the .o, not

the pe!son doin it &o e/a#uationis the p!oess of dete!*inin the

wo!th of one .o in !e#ation to that of the othe! .os in ao*pany so

that a fai! and e>uita#e wae and sa#a!y syste* an e esta#ished

*ob E4al&ation ethods

The!e a!e th!ee as i *ethods of .o e/a#uation- 617 !an5in, 6D7

#assi3ation, 67 fato! o*pa!ison

"anking ethod

e!haps the si*p#est *ethod of .o e/a#uation is the !an5in *ethod

Ao!din to this *ethod, .osa!e a!!aned f!o* hihest to #owest, in

o!de! of thei! /a#ue o! *e!it to the o!ani4ation &osa#so an e

a!!aned ao!din to the !e#ati/e di; u#ty in pe!fo!*in the* The

.os a!ee+a*ined as a who#e !athe! than on the as is of i*po!tant

fato!s in the .o and the .o at thetop of the #ist has the hihest /a#ue

and o/ious#y the .o at the otto* of the #ist wi## ha/e the#owest

/a#ue

http://www.openlearningworld.com/olw/courses/books/Job%20Analysis%20and%20Evaluation/Job%20Analysis%20and%20Evaluation/Job%20Evaluation%20Methods.htmlhttp://www.openlearningworld.com/olw/courses/books/Job%20Analysis%20and%20Evaluation/Job%20Analysis%20and%20Evaluation/Job%20Evaluation%20Methods.htmlhttp://www.openlearningworld.com/olw/courses/books/Job%20Analysis%20and%20Evaluation/Job%20Analysis%20and%20Evaluation/Job%20Evaluation%20Methods.htmlhttp://www.openlearningworld.com/olw/courses/books/Job%20Analysis%20and%20Evaluation/Job%20Analysis%20and%20Evaluation/Job%20Evaluation%20Methods.htmlhttp://www.openlearningworld.com/olw/courses/books/Job%20Analysis%20and%20Evaluation/Job%20Analysis%20and%20Evaluation/Job%20Evaluation%20Methods.html


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%lassifcation ethod

Ao!din to this *ethod, a p!edete!*ined nu*e! of .o !oups o! .o

#asses a!e esta#ishedand .os a!e assined to these #assi3ations

This *ethod p#aes !oups of .os into .o #asseso! .o !ades

Sepa!ate #asses *ay in#ude o; e, #e!ia#, *anae!ia#, pe!sonne#,

etThe .o #assi3ation *ethod is #ess su.eti/e when o*pa!ed to

the ea!#ie! !an5in *ethodThe syste* is /e!y easy to unde!stand and

aepta#e to a#*ost a## e*p#oyees without hesitation$ne st!on point

in fa/o! of the *ethod is that it ta5es into aount a## the fato!s that a

.oo*p! ises Th is syste* an e e9eti/e#y used fo! a /a!iety of

.osThe wea5nesses of the .o #assi3ation *ethod a!e-

E/en when the !e>ui!e*ents of di9e!ent .os di9e!, they *ay e

o*ined into a sin#eateo!y, dependin on the status a .o a!!ies

It is di; u#t to w!ite a##:in#usi/e des!iptions of a !ade

The *ethod o/e!s i*p# i3es sha!p di9e!enes etween di9 e!ent .os and

di9e!ent !ades

ui!ed fo! eah .o, ie, the p!esent waes paid fo!

5ey .os *ay e di/ided a*on the fato!s weihed y i*po!tane 6the

*ost i*po!tant fato!, fo! instane, *enta# e9o!t, !eei/es the hihest

weiht7 In othe! wo!ds, waes a!e assined to the .o in o*pa!ison to

its !an5in on eah .o fato!


24/63

Point method

This *ethod is wide#y used u!!ent #y (e!e, .os a!e e+p!essed in te!*s

of 5ey fato!s oints a!eassined to eah fato! afte! p!io!iti4in eah

fato! in the o!de! of i*po!tane The points a!esu**ed up to

dete!*ine the wae !ate fo! the .o &os with si*i#a! point tota#s a!e

p#aed insi*i#a! pay !ades

@67"E%"$ITE!T

Re!uit*ent is de3 ned as, Na p!oess to diso/e! the sou!es of

*anpowe! to *eet the!e>ui!e*ents of the sta; n shedu#e and to

e*p#oy e9eti/e *easu!es fo! att!atin that*anpowe! in ade>uate

nu*e!s to fai#itate e9eti/e se#etion of an e; ient wo!5fo!eO

P$"POSE:

)ete!*ine the p!esent and futu!e !e>ui!e*ents of the o!ani4ation in

on.untion with its pe!sonne#:p#annin and .o:ana#ysis ati/ities

In!ease the poo# of .o andidates at *ini*u* ost

(e#p in!ease the suess !ate of the se#etion p!oess y !eduin thenu*e! of /isi#y,unde! >ua#i3ed o! o/e!>ua#i3ed .o app#iants

(e#p !edue the p!oai#ity that .o app#iants, one !e!uited and

se#eted, wi## #ea/e theo!ani4ation on#y afte! a sho!t pe!iod of ti*e

%ein identifyin and p!epa!in potentia# .o app#iants who wi##

eapp!op!iate andidates

Indut outside!s with a new pe!speti/e to #ead the o*pany


25/63

Infuse f!esh #ood at a## #e/e#s of the o!ani4ation

)e/e#op an o!ani4ationa# u#tu!e that att!ats o*petent peop#e to theo*pany

Sea!h fo! ta#ent #oa##y and not .ust within the o*pany

S$URCES $' RECRUITME2T-

The so&rces o recr&itment may be broadly di4ided into t.o

categories-17I2TER2A S$UR)ES D7 EXTER2A S$URCES%oth ha/e

thei! own *e!its and de*e!its

I2TER2A S$URCES-

e!sons who a!e a#!eady wo!5in in an o!ani4ation onstitute the

Qinte!na# sou!esBRet!enhed e*p#oyees, !eti!ed e*p#oyees,

dependents of deeased e*p#oyees *ay a#soonstitute the inte!na#

sou!es ua#i3ations to 3 ## .os in an o!anisationThe asi pu!pose is to


26/63

hoose the indi/idua# who an*ost suessfu##y pe!fo!* the .o f!o*

the poo# of >ua#i3 ed andidates

The si4e of the #aou! *a!5et , the i*ae of the o*pany, the p#ae of

postin, the natu!e of .o, the o*pensation pa5ae and a host ofothe! fato!s in8uene the *anne! of aspi!antsa!e #i5e#y to !espond to

the !e!uitin e9o!ts of the o*pany Th!ouh the p!oess

of !e!uit*ent the o*pany t!ies to #oate p!ospeti/e e*p#oyees and

enou!aes the* to app#yfo! /aanies at /a!ious #e/e#s Re!uitin,

thus, p!o/ides a poo# of app#iants fo! se#etion

P$"POSE:

The pu!pose of se #et ion is to pi5 up the *ost suita#e andidate who

wou#d *eet the!e>ui!e*ents of the .o in an o!anisation est, to 3ndout whih .o app#iant wi## e suessfu#,if hi!ed To *eet this oa#,

the o*pany otains and assesses info!*ation aout the app#iants

inte!*s of ae, >ua#i3ations, s5i##s, e+pe!iene, et the needs of the

.o a!e *athed with the p!o3#e of andidates

THE P"O%ESS:

The si4e of the #aou! *a!5et , the i*ae of the o*pany, the p#ae of

postin, the natu!e of .o, the o*pensation pa5ae and a host of

othe! fato!s in8uene the *anne! of aspi!antsa!e #i5e#y to !espond tothe !e!uitin e9o!ts of the o*pany Th!ouh the p!oess

of !e!uit*ent the o*pany t!ies to #oate p!ospeti/e e*p#oyees and

enou!aes the* to app#yfo! /aanies at /a!ious #e/e#s Re!uitin,

thus, p!o/ides a poo# of app#iants fo! se#etion

UR$SE-

The pu!pose of se #et ion is to pi5 up the *ost suita#e andidate who

wou#d *eet the!e>ui!e*ents of the .o in an o!anisation est, to 3nd

out whih .o app#iant wi## e suessfu#,if hi!ed To *eet this oa#,

the o*pany otains and assesses info!*ation aout the app#iants

inte!*s of ae, >ua#i3ations, s5i##s, e+pe!iene, et the needs of the

.o a!e *athed with the p!o3#e of andidates

THE P"O%ESS:

Se#etion is usua##y a se!ies of hu!d#es o! steps Eah one *ust e

suessfu##y #ea!ed efo!e theapp#iant p!oeeds to the ne+t one The

ti*e and e*phasis p#ae on eah step wi## de3 nite#y /a!yf!o* one

o!anisation to anothe! and indeed, f!o* .o to .o within the sa*e

o!anisation

Types of inte!/ iews-


27/63

Se/e!a# types of inte!/iews a!e o**on#y used dependin on the

natu!e and i*po!tane of the position to e 3 ##ed within an

o!ani4ationIn a

non di!eti/e inte!/iew

the !e!uite! as5s >uestions as they o*e to *ind The!e is nospei3fo!*at to e fo##owedIn a

patte!ned inte!/iew

, the e*p#oye! fo##ows a p!e:dete!*ined se>uene of >uestions

(e!ethe inte!/iewee is i/en a speia# fo!* ontainin >uestions

!ea!din his tehnia# o*petene, pe!sona#ity t!aits, attitudes,

*oti/ation, et

In ast!utu!ed o! situationa# inte!/iew

, the!e a!e 3 +ed .o !e#ated >uestions that a!e p!esentedto eah

app#iant

In a

pane# inte!/iew

se/e!a# inte!/iewe!s >uestion and see5 answe!s f!o*one app#iant

The pane# *e*e!s an as5 new and inisi/e >uest ions ased on thei!

e+pe!tise and e+pe!ieneand e#iit deepe! and *o!e *eaninfu#

e+pe!tise f!o* andidatesInte!/iews an a#so e desined to !eate a

di; u#t en/i!on*ent whe!e the app#iantBson3dene #e/e# and the

ai#ity to stand e!et in di; u#t situations a!e put to test These

a!e!efe!!ed to as the

st!ess inte!/iew

This is asia##y an inte!/iew in whih the app#iant is *ade

uno*fo!ta#e y a se!ies of, often,!ude, annoyin o! e*a!!assin

>uestions

Steps in inte!/iew p!oess-

Inte!/iew is an a!t It de*ands a positi/e f!a*e of *ind on pa!t of the

inte!/iewe!s Inte!/iewe!s*ust e t!eated p!ope!#y so as to #ea/e a

ood i*p!ession aout the o*pany in thei! *inds (R e+pe!ts ha/e

identi3ed e!tain steps to e fo##owed whi#e ondutin inte!/iews-

Esta#ishin the o.eti/e of the inte!/iew

Reei/in the andidates app#iation and !esu*e


28/63

eepin tests so!e !eady, a#on with inte!/iew assess*ent fo!*s

Se#etin the inte!/iew *ethod to e fo##owed

Choosin the pane# of e+pe!ts who wou#d inte!/iew the andidates

Identifyin p!ope! !oo* fo! en/i!on*ent

C67P1A%EE!T:

It *eans assinin suita#e .os to se#eted andidates so as to *ath

e*p#oyees >ua#i3ationwith .o !e>ui!e*ent

#ae*ent is a p!oess of assinin a spei3 .o to eah of the

se#eted andidates It in/o#/esassinin a spei3 !an5 and

!esponsii#ity to an indi/idua# It i*p#ies *athin the !e>ui!e*entsof a

.o with the >ua#i3at ions of the andidate

The sini3anes of p#ae*ent a!e as fo ##ows- :

It i*p!o/es e*p#oyee *o!a#eD7 It he#ps in !eduin e*p#oyee

tu!no/e!7It he#ps in !eduin asenteeis*F7It he#ps in !eduin

aident !ates7It a/oids *is3t etween the andidate and the .oG7Ithe#ps the andidate to wo!5 as pe! the p!edete!*ined o.eti/es of the

o!ani4ation

D67I!#$%TIO!:

It in/o#/es fa*i#ia!i4in the new e*p#oyees with o*pany, the wo!5

en/i!on*ent and e+istine*p#oyees so that the new peop#e fee# at

ho*e $ne an e*p#oyee i s se#eted and p#aed on anapp!op!iate .o,

the p!oess of fa*i#ia!i4in hi* with the .o and the o!ani4ation is

5nown asindution


29/63

Indution is the p!oess of !eei/in and we#o*in an e*p#oyee when

he 3 !st .oins theo*pany and i/in hi* asi info!*ation he needs to

sett#e down >ui5#y and happi#y and sta!s wo!5

Ind&ction is designed to achie4e ollo.ing ob-ecti4es: 2

17 To i/e new o*e! neessa!y info!*ationD7 To ui#d new e*p#oyee

on3dene in the o!ani4ation7 It he#ps in !eduin #ao! tu!no/e!

and asenteeis*F7 It !edues onfusion and de/e#ops hea#thy !e#ations

in the o!ani4ation7 To ensu!e that the new o*e! do not fo!* fa#se

i*p!ession and neati/e attitude towa!ds theo!ani4ationG7 To de/e#op

a*on the new o*e! a sense of e#onin and #oya#ty to the

o!ani4ationJ7 To he#p the new o*e! to o/e!o*e his shyness and

o/e!o*e his shyness ne!/ousness in*eetin new peop#e in a new

en/i!on*ent

The ad/antaes of fo!*a# indut ion a!e- :

17 Indution he#ps to ui#d up a two:way hanne# of o**uniation

etween *anae*ent andwo!5e!sD7 !ope! indution fai#itates

info!*a# !e#ation and tea* wo!5 a*on e*p#oyee7 E9eti/e indution

he#ps to inte!ate the new e*p#oyee into the o!ani4ation and to

de/e#op asense of e#onin

F7 Indution he#ps to de/e#op ood !e#ation7 A fo!*a# indution

p!o!a**e p!o/es that the o*pany is ta5in inte!est in ettin hi*

o9 toood sta!tG7 !ope! indution !edues e*p#oyee !ie/anes,

asenteeis* and #ao! tu!no/e!J7Indution is he#pfu# in supp#yininfo!*ation one!nin the o!ani4ation, the .o ande*p#oyee we#fa!e

fai#ities

A fo!*a# indution p!o!a**e shou#d p!o/ide fo##owin info!*ation-

17 %!ief histo!y and ope!ations of the o*panyD7 The o*panyBs

o!ani4ation st!utu!e7 o#iies and p!oedu!e of the o*panyF7

!oduts and se!/ies of the o*pany7 oation of depa!t*ent and

e*p#oyee fai#itiesG7 Safety *easu!esJ7 K!ie/anes p!oedu!esH7

%ene3ts and se!/ies of e*p#oyeeL7 Standin o!de!s and disip#ina!y

p!oedu!es107 $ppo!tunities fo! t!ainin, p!o*otions, t!ansfe! et117

Suestion she*es1D7 Ru#es and !eu#ations

107

PE")O"A!%E APP"AISA1:


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It !efe!s to e*p#oye!sB syste*ati e/a#uation of e*p#oyees with !espet

to thei! pe!fo!*ane onthe .o and thei! potentia# fo!

de/e#op*ente!fo!*ane app!aisa# *eans e/a#uatin an e*p#oyeeBs

u!!ent o! past e!fo!*ane to e!tain pe!fo!*ane standa!dsApp!aisa#

in/o#/es-6i7 Settin wo!5 standa!ds 6ii7 Assessin the e*p#oyeeBs atua#

pe!fo!*ane !e#ati/e to thesestanda!ds 6iii7 !o/idin feeda5 to the

e*p#oyees with the ai* of *oti/atin that pe!son toe#i*inatede3ienies o! to ontinue to pe!fo!* ao/e pa!Manae!s usua##y

ondut the app!aisa# usin a p!edete!*ined and fo!*a#

*ethodVa!ious *ethods of app!aisa# in#ude-:

K!aphi !atin sa#e *ethod 7 A#te!nate !an5in *ethod7 ai!ed

o*pa!ison *ethodd7 'o!ed dist!iution *ethode7 C!itia# inident

*ethodf7 2a!!ati/e fo!*s7 %eha/io!a##y anho!ed !atin sa#esh7

Manae*ent y o.eti/e 6M%$7i7 G0 de!ee feeda5

K!aphi !atin sa#e *ethod-:

The !aphi !at in sa#e *ethod is the si*p#est and *ost popu#a!tehni>ue fo! app!aisin pe!fo!*ane A !aphi !atin sa#e #ists t!aits

6suh as >ua#ityand !e#iai#ity7 and a !ane of pe!fo!*ane /a#ues 6f!o*

unsatisfato!y to outstandin7 fo! eaht!ait Suo!dinates a!e !ated y

i!#in of he5in the so!e that est des!ies his o!

he! pe!fo!*ane fo! eah t!ait Then the tota# of assined /a#ue is

a#u#ated

Alternate ranking method: 2

This *ethod in/o#/es !an5in e*p#oyees f!o* est to wo!st ona pa!tiu#a! t!ait, hoosin hihest, then #owest unti# a## a!e

!an5edSine it is easie! to distinuish etween the wo!st and est

e*p#oyees and a#te!nate !an5in is>uite popu#a! 'i!st, #ist a##

suo!dinates to e !ated Then indiate the e*p#oyee who is thehihest

on the ha!ate!isti ein *easu!ed and a#so the one who is #owest

The p!oessont inues ti ## a## the e*p#oyees a!e !an5ed on si*i#a!

fashion

Paired comparison method: 2


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ai!ed o*pa!ison *ethod he#ps *a5e the !antin *ethod

*o!e p!eise 'o! e/e!y t!ait 6>ua#ity of wo!5, >ua#ity et7, ai!s a!e

*ade and e/e!y suo!dinate iso*pa!ed with e/e!y othe! suo!dinate

)orced distrib&tion method: 2

'o!ed dist!iution *ethod is si*i#a! to !adin on a u!/euanti3ed !atins y anho!in a >uanti3ed sa#e

withspei3 na!!ati/e e+a*p#e of ood and poo! pe!fo!*ane

557 T"AI!I!/


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It is the p!oess y whih e*p#oyees #ea!n 5now#ede s5i##s and

attitudes to fu!the! o!ani4ationa# and pe!sona# oa#sIn ene!a#,

eduation is ?*ind p!epa!ation? and is a!!ied out !e*ote f!o* the

atua# wo!5 a!ea,t!ainin is the syste*ati de/e#op*ent of the attitude,

5now#ede, s5i## patte!n !e>ui!ed y a pe!son to pe!fo!* a i/en tas5 o!

.o ade>uate#y and de/e#op*ent is ?the !owth of the indi/ idua# in

te!*s of ai#ity, unde!standin and awa!eness?

ui!e*ents 6e hea#th and safety7

Info!* peop#e 6indution t!ainin, p!e:!eti!e*ent ou!ses, et7

T!ainin and de/e#op*ent *anae!s and spe ia# ists

!eate, p!ou!e, and ondut t!ainin andde/e#op*ent p!o!a*s fo!

e*p#oyees In!easin#y, e+euti/es !eoni4e that t!ainin o9 e!s away

of de/e#opin s5i##s, enhanin p!oduti/ity and >ua#ity of wo!5, and

ui#din wo!5e! #oya#tyEnhanin e*p#oyee s5i##s an in!ease

indi/idua# and o!ani4ationa# pe!fo!*ane and he#p toahie/e usiness

!esu#ts In!easin#y, e+euti/es !ea#i4e that de/e#opin the s5i##s

and5now#ede of its wo!5fo!e is a usiness i*pe!ati/e that an i/e

the* a o*petiti/e ede in!e!uitin and !etainin hih >ua#itye*p#oyees and an #ead to usiness !owth$the! fato!s in/o#/ed in


33/63

dete!*inin whethe! t!ainin is needed in#ude the o*p#e+ity of

thewo!5 en/i!on*ent, the !apid pae of o!ani4ationa# and

tehno#oia# hane, and the !owinnu*e! of .os in 3 e#ds that

onstant#y ene!ate new 5now#ede and, thus, !e>ui!e new s5i##s

Inaddition, ad/anes in #ea!nin theo!y ha/e p!o/ided insihts into how

peop#e #ea!n and howt!ainin an e o!ani4ed *ost e9eti/e#y

T!ainin *anae!s

o/e!see de/e#op*ent of t!ainin p!o!a*s, ont!ats, and udets

They *ay pe!fo!* needs assess*ents of the types of t!ain in needed,

dete!*ine the est *eans of de#i/e!in t!ainin, and !eate the

ontent They *ay p!o/ide e*p#oyee t!ainin in a #ass!oo*,o*pute!

#ao!ato!y, o! onsite p!odution fai#ity, o! th!ouh a t!ainin 3 #*,


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It o/e!s not on#y those ati/ities, whih i*p!o/e .o pe!fo!*ane, ut

a#so those whih !inaout !owth of the pe!sona#ity he#p indi/idua#s

in the p!o!ess towa!ds *atu!ity andatua#i4ation of thei! potentia#

apaities so that they eo*e not on#y ood e*p#oyees ut

ette! *en and wo*an In o!anisationa# te!*s, it is intended to e>uip

pe!sons to ea!n p!o*otion andho#d !eate! !esponsii#i ty T!ainin ape!son fo! hihe! and ie! .o is de/e#op*ent And this*ay we##

in#ude not on#y i*pa!tin spei3 s5i##s and 5now#ede ut a#so

inu#atin e!tain pe!sona#ity and *enta# attitudesThe!e is *o!e

e*phasis on hoosin *anae*ent de/e#op*ent *ethods that a!e

*o!eo!ani4ationa##y !e#e/ant and e9 eti/e that they ha/e een in the

past Va!ious tehni>ues of *anae*ent de/e#op*ent in#ude-:6a7

Manae*ent on:the:.o t!ainin67 $9 the .o t!aininManae!ia#

on:the:.o t!ainin *ethods

in#ude .o:!otation, oahin@unde!study app!oahand ation #ea!nin

*ob rotation

*eans *o/in *anae*ent t!ainees f!o* depa!t*ent to!oaden thei!

unde!standin of a## pa!t of the usiness and to test thei!ai#ities

A *anae! *ay spend se/e!a# *onths in eah depa!t*ent The pe!son

*ay .ust ean ose!/e! ineah depa!t*ent ut *o!e o**on#y ets

fu##y in/o#/ed in its ope!ations

%oaching&nderst&dy approach:

(e!e the pe!son wo!5e!s di!et#y with the senio! *anae! o! with the

pe!son he o! she is to !ep#ae the #atte! is !esponsi#e fo! the

e+euti/e of e!tain!esponsii#ities, i/in the t!ainee a hane to #ea!n

the .o

O9 the -ob training and de4elopment techni,&es

The o9 the .o de/e#op*ent tehni>ues fo! *anae!s in#ude ase

study *ethod *anae*enta*es !o#e p#ayin et

%ase St&dy method: 2

Case study *ethod p!esents a t!ainee with a w!itten des!iption of

ano!anisationa# p!o#e* The pe!son then ana#y4es the ase,

dianoses the p!o#e* and p!esentshis o! he! 3 ndins and so#utions in

disussion with othe! t!ainees

anagement /ames: 2


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eop#e #ea!n est y ettin in/o#/ed, and the a*es an eusefu# fo!

ainin suh in/o#/e*ent They he#p t!ainee de/e#op thei! p!o#e*

so#/in s5i##s, aswe## as to fous attention on p#annin !athe! than .ust

puttin out 3!es The !oup a#so usua##ye#ets thei! own o; e!s and

o!ani4e the*se#/es they an thus de/e#op #eade!ship s5i##s andfaste!

oope!ation and tea* wo!5

"oll Playing: 2

The ai* of !o#e p#ayin is to !eate a !ea# ist i si tuat ion and then ha/e

the t!aineesassu*e the !o#e of spei3 pe!sons in that situation uita#e !e*une!ation to e*p#oyees fo! thei!

ont!iution to the attain*entof o!ani4ationa#

o.eti/esCo*pensation is a## fo!*s of 3nania# !etu!ns and tani#e

se!/ies and ene3ts e*p#oyees!eei/e as pa!t of an e*p#oy*ent

!e#ationship An e9eti/e set of hoies aout o*pensationsyste*s

p#ays a *a.o! !o#e in dete!*inin 3!* pe!fo!*ane It is paid in fo!* of waes, sa#a!ies,and e*p#oyee ene3ts suh as paid /aations,

insu!ane, *ate!nity #ea/e, f!ee t!a/e# fai#ity,!eti!e*ent ene3 ts et

*oneta!y pay*ents a!e a di!et fo!* of o*pensatin e*p#oyees P

ha/e

a !eat i*pat in *oti/atin e*p#oyees The syste* of o*pensation

shou#d e desined in suha way that it ahie/es fo##owin o.eti/es-

617 Capa#e e*p#oyees a!e att!ated towa!ds o!anisation6D7

E*p#oyees a!e *oti/ated fo! ette! pe!fo!*ane67 E*p#oyees do not

#ea/e e*p#oye! f!e>uent#y

It consists o:


36/63

a7


37/63

Co*pa!ati/e ua#i3ed

e*p#oyeesIn addition the!e a!e othe! i*po!tant fato!s whih a9et

the indi/idua# di9e!enes in wae !atesThese a!e-17 ua#i3ation7


38/63

f!ine ene3ts

,

pe!>uisites

, o!pe!5s

a!e /a!ious non:wae o*pensations p!o/ided toe*p#oyees in addition

to thei! no!*a#waeso! sa#a!ies So*e of these ene3 ts a!e- housin

6e*p#oye!:p!o/ided o! e*p#oye!:paid7, !oup

insu!ane6hea#th, denta#,#ifeet7,disai#ity ino*ep!otetion,!eti!e*ent

ene3ts,daya!e ,tuition !ei*u!se*ent,si5 #ea/e ,/aation6paid and

non:paid7,soia# seu!ity , p!o3t sha!in , fundin of eduation, and

othe! speia#i4ed ene3ts The pu!pose of the ene3 ts is to in!ease

theeono*i seu!ity of e*p#oyees

Per,&isites:

The te!* pe!5s is of ten used o##o>uia ##y to !efe! to those ene3ts of a

*o!e dis!etiona!y natu!e$ften, pe!5s a!e i/en to e*p#oyees who a!e

doin nota#y we## and@o! ha/e senio!ity

Co**on pe!5s a!eta5e:ho*e /ehi#es, hote#stays, f!ee !ef!esh*ents,

#eisu!e ati/ities on wo!5 ti*e 6o#f ,

et7,statione!y ,a##owanes fo! #unh , andwhen *u#tip#e hoies e+ist

3!st hoie of suh thins as .o assin*ents and /aationshedu#in They *ay a#so e i/en 3!sthane at .o p!o*otions when

/aanies e+ist

Co**on pe!5s a!eta5e:ho*e /ehi#es, hote#stays, f!ee !ef!esh*ents,

#eisu!e ati/ities on wo!5 ti*e 6o#f ,

et7,statione!y ,a##owanes fo! #unh , andwhen *u#tip#e hoies e+ist

3!st hoie of suh thins as .o assin*ents and /aation

shedu#in They *ay a#so e i/en 3!sthane at .o p!o*otions when

/aanies e+ist

5


39/63

It is the fo!e whih instiates an e*p#oyee to wo!5 in a p!ope!

di!etionTo !etain ood sta9 and to enou!ae the* to i/e of thei!

est whi#e at wo!5 !e>ui!es attentionto the 3 nania# and psyho#oia#

and e/en physio#oia# !ewa!ds o9e!ed y the o!ani4ation asa

ontinuous e+e!ise%asi 3nania# !ewa!ds and onditions of se!/ie

6e wo!5in hou!s pe! wee57 a!e dete!*inede+te!na##y 6y nationa#

a!ainin o! o/e!n*ent *ini*u* wae #eis#ation7 in *any

oupations ut as *uh as 0 pe! ent of the !oss pay of *anua#

wo!5e!s is often the !esu#t of #oa# neotiations and detai#s 6e whih

pa!tiu#a! hou!s sha## e wo!5ed7 of onditions of se!/ie a!e often

*o!e i*po!tant than the asis (ene the!e is sope fo! 3 nania# and

othe! *oti/ations to e used at #oa# #e/e#s

The *ot i/ation funt ion is one of the *ost i*po!tant , yet p!oa#y the

#east unde!stood,aspets of the (RM p!oess


40/63

%ut the!e is a#so anothe! one!n, whih is the .o desin itse#f If .os

a!e poo!#y desined, poo!#y #aid out, o! i*p!ope!#y des!ied,

e*p#oyees wi## pe!fo!* e#ow thei! apai#ity

Conse>uent#y, (RM *ust #oo5 at the .o (as the #atest tehno#oyein p!o/ided in o!de! to pe!*it *a+i*u* e; ieny Is the o; e

settin app!op!iate 6p!ope!#y #it and ade>uate#y/enti#ated, fo! e+a*p#e7

fo! the .o

A!e the neessa!y too#s !eadi#y a/ai#a#e fo! the e*p#oyee use 'o!

e+a*p#e, If an e*p#oyee p!ints on a #ase! p!inte! th!ouhout the day,

and the p!inte! is netwo!5ed to a station two8oo!s up, that e*p#oyee is

oin to e #ess p!oduti/e that one who has a p!inte! on hisdes5ues *ust e ino!po!ated into the .odesin


41/63

autono*ous wo!5 !oups &o satisfation is a /e!y i*po!tant att!iute

whih is f!e>uent#y*easu!ed y o!ani4ations The *ost o**on way

of *easu!e*ent is the use of !atin sa#eswhe!e e*p#oyees !epo!t thei!

!eations to thei! .os uestions !e#ate to !ate of pay,

wo!5 !esponsii#ities, /a!iety of tas5s, p!o*otiona# oppo!tunities the

wo!5 itse#f and o:wo!5e!s So*e>uestione!s as5 yes o! no >uestionswhi#e othe!s as5 to !ate satisfation on 1: sa#e 6whe!e 1!ep!esents

"not at a## satis3ed" and !ep!esents "e+t!e*e#y satis3ed"7In todayBs

wo!#d, it is nai/e to assu*e that peop#e wo!5 p!i*a!i#y to ahie/e

p!ofessiona#fu#3##*ent and .o satisfation As a *atte! of fat, they

see* to wo!5 eause what they et onthe .o ena#es the* to ahie/e

whate/e! they want to ahie/e o9 the .oTodayBs typia# p!ofessiona#

*ay no #one! ha/e an undi/ided #oya#ty and o**it*ent towa!dshis

.o The!efo!e, it is ino!!et to e# ie/e that an e*p#oyeeBs wo!5 #i fe is

spent enti!e#y in the pu!suit of .o satisfation e!haps, he o! she is

not ati/e#y see5in .o satisfation as *uh asaspi!in towa!ds othe!

i*po!tant needs and onside!ations #i5e own a!ee! p!o!ession,standa!dof #i/in and pe!sona# fu#3 ##*ent The .o is a *eans to

ahie/in the desi!ed ends$ne of the typia# p!opositions he#d y *ost

peop#e onneted with (R is that .o satisfation is positi/e#y

assoiated with .o pe!fo!*ane )oes a Nsatis3edO e*p#oyee a#ways

Np!odueO*o!e It *ay e w!on to p!esu*e and ta5e fo! !anted a

3titious #in5ae etween .osatisfation and e*p#oyee p!oduti/ity in

a## asesIn so*e ases, one *ay e sho5ed to 3nd that whi#e the so:

a##ed NsatisfationO was in!easin,the p!oduti/ity of the indi/idua#

was de#inin The !eason ehind this is the *ista5en oneptthat a

satis3ed e*p#oyee wi## de/ote his dediated attention to his wo!5A

Nsatis3edO o! NhappyO e*p#oyee *ay ein to de/e#op an app!oah of

se#f:o*p#aeny, andan o/e!a## sense of we##:ein, and onse>uent#y,

his te*pe!a*ent *ay eo*e one of ino!antsu*ission and passi/ity

!athe! than one of positi/e ation and ati/e in/o#/e*ent As a !esu#t,

itis not too uno**on to see that the p!oduti/ity of the e*p#oyee

does not a#ways #ose#y fo##owhis upwa!d satisfation u!/e

1G7KRIEVA2CE RE)RESSA-

Va!ious p!o#e*s and on8it whih a!e a*onst the e*p#oyees shou#d

e p!ope!#y ando!dia##y hand#ed A !ie/ane is a sin of an

e*p#oyee?s disontent*ent with his .o o! his!e#ationship with hiso##eaues K!ie/anes ene!a##y a!ise out of the day:to:day

wo!5in!e#ations in an o!ani4ation An e*p#oyee o! a t!ade union

p!otests aainst an at o! po#iy of the*anae*ent that they onside!

as /io#atin e*p#oyee?s !ihts$ne of the e9 eti/e ways of *ini*i4in

and e#i*inatin the sou!e of an e*p#oyee?s !ie/aneis y ha/in an

Qopen doo! po#iy?An Qopen doo! po#iy fai#itates upwa!d

o**uniation in the o!ani4ation whe!e e*p#oyeesan wa#5 into a

supe!io!sB ain at any ti*e and e+p!ess thei! !ie/anes

1J7C$2'ICT MA2AKEME2T-


42/63

It !efe!s to e9eti/e and e; ient *anae*ent of on8it a!isin in the

o!ani4ation (ow is theidea of on8 it *anae*ent !e#ated to (u*an

Resou!e Manae*ent The answe! to this>uestion is *uh si*p#e!

than one *ay thin5 In a !oad sense, the (u*an Resou!e

)epa!t*entof a## usiness o!ani4ations has one p!i*a!y tas5- to dea#

with the peop#e in the o!ani4ation

Mo!e spei3a##y howe/e!, it is (R?s .o to ensu!e that p!oduti/ity,

e; ieny, safety, fai!ness,and s*ooth p!aties a!e e+euted oth

inside and outside of the o!ani4ationues a!e essentia# to ensu!e that oth the !oad

and spei3 duties of a (u*an Resou!e )epa!t*ent a!e a!!ied

outSine a## peop#e a!e di9e!ent, eah indi/idua# has di9e!ent

e+pe!ienes and possess uni>ue pe!speti/es Conse>uent#y, di9e!ent

pe!speti/es potentia##y #ead to iases o! di9e!enes inopinion and

these dis!epanies a!e what essentia##y ause on8 it So*e on8 its

a!einsini3ant o*pa!ed to othe!s ut nonethe#ess, *anain e/enthe s*a##est on8its is no easytas5 (owe/e!, se/e!a# suessfu#

on8it *anae*ent tehni>ues an e uti#i4ed at a## #e/e#s of an

o!ani4ation in o!de! to ensu!e that e; ieny, safety, fai!ness, and

s*ooth, ethia# usiness p!aties a!e e+euted$ne o**on

*isoneption aout on8it in ene!a# is that a## on8 it is ad

(owe/e!, this isnot the ase in the usiness settin A#thouh, if

indi/idua#s a!e physia##y in.u!in one anothe! and puttin thei! safety

and the safety of othe!s at !is5 /ia this pa!tiu#a! on8 it, then it is

safe tosay that "physia#" on8it and a#te!ations a!e undesi!a#e The

otto* #ine f!o* a usiness pe!speti/e is that "hea#thy" on8it is

desi!a#e in any o!ani4ation "(ea#thy" on8 it *e!e#yshows thatpeop#e a!e not ho#din a5 thei! ideas and e#iefs 'u!the!*o!e, the

*o!e ideas and pe!speti/es that a!e !ouht to the ta#e, the *o!e

oppo!tunity *anae!s ha/e to *a5e ood,we## info!*ed deisions that

#oo5 at /a!ious issues f!o* a## an#es An i*po!tant onept

fo! *anae!s to !e*e*e! when faed with on8it is that on8it is

neithe! ood no! ad it is*e!e#y a di9 e!ene in opinion

1H7ARTICIATIVE MA2AKEME2T-


43/63

a!tiipation

of

e*p#oyees

- E*p#oyees shou#d e i/en a hane to pa!tiipate in the wo!5inof

the 3!* Thei! suestion shou#d e ta5en into onside!ation


44/63

ME2TA (EAT(

- In !eent yea!s, *enta# hea#th of e*p#oyees, pa!tiu#a!#y that

of e+euti/es, has enaed the attention of *anae*ent Menta#

!ea5downs a!e o**on in*ode!n days eause of st!ess and tension

This !esu#ts in !edued p!oduti/i ty and #owe! p!o3tsfo! the

o!ani4ation A *enta# hea#th se!/ie is !ende!ed in fo##owin

ways-1syhiat!i ounse#inDCo ope!ation and onsu#tation with

outside psyhiat!isEduation of o*pany pe!sonne# in i*po!tane of

*enta# hea#thF)e/e#op*ent and *aintenane of e9eti/e hu*an

!esou!e p!o!a**e

SA'ETY-

Safety !efe!s to asene of aidents It is p!otetion of wo!5e!s f!o*

the dane!s of aidents

2EE) '$R SA'ETY MEASURESC$ST SAVI2K-

Two

types of ost a!e inu!!ed y the *anae*ent when an aident

ou!sThese a!e di!et osts in fo!* of o*pensation paya#e and

*edia# e+penses inu!!ed in t!eatinthe patients

I2CREASE) R$)UCTIVITY-

Safety p!o*otes p!oduti/ity E*p#oyees in a safeen/i!on*ent an

de/ote ti*e to i*p!o/in >ua#ity and >uantity of outputM$RA and EKA-

Safety is i*po!tant on hu*ane !ounds too The!e a!e #ea#

p!o/isions!e#atin to safety *easu!es whih ha/e to e unde!ta5en y

the *anae*ent


45/63

satis3edTo !e#ie/e wo!5e!s f!o* indust!ia# fatiue and to i*p!o/e

inte##etua#, u#tu!a# and*ate!ia# onditions of #i/in of the wo!5e!s

The as i featu!es of #ao! we#fa!e *easu!es a!e as fo# #ows-1ao!

we#fa!e in#udes /a!ious fai#ities, se!/ies and a*enities p!o/ided to

wo!5e!s fo! i*p!o/in thei! hea#th, e;ieny, eono*i ette!*ent and

soia# statusD


46/63

o.eti/es In othe! wo!ds, we an say that po#iies a!e !e#ated to the

o!ani4ationBso/e!a## pu!pose and its o.eti/es in the /a!ious a!eas

with whih its ope!ations a!e one!nede!sonne# po#iies #ay down the

deision *a5in !ite!ia in #ine with the o/e!a## pu!pose of

theo!ani4ation in the a!ea of hu*an !esou!e *anae*ent e!sonne#

po#iies a!e de/e#oped y thetop *anae*ent to assist the *anae!sat /a!ious #e/e#s to dea# with the peop#e at wo!5

e!sonne# po#iy is the uide#ine whih assists in p!ope! wo!5in of the

o! and ena#es it toahie/e its /a!ious o.eti/eso#iies a!e !oad

uide#ines as to how the o.eti/es of a usiness a!e to e ahie/ed

o#iies p!o/ide the uide#ines whih we shou#d 5eep in /iew whi#e

ahie/in the ends A po#iy is a p!edete!*ined and aepted ou!se of

thouht and ation to se!/e as a uide towa!ds e!tainaepted

o.eti/es In othe! wo!ds, we an say that po#iies a!e !e#ated to the

o!ani4ationBso/e!a## pu!pose and its o.eti/es in the /a!ious a!eas

with whih its ope!ations a!e one!nede!sonne# po#iies #ay down the

deision *a5in !ite!ia in #ine with the o/e!a## pu!pose of

theo!ani4ation in the a!ea of hu*an !esou!e *anae*ent e!sonne#

po#iies a!e de/e#oped y thetop *anae*ent to assist the *anae!s

at /a!ious #e/e#s to dea# with the peop#e at wo!5

The Ai*s and $.et i/es of pe!sonne# po# iies shou#d e@ a!e-

617To p!o/ide suh onditions of e*p#oy*ent and p!oedu!es as wi##

ena#e a## the e*p#oyeesto de/e#op a sine!e sense of unity with theente!p!ise and to a!!y out thei! duties in the *ostwi##in and e9eti/e

*anne!6D7To p!o/ide an ade>uate, o*petent and t!ained pe!sonne#

fo! a## #e/e#s and types of *anae*ent67To esta#ish the onditions

fo! *utua# on3dene and a/oid onfusion and

*isunde!standin etween the *anae*ent and the wo!5e!s, y

de/e#opin suestion p#ans, .oint*anae*ent ouni#s, wo!5

o**ittees, et, and y pe!fo!*ane app!aisa# disussions6F7To

p!o/ide seu!ity of e*p#oy*ent to wo!5e!s so that they *ay not e

dist!ated y theune!tainties of the futu!e

67 To p!o/ide an oppo!tunity fo! !owth within the o!ani4ation tope!sons who a!e wi##in to#ea!n and unde!o t!ainin to i*p!o/e thei!

futu!e p!ospets

6G7 To p!o/ide fo! the pay*ent of fai! and ade>uate waes and sa#a!y to

wo!5e!s so that thei! hea#thy o:ope!ation *ay e ensu!ed fo! an

e; ient wo!5in of the unde!ta5in6J7 To !eoni4ed the wo!5 and

ao*p#ish*ents of the e*p#oyees y o9e!in non: *onito!yinenti/es

and6H7 To !eate a sense of !esponsii#ity, on the pa!t of those in

autho!ity fo! the #ai*s of e*p#oyees as hu*an eins, who shou#d e

ua!anteed p!otetions of thei! funda*enta# !ihtsand o9e!ed enouh

sope fo! de/e#opin thei! potentia#


47/63

SC$E $' ERS$22E $ICIES

e!sonne# po#iies *ust o/e! a## a!eas of hu*an !esou!e

*anae*ent Usua##y pe!sonne# po#iies a!e f!a*ed with !ea!d to a##

funtions of hu*an !esou!e *anae*ent as stated e#ow-

1E*p#oy*ent o#iies

6i7Mini*u* hi!in >ua#i3ations6ii7!efe!!ed sou!es of !e!uit*ent

6iii7Re#iane on /a!ious se#etion de/ies suh as tests, !efe!ene

he5s, andinte!/iews

DT!ainin and de/e#op*ent po#iies

6i7$ppo!tunities fo! t!ainin and de/e#op*ent6ii7%asis fo!

t!ainin6iii7Types of t!ainin, /i4, on:the:.o, o9:the=.o

6i/7!o!a**es of e+euti/e de/e#op*ent

T!ansfe! and p!o*otion po#iies6i7Rationa#e fo! t!ansfe!6ii7e!iodiity of t!ansfe!6iii7enth of se!/ie

and >ua#i3 ations !e>ui!ed fo! p!o*otion6i/7


48/63

(u*an !esou!e is one of the natu!a# !esou!es of any ount!y?s

eono*y It is the wea#th of theount!y In the onte+t o f insu!ane,

hu*an !esou!e is of !eate! i*po!tane The dep#oy*ent of hu*an

!esou!e th!ouh p!ope! and e; ient se#etion, t!ainin and

de/e#op*ent, is a##ed(u*an Resou!e Manae*ent

The suess of any insu!ane o*pany #a!e#y depends on e; ient

hu*an !esou!e*anae*ent, apa!t f!o* ope!ations, *a!5etin and

sa#es, the (R depa!t*ent *anaes a## thee; ient peop#e wo!5in in

ope!ations and *a!5etin di/isions in any o!ani4ation

2eed fo! (R) and Its Manae*ent in insu!ane seto!

1

The!e a!e *any hanes in the insu!ane seto! on aount of hanes

in the indust!y due tothe ent!y of new insu!ane o*panies The!efo!e,

it has eo*e a neessity to !e!uit, t!ain anddep#oy peop#e at a## #e/e#

e; ient#y, fo! ette! pe!fo!*ane and suess This is the

asifuntion of (R), whih in#udes the onept of (RMD In /iew of

the hanes in the po#itia# sene in the !eent past, seepin hanes

a!e e+peted tota5e p#ae in the insu!ane indust!y It is e+peted that

on#y a few insu!ane o*panies wi##!e*ain afte! a se!ies of

a*a#a*ations and *e!e!s, not on#y in the Indian insu!ane

indust!y, ut a#so at the inte!nationa# #e/e# E*e!ene of new

p!i/ate seto! insu!ane o*panies, o*petition and se#f:!eu#ation

hasneessitated e; ient (u*an Resou!es Manae*ent in insu!ane

o*panies (RM is aontinuous p!oess, in/o#/in se#etion,

!e!uit*ent and t!ainin on an "on oin asis" fo! thesta9 and thei!dep#oy*ent in the !iht p#ae The ati/ity is a##ed (R de/e#op*ent

E''ICIE2CY I2 I2SURA2CE SECT$R


49/63

-:17 E*phasis on .o des!iption and .o Assin*entD7 Response to

ha##enes in futu!e

1EM(ASIS $2 &$% )ESCRITI$2 A2) &$% ASSIK2ME2T

$ne of the i*po!tant funtions of (R depa!t*ent is to ensu!e p!ope!

de3nition fo! wo!5e!s inthe insu!ane o*paniesThe sta9 shou#d 5now

aout the /aant positions and the s5i##s !e>ui!ed fo! those pa!tiu#a!

.osAo!din#y , peop#e shou#d e !e!ui ted to that pa!t iu#a! .oThe

a##ot*ent of a .o to a !iht pe!son, who has the !e>ui!ed s5i##s is a##ed

.o ass in*ent I f th is funtion is not p!ope!#y pe!fo!*ed y the (R

depa!t*ent, peop#e in a## depa!t*ents wi## e in a haoti situation

This wi## i*pai! the i! pe!fo!*ane and suse>uent#y usto*e!

se!/ieI*p!o/e*ent in pe!fo!*ane and s5i##s of e+istin e*p#oyees

an e ahie/ed th!ouh !e!uitinthe !iht pe!son fo! the !iht p#ae

Thus, .o des!iption and .o assin*ent a!e pa!a# #e# onept!e>ui! inattention

D RES$2SE T$ T(E C(AE2KES I2 'UTURE

Insu!ane o*panies shou#d ha#5 out a wide !ane of st!atei

!esponses to the futu!eha##enes They ha/e to #oo5 into the st!utu!e,

p!oedu!es and p!oesses of the syste*s and*a5e po#iies ao!din#y,

to ensu!e neessa!y hanes It is the fo!e*ost funtion of

(RMInsu!ane o*panies ha/e to on/ine thei! e*p#oyees that that a

ha##ene is an oppo!tunity to p!o/e onese#fCo*panies in India ha/e to

uti#i4e this oppo!tunity efo!e the o*petition o/e!ta5es the*

and peop#e in an5s ha/e to !espond i**ediate#y to theha##enesThis !e>ui!es the (R depa!t*ent to wo!5 e; ient#y

Insu!ane o*panies a!e in the se!/ieindust!y, whe!e the !aw *ate!ia#

is (R

(RM, the!efo!e, e*e!es as a /e!y asi and i*po!tant e#e*ent fo!

st!atei !esponse to thehanes that a!e ta5in p#ae in the insu!ane

seto!(R depa!t*ents shou#d ta5e it se!ious#y to fo!*u#ate po#iies to

*eet these ha##enes(R) is a !itia# *anae*ent funtion Eah

*anae! shou#d ha/e initiati/e, awa!eness, o:o!dination and

fai#itation to pe!fo!* his !o#e This is !itia# funtion of (RM

T(E C(A2KI2K I2SURA2CE E2VIR$2ME2T and T(E R$E $' (RM


50/63

$win to the hanin insu!ane en/i!on*ent (R depa!t*ent shou#d

a## fo! app!op!iate!esponse in e>uippin peop#e who ha/e to pe!fo!*

in the new en/i!on*ent eop#e shou#d e p!epa!ed to ?aept hanes

The up!aded tehno#oy *iht !eate fea! a*on the sta9 !ea!din

thei! adaptai#ity to the new en/i!on*ent It is the !esponsii#ity of the

(R depa!t*entto p!ope!#y ounse# peop#e and p!epa!e the* to fae theha##enes efo!e the*

Thei! *ind shou#d e 3ne : tuned to wo!5 in the new tehno#oia#

en/i!on*entThe *ain funtion of (RM is to ui#d up apai#ities in

peop#e wo!5in and intensify thei! senseof e#onin to the

o!ani4ation To i*p!o/e thei! pe!fo!*ane and in!ease the

an5?s p!oduti/ity (R *ust ino!po!ate ha##enes in !outine wo!5

Tea* spi!i t has to e inu#ated inthe !anhes and !eate! fous

shou#d e on usto*e! a!e This wou#d e possi#e on#y th!ouhthe

unp!eedented e9o!ts to e put fo!th y the (R depa!t*ent

REui!y is !e>ui!ed y the(R depa!t*ent In the p!esent

sena!io, pa!tiu#a!#y in the new p!i/ate seto! insu!aneo*panies,

dis*issa#s a!e ta5in p#ae a!it!a!i#y without p!ope! en>ui!y fo!

aountai#ity Thiswi## i*pa!t the e; ieny of the e+istin sta9 and

#owe! dyna*is* in thei! pe!fo!*ane,u#ti*ate#y #eadin to !edued

p!oduti/ity due to fea! and inseu!ity of #osin the .o It is the3!st

and fo!e*ost duty of the (R depa!t*ent to fo!*u#ate app!op!iate

po#iies with !ea!ds to punish*ents A set of uide#ines and

p!oedu!es has to e fo!*u#ated and fo##owed fo! punish*ents to sta9in ase of any indisip#ineThe!e a!e e!tain ine/ita#e situations in


51/63

wo!5in whe!e the sta9 needs to e+pe!i*ent in o!de! tota5e deisions

In the p!oess *ista5es a!e ound to ou! Co**ittin *ista5e is a

way of #ea!nin These a!e not to e t!eated as sin y the *anae*ent

$the!wise, the deision *a5in p!oess wi## e /itiatedIn suh

situations the (R depa!t*ent p#ays a !uia# !o#e in adoptin p!ope!

st!ateies and in!espondin o!!et#y to the wa!!anted situation(RMwi## p#ay a sini3ant !o#e in hand#in situations whi#e awa!din

punish*ents toe*p#oyees without i*pai!in othe!s? e; ieny

EM$YEE TUR2$VER and IMEME2TATI$2 $' T(E NEXITO $ICY

Inhu*an !esou!es onte+t,

tu!no/e!

o!

#ao! tu!no/e!

is the !ate at whih ane*p#oye! ainsand #oses e*p#oyees Si*p#e

ways to des!ie it a!e "how #on e*p#oyees tend to stay" o! "the!ate

of t!a; th!ouh the !e/o#/in doo!" Tu!no/e! is *easu!ed fo!

indi/idua# o*panies andfo! thei! indust!y as a who#e If an e*p#oye! is

said to ha/e a hih tu!no/e! !e#ati/e to itso*petito!s, it *eans that

e*p#oyees of that o*pany ha/e a sho!te! a/e!ae tenu!e than those

of othe! o*panies in the sa*e indust!y (ih tu!no/e! an e ha!*fu#to a o*pany?s p!oduti/ity if s5i##ed wo!5e!s a!e often #ea/in and the

wo!5e! popu#ation ontains a hih pe!entae of no/ie wo!5e!s

In the p!esent sena!io, the e*p#oyee tu!no/e! has in!eased in the

insu!ane indust!y,spei3a##y in the new p!i/ate seto! o*paniesD

The *ain !eason ehind the t!end is the !e!uit*ent of youn peop#e

without e+pe!iene They wi## e *o/in to othe! .os afte! ainin

e+pe!iene, fo! hihe! sa#a!iesF This usua##y has a ad e9 et on the

wo!5 at*osphe!e of the o!ani4ation The new p!i/ate seto!

o*panies ha/e eo*e a t!ainin !ound fo! the new and

f!esh!e!uits

http://en.wikipedia.org/wiki/Human_resourceshttp://en.wikipedia.org/wiki/Employmenthttp://en.wikipedia.org/wiki/Productivityhttp://en.wikipedia.org/wiki/Human_resourceshttp://en.wikipedia.org/wiki/Employmenthttp://en.wikipedia.org/wiki/Productivity


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G It is the !esponsii#ity of the (R depa!t*ent to a!!est this t!end of

e*p#oyee tu!no/e!J The (R depa!t*ent shou#d fo!*u#ate suita#e

po#iies to !etain the sta9 y p!o/idin?inenti/es, !ewa!ds, and ette!

in!e*ents e/e!y yea! These po#iies wi## ensu!e

o!ani4ationa#e; ieny

H The e*p#oyee tu!no/e! *ay in!ease on aount of the fo##owin-a

aunae in the app!aisa# syste*s, 2on:!eonition of ta#ent,

)isou!ae*ent fo! the sta9,d a5 of *oti/ation,e a5 of

p!o*otions to hihe! ad!e in the o!ani4ation et

L (R and pe!sonne# depa!t*ents of insu!ane o*panies shou#d

!ea#i4e the i*po!tane of a##these aspets and he#p the o!ani4ation in

fo!*u#atin o!!et po#iies In this p!oess, the (R depa!t*ents of a##

an5s shou#d !ea#i4e the i*po!tane of !e!uitin e+pe!iened peop#e in

hihe! positions to ensu!e ut*ost e; ieny It wi## in!ease the

p!oduti/ity and p!o3tai#ity of theo!ani4ation

(ow to p!e/ent tu!no/e!

E*p#oyees a!e i*po!tant in any !unnin of a usiness without the*

the usiness wou#d eunsuessfu#Continua# t!ainin and

!einfo!e*ent de/e#ops a wo!5 fo!e that is o*petent,

onsistent,o*petiti/e, e9eti/e and e; ient %einnin on the 3!st

day of wo!5, p!o/idin the indi/idua#with the neessa!y s5i##s to

pe!fo!* thei! .o is i*po!tant

2etwo!5in and st!atei4in within the o*pany p!o/ides onoin

pe!fo!*ane *anae*entand he#ps ui#d !e#ationships a*on o:

wo!5e!s It is a#so i*po!tant to *oti/ate e*p#oyees tofous onusto*e! suess, p!o3ta#e !owth and the o*pany we##:ein

E*p#oye!s an 5eepthei! e*p#oyees info!*ed and in/o#/ed y in#udin

the* in futu!e p#ans, new pu!hases, po#iyhanes, as we## as

int!oduin new e*p#oyees to the e*p#oyees who ha/e one ao/e

and eyond in *eetins

Ta5in the ti*e to #i sten to e*p#oyees and *a5in the* fee# in/o#/ed

wi## !eate #oya#ty, in tu!n!eduin tu!no/e! a##owin fo! !owth

(UMA2 RESIURCE RIS-

The (R !is5 is anothe! i*po!tant

aspet to e *anaed y the (R and

#annin depa!t*entet?s fae it,

ownin a usiness today is aout

*anain !is5


53/63

none is *o!e i**ediate and *o!ee*otiona##y ha!ed than the !is5

assoiated with the ations of you! wo!5fo!e It?s the hu*anfato! and

you?/e had it sine you hi!ed you! 3!st e*p#oyee Si*p#y put, the

ontinued suessof you! usiness an we## !est on what an e*p#oyee

says o! does Ations ta5en, o! not ta5enwo!ds spo5en, o! not spo5en

deeds done, o! not done, whethe! with o! without you! 5now#edeo!app!o/a# an, and *ost p!oa#y wi##, e used to you! det!i*ent if the

outo*e is undesi!a#eo! 3nania##y ha!*fu# to so*eone In e!tain

situations the depa!tu!e of an e*p#oyee with

speia#i4ed s5i##s and 5now#ede due to !esination, !eti!e*ent o!

!e*o/a# *ay !in e!tainsyste*s to a ha#t and *ay e/en !eate

haos This is a##ed (R !is5

In this p!oess, the insu!ane o*pany *ay ha/e to pay *u#tip#e

indi/idua#s with si*i#a! 5now#ede and e+pe!iene to ensu!e p!otetion

aainst this !is5Si*i#a!#y, the o*pany *ay ha/e to fae the !is5 of

#oss of 5ey personnel , whih is a##ed the!is5 of inade>uate *oti/ation

a*on sta9 who *anaes the situationIf the *anae*ent o9 e!s

inade>uate inenti/es o! doesn?t, i/e any inenti/e at a##, o!

w!oninenti/es, it *ay #ead to disast!ous 3 nania# !esu#ts, p!o/ided

the inenti/es a!e #in5ed toindi/idua# pe!fo!*ane In suh a ase, the

pe!sonne# wi## not o:ope!ate in o*atin the !is5ysituation In ase a

!oup inenti/e is i/en, indi/idua# *oti/ation wi## e a9 eted

The!efo!e insuh "(R !i s5" Si tuat ions inent i/es shou#d e #in5ed to

sho!t:te!* !esu#ts and not to #on:te!*sonesIt is the !esponsii#ity of

the (R depa!t*ent to fo!*u#ate p!ope! po#iies to p!e/ent

suhsituations, whe!e "(R !is5" *ay !ap up due to the e+it of s5i##edpe!sonne# f!o* insu!aneo*panies

The Ris5 of (u*an E!!o!

%eause hu*an e!!o! is a sini3ant !is5 to usinesses e/e!ywhe!e,

*anae*ent tehni>uesha/e een de/e#oped whih a9 o!d p!otetion

fo! a## ut the *ost se!ious o9enses The 3!st #ineof defense fo! *ost

*anae!s is the pu!hase of insu!ane (owe/e!, it is *uh *o!e

e9eti/e toa/oid the e+posu!e a#toethe! whene/e! possi#e In o!de!

to a/oid a !is5 you *ust 3 !st!eoni4e the ha4a!d In this endea/o!,

info!*ation is 5ey As it !e#ates to the wo!5fo!e, this*eans 5nowin as

*uh as is #ea##y pe!*itted aout an indi/idua# efo!e you hi!e the*,thenatin on that info!*ation

uestion, "Is this pe!son funda*enta##y whoand what they !ep!esent

the*se#/es to e" The!e is no "one si4e 3 ts a##" answe! to this

>uestion)i9e!ent .os de*and di9e!ent #e/e#s of in/estiati/e

e9o!tE*p#oye!s a!e ein he#d #ia#e fo! the ations of thei!

e*p#oyees fo! what they "shou#d ha/e5nown o! ou#d ha/e 5nown," and

the ations they "shou#d ha/e o! ou#d ha/e" ta5en A fewe+a*p#es of

the !a/ity of this situation an e found in ases suh as whe!e a


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!etai# !oe! e*p#oyed a he5e! who too5 info!*ation f!o* a

usto*e!?s pe!sona# he5 and went to he! ho*eThis !esu#ted in theft

and physia# assau#t y the e*p#oyee The !etai#e! was he#d #ia#e

andsuessfu##y sued Anothe! #a!e !etai#e! o9e!in d!ape!y

insta##ation was suessfu##y sued fo! an e*p#oyee se+ua##y assau#tin

a usto*e! in he! ho*e An independent ont!ato! wo!5in asa doo!:to:doo! sa#es pe!son, who had .ust een !e#eased f!o* p!ison and was

u!!ent#y on pa!o#e,se+ua##y assau#ted a wo*an in he! ho*e The suit

aainst the o*pany was suessfu# and wasuphe#d y the Sup!e*e

Cou!t ui!e the sa*e de!ee

of s!eenin that s5i##ed positions wa!!ant 2e/e!the#ess, a##

in/estiations shou#d ein with, at a *ini*u*- positi/eidenti3ation

of the indi/idua# and a !e/iew of !i*ina# !eo!ds in the indi/idua#?s

u!!entounty of !esidene

Mo!e in/o#/ed in/estiations an in#ude-

Eduation and e*p#oy*ent histo!y /e!i3 ations

A d!i/in !eo!d !e/iew

Test in fo! the use of i# #ea # sustanes 6d!u test in7 and

A !oad sa#e !esea!h of !i*ina# !eo!ds in any .u!isdition that anindi/idua# has #i/edo! wo!5ed in the past se/e!a# yea!s


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!esu#ts and defendin you! ations a!e *uh*o!e #i5e#y to !esu#t in

ha!d fee#ins and potentia##y e*otiona##y ha!ed onf!ontations than

if you an say,"ui!ed y #aw7 and you an ontat

the !epo!tin aeny and #ode any o*p#aint you fee#

iswa!!anted"The ai#ity to distane you and you! o*pany f!o* the!esu#ts of the in/estiation is at!e*endous ad/antae E/en if the

in/estiation an e pe!fo!*ed *o!e eono*ia##y inte!na##y,the

sa/ins wi## !a!e#y, if e/e!, o9 set the added potentia# fo! onf!ontation

And sine we?!eta#5in aout !is5 *anae*ent, !e*e*e! that y

outsou!in this se!/ie you ha/e e/e!y #ea#!iht to ho#d the o*pany

pe!fo!*in the in/estiation aounta#e fo! the au!ay of

thei! wo!5 Assu*in you?!e dea#in with a #iensed and !eputa#e 3!*,

thei! e!!o!s and o*issionsinsu!ane wi## a9 o!d you! o*pany a *easu!e

of p!otetion you si*p#y wi## not ha/e if you pe!fo!* the s!eenin

inte!na##y

CASE STU)IES

17'UTURE KE2ERAI I2)IA I'E I2SURA2CE

The o*pany hosen fo! the p!o.et is

N'UTURE KE2ERAI I2)IA I'E I2SURA2CEO

The head o; e of the o*pany is #oated in Mu*ai

A%$UT C$MA2Y-

'utu!e Kene!a#i India ife Insu!ane Co td is one of the !apid#y

!owin Insu!aneo*panies in India The Co*pany is a .oint /entu!e

etween the India:ased 'utu!e K!oup andthe Ita#y:ased Kene!a#i

K!oup 'utu!e Kene!a#i !oup is p!esent in oth the ife and 2on:

ife usinesses in India as 'utu!e Kene!a#i India ife Insu!ane Co td

and 'utu!e Kene!a#i IndiaInsu!ane Co tdKene!a#i K!oup wasesta#ished in T!ieste on )ee*e! DG, 1H1 It is an inte!nationa#


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!oupwo!5in in *o!e than F0 ount!ies with insu!ane o*panies,

3nania# o*panies and !ea# estateseto!s Afte! doin usiness in

Cent!a# Easte!n Eu!ope, Kene!a#i K!oup has sta!ted to de/e#op usiness

in the p!inipa# *a!5ets of the 'a! East, in#udin China and India

Kene!a#i K!oup!an5s a*on the top th!ee insu!ane !oups in Eu!ope

and the 0th #a!est o*pany in the'o!tune 00 inte!nationa# !an5in

RECRUITME2T P SEECTI$2 R$CESS-

Thei! !e!uit*ent p!oess in#udes oth inte!na# and e+te!na# *ethods

I2TER2A MET($)S-

The o*pany uses- :EM$YEE RE'ERRAS: It is a !e!ui t*ent *ethod

in whih the u!!ent e*p#oyees a!eenou!aed and !ewa!ded fo!

int!oduin suita#e !e!uits f!o* a*onthe peop#e they 5now The

#oi ehind e*p#oyee !efe!!a# is that Nit ta5es one to 5now oneO

The post fo! whih they p!efe! th is p!oess is SAES MA2AKER, SE2I$R

SAES MA2AKER,and ASSISTA2T SAES MA2AKER %ene3ts of this

*ethod a!e as fo##ows-

ua#ity Candidates

Cost sa/ins

'aste! !e!uit*ent y#es

Inenti/es to u!!ent e*p#oyees$n the othe! hand it is i*po!tant fo! an

o!ani4ation to ensu!e that nepotis* o! fa/o!itis* doesnot happen, and

that suh aspets do not *a5e in!oads into the !e!uit*ent p!oess&$%

$STI2K:'o! .o postin they use QInt!anetB&o ostin is an

a!!ane*ent in whih a 3 !* inte!na##y posts a #ist of open positions

6with thei! des!iptions and !e>ui!e*ents7 so that the e+istin

e*p#oyees who wish to *o/e to di9e!entfuntiona# a!eas *ay app#y It

is a#so 5nown as &o iddinIt he#ps the >ua#i3ed e*p#oyees wo!5in in the o!ani4ation to sa#e

newheihts, instead of #oo5in fo! ette! pe!speti/es outside It a#so

he#pso!ani4ation to !etain its e+pe!iened and p!o*isin e*p#oyees

EXTER2A MET($)S-

1

'$RMER EM$YEES: The o*pany hi!es a5 its est e+:e*p#oyees

espeia##y fo! Senio! Sa#es Manae! post

D


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C$EKES: '!o* o##ees they !e!uit andidates fo! Sa#es Manae! P

Sa#esE+euti/es posts The *ini*u* sa#a!y pa5ae fo! the f!eshe!s is

1H #as fo! A!ea Sa#esManae!,D #as fo! Sa#es Manae!, #as fo!

Senio! Sa#es Manae!

&$% 'AIR :Re!uitin *ethod enaed in y a sin#e e*p#oye! o! !oup

of e*p#oye!s toatt!at the #a!e nu*e! of app#iants to one #oation

fo! inte!/iewsF A)VERTISI2K:

Ad/e!tise*ents a!e the *ost o**on fo!* of e+te!na#

!e!uit*entThey an e found in *any p#aes 6#oa# and nationa#

newspape!s, notie oa!ds, !e!uit*entfai!s7 and shou#d in#ude so*e

i*po!tant info!*ation !e#atin to the .o 6.o tit#e, pay

pa5ae,#oation, .o des!iption, how to app#y:eithe! y CV o!

app#iation fo!*, et7 ue fo! se #et ion:!ospetA:

App!oahS:Se*ina!S:S!eeninE:E/a#uationS:Se#etion

R$SECT:

They he5 whethe! the andidate is 3 t fo! the .o o! not

AR$AC(:

The Co*pany app!oahes wi th the andidates th!ouh e*ai #s

o! te#ephone

SEMI2AR:

The Co*pany then onduts se*ina! 'o! *a.o! se*ina!s they hi !e

hote#s ut fo! s*a## ones they p!efe!

o*panyBs t!ainin !oo*

SCREE2I2K:

They o**uniate the .o p!o3 #e to the 3 #te!ed andidates


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EVAUATI$2:

They i/e the* asia##y the sa #es ta!et , o! e/a#uate the* on the

asisof e+pe!iene, ae fato!, o**uniation s5i##s This is a 5ind of


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MAX 2E< Y$R I'E I2SURA2CEMa+ 2ew Yo!5 ife Insu!ane Co*pany

td

is a .oint /entu!e etween Ma+ India i*ited,one of India?s #eadin

*u#ti:usiness o!po!ations and 2ew Yo!5 ife Inte!nationa#,

theinte!nationa# a!* of 2ew Yo!5 ife, a 'o!tune 100 o*pany The

o*pany has positioned itse#f on the >ua#ity p#atfo!* In #ine with its

/ision to e the *ost ad*i!ed #ife insu!ane o*panyin India

, it has de/e#oped a st!on o!po!ate o/e!nane *ode# ased on the

o!e /a#ues of e+e##ene, honesty, 5now#ede, a!in, inte!ity and

tea*wo!5Ino!po!ated in D000, Ma+ 2ew Yo!5 ife sta!ted o**e!ia#

ope!ation in Ap!i# D001 In #inewith its /a#ues of 3 nania# !esponsii#ity,

Ma+ 2ew Yo!5 ife has adopted p!udent 3nania# p!aties to ensu!e

safety of po#iyho#de!?s funds The Co*pany?s paid up apita# as on

0thAp!i#, D00L is Rs 1,JHG !o!eMa+ 2ew Yo!5 ife has *u#ti:hanne#

dist!iution sp!ead a!oss the ount!y Aenydist!iution is thep!i*a!y hanne# o*p#e*ented y pa!tne!ship dist!iution,

anassu!ane,a##iane *a!5etin and dediated dist!iution fo!

e*e!in *a!5ets The Co*pany p#aes a #ot of e*phasis on its

se#etion p!oess fo! aent ad/iso!s, whih o*p!ises fou! staes :

s!eenin, psyho*et!i test, a!ee! se*ina! and 3na# inte!/iew The

aent ad/iso!s a!e t!ained in:house toensu!e opti*a# ont!o# on >ua#ity

of t!ainin The o*pany u!!ent#y has a!ound J1,DDL aent

ad/iso!s at J1 o; es a!oss HL itiesThe o*pany u!!ent#y has

*o!e than 10,FLF e*p#oyees

The SIX )i9e!ent iato!s

17SEECTI$2 R$CESS

The se #et ion p!oess of Ma+ 2ew Yo!5 ife is desined to he#p the

andidate and theo!ani4ation *a5e a deision in *utua# est

inte!estThe 3 !st step in the p!oess is an initia# inte!/iewThis is

fo##owed y a test of nu*e!ia# ai#ity Candidates who *a5e the ut

a!e in/ited to attenda a!ee! se*ina! The p!oedu!e fai#itates ap!oess of diso/e!y, as oth sides de/e#op anunde!standin of eah

othe!Bs p!o3#e and !e>ui!e*entsThe 3na# stae in the se#etion p!oess

is an assess*ent of the andidate?s natu!a# *a!5et and potentia# fo!

!owth

D7TRA2I2K R$CESS

Ma+ 2ew Yo!5 ife has the 3nest t!ainin p!o!a* fo! aents in the

indust!y They !unt!ainin and de/e#op*ent p!o!a*s fo! aents

th!ouhout thei! a!ee!The t!ainin onsists of a two:yea! fo!*a#

#ass!oo* ased p!o!a* Ma+ 2ew Yo!5 ifehas two fu##:ti*e

p!ofessiona# t!aine!s in eah o; e whose so#e .o is to t!ain and uidenewaents


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The suess of thei! t!ainin p!o!a*s owes a #ot to the st!enth of

thei! pa!tne!, 2ew Yo!5 ife The t!ainin p!o!a* de/e#oped y 2ew

Yo!5 i fe in the Uni ted States is wide#y!eoni4ed as the est in the

insu!ane indust!y They ha/e usto*i4ed this outstandin p!o!a* fo!

the Indian *a!5etIn the United States, 2ew Yo!5 ife had *o!e

*e*e!s in the Mi##ion )o##a! Round Ta#e,the wo!#dwide o!ani4ation

of top p!ofessiona#s in the insu!ane indust!y, fo! 0 onseuti/eyea!s

Sine D001, Ma+ 2ew Yo!5 ife has had *o!e >ua#i3e!s fo! the

p!estiious Mi##ion)o##a! Round Ta#e than a## the othe! p!i/ate seto!

insu!ane o*panies ta5en toethe!

7MA2AKEME2T $YATY

$ne of the *any ad/antaes of wo!5in with Ma+ 2ew Yo!5 ife is that

*anae!s a!e nota##owed to se## insu!ane p!oduts to thei! own

usto*e!sCo*pensation in *anae*ent is de!i/ed enti!e#y f!o* thesuess of aents and the o/e!a##!owth of the o!ani4ationManae!s

at a## #e/e#s a!e tota##y o**itted to the suess of aents and do not

pu!sue anyon8itin oa#s

F7R$)UCT RESEARC(

2o o!ani4ation an #ai* to ha/e the nu*e! one p!odut in the

insu!ane indust!y fo! a #on pe!iod of ti*e It is a *atte! of !eat

p!ide that ou! p!oduts ha/e a#ways een !ated a*on the est in the

indust!y These p!oduts ha/e een de/e#oped afte! e+tensi/e !esea!h

of the Indian*a!5et and a!e desined to *eet an indi/idua#Bs needs at

e/e!y #ife stae

7C$2TRACT

The Aent ?s Cont!at is desined to att!at e; ient p!ofessiona#s and

!etain the* fo! a #on ti*e y o*pensatin the* ene!ous#y As an

aent you an ount on the suppo!t of Ma+ 2ew Yo!5

ife at a## ti*es to he#p you ea!n a ood ino*e today and !eate a

seu!e !eti!e*ent fo! to*o!!ow

G7KREAT


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This is an ent!ep!eneu!ia# oppo!tuni ty wi th 8e+i#e wo!5in hou!s and

the potentia# to ea!nun#i*ited ino*e without any apita# in/est*ent

As an aent with Ma+ 2ew Yo!5 ife, youa!e a 3nania# ad/iso!,

usinesspe!son and you! own oss The on#y #i*it to you! !owth is

you! own i*aination and d!i/eThe Ro#e-

Identify p!ospets and ondut need ana#ysis

!o/ide usto*i4ed so#utions fo! #on te!*

final project 6th sem bbi

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