DANIEL SCOTT9001 Grand Summit Blvd Apt#9123 Concord, NC 28027

(810) 627-8330 | daniel.scott4@va.gov

EDUCATION SAGINAW VALLEY STATE UNIVERSITY University Center, MIGraduated: Dec. 2015GPA: 3.81/4.0

MASTER OF ARTS- ADMINISTRATIVE SCIENCE,Enhancing knowledge and skills in Management and developing employeesIncreasing administrative communication skillsCurrently taking a Human Resources course:Enhancing my knowledge in the principles, concepts, legal requirements and methodology of the EEO program.

Furthermore, practicing the skills through interactive management programs.

Furthering my knowledge in Intercultural Communication skillsRelevant Course Work: Human Resources Development, Communication for Administration, Leadership Health & Human Service Organization, Conflict Management, and Community Capacity Building

Graduated: May 2013GPA: 3.65/4.0

MASTER OF SCIENCE - HEALTHCARE ADMINISTRATION & LEADERSHIPConducted data collection using different methods such as surveys, interviewing, and literature reviews.Utilized these methods to write research paper, the individuals interviewedremained anonymous for confidentiality reasons however, multiple individuals were interviewed that the process directly affected.Reviewed literature on the Recruitment Invectives that are used by the Department Of VeteransAffairs employ’s to recruit highly qualified employees, such as Education Debt Reduction.Have the capability to type 40 WPM.Capstone Research: How the Department of Veterans Affairs Effectively Hires and Retains Quality EmployeesIncreased knowledge and skills necessary to interpret and apply laws, procedures such as Title VII, ADA law, and regulations the EEOC useRelevant Course Work: Administrative Labor Law, Healthcare Finance, Legal & Regulation Perspectives, Research Methods, Professional Ethics

Graduated: Dec: 2011

BACHELOR OF SCIENCE – HEALTH SCIENCEVice President: Cardinals Military Members AssociationAcademic Chair: Tau Kappa Epsilon

oAided a chapter of 28 men in obtaining above a 2.5 GPA which is higher than the male average

UNITED STATES MARINE CORP Great Lakes, ILHOSPITAL CORPSMEN (MEDIC) CORPS BASICUnit Leader, that developed my leadership skills

oUnit Leader for a team of 75 Hospital Corpsmen; developed leadership skills and accomplished graduating myself and everyone in my team.

EXPERIENCE

DANIEL SCOTT

Feb 2016-PresentSalisbury, NCSalary: $41,400GS07Hours per wk:40

August 2013-Feb 2016Saginaw, MISalary: $37,983 GS06Hours per wk: 40

W.G. BILL HEFNER VETERANS AFFAIRS MEDICAL CENTERMedical Records Technician (HIT) | Health AdministrationReview, analyze, abstract, compile, maintain, and extract information from the health record. Check for completeness and accuracy of the health record, and monitor and report for regulatory compliance.Serve as a technical expert in health record content and documentation requirements.Responsible for ensuring that all patient care data entered computerized patient record system (CPRS) is accurate, timely, and completed.Adhere to established documentation requirements outlined by the joint commission regulations, veterans’ health administration (VHA) guidelines and medical-legal requirements.Review records for adherence with CMS guidelines related to student, resident supervision and attending physician presence and documentation.Review health records to ensure that all records contain sufficient information to meet medical/legal requirements.Perform quantitative and qualitative analysis on both computer and paper base records.Identifies health record deficiencies, tracks deficiencies and ensures that the appropriate individual completes their deficiencies.Assist physicians with the completion of delinquent/incomplete health records and serves as the expert resource for clinical staff regarding requirement for complete documentation.Assess paper health records and electronic computerized patient record system (CPRS) for accuracy and note deficiencies.Prepare complex weekly and monthly reports noting the status of all incomplete/delinquent records and compliance reports and submits the reports to the appropriate administrative and clinical staff.Develop and compile written reports trending provider specific, service, and hospital compliance reports regarding admission subsequent and discharge notes.

ALEDA E. LUTZ VETERAN AFFAIRS MEDICAL CENTER Patient Administration Services | Medical Support AssistantAccurately paid over $717,000 in travel pay to eligible VeteransDeveloped a Standard Operating Procedure for scheduling Ultrasound appointments, trained 14 staff members to schedule ultrasoundsDirected the development of a Patient Centered Care Leadership course, to educate staff on effective leadership skillsScheduling Veterans for their Ultrasound appointments.Updates Insurance Capture Buffer, through scanning and verifying health insurance.Responsible for identifying orders are entered correctly and communicating to the providers to facilitate accurate ordering of ultrasounds.Conscientious when identifying encounter information is complete and communicating to providers in order to ensure the accurate workload credit and revenue collection is done.Superior knowledge in CPRS, VISTA, and MyHealtheVetAbility to interpret physician’s orders and preparations for ultrasounds.Educating Veterans on the preparations of their ultrasound appointment.Verifying doctor’s orders for completeness and accuracy.Built upon management responsibilities, communication skills through training a new Dental MSA to the department.Demonstrated knowledge of the Outpatient Scheduling process as defined

DANIEL SCOTT

March 2013 – August 2013Salary: $39,570 GS07Hours per wk: 40

Sept. 2012 – March 2013Wage: $7.45/hr.Hours per wk: 20

by VHA Directive 2010-027 VHA.Using the position description and the daily duties as a training to successfully train the new employee.Providing excellent customer service to Veterans, by adhering to the ICARE values. These values are Integrity, commitment, advocacy, respect and excellence.Ordering and maintain supplies for the dental front office.Scheduling Veterans for their Dental appointments, 35 Veterans per day since August 2013 for a total of 11,200 Veterans dental appointments.Employing a new way of tracking provider’s next available appointments.I created an excel spreadsheet to keep track of the Dental Providers Next30, 60, & 90 minute available appointment slots. The results of using this improved the access to the Dental Clinic and reduced the wait time for Patients appointments.Received an Outstanding on my Performance Evaluation

Non-VA Care | Program Support SpecialistHeaded tracking Non-VA Care Consults, in which the results showed on average a delay in care to have all dental care completed when compared to patients being seen at the VAReviewing patient consults and checking for errors before scheduling patients at Non-Veteran Hospitals facilities.I collaborated with staff to balance the demands of analyzing the data that was needed to show if there was a delay in care for patients that were sent to NVCC.Undertaking the duty of tracking Non- Veteran Hospital Homeless Dental care to ensure accuracy of the obligated cost of treatment and the amount paid to treating facilityDemonstrated ability to analyze, develop and resolve a strategy that can be applied to any situation.This was shown when I created an Excel spreadsheet to track NVCC Dental patients and used it to interpret the data using principles of data management.The results showed that patients on average waited longer to have all of the dental work completed at NVCC facilities compared to being seen at the VA.Displayed attention to detail and precision administrative skills while performing a variety of Program Specialists duties,Tracking Non-Veteran Hospital Mammograms to ensure there was no delays in patient care and to ensure consults were scheduled and completed in an appropriate time frame

Human Resources | InternshipSpearheaded developing an advertisement strategy in order to recruit highly qualified employees at Community Based Outpatient Clinics

o Provided briefings to the Chief of HR on how the advertisement strategy would help in recruiting highly qualified employees.

Verified and scanned over 2000 employee profiled into the computer system so they could be uploaded to EOPFResponsible for making sure the information was complete and accurate and communicating inaccuracies to HR Specialists.Assisted with PIV Cards to new employees, and reissuing expired cards.Assisted with finger printing employees and applicants selected for

DANIEL SCOTT

positions.Enhanced my knowledge of employee relations, benefits, database management, and compliance with legal and government reporting policies.Strengthened my knowledge of recruitment policies and procedures.Developed an advertisement strategy in order to recruit highly qualified employees at our Community Based Outpatient Clinics.Gained experience in coding end of period awardsGained knowledge in the forms used by the Veterans Hospital

2005-2007Salary: $26,640Hours per wk: 40

UNITED STATES NAVY Twenty-nine Palms, CAEmergency Room | Hospital Corpsmen (Medic)Trained 160 Marines in Combat Life Savers, in which they took first place in a Round Robin field exerciseCategorized seven crash carts throughout the hospital making them more efficient and easier to locate the medicines in the event of an emergency, converting one crash cart enabling it to be used with a patient of any age patientSupervised 2 Corpsmen, and conducted their performance evaluations in which they both received an outstanding.Became fluent in medical terminologyAnalyzed medical records to identify pertinent diagnosisTrained four new personnel on staff policies and proceduresResponsible for updating and maintaining 160 Marines health records and documents

LEADERSHIP ROLESApril 2015-Present

2013-Present

2014-Present

2014-Present

VA 101 Ambassador Facilitator: Training employees on the concept of MYVA through this national program.

PlaneTree Facilitator:Enhanced the Aleda E. Lutz VAMC employees by facilitating staff retreats and teaching them about patient centered care.

Customer Service Project Team LeadLeading a team that develops and implements new ideas that improves customer service to internal and external customers.

Professional Standards Board MemberEnhanced my knowledge of setting the pay grade well boarding MSA to our facility.Heightened my knowledge on pay administration policies and procedures.Accomplished this by being on the Professional Standards Board, and reviewing resumes, KSA’s and other pertinent information to properly set the pay for new MSA’sEmployed the knowledge gained by reading the policies, practices and operations that the Federal system uses, such as the Veterans Administration, EEOC, and Merit Systems Protection Board.Interpreted these policies to accurately board multiple MSA’sLead Work Group for VAlidate Program:Met monthly until the project was completed.Proposed to the Veterans Experience Board for approval, and implemented the program.Amplified my leadership skills well leading a group of 4 individuals in developing this program.

DANIEL SCOTT

2014-2014 The program is designed to get service chiefs out of their offices and talk with Veterans and employees about their experiences.This provides Veterans and staff with a chance to express their concerns and satisfaction with their care and job.Acquired new leadership skills by leading a group that was revamping the Advance Planetree Retreat.However, after looking at the program we had determined that the program was already successful. This is when we decided to create a new Advance Planetree Retreat to teach individual/groups leadership skill to improve their performance

Lead Work Group For Advance Planetree Retreat Revamp:Meet monthly until the project was completed.Proposed to the Veterans Experience Board for approval.Implemented the programImproved leadership skills by leading 3 individuals in designing an additional PlaneTree Retreat.This retreat is designed to enhance staffs leadership skill by teaching them, how to effectively build a successful team.Utilized my ability to impart performance improvement skills in both individual and groups.

2014-2014