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5 Ant runs the Alipay system, which is used on Alibaba e-commerce websites. Ant and WeChat (a messaging, social media and payments platform) have a combined 94 percent of China’s mobile-payments market with more than 1.3 billion active users (Figure 1). The biggest edge that platforms have is customer relevance. Because of these rich customer relationships, consumers seem willing to trust platform players to handle all sorts of services— banking is just one of many consumer services the platforms are adding. The same cannot be said for banks, where customer service has deteriorated in many cases; most banks will need to convince consumers that they will do a good job in non-financial services. FIGURE 1. OVERVIEW OF BIGTECH COMPANIES’ FINANCIAL SERVICES ACTIVITY BY REGION Source: Accenture Research Analysis Company FS Service North America South America Europe APAC Africa & Middle East Info US BIG TECHS Google Google Pay Available in 18 countries (including US, UK, CAN, AU, Brazil and Japan) Amazon Amazon Pay, Amazon Lending, Amazon Cards, Amazon Current Account $3 billion lent since 2011 in US, UK and Japan to 20,000 sellers Facebook Messenger Payment Active in US and UK Apple Apple Pay Available in 25 countries with +127 million users, 70% of which outside US APAC BIG TECHS Tencent WeChat Pay and WeBank +38 million WeBank customers and +800 million WeChat Pay customers in China and 15 other countries Alibaba Ant Check Later, MYbank, Alipay, Ant Fortune +520 million Alipay active users in China and 25 other countries, +180 million Ant Fortune registered users and +3.5 million micro and small enterprise served by MYbank in China Baidu Baidu Wallet, Baidu Umoney, Baidu Wealth Management +100 million Baidu Wallet activated accounts in China Rakuten Rakuten Bank, Rakuten Pay +6 million accounts in Japan and Europe and Rakuten Pay support 14 electronic money services and 6 credit card brands in Japan

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Page 1: FIGURE 1. OVERVIEW OF BIGTECH COMPANIES’ FINANCIAL

5

Ant runs the Alipay system, which is used on Alibaba e-commerce websites. Ant and WeChat (a messaging, social media and payments platform) have a combined 94 percent of China’s mobile-payments market with more than 1.3 billion active users (Figure 1).

The biggest edge that platforms have is customer relevance. Because of these rich customer relationships, consumers seem willing to trust platform players to handle all sorts of services—banking is just one of many consumer services the platforms are adding. The same cannot be said for banks, where customer service has deteriorated in many cases; most banks will need to convince consumers that they will do a good job in non-financial services.

FIGURE 1. OVERVIEW OF BIGTECH COMPANIES’ FINANCIAL SERVICES ACTIVITY BY REGION

Source: Accenture Research Analysis

Company FS Service Nor

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Sout

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Euro

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APA

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Info

US

BIG

TEC

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Google Google Pay Available in 18 countries (including US, UK, CAN, AU, Brazil and Japan)

Amazon Amazon Pay, Amazon Lending, Amazon Cards, Amazon Current Account

$3 billion lent since 2011 in US, UK and Japan to 20,000 sellers

Facebook Messenger Payment Active in US and UK

Apple Apple Pay Available in 25 countries with +127 million users, 70% of which outside US

APA

C B

IG T

ECH

S

Tencent WeChat Pay and WeBank +38 million WeBank customers and +800 million WeChat Pay customers in China and 15 other countries

Alibaba Ant Check Later, MYbank, Alipay, Ant Fortune

+520 million Alipay active users in China and 25 other countries, +180 million Ant Fortune registered users and +3.5 million micro and small enterprise served by MYbank in China

Baidu Baidu Wallet, Baidu Umoney, Baidu Wealth Management

+100 million Baidu Wallet activated accounts in China

Rakuten Rakuten Bank, Rakuten Pay +6 million accounts in Japan and Europe and Rakuten Pay support 14 electronic money services and 6 credit card brands in Japan

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Figure 10-9 WCB/McGraw-Hill The McGraw-Hill Companies, Inc., 1998

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Figure 4-13 WCB/McGraw-Hill The McGraw-Hill Companies, Inc., 1998 Signal with DC Component

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