Feast Eleven

FUTURE

ACCESS

&

EMERGING

SERVICES

TRENDS

LLAMA/SASS

Circulation/Access Services

#ala11

#feast11http://on.fb.me/

ala11feast

CHELLE BATCHELOR

UNIVERSITY OF WASHINGTON BOTHELL

Mobile Madness : Mobile Apps for Access Services

Presented by Chelle BatchelorAccess Services Librarian

UW Bothell / Cascadia Community College Campus Library

Shelf Reading (coming soon!)

Youtube Video Demo: http://youtu.be/NgZVI630SsI

QR Codes

Create a PDF document

http://youtu.be/BC2SwL4lkkY

Docscanner iPhone Demo: http://youtu.be/BC2SwL4lkkY

If I was a developer, what would I do?

Mobile Maps

of the

Library?

GPS Book Tracking?

Mobile Self Checkout?

Worldcat Apps and Developer Opportunities with Worldcat API

http://www.flickr.com/photos/andrewstclair/

Resource List

Augmented Reality Shelfreading App- in development at Miami University's Augmented Reality Research Group• Youtube Video Demo: http://youtu.be/NgZVI630SsI • Blog post by Audrey Watters on ReadWriteWeb:

http://www.readwriteweb.com/archives/awesome_augmented_reality_app_could_save_librarian.php• MUAARG web page: http://www.users.muohio.edu/brinkmwj/ar/index.html

QR Codes in the Library • My favorite QR generator: http://www.qrstuff.com/ • Readers (iPhone and Android compatable) : Quickmark ($.99), or Scanlife (free)• Ashford, Robin. "QR codes and academic libraries: Reaching mobile users." College & Research Libraries News,

November 2010. http://crln.acrl.org/content/71/10/526.full • Examples on the Library Success wiki: http://www.libsuccess.org/index.php?title=QR_Codes • QR in Libraries Blog: http://qrinlibs.blogspot.com/

PDF documents• Demonstration of DocScanner on Youtube: http://youtu.be/BC2SwL4lkkY • DocScanner App web page: http://www.docscannerapp.com/

Worldcat Apps and Developer Opportunities with Worldcat API• Worldcat for Mobile: http://www.worldcat.org/mobile/default.jsp • Redlaser with Worldcat video demo: http://youtu.be/fDv1cAYR5wc • Developer Network: http://www.oclc.org/developer/

JUNE DEWEESE

UNIVERSITY OF MISSOURI COLUMBIA

Off-site StorageCurrent Issues and Trends

June L. DeWeese

University of Missouri

Duplication and weeding in cooperatively owned

facilities

• Last copy ownership and accreditation issues    

• Lost or damaged items• Return of items to home

campus• Weeding after depositing

Planning for the end of space in current facility

• All facilities run out of space sometime

• Build or lease

• Joining a regional facility

Handling a large influx of material on a short

deadline • Closing of a branch library

• Renovation of a library

Institutional Repositories

• Allies or competitors?

Overarching issues that always are with us…

• Safety• Turnaround time• Fill Rate• Budgets• Staffing• Equipment and

replacement of obsolete

Photos and assistance by James Keyzer-Andre, Manager, UM Libraries Depository.

AMY BOUCHER

EMORY UNIVERSITY

Blending Cultures at a Merged Service Desk

Amy Boucher, Emory University

It’s a trend…..

Reference librarians off the desk

Decreased/flat numbers = consolidation

One stop shopping

Budget savings

…that we joined in on

Services on different floors◦Reference on entrance floor, not visible from

entrance◦Circulation one floor up, off the beaten path

Services flat/dropping

Customer-driven and innovative culture

Strong administrative support

The players

Circulation(3rd floor): checkouts, laptop loans, reserves, book drops, learning commons help, stacks assistance, directional

Reference(2nd): information, directional, stacks assistance

Learning commons (2nd): printer and bizhub help, other public desktop support

Coming Together: Who was involved…and who was not

To the Merged Desk Moved to Other Areas

Circulation

Reference

Learning Commons

Laptop loans◦ Moved to Music Media

Reserves ◦ Moved to Music Media

Library

Stacks Team◦ Now separate from circ

team

Full speed ahead…

Timeline of less than 1 year (Oct 2009 – Aug 2010)

Focus on design & becoming operational, less on team building

Former Circulation/Reserves DeskFORMER CIRCULATION DESK

Former Reference/Info Desk

The Library Service DeskLibrary Service Desk

How we got there

Collaboration

Project team

Info Forums

Task forces◦Simulation planning◦Core competencies/training◦Workflow

Desk simulations

A Wide Range of Teams

Services Division

•Access Services•Library Service Desk•Stacks•ILL•Branch Libraries & Reserves

•Collection Develop.•Data and GIS Services•Learning Commons•Reference / Instruction•Humanities•Area Studies•Sciences•Social Sciences

A range of approaches

Circulation Reference

Centralized management of schedule

1/13 student staff ratio

High turnoverDocumented,

organized trainingCommunication:

email, learnlink

Community managed schedule

Shared responsibilityVery low turnoverMentored training,

minimal docsCommunication:

email, blog

The wait and see approach

Integrated Separate

Services◦ Circulation – all staff

trained in basics◦ Scanner/printer help◦ Directional/stacks asst.

Tasks◦ Handouts, signs

Admin◦ Core staff on separate

teamsTasks

◦ Scheduling◦ Supply ordering

Services◦ Advanced circulation◦ Advanced learning

commons◦ In-depth reference

Coming together

Focus on consistent, regular service through transition

Regular team meeting – members from Service Desk, Reference/Instruction, Learning Commons Teams

Work with Library HR on Team Building– Storming, Norming, Performing

Sharing visions, goals

New team leader in Nov

…and apart

Challenge of consistent communicationOne-way “cross-training” – leads to uneven

skillsFocus on the desk – collective vs centralizedDiffering expectations for different staffAdjustment to new team, new space, new

manager, large desk community (40-50)

Next steps…

Possible integrations: scheduling, training

Reference cross-training, new ILS training

Patron intelligence/data (Desk Tracker, comment cards)

Staffing model – new model for new desk –new position◦Existing staffing model: 1 reference, 1 circ

supervisor, 1-2 students

Team building goes on

Recognition that this is an ongoing process

Working with Emory Faculty/Staff Assistance Program

Off-campus retreat

Lunch & a party!

…Congratulations to us!

NORA DETHLOFF

UNIVERSITY OF HOUSTON

3M’s Library Media

Box

Libramation’s MediaBank

SYDNEY THOMPSON

NEW YORK UNIVERSITY

Delivery Services to the Global Network University

Sydney Thompson

Delivery Services Librarian

New York University Division of Libraries

ALA Annual Conference: New Orleans, 2011

NYU Global Network University• NYU is now “in and of the city” and “in and of the

world.”• NYU New York is the original “portal campus” and

NYU Abu Dhabi is our second.• 10 “international academic centers”: in Accra,

Ghana; Berlin, Germany, Buenos Aires, Argentina; Florence, Italy; London, England; Madrid, Spain; Paris, France; Prague, the Czech Republic; Shanghai, China; and Tel Aviv, Israel.

• 27 additional summer session locations (rotating)

Discovery and Request

All NYU Library Users Outside NYC

Further Information

• http://library.nyu.edu/about/facpols.html#page• http://nyu.libguides.com/global• http://www.nyu.edu/global.html• http://nyuad.nyu.edu/• http://nyuad.nyu.edu/academics/library/library

.request.materials.html

PAUL SHARPE

UNIVERSITY OF MISSOURISAINT LOUIS

FEAST TWELVE

Are you in?