farohar enterprizes limited rcm s ervices o verview

FAROHAR ENTERPRIZES LIMITED

RCM SERVICES OVERVIEW

FAROHAR ENTERPRIZES LIMITED Contact: [email protected] URL: www.faroharltd.com Phone: +65 91868500 Ver :7/May2012

AGENDAAGENDA

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Corporate OverviewCorporate Overview

Healthcare ServicesHealthcare Services

Solution EnablersSolution Enablers

DifferentiatorsDifferentiators

Corporate OverviewCorporate Overview


CORPORATE OVERVIEWCORPORATE OVERVIEW

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Leading provider of Specialist Outsourced Services (SOS) including healthcare, IT-Data, publishing, engineering, marine, oil-gas and legal services Leading provider of Specialist Outsourced Services (SOS) including healthcare, IT-Data, publishing, engineering, marine, oil-gas and legal services

Focus on developing strategic partnerships and long-term relationships with our clientsFocus on developing strategic partnerships and long-term relationships with our clients

Highly skilled and experienced project management professionalsHighly skilled and experienced project management professionals

Our healthcare services include but are not limited to transcription, coding and billing servicesOur healthcare services include but are not limited to transcription, coding and billing services

ISO 9001:2000 & 27001:2005 Certified ISO 9001:2000 & 27001:2005 Certified

Principal office in Singapore with operations center in MumbaiPrincipal office in Singapore with operations center in Mumbai


Hospitals

Clinics

Physicians

Consultants

Law firms

Corporate legal departments

Federal state and local

governments

Commercial and legal publishers

Educational institutions

Not-for-profit entities

INDUSTRY PORTFOLIOINDUSTRY PORTFOLIO

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HealthcareHealthcare

PublishingPublishing

EngineeringEngineering

Legal services Legal services

Healthcare ServicesHealthcare Services


Orthopedics

Urology

Pediatrics

Cardiology

Family Practice

Ophthalmology

Oncology

Surgery

Gynecology

Orthotics & Prosthetics

Radiology

Neurology

ENT

Dermatology

TRANSCRIPTION SERVICESTRANSCRIPTION SERVICES

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Transcription of files from the following specialties:

Office visitsOffice visits

Operative reportsOperative reports

Psychiatric NotesPsychiatric Notes

Discharge NotesDischarge Notes

Consultation ReportsConsultation Reports

Clinical NotesClinical Notes

Progress Notes Progress Notes

History and Physical ReportsHistory and Physical Reports

Transcription Reports


MEDICAL CODING AND BILLING SERVICESMEDICAL CODING AND BILLING SERVICES

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Demographic EntryDemographic Entry

On-line entry of patient details directly into client software 24 to 48 hour turn-around time for most files Separate Audit team for compliance and accuracy 95% accuracy guaranteed on the SLA’s

Charge EntryCharge Entry

On-line entry of patient details directly into client software 24 to 48 hour turn-around time for most files Separate Audit team for compliance and accuracy 95% accuracy guaranteed on the SLA’s CPT-4 and ICD-9 match performed before completing charges Electronic submission of bills to all carriers accepting the same/Paper billing if

necessary

CodingCoding

Remote Coding for CPT-4 and ICD-9 across all specialties Coding team includes certified coders including physicians and nurses 24 to 48 hour turn-around time for both office based and hospital based

specialties

A/R ManagementA/R Management Following up aggressively with almost all carriers for denied or outstanding

claims Following up aggressively with patients on self pays & Co-pays

Payment PostingPayment Posting

On-line entry of checks as per Explanation of Benefits received from the carriers

24 to 48 hour turn-around time for most files 100% accuracy guaranteed on the SLA’s Working on Denial management and forwarding the same to the follow up

team

Eligibility Verification & Pre-Certification

Eligibility Verification & Pre-Certification

Done both on-line and telephonically Done 24 to 48 hours before patient visit to ensure reimbursement & reduce

denials


ELECTRONIC MEDICAL RECORDSELECTRONIC MEDICAL RECORDS

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Scanning of medical records

Scanning of medical records

Searching of Records

Searching of Records

Indexing of records

Indexing of records AttachingAttaching DestroyingDestroying

Benefits of EMR Implementation

Production/Billing Efficiency

Cost Reduction

Elimination of Storage space

Improvement in treatment protocol

Enhanced security of patient data

EMR SERVICESEMR SERVICES

Solution EnablersSolution Enablers


A robust employee lifecycle framework from Recruitment to Training

HUMAN RESOURCESHUMAN RESOURCES

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InductionInduction

Voice and Accent TrainingVoice and Accent Training

Process TrainingProcess Training

On-the-job TrainingOn-the-job Training

Re- TrainingRe- Training

Refresher TrainingRefresher Training

TeamworkTeamwork

IntegrityIntegrity

Service DrivenService Driven

Mutual Learn-and-GrowMutual Learn-and-Grow

Continuous LearningContinuous Learning

Accurate RecruitmentAccurate Recruitment


Effectively maintaining the quality management system

Benchmarking for continuous improvement

Ongoing training and development

Quality calibration sessions are held to evaluate performance against SLA

Rigorous quality control (QC) through every step of the workflow process

Granular tracking of error rates and production efficiencies

QC to achieve an internal accuracy levels which consistently exceed the set

SLA’s

Dynamic QC sampling rates based on an historical view of accuracy fluctuations

Treating repeated errors as “red flags,” and identifying and effectively treating

root causes

QUALITY – THE CENTERPIECE OF GREEN POINT’S SUCCESSQUALITY – THE CENTERPIECE OF GREEN POINT’S SUCCESS

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Multi-checks

Improvement Training

Performance evaluation

Quality control workflow

Dynamic QC sampling

Root cause treatmentDevelopment

AutomationCause analysis


INFRASTRUCTURE AND SECURITYINFRASTRUCTURE AND SECURITY

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Production floor spread across 12,000 sq. ft. area with a skilled dedicated workforce of 450 personnel.

12,000 sq. ft. vacant area for expansion

4000 sq. ft. area for Healthcare & RCM services along with over 100+ trained and experienced personnel headed by domain experts

Generator back-up for the full facility to ensure uninterrupted power

Biometric access for production area to prevent unauthorized access. Full compliance with strict global IP security as per ISO 27000:2005 standards


TECHNOLOGYTECHNOLOGY

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Hardware

P4 and Core 2 Duo 1.6 GHz and above

1 GB RAM

80 to 160 GB hard disks

In-house tech support for uninterrupted work flow

Latest routers and switches for smooth network connectivity

Secure FTP server for file transfer

128 bit file encryption for secure data transfer

Software (current list). Can include others as required for the project)

Stedman’s Medical Dictionary

Quick Look Drug Look-up

Stedman’s Medical Spell Checker

Random House Webster’s Dictionary

American Heritage Dictionary

DifferentiatorsDifferentiators


DIFFERENTIATORSDIFFERENTIATORS

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Deep expertise and experience in serving the healthcare industry

Confidence demonstrated by unique free follow-up service

Documented ability to deliver on time and according to specifications

Broad understanding of clients’ domain, and long & short term goals

Focus on long term building partner relationships

Emphasis on ingenuity to achieve maximum cost savings


OUR EXPERIENCE & KNOW-HOW

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Transcription Services for two hospitals on the west coast of USA, comprising of 40+ specialized doctors.

Transcription Services for several private practitioners across USA.

Transcription Services for audio and transcribed service providers across USA.

Demographic Entry and charge posting for one of the hospital in NJ, USA.

Coding services for medical aggregator on the west coast of USA.


PRICING MODEL

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Service Area Price Range

Team of experienced Transcribers, Editors,

QA for transcribing audio files pertaining to

doctors dictations, patient history, and

clinical trials.

Transcription pricing – Very

competitive USD pricing charged on

a per line basis.

Details available upon request.

Please write in to

[email protected].

Trained personnel for Demographic Entry

and Charge Postings.

Fixed price in USD charged per FTE

(min commitment of 200 man-

hour/FTE)

Certified CPT-4 and ICD-9 coders. Fixed price in USD charged per FTE

(min commitment of 200 man-

hour/FTE)

Other Related Services Pricing in USD will be available once

scope of works is ascertained by

Farohar

VERIFIED RESOURCE ENGAGEMENT REPORTING SYSTEM: Accurate objective system

of reporting manpower utilization to ensure that resource time is being used as

contracted and to the maximum benefit of the client

HIGH SCALABILITY: Ability to scale up operations to requisite levels upon defined lead

times. Please contact [email protected]. for details.

India OfficeFarohar – GP Tech. (India) Ltd.Unit # T241, 4th FloorInternational Technology CenterC.B.D. Belapur Station ComplexNavi Mumbai - 400614Mobile: +91-9920373532 / +65

91868500Phone: +91-22-67120701Fax: +91-22-67120703eMail: [email protected]: www.faroharltd.com

Singapore OfficeFarohar Enterprizes Ltd141 Cecil Street,#02-03 Tung Ann Association Building,Singapore 069541Mobile: +65 91868500Tel: +65 62228880Fax : +65 62227680eMail: [email protected] URL: www.faroharltd.com

farohar enterprizes limited rcm s ervices o verview

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