2017ANNUAL REPORT

To DDD Friends and Family 1

DDD Friends and Family,

2017 marked a year of new beginnings for DDD.While 2016 was our 15th anniversary and a time toreflect on our past achievements, 2017 was aboutsetting our sights on the future. Thanks to yoursupport and encouragement, we launched projectsthat take us into the next generation of tech andsocial impact solutions. We are excited to sharethose with you in this report.

Given the rapidly changing pace of technology andthe evolving training needs of our youth, we aremaximizing the opportunities of emerging technologies(such as cloud services and big data) to revamp ourbusiness offerings and work-study model. In 2017,we collaborated with Amazon Web Services (AWS)and Intel to launch DDD’s cloud computingservices in Kenya.

Our new AWS Cloud Center of Excellence trainingprogram in Kenya graduated a pilot cohort of 30associates who obtained a remarkable 100% passingrate for the AWS Systems Operations certification.In 2018, we plan to expand our AWS service andcloud-oriented training to equip more youth withthese specialized skills and accommodate a growingnumber of clients who seek cloud services. We willalso continue refining our Learning ManagementSystem (LMS) – another way we invest in ouremployees and help ensure that their skills arecurrent.

In the US, DDD is proud to support veterans andmilitary families with training and employmentservices offered through our Liberty Source subsidiary.DDD recognizes the value of military skills andexperiences and has developed training to transitionskills to civilian work. Liberty Source serves as the

critical-entry point for veterans launching post-service careers or military spouses with previouslylimited job prospects.

DDD’s business highlights for 2017 include highprofile and culturally important projects, such asour work digitizing cultural and historical artifactsfor the National Museums of Kenya and the TuolSleng Genocide Museum in Cambodia (inpartnership with UNESCO). We are also pleased toreport that DDD’s earned revenue in FY17 totaled$12.6m, a 13% increase from $11.1m in FY16. Theshare of business expenses covered by clientrevenue rose to 92% in FY17 from80% in FY15. Thisimprovement happened despite significantinvestments into our cloud business in this fiscalyear - a testament to our improved sustainability asa company.

As we begin another year, we are thankful for thesupport of clients, donors, and investors whichallowed us to launch new and ambitious work-studyinitiatives, support critical cultural preservationprojects, and reach a new level of growth for DDD.We believe these efforts and your support havepositioned DDD for a strong 2018. Thank you.

Sincerely,

Irving Levin, Chairman of the BoardJeremy Hockenstein, Co-Founder and CEO

"As we begin another year, we arethankful for your support whichallowed ddd to reach new levelsof growth and innovation."

DDD Through The Years 2

History

2000An Idea is Born

While backpacking with friendsin Cambodia, Jeremy comes up

with the idea for DDD

2001Off We GoHarvard Crimsonnewspaper signs on asDDD’s first-ever client

2002Making Strides

Mobitel, our first majorCambodian client

2003It’s an HonorWorld Bank recognizes DDDwith the DevelopmentMarketplace Award

2004ExpandingOur Impact

DDD opens its secondhome in Laos 2008

Motivation toContinueDDD receives the SkollAward for SocialEnterpreneurship

201110 Years

DDD celebrates its 10thAnniversary and opens an

office in Kenya

20121k and CountingDDD grows to more than 1,000staff worldwide

Best in theBusinessDDD receives the Vision 2030Award for Best Business ProcessOutsourcing Firm in Kenya2014

We’re StatesideDDD launches Liberty

Source, a US-basedoperation that creates career

opportunities for militaryveterans and their spouses 2015

Rising StarThe International Association ofOutsourcing Professionals(IAOP) names DDD a Rising Starin its Global Outsourcing 100 listfor a second consecutive year

2016StrongerTogether

The Global Impact SourcingCoalition launches with DDD as a

core member

Back to the RootsDDD celebrates its 15th

anniversary in Phnom Penh,where the adventure first began

2017It's All in theCloudsDDD collaborates with AWS and Intelto launch AWS Cloud Center ofExcellence in Kenya

DDD Vision 2.0 3

DDD 2.0:Vision in Action

DDD is evolving, adapting to new trendsand technologies as we lead the ImpactSourcing industry to new digital frontiers.We are creating DDD 2.0 by focusing onimproving market competitiveness andproviding more opportunities for thedisadvantaged youth we serve.

Improving Market Competitiveness

To respond to increasing market demand forcloud-oriented skills and experience, DDDestablished an AWS Cloud Center for Excellence inKenya.Our goal is to expand IT services to provideclients with advanced cloud-based solutions.An integral part of this strategy, and of greatbenefit to our associates, was the introductionof the AWS Systems Operation Administratortraining to our Work-Study Program.

Providing more opportunities fordisadvantaged youth

DDD aims to be a significant workforcedevelopment engine for the digital jobs of thefuture. This reinforces our social mission ofproviding skills, support, and life-long earningpotential to individuals from underservedcommunities globally. With the success of theAWS Cloud Center for Excellence in Kenya, weare poised to replicate it to benefit youth inother parts of Africa and Southeast Asia, andfor unemployed or underemployed veteransand military spouses in military communitiesin the U.S.

Key elements to our strategy include:

By focusing on the next generation of tech skills and building strong, collaborative relationships withinthe tech community, we believe DDD will sustain its relevance to clients and donors and expand itsimpact to more youth in disadvantaged communities globally.

Partnering with leading technology leaders in the emerging areas of Cloud, DataScience, Big Data, Business Intelligence, and Cybersecurity, where there is a largepredicted skill gap globally

Understanding the skills requirements and anticipated employment gaps facing thesetech leaders

Co-developing training programs on in-demand technology platforms

Leveraging partners and their ecosystems to build a placement capability to generatedemand for certified professionals and a pipeline of job opportunities with managedservice providers

Continually assessing the skills market for next technology and platforms on which tooffer training

How We Work 4

OutplacementWe help associates find careeropportunities outside DDD.

Internal PromotionHigh-performing associates are

internally promoted tomanagement positions.

RecruitBy partnering with local secondary schools and community organizations, DDD recruits:

Low-income youthworking in theinformal sector

Rural migrantsand urban slum

dwellers

Women (at least50% of DDD

employees arewomen)

Persons withdisabilities

Open CareerPathways

DDD Social Impact Model

TrainOnce recruited, youth undergo anintensive job-readiness training for2 to 3 months to develop skills in:

ESL

BusinessEnglishSoft skillsTechnology

Associates work 6 to 8 hours aday performing digital work forlocal and global clients.

DDD supports associates inchoosing their school andfield of study. Associates pay aportion of their tuition fromtheir own earnings whichDDD supplements with apartial scholarship and loans.

Employ and EducateThose who successfullycompleted training are hired asDDD associates.

Where DDD Graduates Are Today 5

Projected Earnings

$499 $350m

The total estimated increasein earnings of DDD

associates over 25 years

The average monthlysalary of DDD

graduates

Retail 8%

Business Services 13%

Banking & Finance 11%

IT & Communications Tech 15%

Education 5%

Nonprofits 4%

Media & Marketing 4%

Trade & Manufacturing 2%

Other 37%

Where DDD graduates are today

Employment Sectors

DDD Alums 6

cambodia

Chipon Chhuon

“When I was a child, I wanted to become a manager. Iwanted to travel the world, meet different people, andexperience foreign cultures,” shared Chipon, whowas recently promoted to Production Manager atDDD in Cambodia. Thanks to DDD, he is the firstin his family of five to finish school, and he is nowDDD’s Production Manager in the country, managingsix supervisors and 200 associates.

Chipon started at DDD nine years ago. Growing upin Battambang province where part-time work wasscarce, he jumped at the chance to study and workin Phnom Penh. Within six months, he went fromtrainee to DDD associate; he received a scholarshiptwo years later. Balancing work and study was noteasy for Chipon. He would work six hours in themorning at the DDD office and then head to theuniversity for six hours of classes.

His ambition to become a manager drove him. Heimproved his English, learned to use computersoftware, and honed his leadership skills. This led toseveral promotions: Project Coordinator in 2009, ProjectManager in 2012, and Project Account Manager in2015.

With the introduction of new technology such asthe AWS, Chipon sees that DDD will continue togrow as a company, “I really love my job and Iam going to stay longer and contribute to itsgrowth. I think there is still a lot to learn.”

"If I didn’t have ascholarship, it wouldbe very difficult formy family to supportmy studies.”

DDD Alums 7

kenya

Agnes Wathungu

Agnes Wathungu was only 16 when her father died.Tasked with supporting her family, she left herhometown and moved to Nairobi. But with only ahigh school diploma, her job opportunities werelimited to menial work like laundry. “Women are notvalued as much as males, women don’t get lucrativejob positions,” Agnes shared.

Three years later her uncle got a DDD applicationform and gave it to Agnes. In February 2012, herDDD journey began.

Agnes started under the Data Management teamhandling the African Law Project, and was laterpromoted to Quality Analyst. She then transferredfrom Operations to Finance, as she wanted to workon something related to her studies in finance andaccounting.

In 2016, Agnes graduated from Kenyatta University.At present, she is balancing her work with herpreparations for the 2018 CPA board exams.

Agnes says, “when you empower a woman, youempower a whole society. I feel empowered because Ican now afford the good life. Before, my familydepended on friends and relatives for food and rent;now, we don’t have to struggle.”

“Without DDD, I don’tknow how I would’vefinanced my studies! Iwas qualified to joinuniversity, but it’stoo expensive.”

DDD Alums 8

laos

Khamla Phongdala

Khamla Phongdala was a high schooler working ata barbecue restaurant in Luang Prabang when acustomer told him about DDD in Laos. “I wantedto learn to stand on my own feet so I applied,”Khamla said.

Khamla started as a volunteer for six months, thenafter a three-month training, became an AssistantTeam Leader. He kept moving his way up,becoming a Team Leader then Senior Team Leader.In two years, he was promoted to AssistantManager, and eventually Project Manager. ThroughDDD’s Work-Study and scholarship program, hefinished Bachelor’s Degrees in Hotel-TourismManagement and Business Administration.

After nine years at DDD Laos he felt that he wasready to take his career in another direction. Hejoined MMG Limited, a mining company in July2014, where he is now a Global Master DataManager.

“DDD gave me a lot of opportunity to gain skills,knowledge and experience that are helping me inmy current job...Working at DDD was reallychallenging. It was not easy, but I am a verydriven person so I stayed a long time.”

“It is through DDDthat I have been ableto achieve what I havealways wanted to do.”

DDD Alums 9

liberty source

Leah Palileo

Leah Palileo has been a Navy spouse for 14 years, andrelocated four times (to California, Japan, Virginia,then back to Japan). She graduated with a degree inMarketing from a top university in the Philippines,won a scholarship and got an engineering degree inJapan, and earned an MBA from the Universityof Maryland. Even with these credentials, shehad difficulty finding a job that matched herskills because she was always moving.

Leah was a liaison officer between Navycommand officers and their families when shefirst heard of Liberty Source (LS). At LS, shestarted as a Financial Analyst in the main officeat Virginia. She was able to continue such workwhen her husband was assigned to Japan - LSmanagement supported Leah’s move byproviding her with additional days off, a temphire to assist in the transition of work, andadjustments for the time zone difference.

Says Leah, “Working for Liberty Source was ablessing from the very beginning. Managementnot only afforded its employees the opportunityto grow and bring their work with them whenthey need to move, but the work culture andsupport – from management and fellow employees –has also been phenomenal.”

“Working for LibertySource was a blessingfrom the verybeginning."

DDD Service Lines 10

DDD helps clients monetize their content, reap the full value of their business data, and collectproprietary data to more effectively manage their businesses and serve their customers. DDDoffers digital content and data solutions to businesses and institutions worldwide. Clients gain acompetitive advantage through our project management excellence, our deep commitment to stafftraining and development, and our top-notch onshore customer service. Our services include:

Institutional

DKMS

DuraSpace

UNICEF

World Bank

Publishing

Amazon

Trusted Media Brands

Corporate

Fossil Group

MobiTel

Nor1

Pixelz

Academic

Harvard University

Stanford University

University of Chicago

Yale University

Government

Kenya National Bureau of

Statistics

National Library of Australia

National Museums of Kenya

New Zealand House of

Representatives

Our Clients

DDD Service Lines

Finance and

Accounting

Human Resources

Industry-Specific

Processes

Business ProcessServices

Data Entry & Data

Verification

Database Content Support /

Data Hygiene

Records Management

Data Services

Content and Data Science

Technology Solutions

Social Research and Data

Analytics

Digital Skill Development

Cloud ComputingSolutions

Internet Research

Field Research

Market Research

Data Collection & Analytics

ResearchServices

Content & eBook

Conversion

Newspaper & Archive

Digitization

Editorial

Digitization &Conversion Services

Image Enhancement

Photo Retouching

Cropping and De-Skewing

Image Processing

Client Profiles 11

Client Profiles

DDD is pioneering the nextgeneration of ImpactSourcing by working withindustry leaders to offeradvanced technologyservices. We are utilizingAmazon Web Services (AWS)cloud services to deliver onthe following client projects.

Client Profiles 12

The National Museums of Kenya (NMK) is thecustodian of Kenya’s natural and culturalheritage. Its collections represent the longestrecord of human evolution in the world,including 6 million years of humankind’spaleontology and 3.3 million years of culturalevolution and some of the best-preservedhominid specimens. For years, NMK sought topreserve this rare and important collectionthrough digital preservation to mitigate the riskof losing valuable information and recordsrelated to many of these premier artifacts andspecimens due to decay and passage of time. Italso wants to provide access to the collection toanyone who is interested via a virtual experiencethat engages people and gets them interested in

understanding and learning about Kenya’scultural and natural heritage.

Using cloud and 3D technology provided byAmazon Web Services and Intel, DDD iscategorizing, scanning and uploading 3Dimages of museum artifacts. In the first phase ofthis project, DDD will digitally archive 10,000artifacts out of 3 million, and will be using theAmazon cloud to create a virtual museumexperience for the public, while providing accessto rarest of materials and artifacts to theresearch and academic community. Our goal isto complete the digitalization of these artifactsin three years.

Client Profiles 13

DDD is currently working with researchers fromthe University of Chicago’s Booth School ofBusiness in their study of the Census ofManufacturers (1850 – 1880). Our role is tocapture handwritten economic data at thehighest accuracy levels possible, and encodethem into a database. With the data in electronicformat, the researchers can combine andanalyze the data.

To date, the University of Chicago is one of ourmost satisfied customers. DDD scored high gradesfor on-time delivery, team responsiveness, andquality of work in its annual customer satisfactionsurvey. We look forward to continued work on theproject, assisting the researchers in subsequentwork and strengthening our relationship with theUniversity.

Client Profiles 14

DuraSpace is a not-for-profit organization thatstewards community supported open sourcesoftware developed by librarians, archivists,technologists, and researchers who share thegoal of creating and preserving long-term accessto the world’s digital heritage.

DuraSpace’s applications are deployed on theAWS cloud platform. DDD’s cloud specialists

help the DuraSpace team in optimizing thedeployment of their product suite, build testautomations, and perform R&D support wherethe team looks at new and innovative ways toreduce costs, improve resource utilization andscaling on product deployments on the AWSplatform.

Office Highlights 15

Office Highlights 10

DDD Cambodia

Celebrating Team Success

In Cambodia, DDD strengthened our Work-StudyProgram, focusing on securing more scholarships andemployment partners.

Highlights:

117 associates graduated from the Work-StudyProgram.

DDD Cambodia employed 63 trainees whosuccessfully completed B.E.S.T. training.

We initiated a new “Life Skills” training course,which enhanced our associates’ skills insetting goals, improving self-esteem, resolvingconflicts, and handling responsibilities.

We signed a Memorandum of Understandingwith the Paññāsāstra University of Cambodiato strengthen our scholarship program.

Employment partnerships were establishedwith the following organizations:

- Asia Foundation

- National Employment Agency

- Khmer Youth Associations

- Cambodia Job Foundation

- Capacity Building Center

- Bangpheak.com

- Don Bosco Technical School

- AHHA Education Program

Office Highlights 16

DDD Kenya

Setting New RecordsDDD Kenya’s 2017 was filled with growth on manyfronts, notably higher graduation rates, new clientservices, and increased support for our associates.

Highlights:

The office registered its highest number ofgraduates so far, with 40 associates officiallycompleting their university studies.

DDD Kenya became the first Cloud Center ofExcellence in East Africa, offering Amazon WebServices.

The Center’s first cohort of 30 associatesachieved a 100% passing rate in the AWSSystems Operation Administrator Certificationexam.

Following our Asian counterparts, we rolledout the B.E.S.T. pre-employment training andthe LMS in the country.

We also partnered with Quest Alliance toconduct life skills training for 90 studentsand are working to have this contentincluded in the LMS.

We are providing our associates withacademic and career coaching support,helping halve the drop-out rate.

Office Highlights 17

DDD Laos

Building Internal Capacityand PartnershipsFor DDD Laos, 2017 marked another year of increasingcustomer satisfaction, and growing our work withexisting clients.

Highlights:

We worked with The Lao Disabled WomenDevelopmentCenter (LDWDC)andtheLaoDisabledPeople’s Association (LDPA) to enroll morecandidateswith disabilities from rural households.

We increasedour recruitment efforts by participatingin career fairs organized by the Lao AmericanCollege to promote DDD’s Work-Study model andjob opportunities.

76 youth in the Work-Study Program graduatedfromtheir respectiveschools,with22of themnowin full-time jobs.

The LMS continues to develop, with 85 associateshaving completed their orientation through theplatform.

We initiated our Employee Engagement program(team building events, sports tournaments,social gatherings) to promote camaraderieand teamwork in the office.

DDD Laos inked partnerships for capacitybuilding, notably with the Lao Ministry of Industryand Commerce Business Assistance Facility andTACDO, a development consulting firm.

Office Highlights 18

We welcomed a new Board member, RearAdmiral Ken Carodine, USN (Ret.), an ITexecutive with proven business expertiseand military experience.

In 2018, Liberty Source’s main investmentswill be to ramp up business developmentand new client work, including investigatingcloud computing opportunities.

Liberty Source

Progress andGrowth

2017 brought in a lot of new things to Liberty Source:new client and staff, a new office building, a new look,and a new Board member.

Highlights:

We signed a 3-year contract with Bloomberg to beone of their Impact Sourcing providers, andrenewed our contract with AOL (now calledOATH).

Our number of shipmates, Liberty Source’s ownterm for associates, grew to 234 (with 130shipmates working on the Bloomberg account).

To accommodate our ever-growing team, weexpanded our facilities to include a third officebuilding: a 6,727-square-foot former military base.

In line with the year’s theme of expansion andgrowth, we also revamped our marketing andbrand awareness efforts.

Financials 19

$1,000 FY2017 FY2016 YoY %

Asia

Africa

Liberty Source

Total

3,496

2,006

7,060

12,562

3,294

2,782

5,048

11,124

6%

-28%

40%

13%

Breakdown of earned revenue produced byeach DDD office:

The DDD group continued on its growth path inFY2017. Earned revenue increased from $11.1m inFY2016 to $12.6m in FY2017, or +13%. Growth wasdistributed unevenly. Our Asia offices produced 6%in additional revenue as our image editing service inCambodia grew by 30%, while our Laotian officeadded business with existing clients. Our Africanoffice experienced a 28% decline in revenue, drivenmainly by our social and market research servicearea which accounts for three-quarters of the totalrevenue loss. Liberty Source, our U.S. operationbased in Virginia, was a bright spot again andcontinued to grow because of an increase of work indatabase support for a large US corporation infinancial services.

Overall, revenue in our Asian and African offices didnot develop as well as we anticipated. Nevertheless,the overall revenue loss of 9% in those officesmasks promising developments in our serviceportfolio, in particular in Africa. There, we haveentered into a partnership with AWS to providemanaged services in cloud computing to AWSclients around the globe.

DDD made further progress on its path to financialsustainability. The key figure we observe mostclosely in this regard is the share of businessexpenses covered by client revenue. We managed toimprove from 80% in FY2015 to 92% in FY2017.This improvement was mostly driven by morevolume at Liberty Source, the office that has alreadymoved into positive operating earnings territory,measured by operating profit before interest, taxes,depreciation and amortization (“EBITDA”). Asiahas made further progress toward break even whileAfrica has slightly fallen behind for lack of revenuebut also due to the investments in our new cloudcomputing practice.

Our net income has benefitted from philanthropicsupport to cover the costs of our impact programsacross our offices and to invest in commercial activities

like cloud computing. We continue to believe thatthese are important investments to achieve ourdual goals: achieve financial sustainability whileproviding our employees with marketable skillsthat allow them to increase their lifetime earnings.

We are optimistic that we can continue our growthpath in Asia and at Liberty Source and regain ourfooting in our African office. We expect to makefurther progress toward financial sustainability, allwhile creating positive social impact and changingthe lives of our employees wherever we operate.

$12.6m 92%

in earned revenue businessexpenses coveredby earned revenue

Financials (for fiscal year ending June 30, 2017)

Financials 20

Business Revenue

Business Expenses

Net income (loss) from

business activities

Fundraising and other

contributions

Non-profit expenses

Net income (loss) from

non-profit activities

Net income (loss) for the

year

Additional information to

the statement of activities

Earnings before interest,

taxes, depreciation and

amortization (EBITDA)

Fundraising and other

contributions consist of:

Unrestricted

contributions

Release from temporarily

restricted contributions

Total fundraising revenue

Non-profit expenses

consists of:

Program expenses

Organizational expenses

Fundraising expenses

Total non-profit expenses

12,562

13,681

(1,119)

2,240

863

1,377

258

(303)

1,715

525

2,240

428

204

231

863

13%

13%

12%

-21%

-13%

-26%

-70%

-26%

1%

-54%

-21%

9%

-43%

-4%

-13%

Statement of Activities FY2017* YoY%

11,124

12,119

(995)

2,844

990

1,854

859

(411)

1,706

1,138

2,844

393

357

240

990

FY2016*

Property, plant, and

equipment

Software

Other non-current assets

Total non-current assets

Cash and cash equivalents

Trade accounts receivable

Other current assets

Total current assests

Total assets

Unrestricted net assets

Temporarily restricted net

assets

Total net assets

Long-term debts

Other long-term liabilities

Total non-current

liabilities

Short-term debts

Unearned revenue

Trade accounts payable

Other current liabilities

Total current liabilities

Total net assets and

liabilities

1,247

230

318

1,795

249

2,679

1,074

4,002

5,797

1,998

182

2,180

1,588

93

1,681

519

293

497

627

1,936

5,797

1,051

588

394

2,033

319

1,900

766

2,985

5,018

2,009

430

2,439

1,001

90

1,091

374

189

284

641

1,488

5,018

Statement of Financial

PositionFY2017* FY2016*

* in $1,000

Financials (for fiscal year ending June 30, 2017)

DDD Leadership 21

SariMiller

AnishNanavaty

KojiOsawa

DhirenRawal

SarahMartin

WalterFust

RobertShultz

MichaelChertok

StefanKappeler

FrankHeitmann

JaesonRosenfeld

Board of Directors

Management Team

JeremyHockensteinco-founderand ceo

RobertSiegelpresident,liberty source

SopheapImevp forimpactand hr

SameerRainachiefstrategyofficer

GaborTothevp foroperations

WolfgangMuellerchieffinancialofficer

IrvingLevinboardchairman

JeremyHockensteinceo

DDD Alums 9

We thank our donors for their generoussupport toDDD in 2017. DDDhas receiveddonations from both committed andnewinstitutional and corporate donors, family

foundations, and individuals.

Thank you!

Partners and Collaborators 23

Partners & Collaborators

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DDD Alums 9

115 WestNEW YORK, NY

Fort MonroeHAMPTON, VA

NairobiKENYA

VientianeLAOS

Phnom PenhCAMBODIA

New York, United States

Digital Divide Data

115 West 30th Street,

Suite 400,

New York, NY 10001

P +1.212.461.3700

F +1.212.813.3209

Virginia, United States

Liberty Source PBC

355 Fenwick Road,

Fort Monroe,

Hampton, VA 23651

P +1.757.251.7482

Nairobi, Kenya

Digital Divide Data

Kenya Ltd Paramount Plaza

7th Floor,

Nairobi, Kenya

PO Box 4282-00506

P +254.772.191.795

Phnom Penh, Cambodia

Digital Divide Data

No. 559, Street 271,

Tuol Tom Pong II

Khan Chamkar Mon,

Phnom Penh, Cambodia

P +856.23.220.843

Vientiane, Laos

Digital Divide Data Co., Ltd.

Unit 56, Ban Tanmixay,

Xaythany District,

Vientiane, Lao PDR

P +856.21.720.474

F +856.21.720.406

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