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    Performance Management SystemPerformance Management System

    Roll out 2009Roll out 2009

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    AgendaAgenda Vision / Mission of PHLVision / Mission of PHL

    eVolveeVolve Performance Management System in PHLPerformance Management System in PHL

    Performance EvaluationPerformance Evaluation

    Calculate Final ScoresCalculate Final Scores

    KRA Setting throughKRA Setting through eVolveeVolve KRASettingKRA Setting

    Form SelectionForm Selection

    Mid YearReviewMid YearReview

    EE--Mail CommunicationMail Communication

    FAQsFAQs

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    OurVisionOurVision

    To become the most admired pharmaceutical company in India withleadership in market share, research and profits by:

    Building distinctive sales and marketing capabilities

    Evolving from licensing to global launch of own patented products

    Inculcating a high performanceculture

    Being the partner of choice Always adhering to our values based onour obligations as trustees of customers, appraisees, shareholdersand society

    We shall pursue world-class standards in our People, Products,

    Processes, Partnerships and Performance Encouraging Innovationand Nurturing Intellectual Capital

    WeseekWeseek quantum growthquantum growth to leadin thedomestic market andto leadin thedomestic market andenhance ourinternational presenceenhance ourinternational presence

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    AgendaAgenda Vision / Mission of PHLVision / Mission of PHL

    eVolveeVolve Performance Management System in PHLPerformance Management System in PHL

    Performance EvaluationPerformance Evaluation

    Calculate Final ScoresCalculate Final Scores

    KRA Setting throughKRA Setting through eVolveeVolve Form SelectionForm Selection

    KRASettingKRA Setting

    Mid YearReviewMid YearReview

    EE--Mail CommunicationMail Communication

    F

    AQsF

    AQs

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    Mid Year ReviewMid Year Review

    (2009(2009--10)10)

    Organizational goals aligned to your goalsHow much we have achieved and what is the focus for next

    year, etcRewards, recognition, growth, development, etc

    Performance EvaluationPerformance Evaluation

    (2009(2009--10)10)

    KRA SettingKRA Setting

    (2009(2009--10)10)

    Performance EvaluationPerformance Evaluation

    (2008(2008--09)09)

    Identify gaps or reasons for performance for both high and low

    performance

    KRA SettingKRA Setting

    (2010(2010--11)11)

    Performance Management Flow ChartPerformance Management Flow Chart

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    ee--Performance Management SystemPerformance Management System

    eVolveeVolve will beinstrumental in:will beinstrumental in:

    Making our PMS moreefficient and transparent.Making our PMS moreefficient and transparent.

    Effectively streamlining measurableachievements &Effectively streamlining measurableachievements &recognitionrecognition

    Minimizinghumanintervention.Minimizinghumanintervention.

    eVolveeVolve -- not just goal setting

    Its about gaining deep KNOWLEDGEof our talent base so that ourACTION,enables us to take CAREof our performing assets.

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    For who all?For who all?

    Eligibility:

    All employees who have joined on or before 30th September,

    2008

    Employees who have joined on or after1st October, 2008 willbe appraised from a performance and development

    perspective & would be eligible for flat increment.

    Employees who have joined on or after1st January, 2009 will

    not be appraised and given any increments (however, their

    regular performance review would take place for

    confirmation, etc)

    Employees who have resigned and are serving notice

    period will not be eligible for any assessment and salary

    increment

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    AgendaAgenda Vision / Mission of PHLVision / Mission of PHL

    eVolveeVolve Performance Management System in PHLPerformance Management System in PHL

    Performance EvaluationPerformance Evaluation

    Calculate Final ScoresCalculate Final Scores

    KRA Setting throughKRA Setting through eVolveeVolve Form SelectionForm Selection

    KRASettingKRA Setting

    Mid YearReviewMid YearReview

    EE--Mail CommunicationMail Communication

    F

    AQsF

    AQs

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    Performance EvaluationPerformance Evaluation

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    PerformanceAppraisalPerformanceAppraisal

    A structured formal interaction

    between a appraisee and appraiser (manager),

    during which

    performance of the appraisee is reviewed and discussed,

    with a view to identify

    strengths and areas for improvement

    (opportunities for overall development

    of the appraisee and in turn organization)

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    Why do Performanceevaluations?Why do Performanceevaluations?

    Help achieve Organizational goals and mission

    Clearly communicate expectations

    Document performance issues & achievements.

    Communicate feedback

    Recognize accomplishments and reward performance

    Development of action plan for performance improvement

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    The Performance Evaluation Process

    The Performance Evaluation Process

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    PrePre--meetingactivities forappraisermeetingactivities forappraiser

    Involve the appraisee

    Agree on a time and place well in advance

    Ask the appraisee to prepare their ideas and objectives in writing

    Ask for a self-evaluation

    Gather data

    Job description

    Past feedback & performance data

    Training records

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    Conducting theAppraisal Meeting by theappraiserConducting theAppraisal Meeting by theappraiser

    1) Be prepared

    o Determine discussion direction

    o Anticipate objectives

    o Gather supportive documentation

    2) Communicate Effectively

    o Avoid communication roadblocks Vague, demeaning or

    derogatory language, poor listening skills, strong emotions,

    one-way conversation

    o Be clear and concise, be honest, not harsh, be an active

    listener

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    3) Set the right toneo Establishasupportiveenvironment

    o Private location Maintain confidentiality

    o Quiet and undisturbed Eliminate distractions

    o Level playing field Avoid playing superior

    oT

    iming C

    hoose a quiet time, do not take phone calls

    o Demonstrate Respect

    o Timeliness Conduct reviews by due date

    o Appointments Dont act like the appraisees time is less valuable

    o Advance notice Allow the appraisee to be prepared

    o Icebreaker Start on a friendly and relaxed note

    o Haveanenabling mindset

    o Tone Professional and supportive

    o Focus Future goals and objectives

    o Open-minded Seek explanations

    o Emotions Calm and centered

    Conducting theAppraisal MeetingConducting theAppraisal Meeting (contd.)

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    Common MistakesinAppraisalCommon MistakesinAppraisal

    a) Manager is ill-prepared with facts & figures.

    b) Appraisee is not given adequate notice

    c) Discussion is rushed or interrupted

    d) Appraisee is not given the opportunity to share views

    e) Managers tone is punitive or condescending

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    Appraisees ResponsibilitiesAppraisees Responsibilities

    Conduct a thorough self evaluation

    Provide input to supervisor in the development of individual goalsthat contribute to departmental goals and the Organizational

    Mission

    Discuss concerns and/or questions about any part of the job orperformance review with supervisor

    Identify and participate in training and development discussions

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    Calculate Final ScoresCalculate Final Scores

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    AgendaAgenda

    Vision / Mission of PHLVision / Mission of PHL

    eVolveeVolve Performance Management System in PHLPerformance Management System in PHL

    Performance EvaluationPerformance Evaluation

    Calculate Final ScoresCalculate Final Scores

    KRA Setting throughKRA Setting through eVolveeVolve Form SelectionForm Selection

    KRASettingKRA Setting

    Mid YearReviewMid YearReview

    EE--Mail CommunicationMail Communication

    FAQsFAQs

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    Part APart APerformance Evaluation for the YrPerformance Evaluation for the Yr

    Kindly evaluate on the basis of thescalegiven belowKindly evaluate on the basis of thescalegiven below--

    101% & above 86101% & above 86--100% 71100% 71--85% Below 70%85% Below 70%

    ( 4 ) ( 3 ) ( 2 ) ( 1 )( 4 ) ( 3 ) ( 2 ) ( 1 )

    So your KRA Scoreis 2. 5So your KRA Scoreis 2. 5

    With 90% Weightage FINAL KRA = 90%*2.5 = 2.25

    Sr.No.KRA'sObjectives

    ResultAchieved eightage

    SelfEvaluation

    SueriorEvaluation

    Acheivement

    Scores

    (Wt*SueriorEvaluation/100)

    50% 3 3 1.

    30% 3 2 0.6

    20% 3 2 0.4

    100% 2.

    (To be filled by appraiser & appraisee)

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    Part CPart C Critical AttributesCritical Attributes

    (To be filled by appraisee & appraiser)

    Attributes Self Rating Supervisor Rating

    1.Communication Skills 3 3

    2.Initiative 3

    3. Team Work & Interpersonal

    Relationships

    2 3

    4. CustomerResponsiveness 4 2

    5. Result Oriented 3 3

    6. Planning & Organising 4 3

    Total 17

    Therefore youraveragescoreis 17/6 = 2.83Therefore youraveragescoreis 17/6 = 2.83

    Thusat 10% weightage Final Critical Attribute Score=2.83*10%=0.28Thusat 10% weightage Final Critical Attribute Score=2.83*10%=0.28

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    How do you calculate the final scoreHow do you calculate the final score

    Therefore the final Score will be

    KRA 90% = 2.25

    +Critical Attribute 10% = 0.28

    ---------

    2.53

    ---------

    Please maintain 2 decimal points in KRA & Critical Attributes ScoringPlease maintain 2 decimal points in KRA & Critical Attributes Scoring

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    AgendaAgenda

    Vision / Mission of PHLVision / Mission of PHL

    eVolveeVolve Performance Management System in PHLPerformance Management System in PHL

    Performance EvaluationPerformance Evaluation

    Calculate Final ScoresCalculate Final Scores

    KRA Setting throughKRA Setting througheVolveeVolve KRASettingKRA Setting

    Form SelectionForm Selection

    Mid YearReviewMid YearReview

    EE--Mail CommunicationMail Communication

    FAQsFAQs

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    KRA SettingKRA Setting

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    Why set KRA?Why set KRA?

    KRA are set to:

    To help attain organizational goals

    Get Results

    Improve Performance

    Develop Skills, Ability and Knowledge

    Provide a Challenge and Sense ofAchievement

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    KRA AlignmentKRA Alignment

    PHL Strategy

    PHL Goals

    Business Goals

    Functional Goals

    Individual KRA

    Objectives/Goals Performance

    Measures

    Action Plan

    Mission/Vision

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    KRAKRA--SettingSettingIntegration of ob ectives & Two-way process ofagreeing ob ectives

    .Organizational

    Departmental

    Team

    Individual

    Improve levels of customer Service

    Specify aspects of customer service for which function is

    responsible and overall improvement targets

    Specify team targets within the functional areas of customer

    service and the improvement targets for the function

    Specify individual targets for contributing to the achievement of

    team targets

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    SMARTOb ectivesSMARTOb ectives

    S - Specific

    M - MeasurableA - Achievable & Agreed

    R - Realistic & Relevant

    T - Time bound

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    SMART KRA SettingSMART KRA Setting

    S SpecificEasy to understand

    Specific desired future results

    Defines the goal by answering: who, what, when, why, how

    M MeasurableDescribes how each goal will be measured.

    Decide measures of Success

    Answers the following questions:

    - How will I know/show the results has been achieved?

    A- Achievable&

    Agreed

    With all the other commitments within the department, is this goal achievable?

    Is this goal within the departments control and influence?

    Most important, the goal has to be decided by mutual consensus and

    agreement.

    R- Realistic

    &

    Relevant

    Is the goal in alignment with the mission, vision& guiding principles of the PHL

    Does the goal relate to broader objectives that your department wishes to

    achieve?

    Is the time frame reasonable?

    T - Time boundWhat is the specific time frame to achieve the goal/ (beginning & end date)

    Establish a time frame for short & long term goals, taking into account other

    factors such as delivary by others & coordination

    Include interim steps & a plan to monitor progress.

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    Go to:Go to: www.myphl.inwww.myphl.in

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    Log on to the appraisee website : www.myphl.inwww.myphl.in

    Select eVolveeVolve from the H.R.H.R. Section

    The eVolveeVolve homepage will open.

    First time users will log on to the site:

    User id: < Employee Code > e.g.. 706620

    Common password: < welcome >

    The system will ask you to change your password. This will be yourpersonal password. Change and Remember your password for allfurther processes which will happen through eVolveeVolve .

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    Loginto theeLoginto thee--PMS systemPMS system

    For First Time Users:

    User id:

    Password: welcome

    For Existing Users:

    User id:

    Password: < New Password>

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    Change PasswordChange Password (Only for first time user)(Only for first time user)

    Please Note:Please Note: This screen will appear for only those users

    who have logged in the system for the first time.

    Old Password

    i.e. welcomeNew Password

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    AgendaAgenda

    Vision / Mission of PHLVision / Mission of PHL

    eVolveeVolve Performance Management System in PHLPerformance Management System in PHL

    Performance EvaluationPerformance Evaluation

    Calculate Final ScoresCalculate Final Scores

    KRA Setting throughKRA Setting througheVolveeVolve KRASettingKRA Setting

    Form SelectionForm Selection

    Mid YearReviewMid YearReview

    EE--Mail CommunicationMail Communication

    FAQsFAQs

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    Form SelectionForm Selection

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    After registering and logging on the system, the opening page ofeVolveeVolve will

    be displayed.

    Click on My Inbox, placed on the top right corner of the page and selectForm Selection.

    It will happen in 2 Steps:

    Step (a): Selecting the appraiser/reviewer, appraisal form and the period of

    appraisal applicable to you.

    Step (b): Do the Goal Setting.

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    Form SelectionForm Selection

    Register your Appraisal Details

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    Select the appraiser/reviewer, appraisal form and the period of appraisal

    applicable to you.

    Do the Goal Setting.

    Select the Business and the Appraisal form applicable to you from the drop-down box.

    e.g. Pharma Solutions / Corporate / Band I / Band II /Secretarial Support

    Select the name of your appraiser, reviewer and HR manager, from the

    search window. Please confirm the names before you select them.

    Select the VALIDAppraisal period.

    e.g. From: 01.04.2009 To 31.03.2010

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    Select yourappraisal formSelect yourappraisal form

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    Select validappraisal periodSelect validappraisal period

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    Form SelectioncompleteForm Selectioncomplete

    Please Note:Please Note: Form Selection screen will get non editable once the form selection

    is complete. Please reconfirm all the information before you save them.

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    Select the appraiser/reviewer, appraisal form and the period of appraisalapplicable to you.

    Do the Goal Setting.

    Click on MY IN

    BOXand select

    Goal Setting. Part

    Aof

    KRAform will appearon the screen.

    Select Part A of the form

    Set yourKRAs / Goals / Objectives for the appraisal period.

    Save the form as Save as Draft when you are working on it, and notfinalized your goals. Unless you save the form as draft, all the data fed inthe form will be lost, once you log out ofeVolveeVolve.

    To Submit the form, click on the Send to Appraiser.

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    KRA SettingKRA Setting

    Setting KRA & Target/Weightage

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    Appraisal formsAppraisal forms

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    PART E not to be filled by appraiseenot to be filled by appraisee

    Only to be

    filled by the

    Appraiser

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    KRA FormKRA Form

    Recruitment Closing the vacancy in minimum ti Closed position in less than 90 days 30

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    Fill your KRAsFill your KRAs

    Please Note:Please Note: To add new KRAs, new rows can be added to the existing form.

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    Saveasdraft OR Submit forApprovalSaveasdraft OR Submit forApproval

    Please Note:Please Note: Form will not get submitted till all the required columns/rows are filled.

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    Final KRAsubmissionFinal KRAsubmission

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    AgendaAgenda

    Vision / Mission of PHLVision / Mission of PHL

    eVolveeVolve Performance Management System in PHLPerformance Management System in PHL

    Performance EvaluationPerformance Evaluation

    Calculate Final ScoresCalculate Final Scores

    KRA Setting throughKRA Setting through eVolveeVolve KRASettingKRA Setting

    Form SelectionForm Selection

    Mid Year ReviewMid Year Review

    EE--Mail CommunicationMail Communication

    FAQsFAQs

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    Mid YearReviewMid YearReview

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    Click on My Inbox, placed on the top right corner of the page.

    Select Mid Appraisal form.

    If you want to save the form to return to rework on it, then save it as

    Save as Draft.

    Fill the Mid year appraisal form and Submit to appraisal forapproval.

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    Mid YearAppraisalMid YearAppraisal

    Open Mid Appraisal Form

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    Fill & submit forapprovalFill & submit forapproval

    ePMS

    Avg. time to fill vacancy is 21 days.34

    vacancies filled till date

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    AgendaAgenda

    Vision / Mission of PHLVision / Mission of PHL

    eVolveeVolve Performance Management System in PHLPerformance Management System in PHL

    Performance EvaluationPerformance Evaluation

    Calculate Final ScoresCalculate Final Scores

    KRA Setting throughKRA Setting through eVolveeVolve KRASettingKRA Setting

    Form SelectionForm Selection

    Mid YearReviewMid YearReview

    EE--Mail CommunicationMail Communication

    FAQsFAQs

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    EE--Mail CommunicationMail Communication

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    Mail communicatingapprovalMail communicatingapproval

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    Mail communicating rejectionMail communicating rejection

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    AgendaAgenda

    Vision / Mission of PHLVision / Mission of PHL

    eVolveeVolve Performance Management System in PHLPerformance Management System in PHL

    Performance EvaluationPerformance Evaluation

    Calculate Final ScoresCalculate Final Scores

    KRA Setting throughKRA Setting through eVolveeVolve KRASettingKRA Setting

    Form SelectionForm Selection

    Mid YearReviewMid YearReview

    EE--Mail CommunicationMail Communication

    FAQsFAQs

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    FAQsFAQs

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    Select FAQ from My InboxSelect FAQ from My Inbox

    Select FAQ

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    Select theQuestionSelect theQuestion