fhwa research library martha soneira team leader, strategic communications federal highway...
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FHWA Research Library
Martha SoneiraTeam Leader, Strategic
CommunicationsFederal Highway Administration
On BecomingA World-Class Library
Library Enhancements = Happy Customers
Staffing
The FHWA Library Bunch
Cataloger
PhotoCataloger
Technician
Manager
Challenges -- Undoing “Bad Habits”• Library seen as a source for copies of FHWA reports to keep or give away to colleagues.• Photocopying of reports in their entirety in violation of
copyright law.• Using the library as a dumping ground for unwanted or
unneeded publications.• Arrangement of collection by publication type or
geographic location of publisher. • Use of Access Database used to create “catalog” records. • TFHRC employees spending a lot of their time trying to
find information or publications on their own, instead of coming to the library.
More Challenges
• Greater information access• Information overload• Justifying one’s existence• Money
If we have more information today, we suffer for this very reason from a dearth of knowledge.”
Brookings Institute
Library Goals and Objectives
• Collections
• Photo Archive
• Outreach
• Interlibrary Loans
• Document Delivery
CollectionsGoals• FHWA Reports will be fully cataloged, rearranged and
shelved more appropriately
• Organize and catalog State Research reports
Establish a process for
disposition of giveaways
Performance• Aug 05-Mar 06 ½-time cataloger cataloged 1600
items.• Batchloading project was partially successful –
DBText ran against OCLC• 1751 records matched• 2260 unmatched• (due to incomplete Access database records
converted to DBText)• May 06 FHWA Research Library is the only holder of• 1,275 TLCat items• 240 OCLC items
Photo Archive
Goal
• To catalog
and store images for
use by FHWA staff
Interlibrary Loans & Document Delivery
Goals• Establish onsite access to OCLC WorldCat
and Resource Sharing• Use local government, academic & special library collections• Subscribe to electronic resources (online indexes, full-text journals)
Resources Developed• Reference Interview• Targeted Literature Searches• Access to Databases IRRD through Transport Private STINET (Defense Technical Information
Center)
DoD ASSIST UC Berkeley Earthquake Engineering Online Archive
Outreach
Goal
• Promote library services
Intranet Web page
Open House
Informational Meetings
Training sessions
• Evaluate
Open House Announcement
• Want an update on library services and resources available to you now?
• Here’s your opportunity to meet with those who care about your information needs!
• Open House• Turner-Fairbank
• Technical Reference Center
• • Meet Technical Reference Center staff and learn about
available and planned services.• Stay for demonstrations of new and improved online
resources
Technical Reference CenterTechnical Reference CenterPatron EvaluationPatron Evaluation
17
8
75
92
88
42
10092
58
0
10
20
30
40
50
60
70
80
90
100
Satisfactionwith
Resources?
Helpfulness? Ex ceedsEx pectations?
T imeliness? Overall?
Excellent
Very Good
Good
Fair
Poor
DATED: December 13, 2005
Question . . .Question . . .
Why does TFHRC need a technical reference
centeror a
professional librarian?
Interlibrary Loan Requests
Our Next Steps
• Searchable online catalog on a TFHRC server
• Create a Web presence for the library with links
• Solicit management support for funding for subscription databases & print subscriptions & books
• Investigate ways to provide more electronic content to customers
• Continually market services to employees
Staying Alive
• Maintain the image of “The place to go for FHWA R&D reports”
• Preserve institutional memory
• Explore options for “going digital”