fiery network controller for xerox workcentre 7800...

Fiery® Network Controller for Xerox WorkCentre 7800 Series

Configuration and Setup

© 2013 Electronics For Imaging, Inc. The information in this publication is covered under Legal Notices for this product.

4510947017 January 2013

CONTENTS 3

CONTENTS

INTRODUCTION 7

Terminology and conventions 7

About this document 8

Battery information for the European Union and EEA 9

CONNECTING TO THE NETWORK 10

Fiery Controller on the network 10

Stages of installation on the network 11

Summary of Fiery Controller network installation 12

Network Server Setup requirements 13

Windows networks 13

UNIX networks 14

PREPARING FOR FIERY CONTROLLER SETUP 15

Levels of access and control 15

Users and Groups 15

Fiery Controller print connections 18

WebTools 19

Additional security features 20

Controlling E-mail access to the Fiery Controller 20

Restricting IP addresses, ports, and MAC addresses 20

LDAP authentication 20

Connecting network cable to the Fiery Controller 21

Connector panel 21

Ethernet connection 22

CONTENTS

CONTENTS 4

About Setup 23

Setup from a network computer 23

Setup from the printer touch panel 23

SETTING UP THE PRINTER 24

Setting up the Fiery Controller 24

Accessing Setup from the printer touch panel 25

Setup options 25

802.1x Setup options 26

Fiery Controller tabs 27

Jobs tab 28

Info tab 28

Tools tab 29

Calibrate tab 29

EFI WorkCentre Config 30

SNMP 30

Admin 31

SETTING UP THE FIERY CONTROLLER FROM A NETWORK COMPUTER 32

Accessing Configure from a network computer 32

Using Configure 33

SETUP OPTION REFERENCE 34

PS Setup options 34

Job Log Setup options 36

Rip While Receive 36

CONFIGURING WEBTOOLS 37

Configuring the Fiery Controller and computers for WebTools 37

CONTENTS 5

ADMINISTERING THE FIERY CONTROLLER 38

Administrator functions 38

Setting passwords 39

Changing the Fiery Controller default language 39

Updating system software 39

Clearing the Fiery Controller 40

Saving and restoring Fiery Controller settings 41

Saving and restoring Fiery Controller configuration 41

Print Accounting 42

USB printing 43

Managing e-mail address books 44

Printing the Configuration page 47

Maintaining optimal Fiery Controller performance 47

Shutting down, rebooting, and restarting the Fiery Controller 48

TROUBLESHOOTING 49

Troubleshooting the Fiery Controller 49

Fiery icon does not display in printer touch panel 49

Runtime error messages 49

Cannot connect to the Fiery Controller with utilities 50

Cannot connect to the Fiery Controller with Command WorkStation 51

INDEX 53

INTRODUCTION 7

INTRODUCTION

This document describes how to set up network servers and user computers to use the Fiery Network Controller for Xerox WorkCentre 7800 Series so that users can print to it as a high-performance networked printer. For general information about using the printer, your computer, software, or network, see the documentation that accompanies those products.

Setting up the network environment correctly requires the presence and active cooperation of the network administrator. Detailed instructions for configuring networks is beyond the scope of this document. For information, see the documentation that accompanies your network.

For information about supported operating systems and system requirements, see Welcome.

Terminology and conventionsThis document uses the following terminology and conventions.

Term or convention Refers to

Aero Fiery Controller (in illustrations and examples)

Fiery Controller Fiery Network Controller for Xerox WorkCentre 7800 Series

Mac OS Apple Mac OS X

Printer Xerox WorkCentre 7800 Series

Titles in italics Other documents in this set

Windows Microsoft Windows 8, Windows 7, Windows XP, Windows Vista, Windows Server 2003/2008/2008 R2

Topics for which additional information is available by starting Help in the software

Tips and information

INTRODUCTION 8

About this documentThis document covers the following topics:

• Network connectors on the Fiery Controller

• Information specific to the Fiery Controller about setting up network servers

NOTE: For information about network servers, see the documentation that accompanies your network.

• System security through access levels and passwords

• Setup of the Fiery Controller from the printer touch panel

• Setup of the Fiery Controller from a network computer

• Setup of the Fiery Controller to allow users to use WebTools

• Administration of the Fiery Controller

• Troubleshooting

Administrator functions described in other documentation are summarized on page 38.

A warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the equipment safely, always pay attention to these warnings.

A caution concerning operations that may lead to injury to persons if not performed correctly. To use the equipment safely, always pay attention to these cautions.

Operational requirements and restrictions. Be sure to read these items carefully to operate the equipment correctly, and avoid damage to the equipment or property.

Term or convention Refers to

INTRODUCTION 9

Battery information for the European Union and EEA This symbol indicates that the batteries and accumulators used in this product must be disposed of separately from your household waste in accordance with EU Directive 2006/66/EC (“Directive”) and local requirements.

If a chemical symbol is printed beneath the symbol shown, in accordance with the Directive, this indicates that a heavy metal (Hg = Mercury, Cd = Cadmium, Pb = Lead) is present in this battery or accumulator at a concentration above an applicable threshold specified in the Directive.

Batteries and accumulators must not be disposed of as unsorted municipal waste. Users of batteries and accumulators must use the available collection framework for the return, recycling and treatment of batteries and accumulators.

If your product contains non-removable batteries, the entire product is already covered by the EU WEEE (Waste Electrical and Electronic Equipment) Directive and should be handed over to an authorized collection site for WEEE. The collection site will take appropriate measures for the recycling and treatment of the product, including the batteries.

Customer participation in the collection and recycling of batteries and accumulators is important to minimize any potential effects of batteries and accumulators on the environment and human health due to substances used in batteries and accumulators.

In the EU, there are separate collection and recycling schemes for batteries and accumulators. To find out more about recycling schemes for batteries and accumulators available in your area, please contact your local city office, waste authority, or waste disposal facility.


CONNECTING TO THE NETWORK

This chapter summarizes the stages in setting up the Fiery Controller.

Fiery Controller on the networkWhen the Fiery Controller is connected to a network, it behaves as a networked printer. The Fiery Controller supports the following network protocols (rules that enable computers on a network to communicate with each other):

• Bonjour

• TCP/IP, which also includes the BOOTP, DHCP, FTP, HTTP, IMAP, IPP, IPv4, IPv6, LDAP, LPD, NBT, POP3, Port 9100, SMB, SMTP, SNMP, SNTP, and SSL/TLS protocols

These protocols can run concurrently on the same cable. Computers that use other protocols can print through a server that uses one of the supported protocols. The Fiery Controller is auto-sensing, and handles all connections simultaneously.


Stages of installation on the networkInstallation can be performed by a network or printing administrator. The stages of a successful installation are:

1 Configuring the network environment

Configure network servers to provide users with access to the Fiery Controller as a networked printer. For information about configuring network servers in Windows, Mac, and UNIX network environments as they relate specifically to the Fiery Controller, see page 13. For information about using your network, see the documentation that accompanies your network.

2 Physically connecting the Fiery Controller to a functioning network

Prepare a network node for the Fiery Controller. Obtain cable, route it to the location where the Fiery Controller is to be installed, and attach the cable to the network connector of the Fiery Controller. For details, see page 21.

3 Setting up the Fiery Controller

Configure the Fiery Controller for your printing and network environment (see page 32).

4 Preparing user computers for printing

Install the files needed for printing, install user software, and connect the user computers to the network. The software installation is described in Printing.

5 Administering the Fiery Controller

Monitor and maintain system performance and troubleshoot problems that may arise (see “Administering the Fiery Controller” on page 38).


Summary of Fiery Controller network installation

Fiery Controller available on the network

Network server configuration

Network server

Configure network servers to specify Fiery Controller print queues and Fiery Controller users.

Connection

Fiery Controller

Prepare a network node. Connect the Fiery Controller to the network.

Fiery Controller Setup

Configure default settings for the options in the Setup menus.

Client computer Setup

At computers where users print to the Fiery Controller:

• Install the appropriate printer files and connect to one or more print connections.

• Install utilities and an Internet browser on computers where users will use them.

• Verify the Fiery Controller in the list of printers.


Network Server Setup requirementsThis section provides basic information about configuring the Fiery Controller and using it on the network. It does not explain network functions for printing in general. Only information specific to the Fiery Controller is presented. Setting up the network environment correctly requires the presence and active cooperation of the network administrator. Detailed instructions for configuring networks is beyond the scope of this document. For information, see the documentation that accompanies your network.

Configure the network and servers, and ensure that there is a live network connection before you configure Fiery Controller network settings in Setup. This allows the Fiery Controller to query the network for zones, servers, and server-based queues.

Whenever you change the configuration of the Fiery Controller, printer, or network at your site, alter the settings to correspond to the changed environment. Changing network or port settings may require that you make changes to other Setup options, as well.

Windows networks• The Fiery Controller requires a valid IP address, subnet mask, and gateway address.

Enter these addresses manually or use DHCP or BOOTP protocols to assign them dynamically. Make sure the Fiery Controller name and address are listed in a domain name server (DNS) or hosts name database used by your system.

If more than one Fiery Controller print connection is published (for example, if both the Print queue and the Hold queue are published), consider creating a printer for each print connection, so that users can print to each connection directly.

• Configure the Fiery Controller with the correct Windows domain name.

This is especially important for Windows printing, also known as SMB printing.

To use Microsoft Active Directory, you must assign the Fiery Controller to a domain. If you assign the Fiery Controller to a workgroup, you cannot use Active Directory.


UNIX networks• When you configure a UNIX workstation with the lpr protocol and connect to the Fiery

Controller over a TCP/IP network, you can print directly to the Fiery Controller.

• Setting up UNIX workstations requires an administrator with root privileges. After the initial configuration, UNIX users submit print jobs to a named printer.

• The Fiery Controller is a printer controller that understands lpr protocols.

• The Fiery Controller has a remote printer name you must use in order to communicate with it successfully.

Regardless of the UNIX system you use, the name that you use for the remote printer (or rp in the /etc/printcap file) in configuring the network for the Fiery Controller must be one of the following:

printhold

Computers on a TCP/IP network can print directly to the Fiery Controller as a remote printer, or can print to a Windows Server 2003/Server 2008, Windows Server 2008 R2 server or UNIX workstation acting as a print server.


PREPARING FOR FIERY CONTROLLER SETUP

To prepare for printing at your site, you must do some initial Fiery Controller configuration (or “Setup”) to specify the network environment and the types of printing you do. Before you perform Setup, decide the levels of access to implement, such as passwords and other security features that the Fiery Controller offers. Because many of these security features are interconnected, review the information in this chapter to plan for an effective security system, and then perform Setup accordingly.

Levels of access and controlWhen you configure the Fiery Controller during Setup, you implement a particular level of control by configuring these elements:

• Users and Groups

• Print connections

• Access to WebTools

Users and Groups

With Configure, you create users, assign passwords to users, create groups with particular privileges, and assign users to the groups. Several groups are provided by default, and you can create new groups. All users in a group have the same privileges.

In addition to assigning the users that you have created to a group, you can add users from your organization’s global address list if you have LDAP services enabled on the Fiery Controller.

The following discussion is an overview designed to help you prepare a security strategy. For more information, including specific procedures, see Configure Help.


User authentication

The term “user authentication” means the Fiery Controller verifies that the user who is sending a job belongs to a group, and the group has printing privileges (“Print in B&W” or “Print in Color and B&W”).

By default, the Fiery Controller does not enforce user authentication. That is, even if you assign passwords to users and assign the users to groups, no authentication occurs unless you clear the “Allow users to print without authentication” check box (in Configure > Users and Groups). If this option is selected, anyone can print to the Fiery Controller.

If you require users to specify their user name and password (that is, you have cleared the “Allow users to print without authentication” check box), users must type this information in the printer driver when they print. Users must specify their user name and password if they create files from the printer driver for printing later (such as an e-mail attachment that will be sent to the Fiery Controller).

Because jobs that are sent through FTP do not require a printer driver, you can specify that FTP jobs are authenticated (see Configure > Network > Services > FTP > Require Password for Printing).

Passwords

When you create a new user in Configure > Users and Groups, you assign a password to the user. In other areas of the system, you can also set passwords for these areas:

• Default admin user in Administrators group

• Default operator user in Operators group

By default, the Administrator password is set on the Fiery Controller. Change the Administrator password periodically to protect the Fiery Controller from accidental or malicious changes to Setup. For more information, see “Setting passwords” on page 39.

Users in the Administrators and Operators groups have privileges in addition to the explicit ones that you set when you create groups. Examples of these privileges are provided in the following sections.


Administrator privileges

Users in the Administrators group have the highest level of control. Administrator privileges include:

• Configuring the Fiery Controller from the Configure WebTool

• Adding and deleting groups

• Adding and deleting users

• Setting and changing passwords for users

• Deleting, printing, exporting, and viewing the Job Log

• Deleting, viewing, and modifying users’ print jobs

• Clearing the Fiery Controller of all job data

• Printing in black-and-white or color

• Publishing print connections

• Deleting fonts

• Controlling print jobs from the job management tools

• Overriding job settings

• Setting default settings for print options

• Calibrating the Fiery Controller

Operator privileges

Users in the Operators group control print jobs from the job management tools, including the following:

• Viewing the Job Log

• Deleting, viewing, and modifying other users’ print jobs

• Printing in black-and-white or color

Guest privileges (no password)

A user does not need a password to log on as a Guest from the job management tools. A Guest can view the status of active jobs but cannot make changes to jobs or to the Fiery Controller state.


Fiery Controller print connections

The Fiery Controller supports three print connections: Hold queue, Print queue, and Direct connection. You enable, or “publish,” these print connections to users on the network when you configure Printer Setup. All published connections are constantly checked for the presence of jobs. The Print queue and Direct connection give users more direct access to the Fiery Controller than the Hold queue. Therefore, do not publish the Print queue and the Direct connection in environments where maximum control is required.

In addition, you can enable the Printed queue, which is a storage area for the most recent jobs from the Print queue. The Printed queue allows users to reprint those jobs by using the job management tools (for example, Command WorkStation).

NOTE: To use the utilities and WebTools, you must enable at least one print connection.

Hold queue

Jobs sent to the Hold queue are spooled to the Fiery Controller hard disk drive for printing at a later time, or for reprinting. Because the Hold queue is a storage area, jobs sent to it cannot proceed through the printing process until the operator intervenes using the job management tools.

Print queue

The Print queue is the standard Fiery Controller queue. Jobs sent to the Print queue are processed and printed in the order in which they are received. Jobs prioritized by an operator with the job management tools and jobs sent via the Direct connection take priority over jobs sent to the Print queue.

Direct connection

The Direct connection transmits jobs directly to the Fiery Controller, but only when the Fiery Controller is idle. If the Fiery Controller is busy, the job remains at the user’s computer until the Fiery Controller is ready. The job is then processed as soon as the previous job is finished and before the next queued job is processed.

In most cases, jobs sent to the Direct connection are not stored on the Fiery Controller hard disk, and cannot be selected for reprinting, moving, or deletion. Therefore, the Direct connection provides a measure of security for sensitive files. Jobs sent to the Direct connection do appear in the Job Log, for accounting purposes.


Some types of jobs printed to the Direct connection cause temporary files to be stored on the Fiery Controller hard disk, but do not appear in any of the job management tools. These job types are:

• PDF jobs

• TIFF jobs

• Jobs with settings for any of the following print options:

– Reverse order printing (for large jobs)

– Booklet Maker

– Mixed Media

NOTE: To download fonts to the Fiery Controller, you must publish the Direct connection.

WebTools

The Fiery Controller supports Internet or intranet access with WebTools from Windows and Mac OS computers. To enable use of WebTools, see “Configuring WebTools” on page 37.

Home

Home provides you with current information about the jobs processing and printing on the Fiery Controller. To use this WebTool, you do not need a password. For more information, see Utilities.

Downloads

Downloads allows users to download installers for printer drivers and other software directly from the Fiery Controller. To use this WebTool, you do not need a password. For more information, see Printing and Utilities.

Docs

Docs allows users to access, manage, and modify jobs on the Fiery Controller, and submit jobs to the Fiery Controller. For more information, see WebTools Docs Help.

Configure

Configure allows you to view and modify Fiery Controller options from a network computer. This function requires an Administrator password. For more information, see page 32.


Additional security featuresIn addition to the traditional security features such as passwords, you can use these features to keep the Fiery Controller secure:

• E-mail access

• IP addresses, ports, and MAC addresses

• LDAP authentication

Controlling E-mail access to the Fiery Controller

Because you can allow users to print file attachments in e-mail messages sent to the Fiery Controller, the Fiery Controller accepts only valid attachments (for example, PostScript or PDF files). Typically, viruses transmitted via e-mail require execution by the receiver. Attachments that are not valid files are discarded by the Fiery Controller.

Because file types such as .BAT, .VBS, and .EXE could launch harmful virus activity, the Fiery Controller does not process these file types. The Fiery Controller also ignores e-mails in RTF (Rich Text Format) or HTML (Hypertext Markup Language) format, and any included JavaScript code.

You can define lists of authorized e-mail addresses on the Fiery Controller. Any e-mail that the Fiery Controller receives from an e-mail address not in the authorized list is deleted. For more information, see page 44.

Restricting IP addresses, ports, and MAC addresses

To restrict unauthorized connections to the Fiery Controller, you can permit only users whose IP addresses or MAC addresses are within a defined range. You can also close unnecessary ports to reject inbound access from the network. Commands or jobs sent from unauthorized IP addresses or ports are ignored by the Fiery Controller.

Make sure that the Network Security option in Setup from the printer touch panel is selected. If you deselect this option, IP address, ports, and Mac address filtering are disabled. For more information, see page 26.

LDAP authentication

When you enable LDAP communication to retrieve names and other information for people at your organization, you can specify the type of authentication. For more information, see Configure Help.


Connecting network cable to the Fiery ControllerThis section includes an illustration of the Fiery Controller back panel, and provides information about connecting the Fiery Controller to the network.

Connector panel

1 USB ports2 Serial port (not used)3 Monitor port (not used)4 Network port5 Printer port6 Power button7 Power switch8 Power connector

1

2

3

4

5

67

8


Ethernet connection

For Ethernet connections, the Fiery Controller supports Unshielded Twisted Pair (UTP) cabling for these network speeds:

• 10BaseT: Category 3 or higher

• 100BaseTX: Category 5 or higher (4-pair/8-wire, short-length)

• 1000BaseT: Category 5e or higher (4-pair/8-wire, short-length)

TO CONNECT TO THE NETWORK

1 Power off the printer and Fiery Controller.

2 Connect the cable from the network to the network port.

3 On the Fiery Controller, make sure the power switch is in the ON position and then press the power button.

Once the LED states 00 continuously, you may proceed to the next step.

4 Power on the printer using the main power switch on the front.

5 After the Start page prints, do the following:

• Using the Configuration page, verify that the IP address of the printer is set to 100.100.100.101. If the address is not correct, check and reseat the cable between the Fiery Controller and the printer. For more information about printing a Configuration page, see page 47.

• Press Services Home and then verify that the Fiery icon appears on the printer touch panel.


About SetupSetup configures the Fiery Controller to communicate with other devices and manage print jobs. Perform Setup the first time you turn on the Fiery Controller, after new system software is loaded, and any time Server software is reinstalled. Then perform the remaining Setup options from Configure. When the network or user printing environment changes, change the options accordingly.

You can perform Setup from either a networked computer using Configure or from the printer touch panel. Configure Setup allows you to use your keyboard to enter setup options. If you prefer to use Configure to configure the Fiery Controller, see “Accessing Configure from a network computer” on page 32.

Setup from a network computer

To set up the Fiery Controller from a network computer, use Configure (page 32). Access Configure from WebTools or Command WorkStation.

Setup from the printer touch panel

If the Fiery Controller is connected to a Xerox WorkCentre 7800 Series you can use the printer touch panel. Use Setup from the printer touch panel to specify minimum network settings to put the Fiery Controller on the network. Use Configure to specify the remaining setup options. If you do not make settings in the remaining Setup menus, the Fiery Controller uses default settings. You must choose settings appropriate for the printing environment at your site.


SETTING UP THE PRINTER

Before you set up the Fiery Controller, you must configure the printer so that it can communicate with the Fiery Controller. Change or verify these types of settings:

• Protocol settings

The default protocol settings on the printer are sufficient for connection to the Fiery Controller. For more information, see the documentation that accompanies your printer.

• Fiery Controller Setup

Using the printer touch panel, make sure that the Fiery Controller Setup options are compatible with your network. For more information, see “Setting up the Fiery Controller” on page 24.

• Print accounting

Use the Xerox Accounting feature in Configure to set up print accounting (see page 42).

• SNMP and Admin settings

Use EFI WorkCentre Config to configure SNMP and Admin settings (see page 30).

Setting up the Fiery ControllerYou can set up the Fiery Controller from the printer touch panel, WebTools, or Command WorkStation (see “Accessing Configure from a network computer” on page 32). It is recommended that you use the printer touch panel for initial set up. It is also recommended that you

• Set up the Fiery Controller after installing or reinstalling system software. If you do not, default settings are used.

• Before you set up Fiery Controller, make sure it is connected to a functioning network.The Fiery Controller queries the network for zones, servers, and server-based queues. If you do not, default settings are used that may not meet your needs.

• Configure options only for the network systems that are currently used at your site. If your network requirements change, you can change Setup at any time. If the Fiery Controller is configured to enable more than one protocol, it automatically switches to the correct protocol when it receives a print job.

Setup option conventions in this document

This section includes a list of options that are available from Setup. Note the following:

• Default values are underlined.


• Product and site-specific values are italicized.

Accessing Setup from the printer touch panel

When you access Setup, make sure that the Fiery Controller is not printing or processing files. If you change any Setup options, you must reboot the Fiery Controller.

TO ACCESS SETUP FROM THE PRINTER TOUCH PANEL

1 Make sure that the printer is not printing or processing files.

2 On the printer touch panel, press the Services Home button, the Fiery icon, the Tools tab, and then Setup.

3 If prompted, log in as Administrator.

Setup optionsServer NameDefault server name

Enter a name for the Fiery Controller (up to 15 characters long). This is the name by which the Fiery Controller appears on the network.

NOTE: If you have more than one Fiery Controller, do not assign them the same name.

Ethernet SpeedAuto, 10 Mbps Half-Duplex, 100 Mbps Half-Duplex, 10 Mbps Full-Duplex, 100 Mbps Full-Duplex

Choose the appropriate speed of the network. Choose Auto in any of these cases:

• The network speed is unknown.

• The network environment is mixed.

• The network uses 1Gbps.

IPv4 Address TypeDHCP, Manual

Choose whether to allow the Fiery Controller to obtain its Ethernet IP address automatically by searching the network.

IP Address127.0.0.1

If you choose Manual, enter the Fiery Controller IP address for Ethernet. This IP address, unlike an IP address set automatically, remains the same if you restart the Fiery Controller. You must change the default to a valid address for your network.


Subnet Mask255.255.255.0

Set the subnet mask for printing with TCP/IP on your network.

Confirm the subnet mask setting with your network administrator before proceeding.

Gateway TypeAutomatic, Manual

Choose the method for obtaining the gateway address for printing with TCP/IP.

Gateway Address127.0.0.1

If you answered Manual to the previous option, set the gateway address for printing with TCP/IP on your network.

Enable Web ServicesOn, Off

Select On to make the WebTools available to users. TCP/IP must be enabled on the Fiery Controller and user workstations. A Java-enabled Web browser and a valid IP address or DNS host name are required for each user computer.

Turn Off FirewallYes, No

If you set this option to Yes the following are disabled: MAC Filtering, IP Filtering, and Port Configuration.

Login timeout5 minutes, 10 minutes, 15 minutes, 30 minutes, never

Specify the amount of time the Fiery Controller times out after you log on.

When you are done making changes, press Save Changes. The Fiery Controller requires a reboot in order for any Setup changes to take affect.

802.1x Setup options

The Fiery Controller can seek authentication from an 802.1x authentication server (such as a RADIUS server), often through an intermediate access point (an authenticator). The Fiery Controller seeks this authentication at startup, or when the Ethernet cable is disconnected and reconnected. If the Fiery Controller is successfully authenticated, it is allowed access to the network.

Press 802.1x Setup to access 802.1x Setup options.


Enable 802.1x AuthenticationOff, On

Select this option to allow the Fiery Controller to seek authentication from an 802.1x authentication server.

EAP TypePEAP-MSCHAPv2, MD5-Challenge

Choose the type of EAP (Extensible Authentication Protocol).

User name

Used by the Fiery Controller to request authentication from an 802.1x authentication server.

Password

Used by the Fiery Controller to request authentication from an 802.1x authentication server.

Validate Server CertificateOff, On

Select this option if you chose PEAP-MSCHAPv2 as the EAP type and want the Fiery Controller to use a trusted root certificate when communicating with the authentication server.

If you want the Fiery Controller to validate the server certificate, place the certificate in the list of trusted certificates of the Fiery Controller. For more information, see Configure Help.

Fiery Controller tabsOn the printer touch panel, you can access and configure many Fiery Controller features and options from the following tabs:

• Jobs (see page 28)

• Info (see page 28)

• Tools (see page 29)

• Calibrate (see page 29)

Note that many of the options located on these tabs can also be accessed through Command WorkStation.

ACCESSING FIERY CONTROLLER TABS

1 Press Service Home and then the Fiery icon.

2 Select a tab.


Jobs tab

The Jobs tab displays properties of currently printing and queued jobs, and allows you to print jobs. From Jobs you can also access the following features

Info tab

The Info tab contains the Server and Print Pages tabs, which allow you to view and print information about the Fiery Controller.

Server tab

From the Server tab, you can view the server name, IP address, version, system software version, hard disk usage, amount of installed memory, and installed options. You can also access the following command:

Suspend Printing: Suspends printing after the printer prints the current job. Use this command to pause the flow of jobs from the Fiery Controller to the printer so that you can perform maintenance tasks. Jobs continue to process on the Fiery Controller. After you complete the maintenance tasks, choose Resume Printing to continue printing jobs from the Fiery Controller.

Resume Printing: Resume communication between the printer and the Fiery Controller after you select Suspend Printing.

Cancel: Cancel the processing of a job.

USB Printing: Print a file from a USB device to one of the published print connections. For more information, see Printing.

Secure Printing: Requires that a password be entered at the Fiery Controller before a job is printed. For more information, see Printing.

Restart Server: Allows you to restart, reboot, or shut down the Fiery Controller. For more information, see page 48.


Print Page tab

From the Print Pages tab, you can print the following system pages and activity logs:

Tools tab

Calibrate tab

PS Test Page: Allows you to confirm that the Fiery Controller is properly connected to the printer, and provides color and grayscale samples to troubleshoot problems with the printer or the Fiery Controller. Settings on the Test Page may include: Server Name, color settings, printer model, and date and time the Test Page was printed.

Configuration: Prints the Configuration page, which gives the current server and device configuration. This page lists general information about the hardware and software configuration of the Fiery Controller, the current options for all Setup settings, information about the current calibration, and the IP address of the Fiery Controller.

E-mail Log: Prints a log of recent e-mail activity that is useful to the network administrator. To print the E-mail Log, you must first enable the appropriate service. For E-mail Services, see Configure Help.

PS Font List: Prints a list of all fonts currently on the Fiery Controller hard disk.

Color Charts: Prints samples of the RGB, CMY, and PANTONE colors available from the Fiery Controller.

Job Log: Prints a log of the last 55 jobs.

Tray Alignment: Adjust the placement of text and images on a page so that they are correctly aligned on the sheet of paper and both sides of a duplex sheet have the exact same alignment. For more information about this function, see Utilities.

Setup: Setup allows you to configure the Fiery Controller so that it can be operational on your network. Use Setup to perform minimum network setup to put the Fiery Controller on the network. Use Configure to specify any remaining Setup options. Configure can be accessed from WebTools or from Command WorkStation.

Calibrate: Calibrate the Fiery Controller using ColorCal. For more information, see Color Printing. If an Administrator password has been set, you must enter it to access Calibration.


EFI WorkCentre ConfigEFI WorkCentre Config (available on the User Software DVD) includes the following tabs:

• SNMP allows you to configure the Fiery Controller to use the proper SNMP version and security settings when the SNMP version and security settings are changed on the printer.

• Admin: allows you to set the printer Administrator password.

SNMP

When the SNMP version and security settings are changed on the printer, use the SNMP tab to configure the Fiery Controller to use the proper SNMP version and security settings. This may be required for proper retrieval of values from the printer and affects Command WorkStation and the printer drivers.

TO CONFIGURE THE FIERY CONTROLLER FOR SNMP

1 Make sure that no jobs are printing or processing on the Fiery Controller.

The last step of this procedure causes the Fiery Controller to reboot. Therefore, any jobs that are being processed or printed are lost.

2 On the User Software DVD, navigate to EFI WorkCentre Config and double-click the EFI-Workcentre-Config.exe file.

3 Choose the printer series from the drop-down list, enter the Fiery Controller IP address or Server Name, or click Search to select the Fiery Controller in your local network, and then click OK.

4 Click the SNMP tab.

5 Choose the SNMP version and specify the following, depending on your selection:

For SNMPv1/2c, specify the GET Community Name and the SET Community Name.

For SNMPv3, specify the Authentication Password and the Privacy Password.

6 Click Configure and type the Fiery Controller Administrator password.

7 Click Yes.

The Fiery Controller reboots.


Admin

When the administrator password is changed on the printer, use the Admin tab to configure the Fiery Controller to use the new password.

TO CONFIGURE THE FIERY CONTROLLER FOR THE ADMIN PASSWORD

1 Make sure that no jobs are printing or processing on the Fiery Controller.

The last step of this procedure causes the Fiery Controller to reboot. Therefore, any jobs that are being processed or printed are lost.

2 Click the .exe file in the EFI WorkCentre Config folder on your desktop.

3 Choose the printer series from the drop-down list, enter the Fiery Controller IP address or Server Name, or click Search to select the Fiery Controller in your local network, and then click OK.

4 Click the Admin tab.

5 Specify the Admin Password.

6 Click Configure and type the Fiery Controller Administrator password.

7 Click Yes.

The Fiery Controller reboots.


SETTING UP THE FIERY CONTROLLER FROM A NETWORK COMPUTER

After you perform initial set up from the printer touch panel, you can change Setup options from a network computer using Configure. To use Configure from a network computer, you must know the Fiery Controller Administrator password.

Accessing Configure from a network computerTo set up the Fiery Controller from a network computer, use Configure. You can access Configure as follows:

• WebTools from a supported Internet browser

• Command WorkStation

TO ENABLE ACCESS TO WEBTOOLS, ENSURE THAT THE FOLLOWING ITEMS ARE ENABLED

• A valid, unique IP address, subnet mask, and gateway address for the Fiery Controller.

Print a Configuration page to acquire the Fiery Controller IP address (see page 47).

• Web Services is enabled by default.

To re-enable Web Services if it has been disabled, see “Enable Web Services” on page 26.

TO ACCESS CONFIGURE FROM AN INTERNET BROWSER

1 Start your Internet browser and type the IP address of the Fiery Controller.

2 Click the Configure tab on the Fiery Controller home page.

3 Click Launch Configure.

4 Log on with Administrator privileges.


TO ACCESS CONFIGURE FROM COMMAND WORKSTATION

1 Start Command WorkStation.

2 Log on as Administrator.

3 Choose Configure from the Server menu.

Using ConfigureFor information about using Configure and setting options, see Configure Help. Configure Help can be accessed from WebTools Configure or Command WorkStation.


SETUP OPTION REFERENCE

This chapter describes the default settings that you can set for the following types of options:

• PS (PostScript)

• Job Log

• RIP While Receive

For more information about print options, see Printing.

For setup options not listed this section, refer to Configure Help.

To determine the current Setup defaults, print the Server Configuration page from Command WorkStation.

PS Setup options• To access PS Setup options, choose Configure > PDL > PS.

Option Settings(default is underlined)

Description

Allow courier substitution Yes, No Specify whether to substitute Courier for fonts that are unavailable when you download files to the Fiery Controller, or when you print a document for which you do not have the corresponding printer font. If this option is set to No, jobs with fonts that are unavailable on the Fiery Controller hard disk generate a PostScript error and do not print. This setting does not apply to PDF files; font substitution occurs automatically in PDF files.

Convert paper sizes No, Letter/Tabloid->A4/A3, A4/A3->Letter/Tabloid

Converts paper sizes in documents automatically to the default paper sizes specified. For example, if you select Letter/Tabloid->A4/A3, a letter size document is automatically printed on A4 paper.

This option works in conjunction with the Default Paper Sizes option. For example, if Convert Paper Sizes is set to Letter/Tabloid->A4/A3, and Default Paper Sizes is set to US, jobs are printed A4/A3 size. This also includes Fiery Controller system pages such as the Start Page, Test Page, and Job Log.

Cover page Before Job, Disable Prints a cover page (job summary) containing the name of the user who sent the job, the document name, the server name, the time the job was printed, the number of pages printed, and the status of the job. If a PostScript error occurs and the Cover Page option is set to Before Job, the cover page lists the PostScript error message instead of the job status.


Default paper sizes US, Metric (default is US in the United States, Metric elsewhere)

Prints on US paper sizes (for example, Letter, Legal, 11x17), or Metric paper sizes (for example, A4 or A3) by default. When no page size is defined within a PostScript file, jobs are printed on Letter paper if you selected US; or A4 paper if you selected Metric.

Offset mode On, Off Specify whether to have jobs offset after they are printed. You must have a finisher installed.

Print master Yes, No Select Yes to print a FreeForm master when created and printed to the Fiery Controller. The master is retained on the Fiery Controller after printing unless deleted later. Select No only to process and hold a FreeForm master on the Fiery Controller.

Print quality Standard, Enhanced, High Resolution/Photo

Specify the print quality for your job.

Print to PS error Yes, No Specify whether the Fiery Controller should print the available portion of a print job when it encounters a PostScript error. Select Yes to print the portion of the job that was processed before the error occurred; select No to cancel the print job entirely when a PostScript error is encountered. Leave this option at No unless you encounter printing problems.


Description


Job Log Setup options• To access Job Log Setup options, choose Configure > Server > Job Log.

Rip While Receive• To access Enable RIP While Receive, choose Configure > Server > Jobs > Enable RIP While

Receive.


Description

Enable auto export On, Off Specify to automatically export the Job Log. If you set this option to On, specify a date and time for the export to occur.

The Job Log is exported as a CVS-format text file.

Clear job log after exporting On, Off Select this option to automatically clear the Job Log after you export it.

NOTE: Enable auto export must be set to On to use this option.

Export job log via: Email, SMB NOTE: Enable auto export must be set to On to use this option.

If you select Email, enter the email address to send the Job Log. If you select SMB, specify the SMB address, user name, and password. Click Verify to make sure that the SMB information is correct.

Require password to print job log On, Off Select this option to require that users enter the Administrator password before printing the Job Log.

Default page size Letter/A4, Tabloid/A3 Select the paper size for the printed Job Log.


Description

Enable RIP While Receive On, Off When RIP While Receive is enabled, a print job begins processing and spooling as soon as the Fiery Controller is Idle. Otherwise, the print job will begin processing only after it has completed spooling.

CONFIGURING WEBTOOLS 37

CONFIGURING WEBTOOLS

WebTools allow you to manage your Fiery Controller remotely from the Internet or from your company’s intranet. The Fiery Controller has its own home page, from which you can select the WebTool that you want to use.

For information about using WebTools, see Utilities. Also, for many of the WebTools, you can consult the Help.

Configuring the Fiery Controller and computers for WebToolsWebTools provide access to many Fiery Controller functions via the Internet (or intranet), providing additional flexibility in remote management. With WebTools enabled, you can access them from a network computer.

WebTools is enabled by default.

TO ENABLE ACCESS TO WEBTOOLS, ENSURE THAT THE FOLLOWING ITEMS ARE ENABLED

• A valid, unique IP address, subnet mask, and gateway address for the Fiery Controller.

Print a Configuration page to acquire the Fiery Controller IP address (see page 47).

• Web Services is enabled by default.

TO SET UP A COMPUTER TO ACCESS WEBTOOLS

1 Enable TCP/IP networking on the user computer.

2 Assign the computer a valid, unique IP address, subnet mask, and gateway address, if required.

3 Install an Internet browser that supports the Java language and frames.

Make sure that Java is enabled. For more information about supported browsers and WebTools requirements, see Welcome.

TO ACCESS WEBTOOLS

1 Start your Internet browser and type the IP address or DNS name of the Fiery Controller.

The Fiery Controller home page appears.

2 Click the tab corresponding to the WebTool that you want to use.


ADMINISTERING THE FIERY CONTROLLER

This chapter provides tips on managing Fiery Controller printing, performance, and security.

Administrator functionsAdministration features are included with the user software and are built into the Fiery Controller. The following table describes where to find information about these features.

For this information See

Address books for E-mail Printing page 44

Administrator and Operator passwords page 39

Changing the Fiery Controller default language page 39

Clearing the Fiery Controller page 40

Configuration page page 47

Connecting the Fiery Controller to the network page 21

Job Log Setup Configure Help

Network servers, setting up to manage and share printing services Documentation for your network servers

Network servers, setting up with information specific to theFiery Controller

page 10

Optimizing Fiery Controller performance page 47

Printer default settings page 34

Printing

Publishing the Direct connection, Print queue, or Hold queue to users Configure Help

Saving and restoring Fiery Controller configuration settings page 41

Setting up printing, installing printer drivers, installing user software Printing

Shutting down, rebooting, and restarting the Fiery Controller page 48

System software updates page 39

Troubleshooting Fiery Controller Setup page 49

Print Accounting page 42

USB printing page 43

WebTools page 37


Setting passwordsYou can set or change the passwords for users of the Fiery Controller. Anyone who is a member of the Administrators group can modify the Setup options and control the flow and order of print jobs with the job management tools.

You can change the Administrator and Operator passwords from Configure or Command WorkStation. For more information, see Configure Help. For information on how to access Configure Help, see page 32.

The default administrator password is “Fiery.1”. For more information about Administrator and Operator passwords and the access privileges they allow, see page 16.

Keep track of the passwords that you set.

Changing the Fiery Controller default languageIf you need to change the default language displayed on the Fiery Controller you can do so from Configure.

TO CHANGE THE FIERY CONTROLLER DEFAULT LANGUAGE

• Specify the language that you want to display on the Fiery Controller from Configure > Server > Regional Settings > Server Language, and then click Apply.

Updating system softwareThe Fiery Controller uses unique system software to receive and process jobs and send job data to the printer. Resident on the Fiery Controller, system software processes and controls the spooling, rasterizing, and printing of jobs, as well as job accounting (the Job Log), storage, and retrieval.

You can check for system software updates from a secure site on the Internet. Updates to user software may also be available.

To check for software updates or to configure the Fiery Controller to receive updates automatically, see Configure Help.


Clearing the Fiery ControllerThe Clear Server command allows you to clear all queued print jobs from the Fiery Controller Print, Hold, and Printed queues. Jobs can also be deleted, either individually or as a group, using Command WorkStation. Clear Server also clears all jobs archived on theFiery Controller hard disk, the index of archived jobs, and all FreeForm masters.

TO CLEAR THE FIERY CONTROLLER FROM COMMAND WORKSTATION

• In Command WorkStation, choose Clear Server from the Server menu.

For more information, see Command WorkStation Help.

Back up your original data on your own media at the same time that you store and save data on the Fiery Controller hard disk. Never damage or reset the Fiery Controller hard disk, and do not turn off the system while accessing the hard disk. For instructions on how to turn on and turn off the Fiery Controller, see page 48.

If the Fiery Controller hard disk or system software experience technical difficulties, data stored and saved on the Fiery Controller hard disk may be irretrievably lost. If problems with the hard disk occur, extended storage of the following data cannot be assured:

• Third-party fonts

• Archived jobs

• Print jobs

• Color profiles, including profiles downloaded or edited with Spot-On

• Job notes and instructions

• Jobs edited with Impose

• Variable data documents

• E-mail Service Address Book

• Fiery Controller configuration information (list of all the settings in effect for the current Setup)


Saving and restoring Fiery Controller settingsYou can restore the Fiery Controller to a group of settings that you have already saved.

Saving and restoring Fiery Controller configuration

You can save the current configuration of the Fiery Controller and restore it later, if necessary. To save and restore settings, use Configure. For information, see Configure Help.

The following settings are saved:

• Settings made in Setup (except Server Name)

• Address books

• Virtual printer settings

• Users and Groups information (login names and passwords)

• Custom spot colors

• Paper catalog

• Job Log


Print AccountingUse the Xerox Accounting feature in Configure to set up Print Accounting. A valid Print Accounting user ID and account ID for the Fiery Controller is required. With Print Accounting, you can print EFI system pages, such as the Job Log and Configuration page, and print with the Fiery Controller print driver.

For information about how to configure the printer for Print Accounting, see the documentation that accompanies the printer.

TO CONFIGURE THE FIERY CONTROLLER FOR PRINT ACCOUNTING FROM CONFIGURE

1 Start Configure (see page 32).

2 Click Server, click Xerox Accounting and do the following:

• Select an accounting system

• Select an account type

• Enter an account ID

• Enter a user ID

3 Click Apply.

TO PRINT A PRINT ACCOUNTING JOB

1 From your application, choose File > Print.

2 Select the Fiery Controller printer driver and click Properties.

3 Click Job Info and enter the AccountID and UserID for Print Accounting.

4 Click OK to close the Fiery Controller printer driver.

5 Click OK to print your job.


USB printingUsers can save PS, EPS, TIFF, and PDF files to a USB device and print those files on the Fiery Controller. To print files automatically when you connect a USB drive to the Fiery Controller, save the files to specific folders or to the root level on the USB drive.

For more information about printing, see Printing.

TO SET UP A USB DEVICE FOR AUTOMATIC PRINTING

1 Configure, at a minimum, the following USB printing options in Configure > Network > Port > USB:

• Select Enable USB Port.

• Set USB Media Autoprint to Print All.

2 At a computer, create folders at the top level (root level) of the USB device named Print, Hold, and Direct.

3 Save the files from the computer to the USB drive.

Files copied to the Print, Hold, and Direct folders are downloaded to the corresponding print connection on the Fiery Controller when you connect the USB device to the Fiery Controller.

Files copied to the root level of the device (and any folder under the root level that is not named for a print connection) are downloaded to the queue that you configured for USB printing.

Prepare the USB device with the correct folder structure and appropriate files before the device is connected to the Fiery Controller. Because file processing begins as soon as you connect the device to the Fiery Controller, there is no time to do any file management tasks such as moving files to a different folder or deleting files.

4 Remove the USB device from the computer and connect it to the USB port on theFiery Controller.

For the location of the USB port, see “Connector panel” on page 21.

Make sure that the USB device is properly stopped before you disconnect it from the computer.


Managing e-mail address booksYou can manage e-mail/Internet Fax addresses on the Fiery Controller by sending e-mail messages in a particular format to the Fiery Controller. Management features are overwriting the address book, adding new addresses, removing addresses, and retrieving current addresses on the Fiery Controller.

Users use the address books when they send attachment files to a particular e-mail/Internet Fax address.

NOTE: E-mail messages can be sent only from an administrator account.

The Fiery Controller supports the following address books:

Admin allows members to modify the address book, get the current address book from the Fiery Controller, cancel a job, or receive the status of a job. However, membership in this address book does not provide the same privileges as the Administrator password (page 39) does.

Print includes users who have print access. Only users whose e-mail addresses are in the Print address book are authorized to submit jobs via e-mail to the Fiery Controller. Unauthorized users receive an e-mail reply that their job was not accepted by theFiery Controller for printing.

User includes users who have scanning access.

When a print job is submitted via e-mail, the Fiery Controller first checks the Print address book. If the user’s e-mail address does not match any entry in the Print address book, the job does not print. Instead, the user receives an e-mail stating that the print job was not accepted.

The default wildcard character “@” is stored in the Print address book. This allows any user to print to the Fiery Controller until the administrator adds the first entry in the Print address book.


To manage address books, send an e-mail to the Fiery Controller with commands in the Subject and Message fields. The Fiery Controller responds by e-mail with information about each request, as described in the following table.

To add or remove more than one address at a time, list the addresses on separate lines in the message field of the e-mail.

Task Administrator subject field

Administrator message field

E-mail response subject field

E-mail response message field

To retrieve a specific address book

#GetAddressBookname of address book

For example:#GetAddressBook Admin

Address Book name of address book

For example:Address Book Admin

List of addresses in the specified address book

To add an address to an address book

#AddAddressToname of address book

For example:#AddAddressTo Print

name@domain or“display name” <name@domain>

Added to Address Book name of address book

For example:Added to Address Book Print

List of addresses added to the address book

The Fiery Controller also lists any addresses that cannot be added and includes the reason.

To clear an address book

#ClearAddressBook name of address book

For example:#ClearAddressBook User

Address Book name of address book cleared

or

Address Book name of address book not cleared

For example:Address Book User cleared

If the address book is not cleared, the reason is given.

To delete an address from an address book

#DeleteAddressFrom name of address book

For example:#DeleteAddressFrom User

name@domainor “display name” <name@domain>

Removed from Address Book name of address book

For example:Removed from Address Book User

Deleted Address 1Deleted Address 2

The Fiery Controller also lists any addresses that cannot be deleted and includes the reason.

To receive help for Fiery Controller e-mail services

#Help RE: Help Provides troubleshooting e-mail syntax


TO RETRIEVE AN ADDRESS BOOK FROM THE FIERY CONTROLLER

1 Start your e-mail application.

2 Open a new message window.

3 Type the e-mail address of the Fiery Controller in the To line.

4 Type the command and the address book name in the Subject line.

For example, to retrieve the User address book, type “#GetAddressBook User.”

5 Send the message.

The return message includes the addresses of the specified address book.

6 Copy the addresses to a text file or save the message for your records.

TO RESTORE AN ADDRESS BOOK TO THE FIERY CONTROLLER

1 Start your e-mail application.

2 Open a new message window.

3 Type the e-mail address of the Fiery Controller in the To line.

4 Type the command and the address book name in the Subject line.

For example, to restore the User address book, type “#GetAddressTo User.”

5 Copy the addresses to the body of the e-mail with each address on a separate line.

You can include nicknames. However, when a nickname or address is longer than one line, edit it to fit on one line.

6 Send the message.

7 In the return e-mail message, confirm that the addresses were restored correctly.


Printing the Configuration pageThe Configuration page lists the settings in effect for the current Setup. After you have performed Setup, print a Configuration page to confirm your settings. Post the current Configuration page near the Fiery Controller for quick reference. Users need the information on this page, such as the current printer default settings.

TO PRINT THE CONFIGURATION PAGE FROM COMMAND WORKSTATION

• In Command WorkStation, choose File > Print > Server Configuration.

TO PRINT THE CONFIGURATION PAGE FROM THE PRINTER TOUCH PANEL

1 On the printer touch panel, press the Services Home button.

2 Press Fiery, the Info tab, the Print Pages tab, and then Configuration.

Maintaining optimal Fiery Controller performanceThe Fiery Controller does not require maintenance. Beyond the obvious requirements of servicing and maintaining the printer and replenishing consumables, you can improve the overall performance of your system by doing the following:

• Make the best use of your network connections.

Publish only connections that will be used. The Fiery Controller constantly checks all published connections, even if they are inactive.

Review the published connections by printing a Configuration page. Eliminate the connections that are not being used. It is easy to re-establish them when needed.

• Leave less urgent jobs to times when there is less network traffic or printing.

You can print recurring print jobs or jobs that are not urgent to the Hold queue. At low-traffic times, the administrator or a user of the job management tools with Operator privileges can move (or copy) all the hold queue jobs to the print queue for printing.


• Reduce unnecessary network communication.

Large numbers of users running Fiery utilities, especially with frequent updates, may have a significant effect on Fiery Controller performance.

• Make sure that you have adequate disk space on the Fiery Controller.

Periodically review the list of jobs in the Hold queue, and the number of jobs being retained in the Printed queue.

An administrator can print or delete jobs that are in the print queue and hold queue. Consider printing or offloading inactive jobs. If disk space on the Fiery Controller is frequently low, you can disable the Printed queue and choose not to publish the Hold queue (in Printer Setup).

To move or remove queued jobs, use the job management tools. When you free up disk space by removing inactive jobs, new jobs are spooled and printed more quickly.

Shutting down, rebooting, and restarting the Fiery ControllerThis section describes how to start, shut down, and reboot the Fiery Controller.

TO START THE FIERY CONTROLLER

1 Make sure that the printer is off.

2 On the Fiery Controller, make sure the power switch is in the ON position and then press the power button.

3 Wait approximately 1 minute while the Fiery Controller starts.

Once the LED states 00 continuously, you can power on the printer.

TO REBOOT THE FIERY CONTROLLER


2 Press Fiery, the Info tab, and then the Server tab.

3 Press Reboot/Shutdown Server and, if prompted, log in as Administrator.

4 Press Reboot Server.

TO SHUT DOWN THE FIERY CONTROLLER


2 Press Fiery, the Info tab, and then the Server tab.

3 Press Reboot/Shutdown Server and, if prompted, log in as Administrator.

4 Press Shut Down System.

After the Fiery Controller shuts down, if desired, move the Fiery Controller power switch to the OFF position for maximum energy savings.

TROUBLESHOOTING 49

TROUBLESHOOTING

This chapter provides troubleshooting tips.

Troubleshooting the Fiery ControllerStartup diagnostics are described in the documentation for service technicians. Contact your authorized service/support center if you see startup error messages on Command WorkStation or if the Fiery Controller does not reach the idle state.

Fiery icon does not display in printer touch panel

If the Fiery icon remains unavailable for longer than 10 minutes after the Fiery Controller and printer have started up, enable the following printer settings in Centreware Internet Services:

1 Open a Web browser on a client computer, type the Fiery Controller IP address in the address field of the browser, and then press Enter. On the WebTools page, click Xerox WorkCentre 7800 Series.

2 In Centreware Internet Services, click Login and enter the system administrator user ID and Password. (Default user ID is “admin”; default password is “1111”.) Click Login.

3 Click the Properties tab and choose General Setup > Extensible Services Setup. If Extensible Service Registration is not already enabled, click Configure, next to the setting. Scroll down to Remote System Management, select Enable for Extensible Service Registration., and then click Save.

4 Choose Properties > General Setup > Extensible Services Setup. Under Browser Settings, select Enable the Extensible Services Browser, and then click Apply.

5 Choose Properties > Connectivity > Setup. Under Protocol, choose HTTP and click Edit. Under Connection, select Enabled, set the Port Number to 80, and then click Save.

The printer may reboot and then the Fiery Controller will reboot.

Runtime error messages

For error messages related to canceling jobs and printing, including the Disk Full message and alerts to load media, see Command WorkStation Help.

You can turn on PostScript error reporting as a print option from Mac OS applications.

TROUBLESHOOTING 50

Printer not found

Most failures to find a printer on the network are due to conflicting or missing name or address settings for the Fiery Controller. You must enter names in specific places. The required names are:

• TCP/IP host name (also known as the DNS name), which is defined by your organization.

Enter the host name as the Server Name in Fiery Controller Setup.

• Remote printer (internal machine) name. Use one of the following:

printholddirect

NOTE: If you change the DNS name (TCP/IP host name) of the Fiery Controller, you must reconfigure one of the utilities on each computer.

For the appropriate name, see the following table.

Cannot connect to the Fiery Controller with utilities

If users cannot connect to the Fiery Controller, check the following:

Fiery Controller Setup: The appropriate network protocol must be enabled, with the correct parameters (for example, for TCP/IP, the IP address), and you must publish the Print queue or Hold queue.

Check these settings quickly by printing a Configuration page.

On the client computer: The appropriate network protocols must be loaded.

In this location For this item TCP/IP networks See

Server Setup Server Name option Administrator defines name

Configure Help

Windows hosts file host name DNS name

(TCP/IP host name)

page 10

Windows setup for TCP/IP

lpd host name DNS name

(TCP/IP host name)

page 13

Name of printer on lpd host machine

print, hold, or direct

UNIX /etc/printcap file (BSD)

rp line print, hold, or direct page 14

Solaris lpadmin queuename print, hold, or direct

Add New Server dialog box, when configuring a utility

Server Name DNS name

(TCP/IP host name)

Utilities

TROUBLESHOOTING 51

Cannot connect to the Fiery Controller with Command WorkStation

If there is a problem connecting to the Fiery Controller, an error message is displayed.

The problem can occur when:

• The Fiery Controller is initially turned on.

• The Fiery Controller restarts.

• You change settings affecting the server address and do not reconfigure the connection to the server.

If you experience this problem, try the following solutions, in this order:

• Restart Command WorkStation and try to connect.

• Restart the Fiery Controller.

INDEX 53

Numerics1000BaseT 22100BaseTX 2210BaseT 22

Aaccess levels, setting 15Active Directory 13administrator

functions 38installing the server 11password 39privileges 17

Allow Courier Substitution option 34

Cchanging

Administrator password 39host name or DNS name 50

Clear job log after exporting option 36Clear Server command 40client setup

overview 11WebTools 37

Color Charts 29Command WorkStation

Configuration page 47problems connecting to server 51Setup from 32

Configuration pageprinting 29, 47troubleshooting connection problems 50

Configure (WebTool) 19connecting network cable 21Convert Paper Sizes option 34Courier font, substitution with 34Cover Page option 34

DDefault Paper Sizes option 35Direct connection

described 18required for downloading fonts 19

disk space 48DNS (Domain Name Server)

implications of changing 50listing server name 13

Docs WebTool 19downloading fonts, Direct connection requirement 19Downloads (WebTool) 19

EE-mail Log 29Enable auto export option 36Enable Auto IP Configuration option 25Enable RIP While Receive option 36error messages

PostScript 34runtime 49

EthernetPort Setup 25speed 25

Ethernet connector 22

Ffont substitution 34fonts

printer fonts on server 29printing Font List 29

FreeForm master 35

GGateway Type option 26gateway, assigning address automatically 26

HHold queue, described 18Home (WebTool) 19host name 13, 50

Iimproving server performance 47Info command 28installing

server on network 11

INDEX

INDEX 54

Internet, accessing server with WebTools 19IP address

assigning automatically 25assigning manually 25for Ethernet Setup 25static 25

JJava to support Internet browser 37Job Log

printing manually 29Job Log, clearing jobs from 40job management tools, deleting jobs with 40

LLPR (TCP/IP), UNIX 14

Mmaintaining server performance 47

Nnaming the server 25, 50network

installation summary 11, 12protocols supported 10TCP/IP 12

OOffset Mode option 35Operator password privileges 17

PPANTONE 29paper size used by default 35passwords

Administrator privileges 17Administrator, changing 39Operator privileges 17setting 16

PDF files, font substitution in 34Port Setup, Ethernet Setup 25PostScript error 35Print Master option 35Print queue, described 18Print to PostScript Error option 35Printed queue 18printer

connection failure 50not found 50not in Chooser 50

printingConfiguration page 29connections 18cover page for each job 34Font List 29reprinting previously printed jobs 18server information pages 28

protocols, network 10publishing connections, overview 18

Qqueues, clearing all 40

Rreprinting jobs 18Resume Printing command 28RJ-45 connector 22

Sserver

maintaining and improving performance 47naming 25Setup 23

Server Name optionServer Setup 25

Setupaccessing 24administrative functions 38from a network computer 32

Subnet Mask option 26Suspend Printing command 28system software, updating 39

TTCP/IP

Ethernet Setup 25host name 50with UNIX workstations 14

terminology, general 7troubleshooting

Command WorkStation connection problems 51

connection to printer fails 50Printer not found in the selection list of

utilities 50Printer not found on network 50

twisted pair cable 22

INDEX 55

UUNIX

on TCP/IP network 14printcap file 50remote printer name 50

USB printing 43

WWebTools

Configure 19Docs 19Downloads 19Home 19

Windows printing, domain issues 13

fiery network controller for xerox workcentre 7800...

Documents