24 June 2013 FLCAJ | www.flcaj.com

FCAP STATEWIDE CONFERENCE Save the date and plan to attend The Show, FCAP’s State-wide Conference scheduled for January 8, 2014, at the Palm Beach County Convention Center. The conference will kick-off the Florida Community Association Journal’s vendor expo and will feature a members-only luncheon at noon. The Show promises to be the pre-mier event for the industry. Registration information for both the conference and vendor

expo can be found at The Show’s website, www.theshowfl.com.

The statewide event will be a time for growth in the community association industry. Whether you are a board member or manager seeking personal and professional growth or a service provider interested in growing your business, there promises to be some-thing for everyone.

The next few months will be full of plans, meetings, and announce-ments, and we want you all to be involved whether it’s a phone con-ference planning meeting or a volunteer recruitment evening in your home or business. The possibilities for getting involved are endless.

Watch your e-mail inbox and information in this publication and column for exciting news of The Show. Your involvement is welcomed in all areas from planning to implementation. Save the date and join us at The Show—January 8, 2014.

CLARIFICATION The April issue of FLCAJ in-advertently referenced the wrong picture of Judy Storck, CFCAM, in her profile article. The correct photograph is provided to the left. We would like to extend our apologies for this error.

FCAP

Lisa Whitson

CHOOSE THE DBCA COURSE THAT SUITS YOU! There is a way for Florida businesses to learn and under-stand community association governance so they will be great business partners for associations. Florida Community Associa-tion Professionals, LLC (FCAP), recognizes service providers and offers them an opportunity to rise above their competitors. FCAP has designated the course “Do Business with Community Associations” (offered exclusively by Florida CAM Schools) as a prerequisite for a company to be awarded the CASP (Community Association Service Provider) credential and seal. This creden-tial shows associations that a company has taken time to edu-cate its staff, opened itself to a strenuous vetting process, and committed to a high level of ethical business practices. DBCA is a marketing and communica-tion seminar for both newbies and professionals alike. Upgrade your communication techniques and learn to apply those skills to your work with board members and managers of condominium associations and HOAs. Asso-ciation boards and managers should look first to those com-panies with the CASP credential for their goods and services. They can be found at www.fcaponline.net. Look for the CASP seal on their marketing materials. The DBCA has been so popular; we have expanded our course offering.

Alive!

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DBCA 101*Discover your communication style and why understanding

the communication style of the decision maker is important Explore the ins and outs of community association governance

and how to work successfully within their strict guidelines

DBCA 102Apply this powerful knowledge in one-on-one meetings and

networking events Develop your “elevator” speech and practice its effect Using a workbook, write out your responses to different situationsIdentify verbal tones, speech patterns, outward body language,

and clues from their workspaceLearn to dress to your message

DBCA 103Continue to develop this powerful knowledge by refining your

presentation skills and content in front of a live classroom audience Draft an outline of your contentRefine your volume, pitch, pace, vocal variety, and breathingHow to use stories and humorGain an understanding of “showmanship”Dress the partPractice in front of a live classroom audience (participation limited)

DBCA 104 Finally, do more business! Discover a bigger target market by

becoming a continuing education provider who offers meaningful and interesting content

Refine your PowerPoint presentationDevelop useful handouts and manualsDraft your DBPR CAM CE Provider application and attachments

*Successful completion of DBCA 101 by at least one employee is a prerequisite for your company to apply for the CASP designation and membership in Florida Community Association Professionals. DBCA 101 ($259) is a prerequisite for an individual to attend DBCA 102, 103, or 104. As a graduate of DBCA 101, you are eligible to participate in DBCA 102, 103, and 104. Get the results you want from your networking and presentations. Choose the course or courses that suit your needs and visit www.fcaponline.net to register.

Betsy Barbieux, CFCAM, Florida CAM Schools

MANAGE

R

CO

MM

UNITY ASSOCIATIO

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FCAP — Florida CommunityAssociation Professionals

info@fcaponline.net(561) 277-8152

FCAP – FLORIDACOMMUNITY

ASSOCIATIONPROFESSIONALS

www.fcaponline.net(561) 277-8152

DirectorJim McMurry

jim@adpub.com

DirectorLisa Whitson

lisa@fcaponline.net

Director of Marketing and Corporate Sales

Sharon Andersonsharon@fcaponline.net

Director of CommunicationsMegan McMurry

megan@fcaponline.net

Training CoordinatorBetsy Barbieux, CFCAM

Florida CAM Schoolsbetsy@floridacamschools.com

Curriculum CoordinatorPatricia Rogers, CFCAM

Gold Coast Professional Schoolsprlgc@bellsouth.net

FCAP ADVISORY BOARDEducation Liaison

Pat Naldrett-Bilodeau, CFCAM, CMCA, AMS, PCAM

CPM Candidate, IREM

Board MemberCindy L. Gray, CFCAM, CMCA, AMS

Board MemberKristopher Schae!er, CFCAM

Board MemberRebecca Furlow, CFCAM

Board MemberTracy Durham, CFCAM

Board MemberKathy Jean Pinchuk,

CAM, CFCAM, CMCA, AMS

Board MemberEd Latalladi,

CFCAM, CMCA, AMS

26 June 2013 FLCAJ | www.flcaj.com

and Consumer Services in any of four certification categories.

General Household and Rodent Control

Lawn and Ornamental Pest Control

Termite and Other Wood-Destroying Organisms Control

Fumigation

A company’s pest control operations are the responsi-bility of the certified operator in charge, and the business operations are limited to the category (or categories) pos-sessed by the certified oper-ator (or operators) in charge at the business location.

Infestations While sighting any of Florida’s critters are rather easy, signs of infestations are best left to the profes-sional, especially when it comes to termites.

Ants are sometimes confused as termites, but

PEST CONTROL CURRICULUM Pat Naldrett-Bilodeau CFCAM, CMCA, AMS, PCAM

Editors Note: The contents of this article are excerpted from the Florida Advanced CAM Studies © FCAP material.

Florida Pest Control Florida could possibly be the “buggiest” state in the country, so, for years, as a com-munity association manager, I’ve relied on the professionals for all my exterminating needs. From the smallest of the creepers

and flyers to the crawlers and runners like alligators and feral pigs, knowledge and licenses are needed by these professionals. After all, our owner’s well-being and properties are at stake.

This is one field “need to know” and qualifications are of greatest importance.

How do you know if your pest control company is qualified?

Before you sign a contract, request a copy of their Pest Control Busi-ness License, (business license numbers will begin with a prefix of “JB”). Verify that a company or person is licensed or certified by contacting the Division or Agricultural Environmental Services (AES) at (850) 617-7997, Monday through Friday, 8:00 A.M.–5 P.M. (except for holidays).

Pest control is regulated by the state of Florida in Chapter 482. Exam-inations for licensure are administered by the Department of Agriculture

Pat Naldrett-Bilodeau

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currently on site at Summit Greens in Cler-mont, an over 55 HOA. Moved to associa-tion management after a successful careeras a retail buyer with national department stores. Recently, earned the Certified Florida Community Association Manager (CFCAM) designation and is also a member of several community association industry groups. At Summit Greens, she oversees maintenance and assists the manager, the members of the board, and residents with whatever it takes to keep Summit Greens running smoothly.

5. Years in industry: Less than one year

6. Achievement you are most proud of? (Please explain): Currently, I am enjoying the reinvention of my career and channeling my interpersonal skills to meet the daily requirements of community management. As a buyer, there were many skills that are part of the CAM profession: planning, negotiating, contracting, requests for proposals, communicating, partnering with vendors, influencing, customer service, etc. I am using these skills to further my career as a CAM at Leland Man-agement. This transition has been made easier within Leland’s culture of

the difference is huge. Termites cause more dam-age throughout the United States than all other natural disasters, including floods, hurricanes, and tornadoes. So what are the visible differences?

Ants have bowed antennae, a narrow waist, and front wings that are longer than back wings. Termites have straight antennae, thick waist, and both pairs of wings are the same length.

Main Types of Termites Found in South Florida

Drywood termitesSubterranean

termitesFormosan termitesAsian termites

To read this article in its entirety, type the following link into your favorite browser: http://bit.ly/ZfitWj. Contents from the Florida Advanced CAM Studies © FCAP material.

MEET CYD BUSKO, CFCAM1. Community name: Summit Greens— Leland Management2. Website: www.Leland Management.com3. City: Clermont 4. Background info: Obtained Florida CAM license and Certified Manager of Community Associations (CMCA) in 2012. Joined Leland Management and is

Cyd Busko

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providing and supporting CAM’s in so many ways, including the time to get advanced CAM training.

8. Why do you believe training is important for the industry? Things change quickly in Florida as each statute and new court case enters the pic-ture. One of the most effec-tive ways to sort this all out is by attending continuing education classes; then going one step further by incorpo-rating the new knowledge into our associations. As an LCAM, I strive to have and share the right amount of information at the right time with our board, business part-ners, and residents. It’s im-portant to have the best and most experienced share their knowledge and talent. This happens in the training pro-vided by FCAP and in-house at Leland. The willingness of CAM’s, vendor partners, and industry leaders of all kinds to volunteer their time and knowledge to help us all become better is incredible. As students, we benefit from their experience and best prac-tices in that it helps us support the communities we serve.

7. Management philosophy: The reason I accepted Leland Management’s o!er of employment last year is that our philoso-phy and values lined up so perfectly—honesty, respect, customer service, attitude, and teamwork.

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10. Best management tip: We each have two ears and one mouth. We should listen twice as much as we speak. One of the key requirements for effective community management is good communication. You must be able to assess where you are, determine where you want to be, and create the bridge that gets you there. If knowledge is power then, as professionals, it is our responsibility to learn all that we can. !

9. Why are you a part of FCAP? Florida is a very com-plicated state when it comes to community association manage-ment. With FCAP, I have the benefits of additional Florida-specific training and ongoing resources that help me navigate with best practices when it comes to most every-thing I do. Both FCAP and Leland also provide a network of people that are experts in their field. In my case, coming to this industry as a second career, I wanted to learn as much as possible as soon as I could. Being part of FCAP is instru-mental because they pro-vide the resources and support to help me grow in the industry. FCAP and Leland Management have a natural association because they both strive to provide the best service and support to Florida community associations!