The Water Connection News for Clayton County Water Authority Employees & Retirees

February 2015

CCWA Receives Georgia F.O.G. Alliance Award For Excellence in Fats, Oils and Grease Management

CCWA’s Environmental Compliance Section recently received the 2014 Georgia F.O.G. Alliance Program of the Year

Award for providing an excellent fats, oils and grease management program in the 751 – 1,000 Facilities category.

The Environmental Compliance Section, sometimes referred to as the ‘grease

police’, is part of CCWA’s Water Reclamation Department. Housed out of the

W.B Casey Water Reclamation Facility in Jonesboro, the three member team

of Jennifer Brandon, Jim Powell and Troy Usry are responsible for

inspecting grease interceptors at local restaurants and other businesses.

Grease interceptors, also referred to as grease traps, are designed to collect

fats, oils and greases before they enter the wastewater collection system

through sinks and dishwashers. All municipal FOG programs in the state are

eligible for the award, which includes an in depth look at areas that make up

an award winning program, such as administration, engineering, inspections

and tracking. CCWA received a score of 99.22%, earning 516 points out of a

possible 520 points. The inspection evaluation team noted the following areas

where CCWA’s program excelled:

FOG program personnel are state certified

Excellent job in identifying FOG issues

Great job of teamwork (employees working together for the overall benefit of CCWA, customers, environment and the Clayton County community)

This isn’t the first time CCWA has received this honor. Staff earned the inaugural award in 2012 for the 500-750

Facilities category. Congratulations to the Environmental Compliance Team!

Members of CCWA’s FOG Outreach

Team were recognized during the

January Board Meeting.

Pictured l to r: Public Info. Officer

Suzanne Brown, Inspector Jim Powell

and Supervisor Jennifer Brandon.

CCWA Reps Score High on Customer Satisfaction Survey

Metrix Matrix, Inc. conducted a residential customer satisfaction survey last September and October for CCWA. A

Relationship Survey was conducted with a random sampling of customers while a Transactional Survey was conducted

with 600 customers who had some type of contact (office visit, phone call or field visit) with CCWA during the previous

six weeks.

For the Transactional Survey, customers were asked about their overall satisfaction, IVR/Auto reminders,

satisfaction with the representative, field service satisfaction and contact resolution. CCWA received an overall 85%

satisfaction score for this survey, which is in line with other utilities according to Metrix Matrix .

The attributes that received the highest scores were: Professionalism (office and field—94%), Courtesy (93%), Respect

for Property (93%), Representative Concern & Helpfulness (91%) and Knowledge (92%). The amount of time for a

customer’s issue to be resolved scored lower with 75%.

While we scored high, there are opportunities for us to improve first call resolution and the customer’s experience

overall. The survey just reconfirms that our front line staff, whether in the office or out in the field, do a great job!

We will share results from the Relationship Survey in the March newsletter.

2

James Drake Retires from D&C

Our Condolences

Please keep the following

employees and their families in

your thoughts and prayers:

Jeff Jones (D&C) and his family

on the loss of his father, Mr.

Thomas (Tom) Lee Jones, who

passed away on January 1, 2015.

Linda Allen (Water Production),

Tim Allen (Customer Service)

and their family on the loss of

Linda’s daughter-in-law and Tim’s

sister-in-law, Ms. Cherish Allen,

who passed away on January 19,

2015.

Terry Moy Retires from PM&E

Program Management/Engineering Manager Terry

Moy retired in January after 7 1/2 years with

CCWA. Terry brought his extensive engineering

background to the authority. While here, his

accomplishments included: significant improvements

to our pipeline asset management; sewer flow

monitoring, sewer modeling, water, sewer and

stormwater pipeline condition assessments and

water, sewer and stormwater pipeline rehabilitation.

Terry also improved staff capabilities – especially

project management, construction inspection and contract management;

improved CCWA GIS capabilities and

wireless field data collection, oversaw

the 2010 Strategic Master Plan & 2015

update and managed several large

projects including: floodplain mapping,

HQ Building renovation, Atlanta Lift

Station and complex pipeline jobs.

Program Management/Engineering

staff held a retirement party in true

Terry Moy style - laid back and casual. As everyone who stopped by the party

saw, while he was often imitated, there is only one Terry Moy! We wish Terry a

happy retirement and many adventures on his boat along The Great Loop.

The name James Drake has been synonymous with

CCWA’s sewer maintenance section for years, and

his D&C coworkers showed him the love during his

retirement luncheon in January.

When he started with CCWA more than 24 years

ago, the section was called Sewer Maintenance.

During the growth and changes over years, James

gained an extensive knowledge of our sewer

infrastructure and was an

integral part of CCWA’s

Conveyance program that won

many GAWP Collection System

of Year Awards and now the

Collection System Gold Award.

He was a ‘go to guy’ you could always count on and spent

many Saturdays volunteering for CCWA’s Rivers Alive

Stream Cleanup and Household Hazardous Waste

Amnesty Day.

We want to thank James for his many years of dedication to

CCWA and wish him a healthy and happy retirement!

Employees are required to earn

four (4) wellness points before

February 28, 2015 to stay in the

least expensive health plan. If

you do not have your points and

documentation submitted to HR

before this time, you will pay the

standard rate for health insurance

next year.

CCWA Certification forms are

available in HR. If you have any

questions, contact Michelle

Mirzaiee or any other member of

HR.

If you were hired after May 1,

2014, you do not have to meet

this requirement this year.

Wellness Points Due February 28

Shown above, James receives a retirement plaque from D&C Manager Jeff Jones.

Shown above, Terry receives a retirement plaque from GM Mike Thomas.

3

New Safety Committee Designed to Bring Equal Representation to All Departments

Supervisor

The Genuine Leadership program: Correcting

Performance Problems - 2/19

Supervisor Orientation: CCWA/HR Policies &

Procedures (new supervisors) - 2/24

Correcting Performance Problems – 3/11

CCWA/HR Policies & Procedures for New

Supervisors – 3/17

All employees

Interviewing with Confidence – Part 2—2/5

Violence/Harassment & Inclusion at Work – Your

Role in Prevention —2/17

Harassment/Violence/Inclusion – 3/3

First Aid/CPR – 3/10

Resume Writing – 3/18

Defensive Driving – 3/19

Flagging Classes – 3/24 & 25

For additional information about these classes,

check the training catalog posted in your

department or look on SharePoint.

Strategic Master Plan Update Project Scoring Workshop

2015 is bringing with it some exciting news for

CCWA’s Safety Committee. The committee

will be growing from 11 members to 14. New

members will allow for equal representation of

departments company-wide and ensure that

all those that work at CCWA have a place/

representative at the safety table.

Customer Service, Meter Services, IT,

Finance and Distribution now have their own

permanent spots on the committee.

Additionally, voting rights have been extended

to all members (excluding Safety and Security

Officer Walter Barber who will only vote in the

case of a tie).

The hope is that moving forward, information

will flow more fluidly from committee to safety

team leaders and department managers to

members of CCWA and vice versa to give us

a “circle of safety.”

Name Department

Walter Barber Safety Committee Chair

Suzanne Brown PIO/Mgmt

Ed Durham HR/Mgmt

Karen Riser RM/Mgmt

Andrea Stallworth Finance

Jenny Collier IT

Elora Knight CS

Joe Barnett GS

Jael Fuller PME & SW

Kenny Stallworth Meter Services

Scott Cantrell DC-Distribution

Gerald Fuller DC-Conveyance

Adam Horton WP

Hilton Texidor WR

Upcoming Training Classes

CCWA’s Management Team recently spent two days with

engineering firm CH2M Hill scoring strategic master plan

projects for the upcoming 2015 Strategic Master Plan

(SMP) Update. Rating each project as a group helps

determine a ranking for the projects and how each project

impacts various departments.

CCWA has used 10 Year Master Plans as a comprehen-

sive guide since the early 1960’s. Each plan is revisited and

updated every five years. This 2015 SMP Update currently

includes 95 projects.

4

~ Promotions &

Transfers ~

Danny Haynes

Distribution Maintenance

Supervisor

Jimmy Brown

Meter Repair Technician

Jonathan Franks

Conveyance Preventative

Maintenance Foreman

Beverly Steward

Accounts Payable Accountant

New Service Tenure Recognition Program CCWA has made an exciting change to its employee service tenure recognition program. In the past, starting at 15 years

of service, an employee received a service pin for their years of service. They

received another lapel pin for every additional five years they worked.

Management and the Board of Directors wanted to do more to show tenured

employees how much their service to CCWA is appreciated.

Starting in January 2015, tenured employees are now able to select one gift from

four categories - Lifestyle, Traditional, Jewelry and Timepieces. For 15, 20, 25, 30

and 35 years of service, the selection is different and increases in value.

Employees will now receive a certificate when being recognized and will select one

gift from the choices that correspond to their years of service. The item will be

shipped directly to their home and should be received within three days of placing

the order.

The pictures show a possible selection of gifts for 20 years of service.

5

2015 Reservoir Information for Active and Retired Employees

Shoal Creek Reservoir

CCWA employees are required to pay a $25 fee for yearly fishing privileges at Shoal Creek Reservoir. All fees must be

paid prior to fishing the reservoir. Fishing permits will be issued and are valid from March 1, 2015 – March 1,

2016.

Permits will be rearview mirror hangers and are required and must be displayed when fishing the reservoir.

2015 Permits will be available beginning February 9 at the Hicks Plant and the Distribution and Conveyance Office.

Reservoir is open to CCWA employees 7 days week, year round.

Access hours are dawn to dusk. No night fishing.

Employees are required to sign in and out when fishing the reservoir.

Employees must accompany at all times any guest they bring to the reservoir.

Gate key is required for access and may not be loaned or shared with non-employees.

Shoal Creek Reservoir will open for limited public access again this year. The public access Saturdays tentatively will be:

March 21

April: 11 and 25

May: 2 and 16

June 6

Reminder: Management with good faith has extended this privilege. As employees, we are expected to conduct

ourselves in a professional manner. It is essential that we respect the property. Dispose of all trash properly. Do not tres-

pass on private property: Bank fishing is limited to the area around the dam and the Panhandle Wetland inflow

pipe area. These are marked with signage and orange painted u-post. When boat fishing, do not exit the boat or moor

the boat on private property.

J.W. Smith and the Shamrock/ Blalock Reservoirs

The Shamrock/Blalock and JW Smith Reservoirs will open Sunday, March 1. These areas are open to the public.

CCWA employees may access these reservoirs free of charge. When visiting these areas, obtain a daily permit at the

payment stations located at the reservoirs. Write your name and employee number on the payment envelope and drop it

in the payment box. Display the detachable mirror pass on your rearview mirror. Employees are limited to one vehicle

per visit. Additional vehicles must pay the entrance fee. The days and hours of access to these areas fall in ac-

cordance to the public access operational schedule. Days and times are posted at the reservoir and on the P-drive under

Water Production click on Employee Hunting and Fishing Information Folder.

Hooper Reservoir is also open to CCWA employees free of charge. Access is at the Hooper Water Plant: the plant

phone # is 770.474.7674.

GOOD LUCK!

Call Jep Palmer or Jacob Cannon at 770.603.5605 if you would like more information.

Sam’s Club Will Be On Site to Register/Renew Club Memberships Sam's Club will be on site on February 13, 2015 to register/renew club memberships. They will be in the HQ Break

Room (basement level) between 11:00 a.m. and 1:00 p.m. Membership Levels/Incentives are below:

$10.00 gift card with a $45.00 membership

$25.00 gift card with a $100.00 membership.

If you have advance questions regarding the Sam's Club memberships, please contact our rep, Tameka Jones-Laster at

678.422.7696 or tmjones.s08287.us@samsclub.com

6

YOS

Congratulations to the winners from our January drawing:

Webster Williams

(Water Reclamation)

Christina Hollywood

(Finance)

Larry Eason

(D&C)

Wayne Wilkerson

(NTS)

Lewis Hale

(Water Reclamation)

Beginning Monday, February 1, 2015, non-uniformed employees may wear dress down stickers during the week until May 1, 2015. This year’s Relay for Life is May 2nd from 2 p.m. until midnight and will be held at Charles Drew High School. You may register as a team member. In order to receive a T-Shirt; you must raise $100 before April 3rd! You may also receive a wellness point for joining our team, and actively participating in this event. Prices for dress down stickers are 1 for $3 and 4 for $10. Our goal is to raise as much money as possible in order to fight this horrible disease. You may purchase stickers from the following: Sue Simmons Carol Cameron Denise Smith Linda Allen Karen Riser Rhonda Coots Susan McClellan Maureen Miller Michelle Mirzaiee

ACS Dress Down Stickers On Sale

Sean Ware 2/1 16

Gene Beaber 2/2 17

Martin Green 2/3 18

David Jones 2/3 12

Willie McCune 2/3 29

Jay Mathis 2/4 1

Ebony Poke 2/4 2

Jael Fuller 2/5 8

Tim Allen 2/7 4

Karen Estrada 2/7 4

Charles Ecton 2/11 24

Sean Sterling 2/15 19

Kenny Davis 2/17 18

Joe Barnett 2/21 4

Keith Crawford 2/21 10

Jeff Pearson 2/26 23

Diane Ford 2/27 13

Brad Cannon 2/28 8

Jim Hill 2/2

Carla Clark 2/3

Lance Kelly 2/3

Joey Smith 2/3

Meleshia Thurman 2/3

Catrina Tanner 2/5

Marvin Harry 2/6

Bryant Bond 2/7

Jenny Morris 2/9

Matt Smith 2/12

Oscar Blalock 2/13

Johnny Simmons 2/13

Jeremy Storm 2/13

Kenneth Earp 2/15

Michael Shelton 2/15

Jikeva Moore 2/17

Al Loftis 2/19

Joey Martin 2/20

Eva Puckett 2/20

Karen Sims 2/20

Jason Jackson 2/21

Beau Jackson 2/21

Jep Palmer 2/23

Desmond Norwood 2/24

Elora Knight 2/25

James Stubbe 2/25

Karen Riser 2/27

Darlene Tuggle 2/27

Ty Arnold 2/28