field workforce management solution
DESCRIPTION
It is an interesting mobile enabled solution for field workforce management. It’s a solution to the most critical problems of manager i.e. real-time coordination with mobile workers, field jobs and customer requests.It solves by providing quick overview of field force with job status & tool to schedule, dispatch & monitor jobs to workforce.This solution increases companies’ productivity and reduces cost. It makes businesses more efficient and flexible. Apart from optimization in operations, it also provides transparency and "wow delight" factor to customer.TRANSCRIPT
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Mobile application for field workforce
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FarEye – Dispatch tool for service companies
Lets you schedule, dispatch and monitor job to mobile workers.
FarEye is the easiest mobile workforce management tool for companies. Online application to dispatch jobs to workers phone on the fly.
Map view to locate live location of workers and schedule jobs accordingly. Report of trips and analytics to understand the shortest route.
Real time job updates are provided to dispatcher and proof of completion by worker (location, signature and picture) are recorded.
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Challenges faced by the organization
FarEye – Field Workforce Management
Features of the application
Benefits to Dispatcher, Manager and Worker
Implementation Process
AGENDA
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The Problem addressed by FarEye & how FarEye solves it.
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Difficult to get real time information from field worker
Difficult to verify proof of completion of job
Difficult to locate executive
Difficult to calculate worker efficiency
Difficult to optimize and increase performance
Difficult to choose nearest worker for the job
Difficult to monitor trips and travel route
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FarEye – Painless Dispatch ‘n’ DeliveryFirst android based dispatch application
• Map view to see current location of executives
• Dispatch jobs to mobile workforce
• Live updates of job progress
• Proof of delivery sent back to online system
• Better control on the executives
• Accurate & timely information for better planning
FarEye is a dispatch tool for service companies for mobile workforce management
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How it works ?Android, GPS, GPRS??
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LIFECYCLE OF A JOB
It just works !!
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Mobile App for field executive
Login screen to enter PIN and Password
Screen to add job /event
Check box to fill in type of job with small description
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Job reporting screens
Capture as many details as required.
Add details of job and nature of work
Capture digital signature and option to attach 3 pictures.
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Proof of JOB is a breeze with FarEye. Once a signature has been captured, it is automatically sent to the dispatcher. Take a photo and attach it to the job.
Executive’s exact location is captured.
Real time communication and updates from the field executives.
Real time accurate customer feedback score highly valuable for planning
Dispatcher gets details of Job Proof
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Features of FarEye Optimizing operations
Live tracking: View the live location of all executives on a map and job status. Search the best executive for a job on basis of his location and pending tasks
Daily statistics summary of workers to improve productivity
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FarEye helps you in optimization
Route Tracking:
Track the route taken by Field Executives for each job.
Job wise updates showing km travelled, time taken, halt for each job.
Customer’s exact location is captured. This way you can see exactly where most of the orders are jobs/calls are done.
Data to analyze and reduce operational expenses
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FarEye gets transparency
Summary:
Provides you an analysis of the km travelled and time taken by the executive for the day.
List out halts/stoppage in the route.
Track Movement History Stalled History Activity status Location accuracy
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Features of FarEye MIS Reports
Transactional report for a day– Useful tool for MIS and CRM team
Rider Summary report – Efficiency, Attempt and Success Rate
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MIS and Reporting capabilities
Heat Map:
A graphical representation of the DENSITY of jobs done, over Google maps. This helps you in taking critical business decision like:
1. Deciding outdoor advertisement locations2. Placement of new branch3. Target audience, etc.
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Features of FarEye
Smart Battery Use:
Keeps you updated with the battery level & low battery alarm shown to warn the worker.
FWM application
QR Code based encrypted login:
Allows the user to authenticate the application without typing even a single click.
Contact customer:
Place a call to the customer, send pre-defined template messages directly from the application.
Reports to see phone activity:
Provides you with Call logs, SMS logs and battery information of the worker.
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INCREASE EFFICIENCY Reduce your fleet operating expenses by limiting out-of-route miles and calculate accurate estimated arrival times
SAVE TIME AND MONEY Reduce your fuel usage, minimize carbon emissions and enable drivers to anticipate on traffic congestion
IMPROVE CUSTOMER SATISFACTION & LOYALTYEnhance the customer experience with jobs tracking, lesser calls to reach customer.
GAIN MORE INSIGHTS Get more insights on location data essential for planning & NPS score stating customers feedback
Take the pain out of your processBenefits of FarEye
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FarEye: Implementation Process
Easy Starting up – No SetupFarEye is a SAAS (Software as a Service) product, this means you don't need to worry about setting up servers or software, just login to the website and start using it today.
Easy App NavigationThe App is designed in a way that it requires minimal click to get started to use. Most userswill self-train or with the help of a small demo. Auto-upgrade on new release
Tech Work Bench – Android OSGone are the days of purchasing and installing expensive, specialized equipment. Modern smartphones are packed with technology - we put it all to good use! We currently supportusing Androids version 2.2 and above. Phone agnostic. Minimal Setup.
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about the company
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RoboticWares: A leader in technology and thought
Established in the year 2009, RoboticWares is one of the fastest growing technology solutions company in South Asia.
RoboticWares (P) Limited is ISO certified organization which is currently into 5th year of operations.
Office Locations• Bhubaneswar & New Delhi, India• California, US
• MIT awarded co-founder FarEye as Social innovator of the year
• Bengal Chamber of commerce and Industry awarded Young achiever’s award
• CII & DST rewarded the solution in I3 2013 national innovation challenge
• Nasscom recognized FarEye in Top 3 for ICT led social innovation by a corporate across the nation
Awards
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22
Clients of FarEye
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Clients of RoboticWares Partial list of brands who trusts’ us
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Co-founder FarEye awarded Social Innovator of the year
In 2010, Technology Review announced the India TR35 list that recognizes the outstanding innovators under the age of 35 for their continuing work in India that has the highest impact locally and globally. Here they highlight innovators in India whose work is changing our world.
http://www.technologyreview.in/TR35/Profile.aspx?TRID=1047
Since 1999, the editors of Technology Review have honored the young innovators whose inventions and research were found most exciting; today that collection is the TR35, a list of technologists and scientists, all under the age of 35.
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FarEye PR & News FarEye well-received in media
THE ECONOMIC TIMES 22-09-2011