february 13 & 18, 2015. get the office involved in helping to find tasks take out to the...
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HOLY FAMILY ACADEMYCorporate Work Study Briefing
Supervisor Breakout Summary - Tips
February 13 & 18, 2015
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1: What to do with “Downtime” Get the office involved in helping to find tasks Take out to the other offices for “field trips” –
meetings, network with others Have students provide perspective on projects
◦ Increases understanding of value of work Last 10 minutes of day: use for going over impact
of the day Industry/research articles – have students prepare
summaries of topics that you’ve been “wanting to get to”
Set aside a student folder with a backlog of work that’s not time sensitive
Explore other Microsoft systems Practice typing
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Reading/Learning about organization Think about personality when deciding on
tasks◦ Back paperwork ◦ Prepare folders/documents◦ Events preparation and clean-up◦ Computer work
Organize files – areas of office with “stuff that’s been around for a long time”
HFA online typing practice and working on work study PowerPoint assignment
1: What to do with “Downtime”(cont’d)
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“Just Do It” – teens are used to being critiqued, but their memories are short!◦ Remember positive reinforcement, particularly
when it’s an improvement in response to your correction
Be direct in coaching on body language and behavior
Weekly meeting with the people the student work with to get input
Short talk at the end of the day
2: How to Provide Timely, Constructive Feedback
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Ask them for feedback in return … “if there was one thing that we could change….”
Have fun conversations to have them be comfortable with you
Do not overthink Set the expectations – no surprises
2: How to Provide Timely, Constructive Feedback, cont’d
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3: How to encourage high-quality work
Get work that interests students Show the value of the work Positive feedback telling them what they
have done well Continually overview of work (quality
feedbacks) Adjust work to student level/interest Before they start the task, brainstorm on
what “a good job” looks like – have student help to describe a well-done task. Write bullets on whiteboard or paper. Use them as an early check and final quality check
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3: How to encourage high-quality work, cont’d
Have student take notes and run them by the supervisor
Help them understand the importance of the work
“No job is too small” – for you or for them! Give them their own “quality check”
◦ Ex: after scanning, give them 3 electronic files to go find … similar for manual filing
◦ Give them a break between completion of task and quality check
8http://hfa-pgh.org
Make students aware of the time required to do the task
Tom – provides watches for each student because “time is important in a business setting”
Give students a list of tasks to be completed in a certain time frame
Outline task on an index card, give to student – task is not complete until index card returned (this may help alleviate students who don’t report back after finishing a task)
If they’re going to use PowerPoint, Publisher, Excel, start with something easy & maybe an online tutorial first
4: How to keep student on-task and moving to next task
9http://hfa-pgh.org
Have them work alongside college interns Have them work on ongoing or repetitive
projects Help them understand why they are doing
the tasks – give context! Follow-up and give them recognition for
their work. Mix up the tasks to keep it interesting
5: How to help students feel engaged in their work
10http://hfa-pgh.org
This is hard… don’t feel bad! Ask open-ended questions Make them feel comfortable Establish common grounds/interest Know their likes and interests Get students involved in staff meetings if
possible Ask what they’re doing at Manchester
Craftsmen’s Guild (art classes) … are they going to after-school activities
If none of this works … don’t feel bad!
6: How to encourage open communications with students
11http://hfa-pgh.org
Where do they feel comfortable Specific Goals – 2 conversation per day Pair student with seasoned presenter Need someone with specific skills about
interactions Building exercises
7: Carnegie Science Center / Children’s Museum Special Topic: How to improve student communications with public visitors and colleagues
12http://hfa-pgh.org
Administrative Events/special projects Templates Soft skills and professionalism focused tasks Eating lunch with staff Rotating departments and mentors Business letters/Excel Professional email address/correcting spelling and
grammar mistakes Data entry Project (small) that students can handle from start to
finish, because they take pride in the project being their own work
Copying, scanning, composing emails/memos Filing documents
Best Tasks for 9th Graders