filling in the gaps – design insights (workshop)
TRANSCRIPT
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Filling in the gapsfrom interpretation to collaboration
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Jason CaleProduct design manager - Facebook
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Solutions for Local Businesseswhat do I do?
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shared understanding between teams
that brings about
filling in the gapsis a process of refinement
with the goal of building products that meet
real user needs
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enjoyment
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understanding
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excellence
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integrity
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belonging
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growth
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tension
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ignorance
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disappointment
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chaos
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isolation
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resignation
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we all have unique models of the world
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DOG
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how we fill in the gaps
beliefs
Judgements
related problems
understanding
emotional needs
Past experience
Values
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collaboration struggle
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isolation: Us vs them
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rigid thinking
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a game of Chinese whispers
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our products suffer
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filling in the gaps
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there is no one right answer
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discernment openness
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shared understanding is a result of participation
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Filling in the gaps together
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1. You describe the problem
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2. They fill in the gap
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3. You Ask them to describe how they filled it in
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4. Do they understand the problem?
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1. You describe the problem
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2. They fill in the gap
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3. You Ask them to describe how they filled it in
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4. Do they understand the problem?
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5. Describe solutions until you are both satisfied
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6. Make decision on how to proceed
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Filling in the gaps together1. You describe the problem
5. Describe solutions until you are both satisfied
3. You Ask them to describe how they filled it in
2. They fill in the gap
6. Make decision based on how to proceed
4. Do they understand the problem?
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more interpretation
lots of gaps a few gaps
less interpretation
The Product Will Emerge
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closing the loop
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Can you describe your gaps?
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thank you
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Filling in the gaps @jasoncale