february 2011

TWUA 93RD ANNUAL SCHOOL TRAINING EXHIBITORS NETWORKING A & AA INDUCTIONS OPERATOR COMPETITIONS

Texas WaTer UTiliTies

JOURNAL VOLUME 21 FEBRUARY 2011 NUMBER 2

2009 REGIONAL SCHOOL SCHEDULE

2011 TWUA REGIONAL SCHOOL SCHEDULE

Feb. 28-March 2nd TWUA Annual School David Moore Norma Clark, (432)528-1608 (512) 459-3124

Feb. 1-3 Far West Texas Regional School Norma Clark Tom Ezell, (432) 553-1196 Pecos County Civic Center (432) 528-1608 Ft. Stockton, Texas April 12-14 Panhandle Regional School Jessie Flores Ruben Arias (806)378-3019 Amarillo Civic Center (806)378-3019 Amarillo, Texas

April 26-28 Southeast Regional School Pat Bell Rob Starr, (409) 755-1559 Holiday Inn Centre (979)265-3619 Beaumont, Texas May 3-5 Central West Texas Regional School Rodney Taylor Mickey Chaney (325) 548-2237 Abilene Civic Center (325) 676-6452 Abilene, Texas

May 16-18 North Central Texas Regional School Chad Jameson Selena Jackson (972)237-8377 Univ. of Texas Arlington (972)466-3470 Arlington, Texas June 21-23 Central Texas Regional School Craig McCoy Damon Boniface, (254) 986-2949 Killeen Civic Center (512)846-2948 Killeen, Texas July 11-13 Southwest Texas Regional School Foster Crowell James Smith, (210) 658-6243 American Bank Center (361)826-1801 Corpus Christi, Texas August 2-4 Permian Basin Regional School Norma Clark Norma Clark, (432) 528-1608 MCM Grande Hotel (432)528-1608 Odessa, Texas August 22-24 East Texas Regional School Mike Norris Mike Norris (903)939-8278 Harvey Hall & R.T.D.C. (903)939-8278 Tyler, Texas Nov. 1-3 West Texas Regional School Mike Lowe Russ Ropes (806)775-3237 Lubbock Civic Center (806)675-0636 Lubbock, Texas

Please contact the person listed above or T.W.U.A. Central Office at (888)367-8982 (Fax: (512)459-7124 or write to T.W.U.A. 1106 Clayton Lane, Suite 112 West., Austin, Texas 78723-1093 for additional information, visit www.

twua.org. Thank you for your support!

TEXAS WATER UTILITIES JOURNAL 3

Training Opportunities:

TEXAS WATER UTILITIES JOURNAL TEXAS WATER UTILITIES JOURNAL (ISSN 1051-709X) is published monthly by the Texas Water Utilities Association, located at 1106 Clayton Lane, Suite 112 West, Austin, Texas 78723-1093, for engineers, operators, managers, laboratory technicians, customer service personnel, and other professionals employed in, or interested in, the water and/or wastewater industry. Five dollars of each annual membership dues payment to the Texas Water Utilities Association pays for a subscription. Non-Member subscription price: USA $50 per year; $4.20 per single copy; $60 per year outside USA. Periodicals Postage Paid at Austin, TX. The Texas Water Utilities Association is wholly independent, and is not affiliated with the American Water Works Association, the Water Environment Federation, or any other National organization. POSTMASTER: Send address changes to: TEXAS WATER UTILITIES JOURNAL, 1106 Clayton Lane, Suite 112 W., Austin, TX 78723-1093. TEXAS WATER UTILITIES JOURNAL is not responsible for facts and/or opinions expressed by contributors or in advertisements herein. Editorials and comments do not necessarily represent the official policy of the Texas Water Utilities Association. All inquiries should be directed to: Texas Water Utilities Association, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723-1093, phone 512/459-3124. Any material accepted for publication is subject to revision and editing at the discretion of the publisher. All advertising in the TEXAS WATER UTILITIES JOURNAL is subject to approval of the publisher. Learn more about T.W.U.A. at our Web site: www.twua.org

InsidePresident's Perspective .................................................................6by Byron Hardin, T.W.U.A. President

TWUA Executive Director News: ...................................................8 by Russell Hamilton, ED

PES News: Incorporating Pollution Prevention Into Your Program..............18 by Maurice Akech, City of Dallas Assistant Manager Pretreatment

TWUA News: Behold A Change is Coming..........................................................19 by Russell Hamilton, TWUA Executive Director

CSR News: How to Improve Your Call Center................................................20 by Ernam Roman, CS Trainer

Safety News: TDL,TWC & OSHA.........................................................................24 by Patrick Layton, Safety Committee Member

State News: Feds Propose Lower Fluoridation in Drinking Water...................12

Classified Ads ....................................................................................30 Ana-Lab ............................................................................................26 East Jordan Iron Works ......................................................................26 Global Treat, Inc. ............................................................................. 21 Hardin & Associates Consulting, LLC .................................................... 6 Layne-Texas ......................................................................................29 Professional Cards .............................................................................26 Magna Flow. .......................................................................................3 Moody Bros., Inc ...............................................................................17Samco Leak Detection........................................................................17Scoop Sludge Hog .............................................................................24 Smith Pump Company, Inc. ...................................... Inside Back Cover

T.W.U.A. Annual School Registration .........................................................10-13 T.W.U.A. Training Schedule.......................................................................14-16 T.W.U.A. Golden Crescent Day School Registration.............................................7 T.W.U.A. Central West Texas Regional School Information.................................21 T.W.U.A. North Central Texas Regional School Registration...............................22 TEEX Training Schedule.................................................................................27

ARTICLES S TRAINING LISTINGS S EMPLOYMENT

Articles:

Advertisers:

4 TEXAS WATER UTILITIES JOURNAL www.twua.org February 2011

Inside In Cooperation with TEXAS WATER™ , the Texas Water Utilities Association 4th ANNUAL PRE-COMPETITION DEMONSTRATION

FOR THEOPERATORS COMPETITIONS, featuring:

WEAT Operations Challenge Events TAWWA Pipe Tapping

This year, both TAWWA and WEAT are proud to have National Champions in their respective competitions. Having National Champions in these competitions is a testament to the hard work and dedication of the teams and the support of their utilities in training and practice. Part of the fun is being able to get together as comrades in the competitions. TWUA is proud to host this Pre-Competition Demonstration in support of these efforts to highlight the hard work of operations professionals.

Please plan to come to the 93rd Annual TWUA Annual School on February 27 – March 2, 2011 at the American Bank Center in Corpus Christi, TX and visit the exhibit hall to see these

contenders from around the state in action as they prepare for the 2011 champions and 2011 Competitions to be held at TEXAS WATER ™ on April 7, 2011 in Fort Worth. The Pre-Competition Demonstrations will be held as follows:

Monday, February 28, 2010, 1:00 pm to 4:00 pm

We have scheduled a demonstration for each competition during each hour as a part of the Exhibition for the Annual School. It will be a great time and a good practice run for all the teams competing later in the month, so please come out and support them!

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------

TEXAS WATER™ and TWUA PRE COMPETITON DEMONSTRATION

TAWWA PIPETAPPING www.tawwa.org

WEAT OPERATIONS CHALLENGE EVENTS www.weat.org

TEAM REGISTRATION DEADLINE –February 1, 2011

Team Name: ____________________________________________________________

Utility: _________________________________________________________________

Address: _______________________________________________________________

City/State/Zip: ___________________________________________________________

Phone: ________________________________ Fax: ___________________________

E-mail address of primary team contact: ______________________________________

Team Members: Coach: __________________________________________________________

Member: ________________________________________________________

Member: ________________________________________________________

Member: ________________________________________________________

Member: _________________________________________________________

Please return form to: TWUA, 1106 Clayton Lane, Suite 112 W, Austin, TX 78723 or Email to Angela Monroe at [email protected] or Rhonda Harris at [email protected]

Registration for the Teams and coaches is complimentary to enter the exhibit hall and participate in the competitions.

We encourage the utilities to take advantage of this opportunity to register the team members for classes to advance their knowledge, gain renewal hours or prepare for higher level certification exams. Registration forms and a list of classes are available on the website at www.twua.org.

For details of the competitions and rules please see the websites noted above.

GOOD LUCK AND HAVE FUN!!

ARTICLES S TRAINING LISTINGS S EMPLOYMENT

February 2011 TEXAS WATER UTILITIES JOURNAL www.twua.org

TWUA PRESIDENT: Departing Message Byron Hardin, CPM, Hardin & Associates Consulting, LLC

It is hard to believe that a year has passed and my term as President of TWUA has come to an end. As I reflect on the past year’s experiences and events, the one thing that stands out most is the professional and dedicated TWUA membership that I have had the privilege of meeting during my travels across the state. It was truly amazing and refresh-ing to meet so many professionals that demonstrate a “can do” attitude and are committed to protecting the public’s health and environment in their respective communities. This attitude was expressed by members all over the state and reaffirms my belief that TWUA is an organization made up of individuals that make a difference.

In regards to the direction of our organization, there are a lot of exciting activities taking place regarding improving our training and membership opportunities in the coming year. The current Manage-ment Committee, Executive Director and central office staff have been diligently working to ensure that TWUA is prepared to respond and meet the needs and issues facing our industry regarding regulatory changes, membership and training needs. Our organization will turn 93 years old this year and has undergone many changes and challenges throughout our history. Whatever the future holds for TWUA, I firmly believe that our members will continue to support the mission of TWUA, which is to “assist our members in providing improved services to mankind in their public health and environmental endeavors”.

I hope that everyone has enjoyed my articles this past year. My goal was to offer something new that focused on the members of our organization by highlighting their diversity, dedication and the many professional roles in our industry. It has been my honor and privilege to serve you this year as President, and I look forward to fulfilling my duties as Chairman of the Management Committee this coming year.

Closing on a reminder note, I hope everyone has made a strong effort to attend our 93rd Annual School (February 27- March 2, 2011) in the beautiful City of Corpus Christi, Texas. If you have not already registered please accept this as an open invitation to join us along with other members, exhibitors and mentors for this event.

Annual School is specifically designed to educate operators on all levels, Lab Technicians, Customer Service Reps, Pretreatment Professionals , Managers and Director.

This unique conference offers three full days of education and networking with vendors from around the state of Texas. They join us with a wealth of expertise on new products, advice and experience. The exhibit hall will be open for two days starting February 28- March 1, 2011.

Our objective is to make a positive and meaningful difference in the industry that we are all so passionate about. We believe it is vital that our members have the education the tools and re-sources to map out the career of ones' choice. For further informa-tion about Annual School or to schedule a training course in your

area, please visit the TWUA website at http://www.twua.org. S

Hardin & Associates

Consulting, LLC

Consulting Services Business Solutions Operational Effectiveness Cost Saving Solutions Compliance Consulting

Backflow Management Services Regulatory Compliance Third Party Inspections Ordinance Development and Implementation

Training Services TCEQ Approved Courses and Instructors Hands-on-Training State of the Art Training Equipment

Proudly serving local governments, water industry professionals and the private sector throughout Texas.

www.hactexas.com

Byron R. Hardin, CPM, President 5005 W. Royal Lane, Suite 170|Irving, Texas 75063

Your Strategic Compliance Partner


TWUA GOLDEN CRESCENT DISTRICT Day Training School - February 15, 2011

Victoria Community Center Annex 2905 E. North

Victoria,

Water and Wastewater training credit has been requested for this training. Approval pending.

REGISTRATION FEES

Pre-registration fees must be received by Friday, February 4, 2011. A catered lunch is included in the registration fee.

Pre-registration On-Site Golden Crescent Members $25.00 $30.00 TWUA Members $45.00 $50.00 Non-members $75.00 $80.00

Pre-registration fees are non-refundable. For additional information contact 361-485-3381 or see our website at www.victoriatx.org.

A Horseshoe Tournament & Washer Tournament will be held on Monday night from 6:00 p.m. – 9:00 p.m. for students and vendors in the JayCee’s Pole Barn next to the Community Center.

Light refreshments will be provided.

07:30 a.m. – 08:00 a.m. Coffee and Registration 08:00 a.m. – 08:05 a.m. Opening Remarks, Lucia Hernandez, President TWUA Golden Crescent District 08:05 a.m. – 08:15 a.m. Russell Hamilton, Executive Director, TWUA 08:15 a.m. – 09:15 a.m. Bioterrorism Act as it pertains to the Water and Wastewater Industry, Jeb Lacey, Victoria City/County Emergency

Management Coordinator 09:15 a.m. – 10:15 a.m. Confined Space Awareness, John Clagg, City of Victoria Safety Officer 10:15 a.m. – 10:45 a.m. Break/Exhibits 10:45 a.m. – 11:45 a.m. Working Near Overhead Power Lines, Russell Coleman, Supervisor of Distribution System, AEP 11:45 a.m. – 12:45 p.m. Lunch/Exhibits 12:45 p.m. – 01:45 p.m. Requirements for Excavating Near Gas Pipelines, Jaime Medina, Texas 811 Damage Prevention Manager 01:45 p.m. – 02:45 p.m. Water and Wastewater Rehabilitation in Historic Districts, Tom Schmidt, Urban Engineering. 02:45 p.m. – 03:15 p.m. Break/Exhibits 03:15 p.m. – 04:15 p.m. Trenchless Water/Wastewater Pipe Rehabilitation Methods, Tim Naylor, Insituform Technologies 04:15 p.m. – 05:15 p.m. Water/Wastewater Sampling and Lab Techniques, Kevin Baros, B-Environmental 05:15 p.m. – 06:00 p.m. Closing Remarks, TWUA Monthly Meeting, Question and Answer Session

______________________________________________________________________________________________________________________

Completed registration form and payment may be sent to: TWUA - Golden Crescent District C/O City of Victoria Public Works Department, P.O. Box 1758, Victoria, TX 77902.

Name: ________________________________________________________________________________________________________________ Address: ______________________________________________________________________________________________________________________ Street City State Zip TWUA District/Chapter: _______________________________________Representing:________________________________________________ SS#: _______________________________________________________ Type of License: ___________________________________________ Fee Enclosed: $_________________________________________ Email address: __________________________________________________


EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED " Supporting Breast Cancer Awareness"


In these economic times obtaining approval in the workplace for training and travel can sometimes create

obstacles, so if you missed the pre-registration for Annual School don’t panic, there is still time to register. TWUA is not in the habit of discouraging training participation. Even if you have to regis-ter on site, we welcome your participation and you are encour-aged to come join us and take part in this 93rd Annual School.

Hope to see you in Corpus. We are looking forward to another great event. The format of Annual School is the same as last year; with the Last Board Meeting, Opening Session and Reception all taking place Sunday evening beginning at 5:30 PM on the third floor of the Omni Bayfront Hotel.

All training classes are scheduled to begin at 8:00 AM on Monday morning and all classes will be at the Convention Center. TCEQ will be providing testing opportunities Wednesday afternoon beginning at 1:30 PM at the Convention Center. Shuttle buses will be provided from the Omni to the Convention Center – Monday through Wednesday at noon.

I would like to thank all those who responded to the Computer Training Survey. We are still in the decision making phase however, 90 % of the responses indicated TWUA should pursue this training concept.

We have a new survey available online please, take a few minutes and let us know your thoughts to help us improve the function of Central Office.

On a different note - we have been asked to stress and share with the operators that are planning to testing at any TCEQ sanc-tioned testing center – NO CELL PHONES are permitted in the testing area. This includes TWUA Annual School, TWUA Regional Schools, TCEQ Regional Testing locations, and Computer Based Testing locations.

You are NOT ALLOWED to use a cell phone as a calculator. Please leave your phones in your truck or secure them elsewhere; but

PLEASE DO NOT BRING CELL PHONES TO THE TESTING AREA. If someone is observed with a cell phone while tests are being ad-ministered – the exam will be collected. No recourse, No second chance, No excuses. With the camera and video functions stan-dard on phones today, TCEQ feels the opportunities for someone to use the cell phone for copying exam questions are too great.

Along these lines – exam fees must be paid at the time of testing or in advance but TCEQ will no longer allow operators to test and the state hold exam results until the fees are paid. TWUA has been informed that operators who forgot to get a check for exam fees or think they can use electronic payment on site will more than likely NOT be able to test. For more clarification on payment for testing please contact TCEQ at 512-239-6133.

One of the movies that I enjoy watching from time to time is" Saving Private Ryan" After watching this movie over the holidays, I started thinking about who might be the best known Texas veteran or most decorated Texan to serve in our military.

There are several to choose from but the person I am writing about was born in Kingston, Texas which is near Greenville or about 70 miles North East of the Dallas area. He was born June 1924 and fought in World War II. He became the most decorated United States soldier of the European Theatre.

This young man was one of 12 children and raised on a poor share croppers farm. In the fifth grade he had to drop out of school to help his family, after his father abandoned them. He worked for a dollar a day plowing and picking cotton when anyone would hire him.

He became very proficient with a rifle and hunting game since this was all the meat his family would have. He would later say “if I missed what I was shooting at, my family did not eat”. His mother died when he was 15 and he and his oldest sister made the difficult decision of placing his youngest three siblings in an orphanage to ensure their care.

With the help of his sister, he lied about his age and enlisted in the military when he was 17. He tried to join the Marines, Paratroopers, and Navy but was turned down for “being too short and slight of build”. He was only 5’ 5” and weighed 110 pounds. The

EXECUTIVE DIRECTOR NEWS: Russell Hamilton, TWUA ED " Supporting Breast Cancer Awareness"


Army finally gave him a shot and sent him to Basic Training. The army officers tried to make this young man a cook or some other support personnel but, he would have no part of it. After Basic Training he was sent to Advanced Infantry Training.

This young man was a tenacious fighter and on many occasions almost single handedly took on the enemy. In one fight, his best friend was killed by machine gun fire. This so enraged this young soldier that he advanced on the machine gun nest killing the two german soldiers and turning the machine gun on the enemy.

On another occasion he used a .50 caliber machine gun from a burning enemy tank to hold off a squad of German soldiers for more than an hour. The official citation says he and his unit were attracted by 6 tanks and waves of enemy infantry. He ordered his men to retreat and he remained and continued to give firing coordinates to the US artillery. The citation goes on to say that this young man jumped on a burning tank and used the .50 caliber machine gun to hold off the enemy for more than an hour. He is credited with destroying 6 tanks and killing and wounding more than 240 enemy soldiers as well, as capturing many more all while being shot in the leg.

He was wounded several times from rifle fire and shrapnel from mortar rounds but as soon as he was able, he would return to active duty. He achieved the rank of Major and for his bravery he was awarded the - Congressional Medal of Honor, Distinguished Service Cross, Two Silver Stars, The Legion of Merit, Two Bronze Stars, Three Purple Hearts, Oak Leaf Clusters, and a host of lesser known medals. Sometime when you have a little time, Google Audie Mur-phy Awards and Honors – it is quite impressive.

Audie Murphy would go on to become a national celebrity. He was on the cover of Life magazine in July 1945. He became a writer, a country and western song writer, and a movie star. His autobiography – “To Hell and Back”, became a national best seller and in 1955 a movie was made with Audie Murphy staring himself. This film was the biggest hit of the studio and held the record as

the company’s highest grossing film until 1975 when Jaws was released. Audie Murphy starred in 44 films, 33 of which were westerns.

Audie Murphy was killed in a private plane crash in 1971. He is buried in the Arlington National Cemetery. His grave site is the second most visited, after that of President John F. Kennedy. Audie Murphy before his death had requested that his head stone remain plain and inconspicuous, “like that of an ordinary soldier”.

So some will ask, what does this story have to do with Water or Wastewater? For me this is an amazing story about over-coming adversity and remaining focused on achieving goals. Instead of assuming his current situation would dictate his life Audie Murphy applied himself and changed his circumstances. Operators and those desiring to become operators have the same opportunity today. If you are not happy and content with your current situation; start applying yourself. Study and advance through the state licensing program. There is a tre-mendous need for operators but particularly those with a B or higher license. You may have to study harder and longer than someone else, but it all comes down to – how bad do you want to change things and how committed are you to your goals? S

Remember – We do not need all the operators in Texas to be a member of TWUA – JUST YOU ! ! !

Corpus Christi American Bank Convention Center: (1901 N. Shoreline Blvd) – Omni Hotel: (900 N. Shoreline Blvd)

HAVE YOU REGISTERED? CORPUS CHRISTI, TEXAS * FEBRUARY 27 - March 2, 2011

T.W.U.A. 93rd ANNUAL SCHOOL We are excited to announce our upcoming Annual School in Corpus Christi, Texas. Please mark your calendars and take advantage of our training programs and more. Please remember in some cases classroom sizes may be limited. HOTEL INFORMATION: Group Code TWUA This year’s Annual School 2011 host hotel will be the Omni Hotel Bayfront (Room rate $135.00 + taxes). For direct information or reservation please call (800)843-6664 or you can visit www.omnihotel.com for on-line reservations. This information is also located on TWUA’s website at www.twua.org. Please note group discount reservation cut-off date is January 31, 2011.

ANNUAL SCHOOL EDUCATIONAL FEES: *Employee substitutions would be acceptable - if received in Central Office prior to February 11, 2011. All registrations and payments must be received in central office prior to February 11, 2011. After February 11, 2011 on-site registration is available.

Member Pre-registration fee: TWUA Members for (*20 hour training courses) $ 195.00 ____________________________________________________________________________________________________________________________________

Non- Member Pre-registration fee: TWUA Non-members for (*20 hour training courses) $ 245.00 ____________________________________________________________________________________________________________________________________ On-site registration fee (member): $ 245.00 On-site registration fee (non-member): $ 295.00

Pre-registration fee for TWUA non members for all 24 hour training courses is $ 285.00


TEXAS WATER UTILITIES ASSOCIATION 93rd ANNUAL SCHOOL * February 27th - March 2, 2011

American Bank Convention Center Corpus Christi, Texas WASTEWATER COURSES: WATER COURSES: WATER / WASTEWATER COURSES: Basic Wastewater Basic Water Special Topics for Lab Analysts Wastewater Treatment Ground Water Production Water Utilities Management Wastewater Collection Water Distribution Calculations Activated Sludge Surface Water II Water Utilities Safety Wastewater Laboratory Water Laboratory Special Topics for Managers **** Advanced Pretreatment Trends & Technologies for Water &

Wastewater Professionals **** CCC/CSI

CS- Utility Relations – No Operator Credit Special Notes: **** These courses are pending TCEQ Approval; they will be 20 hour classes

TEXAS WATER UTILITIES ASSOCIATION MEMBERS ONLY

On-Site & After 1-3-2011 Water and/or Wastewater Courses……………………………………………………………………………………………………………………………… $ 245.00 CSS - Utility Relations Course…………………………………………………………………………………………………………………………………… $ 255.00 PES - Advanced Pretreatment Course………………………………………………………………………………………………………………………….. $ 255.00 LAS – Special Topics for Lab Analysts………………………………………………………………………………………………………………………….. $ 255.00 NON-MEMBERS OF TEXAS WATER UTILITIES ASSOCIATION 20 hour Water and/or Wastewater Courses…………………………………………………………………………………………………………………….. $ 295.00 LAS/PES/CSS Courses……………………………………………………………………………………………………………………………………………. $305.00 *********************************************************************************************************************************************

TAKE ADVANTAGE OF THE DISCOUNTS BEING OFFERED Tickets For The Following Must Be Purchased Individually:

PRE-REGISTRATION FORM Provide complete information for each registrant * Photocopy this form if necessary* Substitutions ONLY* Refunds Cannot Be Made

Name_______________________________________________ SS# or License # _________________________________________________________________

Badge Name (Nickname)__________________________________ Course Selection_______________________________________________________________

Address__________________________________________________ Email _____________________________________________________________________

City_________________________________________ State______ Zip_______________ Phone________________________ __________________________

Representing_______________________________________ T.W.U.A. Member YES NO Method of Payment: Check (Ck #__________________) Credit Card Bill my (Visa) (Master Card): ______________________________________________________________Exp Date: __________Zip Code ___________________ Authorizing Signature For Credit Card:_______________________________________________________________________________________________ School Registration Fee (See Above)$__________ AA Club Luncheon Ticket - $25 (Monday) ............................................ $__________ A Club Luncheon Ticket - $25 (Monday) .............................................. $__________ Ehlers Breakfast - $ 15.00 (Monday ..................................................... $__________ Event Parking Pass - $15 (Mon. – Wed.) ............................................ $__________ Total Enclosed ....................................................... $__________ ******************************************************************************************************************************************************************

Registration Fee Includes: Evening reception, shuttle service and exhibits; space is limited so register early. Make Checks payable to TWUA - Mail registration form with payment to:

Texas Water Utilities Association Annual School 1106 Clayton Lane Suite # 112 West

Austin, Texas 78723-1093 Register on-line at: www.twua.org *Exhibits and Sponsorship Opportunities Are Available *Call Central Office for Questions: (888) 367-8982 Fax: (512)459-7124



Hosted by:

Monday, February 28, 2011 @ 5:00 p.m Come join us for food, fellowship, fun or competitive shooting on two lighted fields!

Bring your own shot gun & Ammunition. They have Ammunition available to purchase. Rental guns may also be available.

All proceeds raised will be donated to: The V.M. Ehlers Foundation – A Memorial Scholarship Fund

Company Name: _________________________________________________________________________________________ Shooter: ___________________________________ Title: ______________________________________________________ Address: ________________________________________________________________________________________________ City: ______________________________________ State: _________ Zip: ___________________________________________ Phone: ( ) ____________________________Fax: ( ) ______________________________________________________ Email Address: ___________________________________________________________________________________________

Check the appropriate box please Shoot for Fun or Competitive Shoot

Please return all forms to: Corpus Christi Pistol & Rifle Club Environmental Improvements, Inc 2832 FM 763 Post Office Box 79266 Houston, TX 77279 Corpus Christi, TX 78415 Attn: Angela Boudreaux www.ccpistolrifleclub.com E-Mail: [email protected]

1st Annual T.W.U.A Sporting Clays

Tournament

TEXAS WATER UTILITIES ASSOCIATION 93nd ANNUAL SCHOOL February 27-March 2, 2011 – Corpus Christi, Texas MEETINGS AND EVENTS SCHEDULE

DATE DAY TIME EVENT LOCATION February 27,2011 Sunday 12:00 p.m. Registration Opens Omni Hotel -2nd Floor

Sunday 5:00 p.m. Registration Closes Omni Hotel-2nd Floor Sunday 4:00 p.m. Management Committee Mtg. Omni Hotel-Matagorda Room Sunday 5:00 p.m. 2010 Final Board Meeting Omni Hotel-Nueces A Ballroom Sunday 6:30 p.m. Opening General Session Omni Hotel-Corpus A/B

Ballroom Sunday 8:00 p.m. T.W. U.A. Awards Reception Omni Hotel-Corpus C Ballroom

February 28, 2011 Monday 7:00 a.m. Registration Opens Exhibit Hall A Monday 7:00 a.m. Ehlers Foundation Breakfast Omni Hotel-Glass House Monday 7:00 a.m. Instructors/Proctors Meeting Committee Room 1 Monday 8:00 a.m. All Classes Begin Convention Ctr. Monday 8:30 a.m. Exhibition Area Opens Exhibit Hall A Monday 11:00 a.m. Best Tasting Water Contest Exhibit Hall A Monday 12:00 p.m. Lunch Monday 12:00 p.m. “Double A Club” Luncheon Omni Hotel-Corpus C Ballroom Monday 12:00 p.m. “A Club” Luncheon Omni Hotel-Corpus A Ballroom Monday 1:00 p.m. Southwest Texas Region Bd. Committee Room (2) Monday 1:30 p.m. All Class Resume Convention Ctr. Monday 4:00 p.m. Exhibition Area Closes Exhibit Hall A Monday 5:30 p.m. All Classes Dismissed Monday 5:30 p.m. C.S.S. Board Meeting Convention Ctr. Monday 5:30 p.m. L.A.S. Board Meeting Omni Hotel-Laguna Madre Rm. Monday 5:30 p.m. P.E.S. Board Meeting Convention Ctr. Monday 7:00 p.m. Casino Night Omni Hotel-3rd Floor

March 1, 2011 Tuesday 7:30 a.m. Committee Chair Meeting Omni Hotel-Glass House Tuesday 8:00 a.m. “A” License Exams Committee Room 1 Tuesday 8:00 a.m. All Classes Resume Tuesday 8:00 a.m. Exhibition Area Opens Exhibit Hall A Tuesday 12:00 p.m. Lunch Tuesday 12:00 p.m. Exhibition Area Closes Exhibit Hall A Tuesday 1:30 p.m. All Class Resume Tuesday 5:30 p.m. All Classes Dismissed

March 2, 2011 Wednesday 8:00 a.m. All Classes Resume Wednesday 9:00 a.m. First 2011 Board Meeting Omni Hotel-Corpus C Ballroom Wednesday 12:00 p.m. All Classes Dismissed Wednesday 1:30 p.m. TCEQ W/WW Exams Convention Ctr. Wednesday 1:30 p.m. LAS. Exams Convention Ctr.

TEXAS WATER UTILITIES ASSOCIATION 93nd ANNUAL SCHOOL February 27-March 2, 2011 – Corpus Christi, Texas MEETINGS AND EVENTS SCHEDULE

DATE DAY TIME EVENT LOCATION February 27,2011 Sunday 12:00 p.m. Registration Opens Omni Hotel -2nd Floor

Sunday 5:00 p.m. Registration Closes Omni Hotel-2nd Floor Sunday 4:00 p.m. Management Committee Mtg. Omni Hotel-Matagorda Room Sunday 5:00 p.m. 2010 Final Board Meeting Omni Hotel-Nueces A Ballroom Sunday 6:30 p.m. Opening General Session Omni Hotel-Corpus A/B

Ballroom Sunday 8:00 p.m. T.W. U.A. Awards Reception Omni Hotel-Corpus C Ballroom

February 28, 2011 Monday 7:00 a.m. Registration Opens Exhibit Hall A Monday 7:00 a.m. Ehlers Foundation Breakfast Omni Hotel-Glass House Monday 7:00 a.m. Instructors/Proctors Meeting Committee Room 1 Monday 8:00 a.m. All Classes Begin Convention Ctr. Monday 8:30 a.m. Exhibition Area Opens Exhibit Hall A Monday 11:00 a.m. Best Tasting Water Contest Exhibit Hall A Monday 12:00 p.m. Lunch Monday 12:00 p.m. “Double A Club” Luncheon Omni Hotel-Corpus C Ballroom Monday 12:00 p.m. “A Club” Luncheon Omni Hotel-Corpus A Ballroom Monday 1:00 p.m. Southwest Texas Region Bd. Committee Room (2) Monday 1:30 p.m. All Class Resume Convention Ctr. Monday 4:00 p.m. Exhibition Area Closes Exhibit Hall A Monday 5:30 p.m. All Classes Dismissed Monday 5:30 p.m. C.S.S. Board Meeting Convention Ctr. Monday 5:30 p.m. L.A.S. Board Meeting Omni Hotel-Laguna Madre Rm. Monday 5:30 p.m. P.E.S. Board Meeting Convention Ctr. Monday 7:00 p.m. Casino Night Omni Hotel-3rd Floor

March 1, 2011 Tuesday 7:30 a.m. Committee Chair Meeting Omni Hotel-Glass House Tuesday 8:00 a.m. “A” License Exams Committee Room 1 Tuesday 8:00 a.m. All Classes Resume Tuesday 8:00 a.m. Exhibition Area Opens Exhibit Hall A Tuesday 12:00 p.m. Lunch Tuesday 12:00 p.m. Exhibition Area Closes Exhibit Hall A Tuesday 1:30 p.m. All Class Resume Tuesday 5:30 p.m. All Classes Dismissed

March 2, 2011 Wednesday 8:00 a.m. All Classes Resume Wednesday 9:00 a.m. First 2011 Board Meeting Omni Hotel-Corpus C Ballroom Wednesday 12:00 p.m. All Classes Dismissed Wednesday 1:30 p.m. TCEQ W/WW Exams Convention Ctr. Wednesday 1:30 p.m. LAS. Exams Convention Ctr.


To register for any T.W.U.A. classes – simply complete the registration form and fax to (512)459-7124 or contact T.W.U.A. @ 888-367-8982 for additional details. The name following the address is the scheduled instructor. The contact name, or last name listed after each class, is for information related to directions, training site or questions involving the host city. ***NOTICE: Due To Recent Increases For Training Materials – Class Costs Have Increased. ***Pre-Registration Is Defined To Mean 14 Days Prior To Any Scheduled Event. All registrations received after the pre-registration cutoff date must pay on-site registration fee. We strongly encourage everyone to please pre-register by fax, e-mail, or calling on site registrations are welcome but not preferred.

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TWUA TRAINING SCHEDULE

Feb 2-3 Evadale Basic Water 1913 FM 105 20 W Feb 8-10 Waco Basic Water 200 Colcord 20 W Feb 15-17 Rockdale Basic Water 609 Mill St 20 W Feb 16-17 Evadale Basic Water 1913 FM 105 20 W May 17-19 Victoria Basic Water 2902 Bluff 20 W Sept 13-15 Waco Basic Water 200 Colcord 20 W

Feb 22-24 Lindale Ground Water Prod 124 Commerce 20 WAug 8-10 Corpus Ground Water Prod 13101 Leopard 20 W

Feb 14-16 Corpus SWP I 13101 Leopard 24 WApril 12-14 Greenville SWP I 5501 Hwy 69 S 24 WAug 30-Sept 1 Waco SWP I 200 Colcord 24 W

Feb 15-17 Greenville SWP II 5501 Hwy 69 S 20 WMar 14-16 Corpus SWP II 13101 Leopard 20 WSept 27-29 Waco SWP II 200 Colcord 20 W

Feb 14-16 Gatesville Distribution 110 N 8th 20 WMar 16-18 Corpus Distribution 13101 Leopard 20 WApril 12-14 Waco Distribution 200 Colcord 20 WMay 10-12 Greenville Distribution 5501 Hwy 69 S 20 WMay 17-19 Longview Distribution 100 Grand Blvd 20 WOct 18-20 Victoria Distribution 2902 Bluff 20 WDec 13-15 Waco Distribution 200 Colcord 20 W

Feb 17-18 Corpus Water Lab 2726 Holly 20 WMar 22-24 Waco Water Lab 200 Colcord 20 W

Date Location Course Address Hours Credit

Backflow Prevention Assembly Tester REFRESHER: (24 hours) *(24 Students Max)Pre-registration $245 Member, $295 Non-Member On-site Registration $295 Member, $345 Non-Member 8 hr Mod I: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses8 hr Mod II: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses8 hr BPAT PRACTICAL SKILLS REFRESHER: TCEQ Training credit for: 8 hrs BPAT ONLY License


To register for any T.W.U.A. classes – simply complete the registration form and fax to (512)459-7124 or contact T.W.U.A. @ 888-367-8982 for additional details. The name following the address is the scheduled instructor. The contact name, or last name listed after each class, is for information related to directions, training site or questions involving the host city. ***NOTICE: Due To Recent Increases For Training Materials – Class Costs Have Increased. ***Pre-Registration Is Defined To Mean 14 Days Prior To Any Scheduled Event. All registrations received after the pre-registration cutoff date must pay on-site registration fee. We strongly encourage everyone to please pre-register by fax, e-mail, or calling on site registrations are welcome but not preferred.

TWUA TRAINING SCHEDULE


Feb 2-3 Evadale Basic Water 1913 FM 105 20 W Feb 8-10 Waco Basic Water 200 Colcord 20 W Feb 15-17 Rockdale Basic Water 609 Mill St 20 W Feb 16-17 Evadale Basic Water 1913 FM 105 20 W May 17-19 Victoria Basic Water 2902 Bluff 20 W Sept 13-15 Waco Basic Water 200 Colcord 20 W

Feb 22-24 Lindale Ground Water Prod 124 Commerce 20 WAug 8-10 Corpus Ground Water Prod 13101 Leopard 20 W

Feb 14-16 Corpus SWP I 13101 Leopard 24 WApril 12-14 Greenville SWP I 5501 Hwy 69 S 24 WAug 30-Sept 1 Waco SWP I 200 Colcord 24 W

Feb 15-17 Greenville SWP II 5501 Hwy 69 S 20 WMar 14-16 Corpus SWP II 13101 Leopard 20 WSept 27-29 Waco SWP II 200 Colcord 20 W

Feb 14-16 Gatesville Distribution 110 N 8th 20 WMar 16-18 Corpus Distribution 13101 Leopard 20 WApril 12-14 Waco Distribution 200 Colcord 20 WMay 10-12 Greenville Distribution 5501 Hwy 69 S 20 WMay 17-19 Longview Distribution 100 Grand Blvd 20 WOct 18-20 Victoria Distribution 2902 Bluff 20 WDec 13-15 Waco Distribution 200 Colcord 20 W

Feb 17-18 Corpus Water Lab 2726 Holly 20 WMar 22-24 Waco Water Lab 200 Colcord 20 W

Mar 15-17 Longview Activated Sludge 100 Grand Blvd 20 WWOct 10-12 Corpus Activated Sludge 2726 Holly 20 WW

Mar 8-10 Gatesville Basic Wastewater 110 N 8th 20 WWFeb 8-10 Mineola Basic Wastewater 300 Greenville HWY 20 WWMar 8-10 Waco Basic Wastewater 200 Colcord 20 WWMar 15-17 Carrollton Basic Wastewater 4750 Josey Lane 20 WWJune 21-23 Victoria Basic Wastewater 2902 Bluff 20 WW

Feb 7-9 Corpus WW Treatment 2726 Holly 20 WWApril 19-21 Victoria WW Treatment 2902 Bluff 20 WW

Mar 9-11 Corpus WW Collection 2726 Holly 20 WWMar 22-24 Mineola WW Collection 300 Greenville HWY 20 WWApril 12-14 Carrollton WW Collection 4750 Josey Lane 20 WWSept 20-22 Victoria WW Collection 2902 Bluff 20 WWOct 11-13 Waco WW Collection 200 Colcord 20 WWNov 7-9 Corpus WW Collection 2726 Holly 20 WWNov 15-17 San Marcos WW Collection Activities Center 20 WW

Mar 22-24 Victoria WW Lab 923 US HWY 59 S 20 WW

20 HOUR CLASSES : (PRE-REGISTRATION) $180 MEMBER $230 NON-MEMBER (ON-SITE ) $230 MEMBER $280 NON-MEMBER

24 HOUR CLASSES: (PRE-REGISTRATION) $240 MEMBER $ 290 NON-MEMBER (ON-SITE) $290 MEMBER $340 NON-MEMBER

Backflow Prevention Assembly Tester REFRESHER: (24 hours) *(24 Students Max)Pre-registration $245 Member, $295 Non-Member On-site Registration $295 Member, $345 Non-Member 8 hr Mod I: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses8 hr Mod II: TCEQ Training credit for: 8 hrs BPAT, CSI, LI, W/WW & WTS Licenses8 hr BPAT PRACTICAL SKILLS REFRESHER: TCEQ Training credit for: 8 hrs BPAT ONLY License

Backflow Prevention Assembly Tester Course: (40 Hours) * (20 Students Max)Pre-registration $460 Member, $510 Non-Member On-site Registration $510 Member, $560 Non-MemberTCEQ Credit Hours: 12 hrs W/WW License - 12 hrs CSI - 12 hrs WTS - 12 hrs LI - 40 hrs BPAT100 hours to an applicant for a Plumbing Inspector license (through TSBPE)

Contact TWUA Central Office to schedule your next Backflow Training Course. (512)-459-3124

Continued on next page


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TMMar 15-17 Greenville Management 5501 Hwy 69 S 20 W/WWApril 11-13 Corpus Management 13101 Leopard 20 W/WWApril 19-21 San Marcos Management Activities Center 20 W/WWApril 19-21 Longview Management 100 Grand Blvd 20 W/WWJune 20-22 Corpus Management 13101 Leopard 20 W/WWJuly 18-20 Carrollton Management 4750 Josey Lane 20 W/WWSept 14-16 Corpus Management 13101 Leopard 20 W/WW

April 5-7 Waco Pump and Pumping 200 Colcord 24 W/WWJune 1-3 Longview Pump and Pumping 100 Grand 24 W/WWAug 9-11 Carrollton Pump and Pumping 4750 Josey Lane 24 W/WWAug 15-17 Corpus Pump and Pumping 2726 Holly 24 W/WWNov 8-10 Gatesville Pump and Pumping 110 N 8th 24 W/WW

Feb 1-3 Carrollton Safety 4750 Josey Lane 20 WWFeb 9-11 Corpus Safety 13101 Leopard 20 W/WWApril 13-15 Corpus Safety 2726 Holly 20 W/WWMay 17-19 Gatesville Safety 110 N 8th 20 W/WWAug 9-11 Waco Safety 200 Colcord 20 W/WWAug 16-18 Victoria Safety 2902 Bluff 20 W/WWSept 12-14 Corpus Safety 13101 Leopard 20 W/WW

Apr 18-20 Corpus Valve and Hydrant 13101 Leopard 20 W/WWNov 15-17 Victoria Valve and Hydrant 2902 Bluff 20 W/WW

Feb 1-3 Kingsville Calculations 1300 E Corral 20 W/WWMar 7-9 Corpus Calculations 2726 Holly 20 W/WWJune 14-16 Greenville Calculations 5501 Hwy 69 S 20 W/WWJuly 19-21 Gatesville Calculations 110 N 8th 20 W/WWSept 13-15 Carrollton Calculations 4750 Josey Lane 20 W/WWSept 19-21 Corpus Calculations 2726 Holly 20 W/WW

April 20-22 Corpus Chlorinator Maint 13101 Leopard 20 W/WWSept 20-22 Gatesville Chlorinator Maint 110 N 8th 20 W/WW

Feb 15-17 Longview CSI/CCC 100 Grand Blvd 20 W/WW/CSI/BPATDec 13-15 San Marcos CSI/CCC Activities Center 20 W/WW/CSI/BPAT

PLEASE CALL TO CONFIRM**TRANSFERS: If you cannot attend a class, you may contact T.W.U.A. 48 hours in advance and transfer to a future class or you can transfer your registration to another person. A registrant may transfer twice without a service charge. Any additional transfers will be subject to a $25 transfer fee.

CANCELLATIONS: If you must cancel attendance at a T.W.U.A. course, T.W.U.A. will provide a full refund if the cancellation is received 14 calendar days before the start of the class. Cancellations received less than 14 calendar days are subject to an administration fee of $25 if the class is less than 40 hours in length. Classes that are 40 hours in length are subject to an administration fee equal to 10% of the cost of the class.

NO SHOWS: REGISTERED PARTICIPANTS WHO DO NOT CANCEL AND DO NOT ATTEND THEIR SCHEDULED CLASS ARE LIABLE FOR THE ENTIRE CLASS FEE.



www.moodybros.com/twua

See you at the

T.W.U.A. Annual School

Corpus Christi, 2/27 - 3/2

Preregister your raffle entry at:

www.moodybros.com/twua

713 462 8544

Full Service - Chemical Feed System Design, Installation & Evaluation- Customized Maintenance & Risk Management Programs- EPA Chlorination Compliance- Stocking Distributor, Training, On Call 24/7

{

“Not all water is treated equal”

T.W.U.A. COURSE REGISTRATION FORM (Note: Please Print Legibly)

Name:____________________________ E-Mail Address:____________________________________

Course Name: ______________________________ Date:__________________________________

Location:___________________________________________ Fee: ___________________________

Home Address:____________________________ City:_____________State:_____ Zip:___________

Day Time Phone #:______________________ SS# or W/WW License number#:_________________

Company Name: ___________________________ TWUA Member/Non-Member_________________

Visa/MC Acct. #: ____________________________________Expire Date: _____________________

Cardholder: __________________________________________________________________________

Checks or money orders mail completed registration form along with payment to: Texas Water Utilities Association · 1106 Clayton Lane, Suite 112 West · Austin, TX 78723-1093, Phone: 512/459-3124 or 888/367-8982,

FAX: 512/459-7124, Register on-line at www.twua.org To obtain TCEQ License Number: http://www.tceq.state.tx.us/nav/data/licensed_data.html


PES NEWS: A Look at the Decade and the Future By Maurice Akech, City of Dallas Assistant Manager Pretreatment Operations Water Dept.

As we start 2011, the TWUA (Texas Water Utilities Association) Pre-treatment and Environment Section (PES) wishes all pretreatment professionals a Happy New Year and continued success in managing their pretreatment programs. Cities with established pretreatment programs have worked successfully for many years to implement new regulations and improve the quality of their wastewater discharges. During the last decade, pretreatment programs have evolved with new regulations coming into force, experienced personnel retiring and Publicly Owned Treatment Works (POTWs) grappling with the challenges in treating new emerging pollutants.

These are the complexities we face now and those we will have to address in the new decade. In 2010, many pretreatment programs had a busy year dealing with issues such as pretreatment audits, implementing the new streamlining rules, and updating Technically Based Local Limits (TBLLs). This year promises to be yet another busy year for POTWs with several pretreatment programs in various stages of implementing new streamlining rules, and in updating TBLLs, as well as facing audits.

Over the years, pretreatment programs have been losing experienced personnel who have either retired or left for other fields of work through promotion or change of jobs. These changes in personnel had a major impact on the programs where new personnel, without pretreatment experience, were being recruited and had to go through a steep learning curve to learn about pretreatment. In order to maintain qualified and experienced personnel, pretreatment programs had to offer continu-ous training, sharing of knowledge and mentoring. Training offered through TWUA has been invaluable in providing pretreatment educa-tion for pretreatment personnel at regional and state level. The TWUA training covers both basic and advanced pretreatment and has been beneficial to both new and experienced employees, enabling them to share experiences. PES will continue to encourage pretreatment pro-grams to send their employees to either the annual, regional or to the State workshops. The next TWUA Annual School will be held in Corpus

Christi from February 27 to March 2, 2011.

The new streamlining rules were a significant change in pretreatment regulations in the last decade. The rules enacted on Oct. 14, 2005, identi-fied the 13 rule changes that were more stringent than the provisions in 40 CFR Part 403, which required changes to the POTW pretreatment program. These rules necessitate pretreatment program modification and the implementation of the required changes. Texas is implement-ing pretreatment streamlining rules and/or updating the TBLL. Some pretreatment programs have implemented the streamlining rules and have updated their TBLL while others are in the process of implementing the streamlining rules and updating their TBLL to bring their programs in line with the new pretreatment regulations. Additional pretreatment regulations passed in the last decade include the following effluent guidelines;

(1) 40 CFR 432 - Effluent Limitations Guidelines and New Source Perfor-mance Standards for the Meat and Poultry Products Point Source Category passed on 09/08/2004 and became effective 10/02/2004.

(2) 40 CFR 437 - The Centralized Waste Treatment Point Source Category passed on 12/22/2000 and became effective 01/22/2001.

(3) 40 CFR 438 - Metal Products and Machinery Point Source Category passed on 05/13/2003 and became effective 06/12/2003.

(4) 40 CFR 450 - Construction and Development Point Source Category passed on 12/01/2009 and became effective 02/01/2010.

(5) 40 CFR 451 - Concentrated Aquatic Animal Production Point Source Category passed on 08/23/2004 and became effective 09/22/2004.

Other issues which have become known as new pollutants of concern dur-ing the last decade are the emerging contaminants. There has been a lot of concerns and research conducted in evaluating the effects of emerging contaminants on the environment. Their effects on the environment are still being studied and long-term impacts on the development and behavior of aquatic life forms is a major concern. Traces of emerging pollutants have been found in drinking water from both ground and surface waters. Examples of these types of chemicals include phthalates, polybrominated diphenyl ethers (PBDEs), perfluorinated compounds, pesticides, pharmaceuticals and personal care products such as toiletries, sunscreen agents, lotions, cosmetics and shampoo. As we begin 2011 and move into the new decade, we will be faced with challenges of dealing with these emerging pollutants and finding ways to treat and remove them from our drinking and wastewater to address the public concernsS


PES NEWS: A Look at the Decade and the Future By Maurice Akech, City of Dallas Assistant Manager Pretreatment Operations Water Dept.

TWUA NEWS: Behold........A Change Is Coming!By Russell Hamilton, TWUA ED

One of the issues that TWUA has been wrestling with for the past few years is related to tracking members by using social security numbers. The association, management and staff have shared your concerns as they relate to Identity Theft.

Up until recently the database that TWUA was using would not handle the addition of another data field such as for TCEQ Operator License numbers This database limitation is about to be resolved with a conversion to another database.

Within the next couple of months TWUA will be converting all social security numbers to TCEQ Operator License numbers. This will mean that operators will need to memorize another number or have access to this information when they register for TWUA Training; however, this should provide one more level of security.

Our goal is to report hours from all TWUA functions using this operator licensing information. The state will continue to accept social security information as a means of reporting and if you as an operator are not concerned about identity theft related issues and want to continue to provide your social security number - - TWUA will continue to use that information; however, we are discouraging this practice.

For new hires that do not hold a state operator license you will have to provide your social security number until such time as you are issued a TCEQ Operators License number.

From the TCEQ perspective if you have multiple operator licenses, it does not matter which license number you provide. All training re-ported under your specific license number will be credited. In other words, if you are a dual license holder and provide a water license number but attend a wastewater training event – the training credit will be credited appropriately using the one license number.

TWUA will in all likelihood, continue to maintain a data field with social security numbers so that we will have a second way to confirm someone’s identity but this information would only be used inside Central Office and not released to any Region or District.

We thank you for your patience and understanding and we hope to resolve this concern in the very near future. S


I M A G I N E

A P R O G R A M

T H A T H E L P S U S

S AV E WA T E R T O D AY.

S O T H E Y ’ L L H AV E I T

T O M O R R O W.

EPA is proud to introduce WaterSense, a program that sets

services. Local utilities can use WaterSense to help residents save

water. Together, we can build an ethic of water efficiency and

protect this resource for future generations. Learn more at

www.epa.gov/watersense.

CSR NEWS: How to Improve Your Call Center Ernan Roman, CS Certified Trainer

When your customers buy an important prod-uct from you, they trust your company will support them after the sale. In many companies, this trust is being violated. Customers are experiencing customer service failures and translate these experi-ences into your company saying:

- “You’ve already bought. Now our priority is getting more new cus-tomers”.- “You want service? Go figure it out on the Web or wait on hold for one of our poorly trained customer service representatives”. Per my company’s research findings, the damage from poor Cus-tomer Service Call Centre experiences is serious. Here’s how. * Sharply reduced willingness to buy from the company: 86.3% *Negative perception of the company: 98.9% *Sharply reduced likelihood to recommend the company to others: 91.5%.. Poor Customer Service is Not Company or Industry Specific Companies spanning all industries and sizes are hurting their company image and credibility with their customers due to poor customer care experiences. In fact, in one of our recent studies about the impact of poor Customer Service Call Centers, we discovered that two-thirds (66%) of professionals rated their recent Customer Service Call Centre experiences as negative or neutral. Only 34% report positive experiences with Customer Service Call Centers. This alarming statistic demonstrates the strong need for companies to focus on customer service, if they want to keep customers and grow their business. The first step in improving and re-engineering your Customer Service Call Center, is to know exactly what customers want. Top 7 Customer Service Improvements Your Customers Are Begging For Now: 1. Issues resolved in a single call by one customer service representa-tive who speaks clearly, understands their needs and has access to customer records quickly.

2. Customer-friendly experiences including an easy-to-use menu with a minimum of clutter to quickly reach a representative.

3. The ability to call back the same rep, should the need arise.

4. Don’t out-source customer care centers. In our recent research we discovered that most professionals (98%) report a negative to neu-tral impact when Customer Service Call Centers are located offshore or outsourced in the United States.

5. Adequately trained representatives who know how to actually solve customer problems, and who will provide customers with a case number they can use for credit if they do not receive great service.

6. Rapid access to a live person from a company with sufficient staff so customers are not on hold for more than five minutes.

7. The ability to speak to a highly-qualified supervisor quickly if the customer problem is not resolved in an efficient manner. Here are 3 more tips to help you improve your customer service call center. Do not view customer service centers as cost centers. These are revenue-generating centers. In your rush to cut costs, you must consider the financial ramifications of losing customers due to poor post-sales experiences. Positive customer service call center experiences solidify relationships between your customers and your company resulting in more future sales. Do not cut back on training, quality control procedures and investments in Customer Service Call Centers. The damage from poor customer service call center experiences have significant impact on repeat purchase likelihood and willingness to recommend the company Personally check your Customer Service Call Center to see if it’s up to your standards. Take note on the amount of time it takes to get a live person or just to navigate the phone tree. Experience the frustration of talking to someone who is not a native speaker. Ask questions that are not in your pre-made scripts and experience the irritation you get when you talk to someone who is not familiar with the product or service they are selling. By improving their customer service call centers using these guidelines, one of our clients, Golden Rule Insurance improved their sales conversions by 88%. You can expect to achieve this magnitude of increases to your bottom line as well when you follow these proven customer service call center techniquesS


TEXAS WATER UTILITIES ASSOCIATION 43rd ANNUAL CENTRAL WEST TEXAS REGIONAL SCHOOL

MAY 3, 4, AND 5, 2011 ABILENE CIVIC CENTER – ABILENE, TEXAS

ACADEMIC OFFERINGS

WATER WASTEWATER WATER/WASTEWATER Basic Water Basic Wastewater Utilities Safety Water Distribution Wastewater Treatment Special Topics Groundwater Production Wastewater Collection Cross Connection Control & *Water Laboratory *Wastewater Laboratory Customer Service. Inspection

**Surface Water Production I** Surface Water Production II

**Surface Water I is 24 hrs. In Length - Start 1:00pm Monday, May 2nd – Pre-Registration - Class Size limited to 20 *Pre-Registration Required – Class Size Limited to 12. All other courses are 20 hrs. In Length & Start Tuesday 3rd.

BEST TASTING WATER CONTEST There will be a Best Tasting Water Contest with winners in two categories: systems serving less than 10,000 persons and systems serving over 10,000 persons. THIS CONTEST IS OPEN TO ALL SYSTEMS WHICH TREAT THEIR WATER – BOTH GROUND AND SURFACE SUPPLIERS. Those interested should contact Mike Michaud at 325/676-6041.

GOLF TOURNAMENT A Golf Tournament will be held at 12-noon, Monday, May 2, 2011. Those interested should contact

Michelle Martinez at [email protected] or (325) 676-6419. A raffle for a TaylorMade 2009 Rescue TP with Graphite Shaft Driver is being held with all monies going to the

CWTRS V. M. Elhers’ Scholarship Fund. Tickets are $10.00 each.

HOTELS A list of hotels is available at 325/676-6419 or

[email protected] or [email protected]

PRE-REGISTRATION FORM CENTRAL WEST TEXAS REGIONAL SCHOOL Pre-Registration Deadline is April 15, 2011. Pre-Registration for Lab & Surface Water required by April 06, 2011.

MICKEY CHANEY – P.O. BOX 60, ABILENE, TX 79604

MasterCard/Visa for pre-registration thru the TWUA Central Office Only at (888) 367-8982 or Fax (512) 459-7124. For more information contact: Mickey Chaney at 325/548-2237 or Fax 325/676-6458 or email: [email protected]


64th Annual TWUA North Central Texas Regional School

May 16-20, 2011 at the University of Texas at Arlington

TWUA - NCTRS P. O. Box 985 Arlington, Texas 76004 www.nctrs.com

INSTRUCTIONS: Check the box next to the course you wish to take. Complete the student information section at the bottom of the page. Include a check or money order made payable to TWUA-NCT Regional School. Mail this registration page along with your payment to: TWUA-NCT Regional School Registration, P. O. Box 985 Arlington, Texas 76004. Please note: Your registration is not complete until payment has been received. If payment is not received prior to the May 1st registration deadline, you will be charged the late registration fee. No Purchase Orders are accepted. To pay with a credit card, please register online at: www.nctrs.com. Physically challenged attendees requiring special assistance, or those with special dietary needs should call 972-237-8411.

STANDARD COURSES Water Courses Wastewater Courses Water/Wastewater Courses

Basic Water

Groundwater Production

Water Distribution

CSI / Cross Connection Control

Basic Wastewater

Wastewater Treatment

Wastewater Collection

Activated Sludge

Pretreatment

Utilities Calculations

Utilities Management

Water Utilities Safety

Pump & Motor Maintenance

Valve & Hydrant Maintenance SPECIAL COURSES

Surface Water I (24 hour Class - Starts Mon, 1:00)

Surface Water II

Basic Water Laboratory

Wastewater Laboratory

***NEW COURSE THIS YEAR*** Instructor Development Course

Effective Instructional Techniques (40 hr course – Starts Monday 8:00 am) Each student is required to bring a laptop to this course.

Pricing The Regional School will no longer be accepting coupons/vouchers from the Texas Small Public Water System.

Standard Courses Special Courses Instructor Dev Course Member Non-

Member Member Non-Member Member Non-

Member Registrations Received or Postmarked before 05/01/2011 $175 $225 $205 $255 $500 $550 Late Registrations: Received or postmarked on/after 05/01/2011 $200 $250 $230 $280 $550 $600

Student Information - Please Print Legibly

Name: Title:

Utility/City/Organization:

Address: City, State Zip:

Phone: Email:

TWUA Membership Dist: Membership Number:

Cancellation Policy: A full refund will be given for cancellations received by May 1, 2011. Cancellations from May 2 through May 9 will be assessed a 25% fee. No refunds will be given for cancellations received after May 9, 2011. Personnel substitutions will be allowed. An additional $15.00 fee will be charged for any other change including class substitutions. Registration includes lunch on May 17 and May 18.


64th Annual TWUA North Central Texas Regional School

May 16-20, 2011 at the University of Texas at Arlington

TWUA - NCTRS P. O. Box 985 Arlington, Texas 76004 www.nctrs.com

SCHEDULE OF EVENTS Monday May 16, 2011 8:00 am – 5:00 pm Effective Instructional Techniques 12:00 pm – 6:00 pm On-Site Registration & Pre-Registration Packet Pick- Up: Nedderman 100 1:00 pm – 5:00 pm Surface Water I Tuesday May 17, 2011 6:30 am – 8:00 am On-Site Registration & Pre-Registration Packet Pick- Up: Nedderman 100 8:00 am –11:30 am All classes in session

11:30 am – 1:00 pm General Assembly Meeting & Luncheon (Attendance required for full course credit): Bluebonnet Ballroom in the EH Hereford University Center

1:00 pm –5:30 pm All classes in session Wednesday May 18, 2011 6:45 am –7:45 am AWWA/WEAT Breakfast ($10/person): EH Hereford University Center 8:00 am –5:00 pm TCEQ “A” License Certification Exams: Nedderman 601 8:00 am –12:00 pm All classes in session 12:00 pm – 1:00 pm Lunch: Nedderman Hall Atrium 1:00 pm – 5:00 pm All classes in session Thursday May 19, 2011 8:00 am –12:00 pm All classes in session 1:00 pm – 5:00 pm TCEQ Certification Exams – Pre-registration with TCEQ is required – NO WALK INS Friday May 20, 2011 8:00 am – 5:00 pm Effective Instructional Techniques

GENERAL INFORMATION REGISTRATION: On-Site Registration and Pre-Registration Packet Pick-Up will be in Nedderman Hall room 100, Monday, May 16th, from 12:00pm - 6:00pm and Tuesday, May 17, from 6:30am to 8:00am. Students that have pre-registered will be able to pick up their registration packets and students who have not pre-registered will need to arrive early enough to complete all registration forms and provide payment. Nedderman Hall is located at 406 Yates Street on the UTA Campus in Arlington, TX. COURSE TIMES:

Effective Instructional Techniques is a 40 hour course and will begin Monday - Friday at 8:00 am. Surface Water I is a 24 hour course and will begin on Monday, May 16th at 1:00 pm. All other classes will begin on Tuesday, May 17th

at 8:00 am. EXAMINATIONS:

Application forms for all examinations, except for A license exams, will be tentatively approved on-site by TCEQ personnel on Tuesday and Wednesday until 3:00 pm in Nedderman Hall room 100.

o Applications for Class A exams must be approved through the TCEQ in Austin 30-60 days prior to the Regional School. To obtain an A application, call TCEQ: Water - (512) 239-6133; Wastewater - (512) 239– 0176

Exams for Classes B, C, and D, Classes I, II and III, water and wastewater licenses, as well as for Laboratory Analysts will be given Thursday, May 19, 2011, at 1:00 pm in Nedderman Hall.

o Applications for the Lab Analysts exams must be submitted to TWUA prior to the school. Class A examinations will be offered Wednesday, May 18, 2011, at 8:00 AM in Nedderman Hall. Checks for examinations may be made payable to TCEQ-OCP. No cash will be accepted. No one will be admitted to the exams without prior submittal and approval of application, payment and positive state issued identification.

NO WALK-INS will be allowed. WATER CONTEST: Entries for the Best Tasting Water Contest, sponsored by the North Texas Laboratory Analysts’ Chapter must be submitted at the information desk in Nedderman Hall Tuesday, May 17th before 9:00 am The winner will be announced at the luncheon on Tuesday, May 17th. The winner of this contest will be eligible to compete in the statewide contest held at the TWUA Annual School the following March. GENERAL ASSEMBLY: The General Assembly will be held in conjunction with the Banquet Luncheon on Tuesday in the Bluebonnet Room in the EH Hereford University Center from 11:30 am to 1:00 pm.


1ST PLACE GOLF TEAM WINNERS

Is this alphabet soup? Yes!! These are letters representing some of the governmental entities that regulate safety in the state of Texas.

HB 7 was passed during the regular session of the 79th Legislature. This sweeping legislature abolished the “Texas Workers Compensation Com-mission” (TWCC). It was designed to reduce duplication of function and achieve economies of scale. This legislation changed the name of the TWCC to “Texas Workforce Commission” (TWC). And put it under the Texas Department of Insurance (TDI). This same legislature also consolidated Information Technology Services when it passed HB 1516. You can access their website at www.TDI.state.tx.us. One of the department headings on their home page is “Workers Compensation”.

Where does the TDI get their funds? They calculate and set rates to be charged. The Texas Comptroller of Public Accounts (CPA) bills and collects the taxes. The TWC Charges different entities according to their accident rate. These funds are used for overhead expenses and safety consultations.

Another source is federal grants. One such grant comes from OSHA which supports the states OSHCON consultants. Is this because Texas conducts consultations, but must refer potential safety violations to OSHA for enforcement?

The Occupational Safety and Health Administration (OSHA) provides compliance assistance to help employers understand safety regula-tions and general safety issues, similar to the activities performed by the Division of Worker’s Compensation OSHCON consultants. However, OSHA does not provide consultative services on-site to employers in the same manner as the OSHCON program. The OSHCON program is partially funded by a grant from OSHA to perform these services and to supple-

SAFETY NEWS: TDL,TWC & OSHA By Patrick Layton, Safety Committee Member

ment the OSHA efforts related to workplace safety. If your municipal-ity joins the OSHCON program they will provide free expertise and training to help you meet OSHA requirements with no citations for the first year.

TDI coordinates with federal agencies to administer grants that fund special TDI activities. Recent federal grants include:

A.) U.S. Department of Labor (DOL of which OSHA is a part) – TDI annually receives three grants from this entity. The purpose of the grants are to 1) conduct surveys on occupational injuries and illnesses and gather information on fatal occupational injuries, 2) provide consultation services identifying and

controlling workplace safety & hazards and improving workplace safety and health programs, and 3) provide occupational injury and illness and employment data to OSHA.

B.) Department of Health and Human Services – From the spring of 2001 to Febru-ary 20007, TDI participated in a federally funded State Planning Grant (SPG) program designed to help participating states develop strategies to significantly reduce their num-

ber of uninsured citizens and develop options for expanding health insurance to uninsured Texans.

C.) Department of Homeland Security – From April 2004 to August 2005, TDI received a one-time grant to disseminate materials to the public regarding effective methods of fire safety and prevention.

D.) Changes in the federal budget could impact the ability of the agency to fulfill OSHA and BLS grant requirements, especially if appropriations are diminished. Changes in federal and state safety laws could impact how DWC interacts with employers and what information TDI provides to them.

What does all of this mean? TDI gets their money from State Workers Compensation Premiums and Federal Grants. The TDI has a free OSHCON program which helps municipalities follow OSHA regulations with no citations for the first year. The Non-compliance issues for others are referred to OSHA for enforcement as stated in the TDI Self-Evaluation report of August 2007. S


SAFETY NEWS: TDL,TWC & OSHA By Patrick Layton, Safety Committee Member

Job Safety

The U.S. Department of Health and Human Services (HHS) and the U.S. Environmental Protection Agency (EPA) today are announcing important steps to ensure that standards and guidelines on fluoride in drinking wa-ter continue to provide the maximum protection to the American people to support good dental health, especially in children. HHS is proposing that the recommended level of fluoride in drinking water can be set at the lowest end of the current optimal range to prevent tooth decay, and EPA is initiating review of the maximum amount of fluoride allowed in drinking water.

These actions will maximize the health benefits of water fluorida-tion, an important tool in the prevention of tooth decay while reducing the possibility of children receiving too much fluoride. The Centers for Disease Control and Prevention named the fluoridation of drinking water one of the ten great public health achievements of the 20th century.

“One of water fluoridation’s biggest advantages is that it benefits all residents of a community—at home, work, school, or play,” said HHS Assistant Secretary for Health Howard K. Koh, MD, MPH. “Today’s announcement is part of our ongoing support of appropriate fluoridation for community water systems, and its effectiveness in preventing tooth decay throughout one’s lifetime.”

“Today both HHS and EPA are making announcements on fluoride based on the most up to date scientific data,” said EPA Assistant Administrator for the Office of Water, Peter Silva. “EPA’s new analysis will help us make sure that people benefit from tooth decay prevention while at the same time avoiding the unwanted health effects from too much fluoride.”

HHS and EPA reached an understanding of the latest science on fluoride and its effect on tooth decay prevention and the development of dental fluorosis that may occur with excess fluoride consumption during the tooth forming years, age 8 and younger. Dental fluorosis in the United

States appears mostly in the very mild or mild form – as barely visible lacy white markings or spots on the enamel. The severe form of dental fluorosis, with staining and pitting of the tooth surface, is rare in the United States.

There are several reasons for the changes seen over time, including that Americans have access to more sources of fluoride than they did when water fluoridation was first introduced in the United States

in the 1940s. Water is now one of several sources of fluoride. Other common sources include dental products such as toothpaste and mouth rinses, prescription fluoride supplements, and fluoride applied by dental professionals. Water fluo-ridation and fluoride toothpaste are largely responsible for the significant decline in tooth decay in the U.S. over the past several decades.

HHS’ proposed recommen-dation of 0.7 milligrams of fluoride per liter of water replaces the current recommended range of 0.7 to 1.2 milligrams. This updated recommendation is based on recent EPA and HHS scientific assessments to balance

the benefits of preventing tooth decay while limiting any unwanted health effects. These scientific assessments will also guide EPA in making a determination of whether to lower the maximum amount of fluoride allowed in drinking water, which is set to prevent adverse health effects.

The new EPA assessments of fluoride were undertaken in response to findings of the National Academies of Science (NAS). At EPA’s request, in 2006 NAS reviewed new data on fluoride and issued a report rec-ommending that EPA update its health and exposure assessments to take into account bone and dental effects and to consider all sources of fluoride. In addition to EPA’s new assessments and the NAS report, HHS also considered current levels of tooth decay and dental fluorosis and fluid consumption across the United States.S

STATE NEWS: Feds Propose Lower Fluoridation In Drinking Water By EPA



Texas Offices:Austin: 512.328.8975 • Dallas: 972.393.3100 • El Paso: 915.545.4400Houston: 713.759.0999 • San Antonio: 210.824.8949

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Ana-Lab Corporation is an employee-owned organization which provides industry,

government, consultants, and individuals with complete, timely, and accurate chemical analysis, including state approved total coliform testing.

P. O. Box 9000 • Kilgore, Texas 75663-9000903-984-0551 • Fax: 903-984-5914

www.ana-lab.com • email: [email protected]

Amarillo Dallas Austin 806-355-3556 972-620-8900 512-821-0045

Brownsville Houston 956-831-6437 281-333-9414

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Course Course Name City Date HoursWWW001-165 Basic Water Works Operations Wichita Falls Feb 1-3 20WWW001-162 Basic Water Works Operations Burleson Feb 15-17 20WWW001-174 Basic Water Works Operations Groves Feb 22-24 20WWW001-164 Basic Water Works Operations Pearland Mar 1-3 20WWW002-89 Groundwater Production Conroe Mar 14-17 20WWW002-85 Groundwater Production Athens Mar 15-17 20WWW003-170 Water Distribution Webster Feb 1-3 20WWW003-181 Water Distribution Beckville Feb 7-10 20 WWW003-165 Water Distribution Athens Feb 8-10 20WWW003-179 Water Distribution Denton Feb 15-17 20 WWW003-175 Water Distribution North Richland Hills Feb 28-Mar 3 20WWW004-89 Surface Water Production I Calliham Feb 1-3 24WWW004-95 Surface Water Production I Lake Jackson Feb 1-3 24WWW004-100 Surface Water Production I Tyler Feb 8-10 24 WWW004-96 Surface Water Production I Cedar Park Feb 22-24 24WWW006-60 Water Laboratory Port Arthur Feb 7-10 20WWW008-17 Taste and Odor Control Pearland Feb 15-17 20WWW009-60 Customer Service Inspector Rosenberg Feb 17-18 10WWW009-57 Customer Service Inspector Richardson Mar 10-11 10WWW011-20 Intermediate Water Laboratory Wichita Falls Mar 7-11 32WWW013-127 Surface Water Production II Wichita Falls Feb 15-17 20WWW013-125 Surface Water Production II Calliham Mar 1-3 20WWW013-132 Surface Water Production II Port Arthur Mar 8-10 20 WWW101-169 Basic Wastewater Operations Denton Mar 8-10 20 WWW101-162 Basic Wastewater Operations Lufkin Mar 15-17 20WWW102-111 Wastewater Treatment Corsicana Feb 8-10 20WWW102-113 Wastewater Treatment Pharr Feb 8-10 20WWW102-112 Wastewater Treatment Webster Feb 22-24 20WWW103-156 Wastewater Collection Texas City Feb 8-10 20WWW103-151 Wastewater Collection Frisco Feb 22-24 20WWW103-165 Wastewater Collection Huntsville Mar 15-17 20WWW106-26 Wastewater Technology Huntsville Feb 14-18 40WWW115-2 Industrial Pretreatment The Woodlands Feb 8-10 20WWW200-110 Water Utilities Calculations The Woodlands Mar 8-10 20WWW200-118 Water Utilities Calculations Tyler Mar 22-24 20WWW201-185 Water Utilities Safety Sugar Land Feb 1-3 20WWW201-191 Water Utilities Safety Paris Feb 22-24 20WWW203-110 Pump and Motor Maintenance New Braunfels Feb 22-24 20WWW204-72 Chlorinator Maintenance Universal City Feb 1-3 20WWW204-65 Chlorinator Maintenance Garland Feb 22-24 20WWW204-75 Chlorinator Maintenance Beckville Mar 21-24 20WWW207-25 Math Basics Lufkin Feb 15-15 8WWW208-102 Valve and Hydrant Maintenance Levelland Feb 8-10 20WWW208-100 Valve and Hydrant Maintenance Lufkin Feb 16-18 20WWW208-94 Valve and Hydrant Maintenance San Marcos Mar 8-10 20

Water & Wastewater Training Schedule

C11.4813.12 W11MD1

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WATER OPERATOR CLASS A MILLS, SALLY U PROBERT, KAREN A BUETTNER, MICHAEL W CLASS D AGUIRRE, JOHN G PENA, MICHAEL J SHERMAN, CARL D SADA, JUAN M JR COTTEN, LUNDI L LEATHERMAN, GREG W SHIRLEY, MARK S HAFFNER, JON E HOLLAND, DAVID B CROUCH, BECKY A DAVIS, STEVEN F WALLACE, JAMES A ALEXANDER, JOSHUA N HICKS, ANDREW C MICHAEL, ERIC C DUNIVEN, LYNN A GASSIOTT JR, JAMES W JR LANGFORD, MARK E JR WEST, BRADY A BROWN, MATTHEW E JACKSON, CARL D JR HANSEN, ADOLPH P MILLAR, FRANK J CARLSON, ALEXANDER B THOMPSON, JUSTIN M WILSON, KEITH C TIJERINA, VICTOR PREWITT, JACK A ADAMS, JEFFREY K WEBER, PAULA D GREEN, MICHELLE L LEYVA, ESTEBAN P BONNER, CHARLIE A BAKER, DREW D WILKERSON, MIKE D LOSCIUTO, KEVIN J GLENN, BRENDA L HARVEY, ROBIN L TURNBOW, DANIEL R RODRIGUEZ, JORGE RIGGS, CHAD A GILLIGAN, ROBERT J DRIGGERS, JOHNNY J COX, KEVIN W LIRA, LAURA L BENAVIDES, ADAM D RIOS, JUAN A ALLEN, BRIANETTA T HOLLEN, TREVOR S HELTON, MELISSA A CURTIS, TIMOTHY L RYALS, CHERI L PATTY, JEFREY W NARCY, JOSEPH E

GROUND WATER TREATMENT CLASS B CHAMBERS, JAMES A ALLEN, GARRETT R CLASS C GARY, JAMES R MARSHALL, RANDY L COOK, CLIFFORD R HAVINS, DANIEL C ROBERTSHAW, DANNY W BRISTOL, MICHAEL A CORDOVA, CESAR M CORRIGAN, MATHEW G EDWARDS, SHANE A MARTINEZ, RENE J WILSON, JACK B GARZA, CHRISTOPHER N ROBINSON, JUSTIN M FITCH, JOHN T WILLIAMS, RAY V JORDAN, STEVIE E JR SURFACE WATER TREATMENT CLASS B VANDYKE, THOMAS G NOE, FREDERICK W LOVE, MARK FURMAN, PAUL C CLASS C WILLIAMS, JANICE E PACE, DAVID C JR HICKEY, KENNETH N GLOSSON, RYAN H CONNELLY, RICK T HARPER, ALEX N WATER DISTRIBUTION CLASS B RAMIREZ, EDUVIGIS MOODY, JEREMY J CLASS C HERNANDEZ, MARK A BARRERA, ROEL JACKSON, JASON S HOLLAND, DARYL T KOLB, JAMES H SAENZ, JAVIER TORRES, JESUS A SR VARGAS, IGNACIO J SR MORENO, CARLOS A HELTON, JOHNNY W SR BOWLES, STEVEN ROY LUCAS, JAMES D MARX, BRENTIN L BOSWELL, LEE T MORENO, LEONEL H CASTILLO, IGNACIO

ARREDONDO, JESSE RIDGWAY, JOSEPH D THOMPSON, KEVIN R TURNER, ANDRE D ROSSER, EDDIE L SR DURAN, EDUARDO R GOMEZ, EFRAIN O

WASTEWATER COLLECTION CLASS I HOWARD, BRIAN C SR GRANTZ, KYLE A ZAPATA, JOSE E SMITH, CARTER V NUYTTENS, GLENN P CRAIG, DEREK W GROSS, CLINTON E AGUILAR, SERGIO O LIMON, JOSE P SHEPARD, THOMAS L JR DUNCANS, MICHAEL R CLARKSON, ERIC S GUAJARDO, BENITO CLASS II KOSKI, NICHOLAS J RUIZ, ANTONIO LLOYD, NICHOLAS M KER, RICHARD E JOHN, ASHKIA EMAMIMARAND, MOHAMMAD R ADAMS, IAN C CARVER, HEATH J TANNER, DEXTER K DEFRANCESCO, PHILIP M GOMEZ, ROBERT SANDERS, GARY L CLASS III GUTIERREZ, ANDREW H GWIN, NICHOLAS J SMITH, LEE P CHELETTE, CURTIS L SR JADAV, HEENA G DORN, SHAWN M ELLISON, ERNEST F MORRISON, JOHN R WASTEWATER TREATMENT CLASS A LAIRD, GINGER C NEEDHAM, CORY W PRESSLEY, JERRY MCCARTY, MICKEY W CLASS B THOMAS, DOUGLAS E MARTIN, BILLY B DE LEON, SAMUEL L JR HAMMACK, TEDDY G PEDREGON, RICARDO MAYFIELD, STEPHEN D BURKE, MICHAEL D WEST, JAMES C CLASS C CALDWELL, NICHOLAS M HAZEL, RICK E JR ELLINGTON, THOMAS L

JONES, ROGER W SMITH, SHAWN C PRECIADO, SERGIO JONES, JAMES A MONTELONGO, JOSEPH A MUNOZ, HUGO A JONES, JERIE J CLIFTON, JESSE T MCCARTY, BILLY D LYLES, TYLER J MILLS, CODY L ULBIG, MICHAEL KRYSTAL, SEAN M WARREN, STEPHEN BARRIENTEZ, SCOTT AGUERO, MICHAEL FIELD, MICHAEL RIOS, TONY A SR DIAZ, NANCY S GARCIA, JOSHUA J CARDWELL, MICHAEL REYES, RICK R CHAVEZ, JAMES M FLINT, MICHAEL T WATERS, DON W WEST, JOE R III EVERETT, PAUL B DRIVER, EDGAR E SCHOPPE, BRIAN J AKINS, GRADY R SIPPS, MICHAEL W FAICHTINGER, KEVIN CHAUDOIN, AUBRY A GIBSON, REUBEN W CLASS D AMERSON, GREGORY B SR MURPHY, DONALD L COWAN, SCOTT D VALDEZ, KEVIN J DAVIS LANDERS, COLBY LEE, ZACH T RAINES, ANTHONY WELCH, KENNETH R GARCIA, HENRY M RIVERA, CHRISTOPHER C PONCE, JOE A MORIN, JOSE H LONG, DAVID R YEARWOOD, CLINTON ELLIS, GREGORY L MCCURRY, JIMMY L ADAMS, KEELEY B CAVAZOS, JOSE A DENT, DONALD W MILLER, WADE E LEEMANN, MARCUS B RANGEL, TOMAZ D II MCLAUGHLIN, DANIEL P ONTIVEROS, RAUL MORGAN, KYLE T PIERSON, BRANDUM D I GUNN, LARRY A ROGERS, SEAN W MCCOY, CODY S


LICENSES ISSUED: NOVERMBER 2010

SPRUILL, DANIEL C FORTENBERRY, EVAN M DESHOTEL, LANCE CARVER, JOHN P SR BREWER, JIMMY D ESPEN, SCOTT D AHMED, SYED R KWONG, DANIEL M JUTTAN, DALIAH M PYNE, BLAIR R GARCIA, JORGE HUBBARD, RASHAWNDRA BLACK, RAYMOND D VOIGT, JOHN N HALL, DENNIS E SR RUBALCAVA, SILVERIO J MONTESINO, WALTER U CURTIS, TIMOTHY

BACKFLOW PREVENTION ASSEMBLY TESTER SHEFFIELD, CARL A DEMORE, CHET E STANTON, TRAVIS L BERGERON, DAVID F SEWARD, ALEX H ADAMS, JUSTIN L BLANTON, JOSEPH MILLER, MICHAEL P FERRY, DAVID K WILKERSON, MARK HILL, CHARLES B HADAWAY, GARY P TURNER, GARY D REAGAN, JOSEPH R CEPEDA, HECTOR M LOPEZ, JAIME MONTGOMERY, BRIAN K JIMENEZ, RICARDO DUENES, ROBERTO DE LEON, JASON G BASABE, MARCOS PILGRIM, JOSEPH W HADAWAY, JASON R HORTON, DIANA C DE LOS SANTOS, JULIAN COLSTON, PAUL S DOMINGUEZ, RICKY DEAN, RONNIE A TRISTAN, LUIS M GUTTIEREZ, GABRIEL A LEVERETT, MICKEY E COBIAN, JORGE F NGUYEN, TUAN M BOBBITT, BOBBY L II HUBBARD, LANNY R POPE, STEPHEN T AVILA, RODOLFO J JR GONZALEZ, JOSE N MCNULTY, SHAD M ODOM, PATRICK W HYMER, JOSEPH M GEORGE, JOHNNY M TAYLOR, DAVID B MARTIN, DAVID V SWEET, WENDELL J LANIER, JONATHAN P REAGAN, DAVID L GARRIE, GERALD LONG, KRISTIN L HERRERA, THADEUS FIRES, WILEY M WHITE, ROBERT GARCIA, JESUS R SPROLES, CHRISTOPHER L TEJEDA, JUAN J PONCE, OSVALDO R LONG, RICHARD W RICHBOURG, TRAVIS L KIDD, GREGG W

T.W.U.A. Congratulates you all on your achievements.

ODOM, PATRICK W HYMER, JOSEPH M GEORGE, JOHNNY M TAYLOR, DAVID B MARTIN, DAVID V SWEET, WENDELL J LANIER, JONATHAN P REAGAN, DAVID L GARRIE, GERALD LONG, KRISTIN L HERRERA, THADEUS FIRES, WILEY M WHITE, ROBERT GARCIA, JESUS R SPROLES, CHRISTOPHER L TEJEDA, JUAN J PONCE, OSVALDO R LONG, RICHARD W RICHBOURG, TRAVIS L KIDD, GREGG W

CUSTOMER SERVICE INSPECTOR RINCON, JOE T STEED, MAXWELL B WALDROUP, HUGH D ROACH, STACY L EVERETT, PHILLIP HOLLOMON, JEFFERY HILL, ALVIN C JR KIRK, KARL V WILSON, GARY F GUTTIEREZ, GABRIEL A TRISTAN, LUIS M VILLARET, PAUL A BOSARGE, PAMELA J HOWARD, DAROLD C GORE, DANIEL B PEREA, ANTHONY J CASTRO, ESTEBAN PALMER, TERRY D L

BYRON HARDINPresident

[email protected]

CeCe White President Elect [email protected]

Norma Clark Vice President

[email protected]

TOM CLARKImmediate Past President

[email protected]

LYNN SHORTSecond

Past President [email protected]

JAN CLAWSONEx-Officio

[email protected]

Staff:RUSSELL HAMILTON

Executive [email protected]

DAVID MOORETraining Coordinator

[email protected]

ANGELA MONROEService Coordinator

[email protected]

DONNA MARTINAccounting

[email protected]

HENRIETTA ADEEMembership Coordinator

[email protected]

T.W.U.A. 2010-2011 OFFICERS


Licensing Review (1) Which of the following is typically used to dewater sludge? a. Belt press b. Drying beds c. Solid bowl centrifuge d. Gravity thickener e. All the above

(2) In an excavation if a ladder is used as a means of exit, it must extend _________ feet above the ground and be secured and within _______ feet laterally of anyone in the excavation. a. 3 feet above & 10 feet laterally b. 3 feet above & 50 feet laterally c. 3 feet above & 25 feet laterally d. 4 feet above & 25 feet laterally e. 4 feet above & 50 feet laterally (3) Rules related to trench width indicate the ASTM minimum trench width is a. One & one half pipe diameter plus 12 inches b. Pipe diameter plus 16 inches c. Pipe diameter plus 24 inches d. Pipe diameter plus 36 inches e. Six inches on either side of the pipe at the narrowest point

Answers to Licensing Review:1.E 2.C 3.A

SEEKING EMPLOYMENT OPPORTUNITY

Mature professional with over 35 years of progressive General Manager and Director of Public Works experience is seeking employment. I would welcome the opportunity to share my knowledge and experience with a company, organization or municipality. I currently hold a Class A license in Water and Wastewater. Please contact Sam Oswood (325)642-1505 for more information or resume.

TWUA Employment Classified:

DIRECTOR OF UTILITIES Edinburg, Texas

Utilities Dir. responsible for 4 divisions: Adm., Water Plant, Wastewater Treatment Plant, and Systems. Responsible for the implementation of all utility improvement projects in the city’s capital improvements

LEAD OPERATOR/SUPERVISOR WA-

TER/WASTEWATER City of Robert Lee

Lead operator/Superinten-dent Water, Wastewater, and Landfill operations. Maintain regulatory compliance in all depts. with TCEQ. Respon-sible for system operations, maintenance, repairs, and daily supervision of staff. Class “B” Surface Water License, Class “C” Waste-water. Must be willing to obtain a Class “B” Municipal Solid Waste license. CSI & plumbing experience a plus. Minimum 3 years util-ity operations experience. High School Diploma or

DISTRIBUTION SYSTEM/PLANT OPERATOR

Canyon Lake, TX

The Guadalupe-Blanco River Authority is seeking a quali-fied candidate to maintain plant and distribution system equipment and facilities; per-form lab testing and adjust plant controls to treat water in accordance with TCEQ regulations. To see a job description and download an application, go to http://www.gbra.org. Email to [email protected];fax to 830.379.9923. Minimum “C” Surface Water Certificate issued by TCEQ; membrane experience; on-the-job training permitted; however, personnel with some experience preferred. High school diploma or GED; TX Drivers License with acceptable MVR; back-ground check, physical and drug screen required. High school diploma or GED; TX Drivers License with ac-ceptable MVR; background check, physical and drug screen required. Salary: $11.31-21.16/hr, DOQ plus excellent benefits. Guada-lupe-Blanco River Authority: Fax resume and salary re-quirements to: 830.379.9923 Email resume and salary requirements to: [email protected]

WATER PRODUC-TION FACILITY

Supervisor Big Spring, TX

This position is responsible for operating and maintain-ing CRMWD’s Raw Water Production Facility in order to ensure production of Raw Water in accordance with federal, state, and municipal standards. Knowledge of water/wastewater treatment, including pumps, valves and electrical motors. Knowledge of TCEQ rules. Demonstrate effective public relations and public speaking skills. For fur-ther explanation go to: http://www.crmwd.org/rwpfsup.pdf High School diploma or GED equivalent. Basic knowl-edge of chemistry. Basic knowledge of math including arithmetic and algebra. Five years experience in public water systems operation. Obtain Class B Surface Wa-ter Operator License within 12 months of hire, Class C Texas Driver’s License. Colorado River Municipal Water District: Fax resume and salary requirements to: 432-267-3121 Email resume and salary requirements to: [email protected]

program, provides oversight, reviews and coordinates all departmental requests for City Council action. Under the general supervision of the City Manager, individual is expected to exercise a high degree of professional exper-tise in the administration and day-to-day management of the department’s operations including, but not limited to, long-range planning of public works projects and budget appropriations, solving job related issues and oversight of projects for contract com-pliance. A college degree is required, preferably in engineering, or minimum five (5) years experience in related utilities administra-tion. Salary: $62,254.00 City of Edinburg: Fax resume and salary requirements to: 956-292-2040 Email resume and salary requirements to: [email protected]

equivalent. Texas Class C Drivers License. May require CDL. Salary: Negotiable based on experience. City of Robert Lee: Fax resume and salary requirements to: 325-453-4531 Email resume and salary requirements to: [email protected]

WATER SUPERINTENDENT

Houston, TX

This position will manage water production, water dis-tribution, sewage collection and storm sewer systems. Class A Water or B Surface or Ground Water license and prefer at least a Class C Wastewater license. A mini-mum of 3 years experience as a Water Superintendent or Assistant. Candidate must have knowledge of SCADA systems, Microsoft Word and Excel. Valid Class C Texas Driver’s license with clean driving record is required. High School Diploma required. Salary: $54,000-$60,000. For additional information please contact Clear Lake City Water Authority Nikki Jacks (281)488-1164. Fax resume and salary requirements to: 281-488-6644 Email resume and salary requirements to: [email protected]


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february 2011

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