final ppt mfsrc compressedmfsrc.org/conferences_files/2017/handouts/working... · 2017-09-28 ·...

9/28/2017

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Working Together to Create Financial Opportunities for Families

Dan King, Kelli Keller, Lindsay Daraitis, Mike James, Teri Nielsen, Theresa Ogreen

9/28/2017 | Minnesota Department of Human Services | mn.gov/dhs

AGENDA

• Minnesota SDU Overview and Statistics

• Payment Processing

• Payment Disbursement

• Financial Projects and Initiatives

• Coming Soon – New Financial Policy/Procedure

• Common Questions on Financial Topics

9/28/2017 Minnesota Department of Human Services | mn.gov/dhs 2

Minnesota SDU at a Glance

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268,691,644

70,595,691

$36,701,339

19,415,98214,809,146

5,654,676 4,442,916

0

50,000,000

100,000,000

150,000,000

200,000,000

250,000,000

300,000,000

EFT/ACH MCSO Payment

Tax File Check MO/Cashier's Check

ARW Cash

Dollar Amount

Dollar Amount

1,616,714

935,307

392092

48,123 43,402 13,971 13,913

0

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

1,800,000

EFT/ACH Check MCSO Payments

MO/Cashier's Check

Tax File ARW Cash

Number of Transactions

Number of Transactions

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CSPC

Greg, Mike & Kim Nina, Mike & Michelle

Teri & Theresa Jennifer, Shelly, Mike & Kim

Mike, Greg & DanTerry & Shelly

Bennett

John

Greg, Mike, & Kim

Child Support Receipting – CSPC (ARW/Tax/MCSO Payments)

Payment arrives by file

‐ ARW

‐MCSO

‐ Tax Agency

CSPC Accountants review the file and balance it

Payments in the file

distribute to case(s)

Payments disburse to Custodial

Parents or PA

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Child Support Receipting – Informatix (Paper/ACH Payments)

Payment arrives

‐Mail

‐ Courier

‐ Bank ACH File

Payment is receipted using

Informatix software (RAPID)

Payment is exported to PRISM and

distributes to case(s)

Payment disburses to the

Custodial Parent of PA

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Informatix

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MN CSPC Payment Processing

Informatix, Inc. October, 2017

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Informatix’ Background

►Full-service global IT and business solutions provider

►Providing technology related services to government since 1986

Business Process Outsourcing (BPO)

Software and product development

IT consulting

►Offices located throughout the U.S. and South America: Michigan ▪ Minnesota Alabama ▪ Indiana Arizona ▪ Georgia Mississippi ▪ California

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Informatix in Child Support Enforcement

►Over 30 years Child Support experience Product development and support for case management,

payment processing, data match, document management Large systems maintenance and operations experience

►Business Process Outsourcing Full Service CSE SDUs and client contact centers Document management and backfile conversion Secured data center(s)

►Largest Financial Asset Data Match Provider CSE Financial Institution Data Match

Tax Match Asset Verification

Medicare Financial Asset Verification

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Why Informatix and RAPID®

►Only SDU Operator/Software Owner with patented software used in in production and licensed to third parties for processing (DE, ME).

►Only Software that includes all enhancements from all sites into releases available to each site.

Solution Schedule

Release New release every 12 months

Feature Pack Every 3-6 months (as required)

Fix Pack Every 45-60 days

Patch As needed

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Informatix SDU’s

State 2016 Transactions2016 Average Monthly

Transactions2016 Amount Processed

Michigan 9,013,528 751,127 $1,323,636,445

Alabama 3,123,172 260,264 $481,150,749

Arizona 2,968,283 247,357 $629,661,339

Mississippi 2,741,308 228,442 $316,800,445

Minnesota 2,642,764 220,230 $489,045,431

*Indiana 1,423,551 118,629 $185,545,912

Maine 662,257 55,188 $96,475,643

Delaware 626,332 52,194 $86,327,975

Total 23,201,195 1,933,433 $3,608,643,939

*Paper & PNM Electronic Collections Only

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RAPID® Overview

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RAPID® Overview

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RAPID® Workflow

Images &Indicative

Data

Recognitionand Layout Data

VirtualEnvelope

Processing

ScanningHardware(OPEX &

OTC)

AutomatedFinancial

DataCapture

AutomatedFinancial

DataCapture

OpticalCharacter

Recognition(OCR)

OpticalCharacter

Recognition(OCR)

IntelligentRemittanceRecognition

(IRR®)

IntelligentRemittanceRecognition

(IRR®)

CSPCOperators

Receipts

•FinancialData Issues•RemittanceData Issues•Research

Issues

EFT/ACH

Digital Deposit (ICL) Reconciliation Target

Extract

Issues?

PRISM

Informatix Intellectual Property

Intelligent Remittance Recognition

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RAPID® Workflow – OPEX

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RAPID® Workflow – Financial Instrument Verification (FIV)

Michael Samy

RAPID® Workflow - IRR

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Page 19

RAPID® Workflow – Posting Grid

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RAPID® Workflow - Research

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Child Support Disbursements

US BANK

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24U.S. BANK |

The reliable way to receive your disbursements.

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25U.S. BANK |

Cardholder Advantages

Easy to Enroll

• No credit check or existing bank relationship necessary

• Everyone qualifies for the card

Even Easier to Use

• Can be used anywhere Visa-branded cards are accepted

• Over 38 million locations globally: merchants, banks, credit unions and ATMs

Safe and Secure Funds

• Visa and U.S. Bank Protections – Zero-Liability Fraud Protection and Purchase Security

• FDIC-Insured

26U.S. BANK |

Key Features & Benefits

Multi-Channel Access• Cardholder Website

• Mobile Banking App

• Automated IVR Assistance

• Live Operator Support

• Email & Text Notifications– Two-Way Text Messaging

• ATM Balance Inquiries

Features & Capabilities• U.S.-based Contact Centers

• 24x7x365 Cardholder Support

• Multi-lingual Support

• Transaction History & Statements

• Balance Information

• ATM Locator

• Report Lost or Stolen Card, Disputes & Changes

• Bill Pay

27U.S. BANK |

Program Overview

Program Summary• Third U.S. Bank Child Support program to launch in April 2003

• Dedicated Prepaid Relationship Manager

Portfolio Statistics 7/31/16 7/31/17 YOY%Chg

• Active ReliaCard Cardholders 50,444 49,142 -3%

• 2016 Funding History Jan-Dec 2016– Total # of loads: 1,398,224

– Total $ loads: $203,757,717

• 2017 YTD Funding – Total # of loads: 899,410

– Total $ loads: $132,972,442

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Child Support ‐ Financial Projects and Initiatives

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Point of Sale Project

Administrative Fund

CPOD/NSR Project

Department of Revenue Refunds

New Initiatives Coming Soon

Point of Sale Project

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Pay Near Me and MoneyGram

• NCPs can make child support payments at retail locations nation wide such as Walmart, Cub Foods, CVS, Casey’s General Store, Family Dollar, and 7‐Eleven.

• NCPs will be able to pay in cash. Up to $1000.00 per transaction. *certain Walmart locations accept more

• NCPs will need their MCI to make their payment.

• Payments will post as ACH REG within 2 business days.

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• Leading bill payment provider

• Guaranteed, same-day* cash payments

• Payment notification within 10 minutes

• Extensive agent network

• 33,000 retail agent locations nationwide

• ALL CVS/pharmacy locations (8,000)

• ALL Walmart locations (4,500+)

MoneyGram Express Payment Overview

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MoneyGram ExpressPayment Blue Form

MN Child Support: R/C 14665

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Consumer Experience

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• MoneyGram in all 4,500+ locations

• Customer Service Desk/MoneyCenter

• PIN-Debit card or cash accepted

• Ask for MoneyGram

• Customers complete blue ExpressPayment form

• $10,000 Limit

MoneyGram at Walmart

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Simple, Convenient and Affordable

- 24,000 retail locations nationwide

- No additional training is needed for cashiers

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How PayNearMe Works: 3 Easy Steps

SEND BARCODE MAKE PAYMENT GET PAID

• NCP receives PayNearMe PayCode

Your Logo Here

Phone Paper

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SEND BARCODE MAKE PAYMENT

NCP visits local store to pay bill with cash

GET PAID

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GET PAID Get PaidSend Payment

Code

The customer gets a receipt and you are notified of payment

Consumer receipt(s) Real-time Merchant notification(s)

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How do NCPs get their barcode?

Self-Serve – NCPs enter information on a PayNearMe web form to obtain a barcode(e.g., paynearme.com/Michigan)

Call-In – Using the PNM Now! portal, staff can send a barcode via text or email to a NCP.

Walk-In – Using the PNM Now! portal, staffcan print a barcode for NCPs who want to pay in cash.

CSD Administrative Fund Initiative

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Administrative Fund Use

Misapplied Payments 17%

NCP – Check NSF 17%

NCP – MCSO NSF 13%

Errors (payers/program) 11%

Employer – Check NSF 10%

MCSO Account Errors 10%

ARW – NSF 9%

Employer – MCSO NSF 5%

Tax Takeback 4%

Over 120% Collected Refunds 3%

Other 2%

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CPOD/NSR Project

Phase I – NSRs

• Child Support Division (CSD) wrote off uncollectable NSR Obligations.

• CSD began NSR referral process to the Financial Operations Division (FOD).

• Balance is greater than $25.00.

• NSR debt must be at least 150 days old.

• No payment has been applied to the obligation in the last 150 days.

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CPOD/NSR Project

• NSR Procedure

• Each quarter CSPC reviews all NSRs that meet the criteria and may refer those debts to FOD.

• CSPC removes the obligation balance using the OBBD screen

• New and ongoing NSRs

• The NSR DORD documents will be modified to inform the NCP about potential collection activity and how to contest.

• NCP’s have 30 days to contest the debt or

• 90 days to pay in full.

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CPOD/NSR Project

Phase II – CPODs

• Project begins work on CPOD debt in October 2017.

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PA ADMIN NCP's

Dollars $164,470.00 $303,871.00 $1,469,320.00

Number 186 263 1704

$‐

$200,000.00

$400,000.00

$600,000.00

$800,000.00

$1,000,000.00

$1,200,000.00

$1,400,000.00

$1,600,000.00

0

200

400

600

800

1000

1200

1400

1600

1800

CPOD Debt

Dollars Number

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All excess funds (STOP or FREM) from (STS or STJ) must be returned to DOR.

• CSPC will process these refunds, there is no need for CSO to send refund requests.

• All funds must be returned to DOR, they can not be applied to uncertified balances.

• CSPC will process State tax refunds Wednesday through Friday of each week.

• If the NCP has a question about funds returned to DOR they may contact DOR at 651‐556‐3003.

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Roughly 32% of the RR overpayments CSD refunded to NCPs and/or their spouses could

have paid another certified debt.

• CSO should submit request using the CSPC‐DICR form on DHS‐SIR.

• All funds will be returned to DOR, and could be applied to other debts owed by the injured spouse (if any).

• If the injured spouse has any questions about funds returned to DOR they may contact DOR at 651‐556‐3003.

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Department of Revenue ‐ Injured Spouse Claims

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Coming soon

• New Financial Policies/Procedures

• ARW/MCSO payments/Checks NSFs

• Number of days we hold payments (SNSF)

• New Financial DORD Documents

• Two attempts to process NSF payments


Common Financial Questions

Holds

How to make a request

Special Distribution Set Up (SDSU)

Helpful Reminders


Looking for a hold?

There are two CAAD notes that are added when a hold is created. You can search CAAT for the following.

• F0040 PAYMENT VERIFICATION HOLD CREATED

• F0050 HOLD CREATED

You may also review holds on:

• REHL (holds by MCI, Employer ID, or Case Number)

• RHPA (participant),

• RHCA (case)

• RHEM (employer)

If hold is in place on a payment, the payment should not be released before finding out reason for the hold.

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Common Holds

SNSF ‐ 14 day hold, that will last for 6 months used by CSPC for returned payments. Can be placed on an MCI or employer ID. * We are in the process of

changing this to a 10 day hold.

SNPV – hold placed on payments over $5,000.00 or payments that look out of the ordinary that will last for one business day but any captured payment will hold for 14 days.

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Common Holds

SNCV ‐ 14 day hold, that will last for 6 months (can be longer with supervisor approval) placed by CSPC or Counties when case verification is needed before a payment goes out.

Some reasons include:

• hold for contempt action where payments are being directed to only one of the NCP’s cases.

• hold at the mci level when payments are coming from more than onesource and there is a need to calculate 120% collection.

• CSPC will use this hold in some situations where another hold will not catch a payment.

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Should I call or send a DICR request?

• Is there money on PEDL that will go out overnight?Call the Payment Center

• Did you find a payment that was possibly mis‐posted?

• last week? DICR or call to verify that the payment is mis‐posted if so then submit dicr.

• today? Call the Payment Center

Calls are taken between the hours of 8:00 a.m. and 4:30 p.m

Call us at 651‐431‐4600 Option # 3 Fax 651‐431‐746951

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Adding an SDSU

Place SNCV hold at the mci level

Set up your SDSU

Send DICR request to CSPC for approval of your SDSU, you will receive a confirmation email with a tracking number. (ex. CAS‐01094‐B7A8C1)

Within 24 hours, fax order to CSPC at 651‐431‐7469 including the tracking number


Helpful Reminders

• Are you submitting an REUM where there are multiple payments at FREM? Up to 10 payments can be selected in one request. This allows one check to be issued instead of multiples.

• Refund requests for payments made by personal check or money order will hold for 10 days before being refunded.

• You can check on your request to see if we have placed any notes on it , go to CAAD and look at the refund created note FA300 if you display you can obtain the request #, go to ARDE “d” and type the #, notes left by CSPC will be on the 3rd panel.


Thank you!Dan King, Informatix

Kelli Keller, US Bank

Lindsay Daraitis, Payment Center Manager

Mike James, Payment Specialist

Teri Nielsen, Payment Specialist

Theresa Ogreen, Accountant9/28/2017 54