felix a. julien commercial engineer dominica electricity ... · pdf file28–30 september,...
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![Page 1: Felix A. Julien Commercial Engineer Dominica Electricity ... · PDF file28–30 September, 2010, Sao Paulo, BRAZIL Felix A. Julien Commercial Engineer Dominica Electricity Service](https://reader031.vdocuments.us/reader031/viewer/2022021817/5a9d864b7f8b9a28388b502d/html5/thumbnails/1.jpg)
28–30 September, 2010, Sao Paulo, BRAZIL
Felix A. JulienCommercial Engineer
Dominica Electricity Service Ltd.
Dominica
28–30 September, 2010Frei Caneca Convention Centre,Sao Paulo, BRAZIL
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28–30 September, 2010, Sao Paulo, BRAZIL
Prepaid and AMI – DOMLEC and Customer Benefits
PrepaidAMI
Presenter:Felix A. Julien, Commercial Engineer
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28–30 September, 2010, Sao Paulo, BRAZIL
About Dominica – “Nature Island of the Caribbean”
• About Dominica – Location – between two French islands of Guadeloupe and
Martinique– Size – 291sq miles– Population Approx. – 70,000– Languages: English, Kwéyol
• About DOMLEC– Investor owned– Number of customers – 34,361– Number of employees - 181– Generation Type – Hydro 33% and Diesel 67%– Generation Locations
• HYDRO – PADU, NEW TRAFALGAR & LAUDAT• DIESEL - FOND COLE & SUGARLOAF
– Peak Demand – 14.7MW
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28–30 September, 2010, Sao Paulo, BRAZIL
Dominica – What and where
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28–30 September, 2010, Sao Paulo, BRAZIL
Domlec Pay-As-You Go System
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28–30 September, 2010, Sao Paulo, BRAZIL
Pay-As-You-Go System
1. Program Drivers and Business Needs
2. Upgrade to Juice Software and Elster AMI Meters
3. Looking Ahead – AMI/Prepaid
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28–30 September, 2010, Sao Paulo, BRAZIL
Program Drivers
– Challenges and dissatisfaction with existing situation.• Bad debt write offs too large - $1M• Arrears volume growing - $5M over due• Arrears age growing – 82 days• Commercial losses too high at 8%• All older meters needed replacing, and a
conventional program is underway.
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28–30 September, 2010, Sao Paulo, BRAZIL
Program Drivers– Solution must deal with problems in a
timely and cost effective manner.– Additional Objectives:
• Reduce costs and hence lower tariffs• Improve customer satisfaction
• Improve cash flow situation
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28–30 September, 2010, Sao Paulo, BRAZIL
Program Status –Technical Issues
Domlec’s First Prepaid Electricity System Had 3 Main Parts…
Your Digital Meter
Replaces your old meter with
reliable all digital technology
In Home Display
Keypad wall-mounts inside premises
The Domlec Vending Stations
Holds your account information
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28–30 September, 2010, Sao Paulo, BRAZIL
Program Status - Marketing
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28–30 September, 2010, Sao Paulo, BRAZIL
Marketing – Customer Awareness
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28–30 September, 2010, Sao Paulo, BRAZIL
Marketing – Why go Pay-As-You-Go
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28–30 September, 2010, Sao Paulo, BRAZIL
Customer Satisfaction
• In our latest Quality of Service Survey conducted by Systematic Marketing and Research Services Inc in 2008, 17% of those surveyed were Prepaid Customers and they were well spread across socio-economic group, sex and age.
• 83% of those surveyed had a positive level of satisfaction.
• Approx. 15% savings on energy usage
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28–30 September, 2010, Sao Paulo, BRAZIL
Market Distribution
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28–30 September, 2010, Sao Paulo, BRAZIL
Program Drivers – System Loss
% Losses
89
1011121314151617181920
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
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28–30 September, 2010, Sao Paulo, BRAZIL
Program Drivers – Debtors Days
Debtors Days
0
20
40
60
80
10020
00
2001
2002
2003
2004
2005
2006
2007
2008
2009
Years
Day
s
PREPAID PROGRAM STARTED OCT 2003
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28–30 September, 2010, Sao Paulo, BRAZIL
AMI Project
• Energy Axis Pilot Project
• Locations and challenges in Dominica• Cost – Benefit, where do we save and benefit
• Full implementation and progress so far• What are we using AMI for and how do we plan
to use it in future
• Integration with Prepaid and Advantages• Problems detected using AMI
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28–30 September, 2010, Sao Paulo, BRAZIL
Cost Benefit Analysis
Savings are achieved in the following areas:• Meter Reading - Contractors• Connect / Disconnect - Contractors• Reduction in Work Orders• Increased Revenue – Monthly Demand Billing• Quicker reconnection –reduced loss sales• Loss reduction• Reduction in other operating expensesPayback 6yrs.
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28–30 September, 2010, Sao Paulo, BRAZIL
Full Implementation – Elster Energy Axis System
• Started Meter Installations in October, 2009
• Approx 7200 Elster AMI meters presently Installed
• Approx. 9500 meters expected to be installed in 2010
• Communication issues have been minor
• Surprising results with respect to communication i.e. distances and locations
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28–30 September, 2010, Sao Paulo, BRAZIL
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28–30 September, 2010, Sao Paulo, BRAZIL
What will AMI do for DOMLEC and Customers?
• CUSTOMER SERVICE
– Daily Meter Reads and On Demand reads
– Time Of Use billing – hydro component
– Rapid response to customer problems, and revenue protection sometimes before the customer is aware – faults and errors
– Fewer service orders produced and time spent processing them – particularly in billing
– Easy Disconnection and rapid Reconnection of customers
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28–30 September, 2010, Sao Paulo, BRAZIL
What will AMI do for DOMLEC and Customers?
– Voltage Monitoring – scheduling reads on particular points and times on the system
– Two way metering – renewables– Outage management and restoration
• Very critical after hurricane events• Ensure that an area is fully restored before
crews leave• Improved outage statistics
– Prepaid and postpaid integrated into one system – one meter - Juice
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28–30 September, 2010, Sao Paulo, BRAZIL
Upgrade to Juice Software and Elster AMI Meters
• Customer Service Focused– Accessibility
• Vending locations – Gas Stations, 7-11, Ross University• Scratch Cards – at convenient locations across the island• Web Presentment – view usage, load & voltage profile • Text Messaging & Email – token, tamper reset, clear credit,
transfer credit• IVR – Redeem scratch cards, transfer credit
– Payment Options• Credit & Debit Cards• Online • Telephone - Credit Cards • Emergency credit purchase
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28–30 September, 2010, Sao Paulo, BRAZIL
AMI Graphs in juice prepaid and postpaid– kWh per day
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28–30 September, 2010, Sao Paulo, BRAZIL
kWh, LP, Voltage graphs
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28–30 September, 2010, Sao Paulo, BRAZIL
Looking Ahead – PREPAID AMI
– Prepaid Meters Installed – Almost 9,000
• 2010 – 1,000 • 2011 – 1,500
– Voluntary program– Also provides an effective solution for
customers who have difficulty with payment
– Mix of conventional and Elster AMI
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28–30 September, 2010, Sao Paulo, BRAZIL
Features of Prepaid AMI
• Non Token Based – Credit immediately applied to account.
• No disconnection on weekends and public holidays, predictability of disconnect same time daily
• Web presentment available to customers• Customers can transfer credit to a friend• Text messaging means that customer can get
his balance anywhere• In home display or keypad not necessary
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28–30 September, 2010, Sao Paulo, BRAZIL
End.
QUESTIONS?