fica as is overview isu
TRANSCRIPT
-
8/4/2019 Fica as is Overview Isu
1/30
2010 Spanco Ltd, All rights reserved
CCS Implementation atBSEB - Patna
As-Is Process Mapping of FICAMay 14, 2011
BIHAR STATE ELECTRICITY BOARD
-
8/4/2019 Fica as is Overview Isu
2/30
2010 Spanco Ltd, All rights reserved
About R-APDRP Scheme
GoIs initiative to reform Distribution Sector during XIth plan
Programme Size 50,000 Crores
Coverage Urban towns and cities with population of more than 30,000
Part-A to cover IT applications in distribution sector (Allocation 10,000 crores)
PartB to cover System improvement, network strengthening and augmentation,
etc. (Allocation 40,000 crores)
Part-A 100% Loan to be converted to Grant on successful implementation of IT
systems
Part-B Up to 50% Loan for Part B of the Scheme to be converted to Grant on
achievement of AT&C Loss reduction targets
1
-
8/4/2019 Fica as is Overview Isu
3/30
2010 Spanco Ltd, All rights reserved
R-APDRP Part - A
Part A will include among others
Consumer Indexing
GIS Mapping, Asset mapping
Metering of Distribution Transformers / Feeders
Automatic Data Logging
Ring Fencing
IT applications for redressal of consumer grievances, meter reading, billing and
collection
Energy Audit
Establishment of Base Line data
SCADA/DMS also included in Part-A separate RFP
2
-
8/4/2019 Fica as is Overview Isu
4/30
2010 Spanco Ltd, All rights reserved
Automation Areas and their Benefits
Adoption of Information Technology to automate Utility Business Processes
Metering, Billing, Collections, Development of Consumer Database
Accurate and Timely Billing leading to better collections
Maintenance of historical data for analysis and decision support
Low number of Billing related complaints
System inbuilt checks for exception reporting and handling
New Connection, Disconnection and Dismantling
Automated and Process driven workflow
Quick processing of applications Complete Status visibility to authorized users for easy tracking
GIS based Consumer Indexing, Asset Mapping and Network Analysis
Reliable Consumer database
Visibility of complete Electrical Network and consumers on GIS map
Easy to identify theft prone areas and traceability of all consumers
Support for Network Expansion Planning
Identity and Access Management, System Security
Support Systems for IT
3
-
8/4/2019 Fica as is Overview Isu
5/30 2010 Spanco Ltd, All rights reserved
Automation Areas and their Benefits
Meter Data Acquisition, Energy Audit
Proper Energy Audit of Ring fenced towns
DT Level Energy audit possible
Consistency in method and approach
Multiple MIS reports for analysis
Centralized Customer Care Services, Web Self Services
Low number of consumer complaints
Consumer complaint handling made easier through availability of required
information Reduced consumer visits to Utility offices
Asset Management, Maintenance Management
Easy Asset tracking
Maintenance History for Analysis
Better maintenance strategy leading to Reduced outages
Data availability for Repair / Replace strategy
Management Information System
Single source of MIS
Consistent Reports
4
-
8/4/2019 Fica as is Overview Isu
6/30 2010 Spanco Ltd, All rights reserved
Executive Summary
BSEBs R-APDRP Roll-Out Timeframe 12 months for the Pilot and additional 6
months for roll-out
R-APDRP Scope 71 Towns, 107 Sub Division Offices, 644 Other Offices
Project Initiation Across the State with Pilot going live by the 12th Month andremaining towns by additional 4 months
Pilot Within 12th Month (Pilot Town Fatuha + DC at Patna + DR at Gaya + CCCat Patna)
2nd Wave Roll-Out Within 14th Month (Patna, Gaya, Muzaffarpur, Bhagalpur + 31Towns)
3rd Wave Roll-Out Within 16th Month (35 Towns)
5
-
8/4/2019 Fica as is Overview Isu
7/30 2010 Spanco Ltd, All rights reserved
Work Packages under BSEB R-APDRP
6
Supply & Installation of Servers, Storage, Backup System etc.
Installation of Network & PC infrastructure including LAN/ WAN
Establishment of DC, DR & Customer Care Center
Implementation of 17 Software Modules
Integration of the entire IT infrastructure with Legacy Systems
1
2
3
4
5
Facility Management Services for a period of 5 years6
-
8/4/2019 Fica as is Overview Isu
8/30 2010 Spanco Ltd, All rights reserved
Contents
Objectives
Module wise list of processes
Methodology
Deliverables
7
-
8/4/2019 Fica as is Overview Isu
9/30 2010 Spanco Ltd, All rights reserved
Objectives
Objective of this exercise is to map the As-Is processes being followed
in BSEB with a view to
Understand the current processes
Identify key issues and improvement opportunities
The exercise would cover all modules:
Customer Service
Device Management
Billing
Finance
Maintenance Management
Asset Management
Conversion team to split-up and join the above groups
8
-
8/4/2019 Fica as is Overview Isu
10/30 2010 Spanco Ltd, All rights reserved
Module wise list of processes Customer Service
1. Process Customer Enquiries General Retrieval and Enquiry
Record Customer Contacts
Handle Complaints
Handle High Bill Enquiry
2. Manage Field Services
Dispatch Field Service Requests
Monitor Field Service Requests
Process Miscellaneous Orders
3. Support Customer Service Requests
New Connections process
Temporary Connection Process
Disconnection Process
Category/Tariff change Process
Process Trouble Call
Create/Maintain Consumer Account
Maintain Existing Account
Handle Ad Hoc Customer
Correspondence
9
-
8/4/2019 Fica as is Overview Isu
11/30 2010 Spanco Ltd, All rights reserved
Module wise list of processes Device Management
1. Process Meter Readings &Consumption
Maintain Meter Reading Units &Scheduling
Generate Meter Reading Order
Read Meters - Periodic
Read Meters Special Reads
Upload Meter Readings
Perform meter reading estimation
Maintain route cycles
2. Manage Devices Create/Maintain Utility Installation
Details
Perform Device Installation
Create/Maintain Devicecharacteristics
Process DeviceInspections/Certification
Create/Maintain Physical DeviceLocation
Manage Device movements(Transfer Posting)
Perform Goods Receipting
Process Device Remove Order
Process Device Replacement Order
Process Device InvestigationOrders
10
-
8/4/2019 Fica as is Overview Isu
12/30
2010 Spanco Ltd, All rights reserved
Module wise list of processes Billing
1. Bill Customer Process Scheduled Electricity Billing
Process Unscheduled Billing
Process IndividualReversal/Adjustment
Produce Invoice Statements
Process Billing Exceptions/Errors Process Manual Outsorting
Create/Maintain Tariff Structure,Prices, Discounts, Surcharges,Taxes
Tariff Configuration - Residential
Tariff Configuration - Commercial &Industrial
11
-
8/4/2019 Fica as is Overview Isu
13/30
2010 Spanco Ltd, All rights reserved
Module wise list of processes Maintenance Management
1. Plant Maintenance
Process Emergency Maintenance
Process Corrective Maintenance
Process Preventive maintenance
External service process
Process condition based
Process capital investment
12
-
8/4/2019 Fica as is Overview Isu
14/30
2010 Spanco Ltd, All rights reserved
Module wise list of processes Finance
1. Process Payments Accept Cash Desk Payment
Process Returned Items
Handle Payment Errors
Process Transfer Payment
Process Payments from ATPmachine
2. Report Revenue Daily GL (General Ledger) Posting
Periodic GL Reconciliation
Generate Month-End FinancialReporting
Maintain Financial & Mgt AccountingData
Process Year-End Activities
3. Perform Credit Management Process Customer Credit Enquiry
Create/Maintain Installment Plans
Maintain Collection/EnforcementActions
Handle Disputed Charges/Bills
Support Manual Credit Follow-up
Actions Process Receivable Write-off
Process Advance payments (depositschemes)
Maintain Refunds
Process Misc. Credit/Debit
Annual Interest on Security
13
-
8/4/2019 Fica as is Overview Isu
15/30
2010 Spanco Ltd, All rights reserved
Module wise list of processes Asset Management
14
1. Asset Management Process
2. Asset Scrapping Process
3. Asset Replacement Process
4. Capital Investment Process
-
8/4/2019 Fica as is Overview Isu
16/30
2010 Spanco Ltd, All rights reserved
Methodology
Teams to form groups of two and internally divide the sub-processes amongstthemselves.
Identify people to be met.
Map processes using Visio (standards are given overleaf)
MS-Word to be used to document issues/ improvement opportunities/requirements and data structures
MapDay in the Life
Wherever relevant highlight differences between HT and LT
15
-
8/4/2019 Fica as is Overview Isu
17/30
2010 Spanco Ltd, All rights reserved
Methodology Standards for Flow Charts
16
Area wiseProcess
Numberingand Name
Font Verdana16
StandardProcessSymbols
Font Arial 10
Business Process: General Retrieval & Enquiry
-
8/4/2019 Fica as is Overview Isu
18/30
2010 Spanco Ltd, All rights reserved
Finance- Process Triggers
Finance Core Areas
17
Payments &Returns
CreditManagement
General Finance
Finance
Payment Processing
Returns
Security Deposit
Refund
Recovery
Installment
Maintain account details
Reconciliation
Account Balance
-
8/4/2019 Fica as is Overview Isu
19/30
2010 Spanco Ltd, All rights reserved
Finance
Payment Allocation and Priority at BSEB
Arrear DPS
Arrear Electricity Duty
Arrear Energy Charge
Current DPS
Current ED
Current Energy Charge
18
-
8/4/2019 Fica as is Overview Isu
20/30
2010 Spanco Ltd, All rights reserved
Finance : Security Deposit
Security Deposit at BSEB
Security Deposit is charged while request for new connection/change in load
Calculation of Security deposit
The estimated energy charges including fixed/demand charges for a period of two months
e.g.: If a consumer applied for new Connection in category of DS-II (Single phase)
for 3 kW his/her SD will be calculated as follows.
Fixed Charge-Rs 50
MMC-{40 units*300+ (20+20) units*300}=120+120=240
Hence His/her SD will be 240+50=Rs 290*2=Rs.580
In case of temporary connection 10% of total cost of the estimate for the temp
service connection will be charge as SD.
19
-
8/4/2019 Fica as is Overview Isu
21/30
2010 Spanco Ltd, All rights reserved
Finance : Payment Processing
Presently at BSEB , consumer can pays his/her bill at their respective sub division
counter only.
No cross counter payment is accepted presently.
At PESU apart from counters there is provision for Any time payment (ATP).
There is no separate counter for energy and non energy bill.
DCR(Daily collection report) is sent by cashier to the division office on daily
basis.
20
-
8/4/2019 Fica as is Overview Isu
22/30
2010 Spanco Ltd, All rights reserved
Finance : Return
Presently at BSEB , Consumer can pays his/her bill by cheque at Counter/ATP.
In case if his/her cheque bounce by reason of Insufficient Fund .
Then Rs. 75 is posted in consumer account as bank charge.
All rebates has been removed from his/her account and DPS is posted against
payment amount.
Cheque Not Accepted has been printed on his/her future electricity bill.
EEE is authorized person to approve Cheque payment for this type of consumer.
21
-
8/4/2019 Fica as is Overview Isu
23/30
2010 Spanco Ltd, All rights reserved
Finance : Installment
If a consumer (regular consumer) is not able to pay his/her bill, he/she can
approach the officials for Installment .
An agreement is made between consumer and utility for availing installment.
Approval authority for Installment
22
Authorized togrant Number ofInstallment
AEE EEE ESE GM HO
Number ofInstallment 10 10 10 10 Any
Amount 10,000up to 1Lac
up to 5Lac
up to 10Lac Any
-
8/4/2019 Fica as is Overview Isu
24/30
2010 Spanco Ltd, All rights reserved
Finance : Delay Payment Surcharge
1. For HT Consumer
BSEB charges Delay payment surcharge to the consumer at the rate of half (0.5 %)
per week or part thereof on the principal amount of bill.
2. For LT Consumer
BSEB charges Delay payment surcharge to the consumer at the rate of 1.5 % per
month on the principal amount of bill.
* Delay payment charges are displayed on the bill stating if u do not pay the
amount by due date X amount of delay payment surcharge will be levied to you.
23
-
8/4/2019 Fica as is Overview Isu
25/30
2010 Spanco Ltd, All rights reserved
Finance : Delay Payment Surcharge
24
For HT Consumer
For LT Consumer
-
8/4/2019 Fica as is Overview Isu
26/30
2010 Spanco Ltd, All rights reserved
Finance : Recovery Process
Process Triggered :Non Payment of Bills by Consumer
Along with current month bill advance notice intimating the action for
nonpayment of bill within due date is given to consumer.
Post due date, grace period of 10 days are given to the consumer to make
payment .
If the consumer fails to make the payment within due date + 10 days then
TDCO (Temporary Disconnection Order) is generated.
If consumer fails to make the payment within 25 days from issue of TDCO is
generated.
If the outstanding are less than his/her Security Deposit then no action is
taken.
TDCO & PDCO is generated only in case of unpaid amount greater then SD.25
-
8/4/2019 Fica as is Overview Isu
27/30
2010 Spanco Ltd, All rights reserved
Finance : Maintain Account (Statement No.1)
BIHAR STATE ELECTRICITY BOARD
Annexure - I to Revenue Statement No. - I (E.B.-175)
Details of Other Charges [i.e. sl. no. -3(ii)(b)] under the Head Miscellaneous and General Charges
for the Month of january 2011
Name of Division :GULZARBAGH
Name of Circle : PESU(E)
Sl. No. Particulars Amount (InRupees)
(a) Application fee for new connection/reduction of load/ enhancement of load / request for permanent disconnection 5840
(b) Testing / Inspection of Consumer's installation 5650
(c) Meter Testing Fee 7350
(d) Removing/Re-fixing/Changing of Meter/Meter Board at Consumer's request 2200
(e) Reconnection Charge 2200
(f) Supervision, Labour and Establishment Charge for Service Connection 29160
(g) Initial/Addit ional Security Deposit for availing power supply 826300
Total [carried to sl. no. - 3(ii)(b) of Revenue Statement No. - I] 878700
NOTE : These figures need not to be given categorywise but only in the Grand Total column of Revenue Statement No. - I.
Signature with Seal of Electrical Executive Engineer
26
For Details ofStatement1 click here
http://../New%20Format%20St%20No.-I-Final(A2)%20jan2011.xlshttp://../New%20Format%20St%20No.-I-Final(A2)%20jan2011.xlshttp://../New%20Format%20St%20No.-I-Final(A2)%20jan2011.xlshttp://../New%20Format%20St%20No.-I-Final(A2)%20jan2011.xls -
8/4/2019 Fica as is Overview Isu
28/30
2010 Spanco Ltd, All rights reserved
Finance : Maintain Account (Statement No.1)
BIHAR STATE ELECTRICITY BOARD
REVENUE STATEMENT NO. VIII OF CIRCLE PESU(W) FOR THE MONTH
SINo.
Name ofthe
consumer
ConsumerNo.
Contract
Demandin KVA
TransformerCapacity[BSEB/
Consumer]
CategoryConsumer &
SupplyVoltage
Energy
MeterStatus
Maximum
DemandRecorded
UnitConsume
d
UnitBilled
MaximumDemandBilled (in
KVA)
EnergyCharge
(inRs.)
MaximumDemand
Charge (inRs.)
PowerFactor
PowerFactor
SurchargeRebate
LoadFactorRebate
FPPCAOther
Charge
27
Meter
Rent
Electricit
y DutyDPS
Assessment[12*13*15*1
7*18*19*20*21*22]
Remissionin MMG
UnderI.I.P.2006
Remissionin
ElectricityDuty
Arrea
r B/F
Total
Demand
[23*26-24*25]
Due
Date
Date ofPaymen
t
PromptPaymen
tRebate
BankComm
.
Collectio
n
TotalCollection
[24*25*30*31*32]
DuesC/o
[27*33]
Reasonfor
DuesC/o
-
8/4/2019 Fica as is Overview Isu
29/30
2010 Spanco Ltd, All rights reserved
Finance : Bank Reconciliation statement (Statement No.3A)
28
-
8/4/2019 Fica as is Overview Isu
30/30
2010 Spanco Ltd, All rights reserved
29