Field Service 2014Access to the Right Information

Empowers a Results-Driven Workforce

Top challenges facing field service organisations

72% Cut costs in field service

70%Increase field

efficiency

45%Ageing workforce (loss of knowledge and skills)

Top initiatives  of the Best-in-Class

57%Improve forecasting

of and planning for future demand

36%Of all

others

40%Implement predictive analytics to enable proactive service

28%Of all others

Best-in-Class  

vs Laggards

57% Management has real-time visibility  into field team performance

41%

Best-in-Class

Laggards

76%

Formal mentoring and/or coaching

programmes for technicians/engineers

32%

Best-in-Class

Laggards

88%

First-time fix rates

63%

Best-in-Class

Laggards

Want to read the full report?

We’re Oneserve: the most exciting and cost effective field service management solution provider on the market today.  

!Oneserve combines software, service and technology, providing you

with everything you need to transform the performance of your business.  

!Our enterprise level field service management software provides all

the tools you need to increase productivity, improve visibility and drive greater collaboration within your business and your supply

chain – all from one cloud based, unified platform.