Farrukh KhanE-Mail: farrukh.h.khan@gmail.com

Contact: 00971551126497/00917666793773

Enthusiastic & high-energy driven professional targeting assignments in Retail Store Operations with a growth-oriented organisation of repute

Location Preference: Dubai

MBA (Marketing) with nearly 8 years of experience in Sales & Stores Operations and Customer Management; currently associated with Pure Gold LLC, Dubai as a Senior Store Manager

Hands-on experience in analysing market trends and establishing healthy & prolonged business relations with clients, thereby ensuring higher market share

Products handled- Watches, Jewellery, Leather & Eyewear, LCD/LED TV, HT and Home appliances

Capable of leading dedicated teams for running successful business operations; experience of developing procedures and service standards for business excellence

Strong organizer, motivator and team player with skills in directing from original concept through implementation to address diverse market dynamics

Excellent communication, negotiation, analytical and relationship building skills

AREAS OF EXPERTISE

~ Dealer/Distributor Management ~ Sales & Marketing ~ Business Development~ Retail Store Operations ~ Relationship Management ~ Marketing Intelligence~ Team Management ~ Merchandising ~ Product & Brand Promotions

ORGANISATIONAL EXPERIENCE

June ’16 – till date with Pure Gold LLC, Dubai, UAE as Senior Store Manager, Watches & Jewellery (DCC)Aug’11-Sep’15 with Rivoli Group, Dubai, UAE as Store Supervisor, Omega Watches & Jewellery (Dubai Mall)

Jan’11-Aug’11 with Fossil India Pvt. Ltd., Pune as Area Sales Officer, Rest of Maharashtra (Leather & Eyewear)Nov’09-Nov’10 with Samsung India Electronics Ltd., Pune as Team Leader (Sales)

Jun’06- Sept’07 with Ventura India Pvt. Ltd., Pune as Customer Service Advisor

Key Result Areas: Developing a fully trained cohesive team and motivating them to develop superior customer service on a consistent

basis; supervising & filling the staff and dealing with key valuable customers Managing:

o Performance of the team through coaching and appraising job resultso Accurate customer databaseo Proper display of brand in retail outletso HR related issues of ISDs & service related issueso A team of 29 ISDs at modern trade, direct dealer & sub-dealer levels

Ensuring:o Staff is always well groomed and adheres to work ruleso Adequate stock levels; minimizing stock out situationso Proper stock management including ageing stockso Highest level of store upkeep; maintaining store displayso In-depth product knowledge of the brand and outstanding knowledge level of competing brandso Consistent client relationshipso Customer issues are promptly addressed, documented & resolved in a timely & professional manner; passing

them to correct channels Meeting sales objectives; managing retail discounts within parameters set Acquiring and sharing evolved market trends and competitive activities Identifying and measuring current and prospect customers and their requirements by various CRM initiatives Representing as an immaculate groomed and positive personality with fine etiquettes Coordinating with the Brand Manager and Ops. Team Providing feedback in a structured manner to the Brand Manager on opportunities for continuous improvement Assisting in on-going development of self, boutique, people and practice

Profile Summary

Sharing market intelligence Supervising primary & secondary sales and controlling the sales in concession stores like Shoppers Stop, Lifestyle,

Pune Central, Pantaloons and so on Promoting sales of the company’s products with appropriate merchandising at point of sale and local activities as

budgeting and approving Training staff at retail counters to provide world class service to customers Visiting dealers, taking orders and collecting payments from them Adding new dealers and distributors to ensure maximum sales Updating daily sales reports & competition sales reports in the IMCS system Tracking the activities of competitors Organizing marketing activities like exhibitions & demos to boost secondary sales Understanding the requirements of the dealers with reference to in-shop branding, stands, GSBs and so on; making

sure that the requirements are fulfilled on time Arranging training and various newly launched products and ensuring that the ISDs are well trained Taking customer orders & payments and arranging delivery of goods to the customers

Achievement: Acknowledged amongst the top 20 performers every month at Ventura India Pvt. Ltd. Received the most promising newcomer award in Rivoli UAE Won an award for Outstanding performance for the 1st Quarter 2014 in Rivoli

ACADEMIC DETAILS

MBA (Marketing) from Allana Institute of Management Science, Pune University, Pune in 2009 B.Com. from Ness Wadia College, Pune University, Pune in 2006 12th from Ness Wadia College of Commerce, Pune in 2003 10th from Sardar Dastur Boys High School, Pune in 2001

IT SKILLS

Microsoft Office & Windows

EXTRACURRICULAR ACTIVITIES

An active member of SSU (A youth group that works for the welfare of the underprivileged)

PERSONAL DETAILS

Date of Birth: 1st December 1984Languages Known: English, Hindi, Marathi, Arabic and Chinese (Basic)UAE Driving Licence: YesCurrent Location: Dubai