final erp-case study
DESCRIPTION
introduction to ERPTRANSCRIPT
ERP
A Case Study of BPR : Banking Software
Org
aniz
atio
nTechnology
Process
Need of ERP
• Barriers to change.
• Ineffective coordination and communication.
• Strategies applied not customer oriented.
• Can not handle changing business Environment
• Can not take benefits of emerging technologies.
• Information is not at a glance
Enterprise Resource Planning (ERP)• Automates and integrates core business processes
(Customer orders, Scheduling operations, and keeping inventory) .
• Assists in defining business processes
• Protect critical business data and give secured access
• Enables to plan work load based on existing orders and forecasts
• Provides the tools to give a high level of service to customers
• Translate data into decision making information
• Drive huge improvements in the effectiveness of any organization
• cost reductions of materials and Labor
• Improved customer service and sales and accounting controls
ERP Software Modules
• ERP Delivers single database used for software modules such are:
• Manufacturing : Engg. ,Scheduling, Capacity, Workflow & Material Mgmt, Cost Mgmt
• Supply Chain Market :Order to Cash, Inventory
• Financials : General Ledger, Cash Mgmt, Account Payable & Receivable, Fixed Assets
• Project Management : Costing, Billing, time and expense, Activity Mgmt.
• Human Resources : Payroll, Training
• Customer Relationship Management : Sales & Marketing, Call Center Support
ERP & Related Technologies Structure
• Business Process Reengineering (BPR)
• Management Information System (MIS)
• Executive Information System (EIS)
• Decision support System (DSS)
• Supply Chain Management (SCM)
Other Related Technologies of SCM
• E-procurement
• E-Logistics
• Internet Auctions
• E-markets
• Electronic business process optimization
• Business objects in SCM
• E commerce.
Introduction to Business, Process and Reengineering
• Process • Characteristics: • A specific sequencing of work activities across time and place• Have beginning and an end • Clearly defined inputs and outputs• Customer-focus• Process ownership • Measurable and meaningful performance
• Reengineering:• Rethinking and radical redesign of core business processes • Achieve dramatic improvements (e.g. quality, cost, and cycle time)
• Uses break down strategy and repetitive tasks performed in sequence by specialists.
• Specialization of labor: Individual jobs become simple
• Sequential processes: Processes are implemented in the hierarchy
• Narrow and repetitive jobs: De-skilling the work forces
• Managers’ job is to control the quantity, cost, and quality of the work performed.
• BPR Team Structure• Hierarchical structure
• Examples of BPR
• Ford
• Mutual Benefit Life Insurance
• Capital Holding Co.
• Taco Bell
Business Process Reengineering (BPR)
A BPR Framework
Organization– Job skills– Structures– Reward– Values
Technology– Enabling technologies– IS architectures– Methods and tools – IS organizations
Process– Core business processes– Value-added– Customer-focus– Innovation
Business Process Meta Model
Methodology Components of BPR
Phase
Task
Step
Work Breakdowns
Participant
Role
BPR Team Structures
Concept
Method Tool
Methods and Tools
Deliverable
Apply to
Use
Are Involved in
BPR Failure Factors
Resistance to change
Resistance to change
Employees Fear of losing job
Doubtful about project result
Feeling uncomfortable with new working environment
Use of BPR in Public Sector
•Less wiling to initiate BPR efforts.
•Public and private organizations derive differing benefits from BPR.
•Need to be initiated top-down (economic, political support and feasibility).
•A small-scale approach to BPR increases success rates of BPR endeavors
•Improves sharing of knowledge and experiences using knowledge Management.
Essentials of Research Paper• Title of the research paper• Abstract• Key Words• Introduction of the topic• Statement of the problem• Objectives of the study• Significance of the study• Literature review• Methodology
• Research design• Data sources tools• Method of data analysis• Data analysis and interpretation• Data sources tools• Method of data analysis
• Findings and suggestions:• Findings:• Suggestions:
• References
BPR
A Case Study Banking Software
Progress of Banking Software• Manual Banking System (Book Keeping)• Back Office of a Branch• Online Banking of a Branch• Core Banking of a Bank (Intra Branch Connectivity)
• e-Banking (Inter Bank Connected)
• Use of Electronic Cards (ATM, Credit Card etc.)
• National Electronic Fund Transfer(NEFT) (money transferred within Indian banks – batch wise)
• Real Time Gross Settlement (RTGS)
• Cheque Truncation System(CTS) (optimization of Cheque clearance )
• Linking of Govt. Subsidy transfer process (LPG etc.)
• M-banking (Location Independent, uses mobility )
• Payment Banks (E.g. PayTM promote cashless transaction , increase in transparency and financial inclusion )
Core Banking System Integration Services
• Program Management• Local Development• Requirement Gathering and Gap Analysis• Integration• Parameterization and Configuration• Data Migration• Upgrades• Quality assurance• Knowledge Management and End User Training
Software Progress - Manual Banking System (Book Keeping) : Introduces ERP & Follows BPR as Follows
Progress of Banking S/W Hardware
Technology Used
Front End Back End
Back Office (branch, Single User)
Computer, Printer Use of Languages Database System
Online Banking (Role Based Multiuser)
Computer, Printer, NOS, UPS, Server, Scanner, Camera, Passbook Printer
Use of Languages RDBMS, Use of Security measures
Core Banking
Computer, Printer, NOS, Internet Facility, UPS, Scanner, Camera, Passbook Printer, Data Centre , Disaster Recovery Centre (DR), Branch Connectivity , Standby sys, ATMs, Point of Sell Machine (POS)
Web Languages(VB, JAVA, C#), Use of Middle ware Softwares (VM ware), Integration of Interfaces (ATM)
RDBMS, Use of Security measures, Data Replication,
Core Banking and Its Interfaces
Progress of Banking Software HardwareTechnology Used
Front End Back Ende-Banking
Uses all the required Hardware of Core Banking
Design Interface Software
Same as Core Banking Requirements
Use of Electronic Cards
National Electronic Fund transfer(NEFT)
Real Time Gross Settlement (RTGS)
Cheque Truncation System(CTS) Linking of Govt. Subsidy transfer Process
M-banking and Payment Banks Smart Phone
Apps and Interface Designing using MOS
Interface for - Back Office
Interface for – Online Branch Banking
Interface for- Core Banking
Use of Data center
Interface for – E-banking
State Bank of India
Month / Year
Interface for - ATM
Use of ATM cards
Interface for – Fund Transfer (RTGS, NEFT)
Interface for – Mobile banking (m-banking)
Interface for – Mobile Banking (Personal Page)
Mobile Banking
Linking of Govt. Subsidy Transfer
Paytm is an Indian e-commerce shopping website launched in 2010, owned by One97 Communications which initially focused on Mobile and DTH Recharging. The company is headquartered in Noida, India. It gradually provided recharging and bill payment of various portals including electricity bills, gas bills, as well as telephone bills. Paytm entered India's e-commerce market in 2014, providing facilities and products similar to businesses such as Flipkart, Amazon.com, Snapdeal. In 2015, it added booking bus travel.
Interface for - Paytm
Interface for - Paytm
Research Opportunity
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