7/31/2019 Fedex Supp Chain Surgery Dev Success

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7/31/2019 Fedex Supp Chain Surgery Dev Success

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Mission-Critical DeliveryBecause FedEx has provided Intuitive Surgical better control over their

assets, the customer has been able to reduce operating expenses

without compromising service. In act, Intuitive Surgical has been able

to maintain high standards o customer service during double-digit

growth by orward stocking inventory at FSLs, which allows them to be

closer to their client base and shorten service turnaround times.

Since Intuitive Surgical has centralized inventory at the FedEx CSL in

Memphis, they have closer access to the FedEx Express Air Hub. Now,

their service technicians can place orders late into the night and have

parts delivered early the next morning at the point o use or they can

have the package held or pickup as early as 7 a.m. at a FedEx Ofce

location.

As Intuitive Surgicals supply chain demands shit in the uture, FedEx

will be ready to quickly and eectively react by modiying the FSL

network to meet the customers business needs.

Customer Opportunities

Bettercontroloverfieldinventory.

Supportrapidlyexpandingglobal

customer base.

Eliminatelackofvisibilityinsupplychain.

Maintainextendedservicehoursto

support Service Level Agreements.

FedEx Solution

IntegrationofITsystems.

Activationofthreestrategicallylocated

FSLs and the CSL.

Monitoringandfollow-upserviceforall

orders as well as Web visibility to order

details and status.

Value Derived

Totaloperatingexpenseshavebeen

reduced by lowering inventory volumes.

Increasedserviceturnaroundtimesby

locating inventory closer to the client base.

Laterordercut-offtimesandincreased

velocity o supply to the ield.