fiddes fencing - 10 questions you must ask your fencing contractor

2
1. Are you fully insured? It is essential that your contractor carry both public liability and workers compensation. While things very rarely go wrong, it is still vital that you are fully covered. 2. Can you show me your asbestos removal and disposal licence? Fiddes Fencing takes asbestos removal very seriously. We pay over $25,000 per annum to insure ourselves so we can legally handle asbestos. Further, we pay an equal amount to make sure that the asbestos is disposed of properly. We are about your health and providing you with nothing short of optimal service. 3. Do you give a warranty? Are you using Bluescope Australian Colorbond steel? It is important to remember that a cheap quote often means imported steel with overseas powder coating. Fiddes Fencing is dedicated to not only offering great prices, but also providing customers with the very best products possible. We warranty all material in line with Bluescope’s 10 guarantee. Our installs are always to specification with hole depth at 600mm, Teck screws, concrete and more so that you only receive the very best. 4. What is your experience? How long have you been operating? Fiddes Fencing has been operating for 20+ years. You can be certain that we only work with highly competent and proven installers. 5. Will you arrive on time? When you opt for Fiddes Fencing, you will receive two contacts from us. First, we will call you to give you a time frame for the next day’s quotation. Then we’ll contact you a second time the day before installation to advise on our exact arrival time. In this way, you will always have a good idea of when to expect our skilled and professional team to arrive. 6. What are my payment options? Unlike many companies, Fiddes does not ask for a deposit or cash on completion. Instead we will invoice you after completion of the job and ask for payment within 14 days. The reason we opt for this approach is that we firmly believe in all the work that we do. Our feeling is that you should only pay when you are 100% satisfied with the work we’ve completed. After all, we want to have you as a repeat customer! 7. Do I have to collect the neighbour’s share? If you are the primary instigator of the repair or install, then all you should need to provide your fencing company with is the neighbour’s details. Fiddes Fencing will contact your neighbours and handle all relevant arrangements. This is yet another way that we strive to provide our customers with exceptional customer service. 10 Questions You Must Ask Your Fencing Contractor

Upload: fiddesfencingau

Post on 14-Apr-2017

46 views

Category:

Design


1 download

TRANSCRIPT

Page 1: Fiddes Fencing - 10 Questions You Must Ask Your Fencing Contractor

 

 

1. Are you fully insured? It is essential that your contractor carry both public liability and workers compensation. While things very rarely go wrong, it is still vital that you are fully covered.

2. Can you show me your asbestos removal and disposal licence? Fiddes Fencing takes asbestos removal very seriously. We pay over $25,000 per annum to insure ourselves so we can legally handle asbestos. Further, we pay an equal amount to make sure that the asbestos is disposed of properly. We are about your health and providing you with nothing short of optimal service.

3. Do you give a warranty? Are you using Bluescope Australian Colorbond steel? It is important to

remember that a cheap quote often means imported steel with overseas powder coating. Fiddes Fencing is dedicated to not only offering great prices, but also providing customers with the very best products possible. We warranty all material in line with Bluescope’s 10 guarantee. Our installs are always to specification with hole depth at 600mm, Teck screws, concrete and more so that you only receive the very best.

4. What is your experience? How long have you been operating? Fiddes Fencing has been operating for 20+ years. You can be certain that we only work with highly competent and proven installers.

5. Will you arrive on time? When you opt for Fiddes Fencing, you will receive two contacts from us. First, we will call you to give you a time frame for the next day’s quotation. Then we’ll contact you a second time the day before installation to advise on our exact arrival time. In this way, you will always have a good idea of when to expect our skilled and professional team to arrive.

6. What are my payment options? Unlike many companies, Fiddes does not ask for a deposit or cash on completion. Instead we will invoice you after completion of the job and ask for payment within 14 days. The reason we opt for this approach is that we firmly believe in all the work that we do. Our feeling is that you should only pay when you are 100% satisfied with the work we’ve completed. After all, we want to have you as a repeat customer!

7. Do I have to collect the neighbour’s share? If you are the primary instigator of the repair or install, then all you should need to provide your fencing company with is the neighbour’s details. Fiddes Fencing will contact your neighbours and handle all relevant arrangements. This is yet another way that we strive to provide our customers with exceptional customer service.

10 Questions You Must Ask Your Fencing Contractor

Page 2: Fiddes Fencing - 10 Questions You Must Ask Your Fencing Contractor

 

 

8. Can you help me design my fence? What options are available? Clearly, when you hire a fencing contractor, you’ll want options. At Fiddes Fencing, our estimator can guide you through all the available selections. We have highly attractive, durable and affordable fencing choices for every taste, need and price point. So that we can better service you, our estimator will have detailed photographs of previous work and brochures on hand.

9. Do I have to pay Fiddes Fencing the quotation and advice? Fiddes Fencing provides you with a zero obligation free quote and free advice.

10. Can your proposed installer genuinely say “When Friendly Service and Great Prices Matter”? Not every company lives up promises or claims. We do. With 20+ years of happy customers to our credit, you can trust that Fiddes Fencing will provide you with excellent service, quality products and a truly exceptional final result. We stand behind all of our work and are dedicated to making you a lifelong customer of Fiddes Fencing. Please contact us today to learn about our excellent products and our industry leading prices.

10 Questions You Must Ask Your Fencing Contractor (Cont.)